Volunteers of America Ohio & Indiana Subordinate

Offer Hope Restore Dignity Transform Lives

aka Volunteers of America   |   Columbus, OH   |

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Volunteers of America Ohio & Indiana

EIN: 34-0861121  Subordinate info


Volunteers of America is committed to reaching and uplifting all people. We serve people in need and create opportunities for them to rebuild their lives to reach their full potential. Together we bring about positive change in the lives of individuals in communities throughout Ohio and Indiana, working to build healthy communities for all. Our mission is to offer hope, restore dignity, and transform lives to help people reach their full potential. Our vision is a world where all people live in safety, with social, emotional and physical well-being, spiritual fulfillment, justice, and hope.

Ruling year info


President & CEO

John R. von Arx III

Main address

1780 East Broad Street

Columbus, OH 43203 USA

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Subject area info

Human services

Homeless services

Population served info

Children and youth


Economically disadvantaged people

Incarcerated people

Substance abusers

Show more populations served

NTEE code info

Homeless Services/Centers (P85)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is a church.

Tax forms

Show Forms 990




What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Veterans Services

Since 1992, we've been offering evidence-based targeted veterans’ programs, and we're currently the leading human services provider to homeless veterans in communities throughout Ohio and Indiana.

We're committed to ending homelessness for those already on the street and preventing others from becoming homeless. In addition, we support veterans through an array of services including, housing, intervention, behavioral health, employment, case management, shelter, life-skills, therapy, and more.

Proudly serving thousands of veterans in Ohio and Indiana each year.

Population(s) Served

Volunteers of America's Behavioral Health Services provides a wide range of high-quality mental health and substance use disorder treatment programs in Indiana and Ohio.

Mental health and substance use disorders rarely appear by themselves, often being complicated by other serious problems. No matter how complex these issues, we can help.

Population(s) Served

Volunteers of America Ohio & Indiana Residential Reentry programs serve formerly incarcerated individuals, some of who are eligible for early release from prison due to judicial release, and/or have substance abuse issues in the Cincinnati, Dayton, Mansfield and Toledo in Ohio and Evansville, Indianapolis, in Indiana. Case managers and residents create an individualized program plan to address their specific needs. Progress is routinely assessed to ensure a positive outcome by the end of the program.

Population(s) Served

For over a century, we've believed in the power of housing as the foundation for life. Housing for homeless individuals comes in many forms – all with the goal of stabilization and sustainability. Housing is more than four walls and a roof, it is many programs and services all provided to address the different needs of each individual and family we serve to end homelessness.

Housing Services are provided in Columbus, Port Clinton, and Sandusky, Ohio and in Gary and Terre Haute, Indiana.

Population(s) Served

Throughout our history, we have been committed to serving people who need our help the most.

We strengthen and enhance communities through variety of community programs, including information and referral, food and prepared meals, and thrift stores throughout Ohio and Indiana.

Population(s) Served
Children and youth

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Related Program

Housing Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Volunteers of America Ohio & Indiana's strategic plan, Healthy Communities for All, Horizon 2026 is overseen by the Board of Directors, the Executive Leadership Team and senior leadership. A detailed strategic plan with tactics and measurement is closely monitored for changes and improvements as needed.

We are a ministry of service with nearly 1,000 professional employees dedicated to helping people reach their full potential and build a brighter future. Through human services programs, Volunteers of America Ohio & Indiana helps people from 65 program locations in Ohio & Indiana plus regional services throughout the states. Using evidence-based practices, professional case managers, housing experts, administrators, clinicians, caregivers, psychologists and leaders throughout Ohio and Indiana help provide each person with the tools and services necessary to rebuild their lives.

We are also accredited by the Commission on Accreditation for Rehabilitation Facilities (CARF). Accreditation demonstrates that our organization values the input of our clients and is accountable to the community. Additionally, we offer American Society of Addiction Medicine (ASAM) treatment levels 1 through 3.5 in our Outpatient Clinic and Residential Treatment Facilities.

The Healthy Communities for All, Horizon Strategic Plan 2026, launched in the fall of 2023.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently


The people, governance practices, and partners that make the organization tick.

Letter of Determination is not available for this organization
Form 1023/1024 is not available for this organization

President & CEO

John R. von Arx III

Prior to joining Volunteers of America Ohio & Indiana as President and CEO, von Arx served as a policy director for Indiana Governor Mitch Daniels, two-term Marion County auditor, and consultant on government operations for KPMG LLP and Crowe LLP.

There are no officers, directors or key employees recorded for this organization

There are no highest paid employees recorded for this organization.

Volunteers of America Ohio & Indiana

Board of directors
as of 09/08/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board co-chair

Rob Gilmore

Kohrman Jackson & Krantz

Term: 2020 -

Board co-chair

John McGoff

USAF (Ret)

Term: 2022 -

Kate E. Beatty

Fifth Third Bank

Rob Gilmore

Kohrman Jackson & Krantz

Michael Leach

(Retired) Nationwide Mutual Insurance Co.

Dr. John McGoff

U.S. Air Force (Retired)

Ann McIver

Citizen Energy Group

Andrew S. Thornton

The National Bank of Indianapolis

John R. von Arx III

Volunteers of America Ohio & Indiana

Lisa A. Waite

Choices Coordinated Care Solutions

Dianne Allen

Retired Executive Director Ohio Statewide Development Corp.

Janelle Ellis

Diebold Nixdorf

Pat Gamble-Moore

Community Development Banking PNC Bank

Mike Guggenheim

Guggenheim Commercial Real Estate Group

Kyle Hanson

Community Choice Financial

Monika Johnson

Nationwide Mutual Insurance Co.

David Malatestenic

Hopebridge, LLC

Edward Sagebiel

Eli Lilly and Company

Tony Brown

One America

Tracey Clark

Alliance for Substance Abuse Progress, Inc.

Dr. Maria Del Rio Hoover

Ascension Health Systems

Gwyn Eastom


Jonathan Sadlier

Oswald Companies

Tony Brown

AES Corporation

Dan Cornpropst

Elevance Health

Sheila Prillerman

Retired Veteran & Homeless Advocate

Sherry Seiwert

Indiana Economic Development Corporation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 9/8/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data


No data

Equity strategies

Last updated: 02/19/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.