Crossover Outreach

Showing the love of Christ, Restoring Hope, Rebuilding Lives

GuideStar Charity Check

Crossover Outreach

EIN: 38-2971961


Crossover shares the love of Christ by feeding, clothing, and providing services and programs to those in need, restoring hope and rebuilding lives.

Ruling year info


Executive Director

Denise Diller

Main address

414 W Court St

Flint, MI 48503 USA

Show more contact info



Subject area info


Free goods distribution

Food banks

Youth services

Population served info

Economically disadvantaged people

At-risk youth

NTEE code info

Protestant (X21)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms


Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Over 40% of those living in Flint, Michigan live at or below the federal poverty level. Crossover Outreach works to uplift our neighbors in need in Flint and Genesee County, Michigan by providing free emergency food, clothing, personal hygiene and cleaning products, household items, programs to uplift youth and families, and more. We strive to provide the basic needs items so critical to those living in poverty and the working poor (those who are one health issue or job loss away from living in poverty), to help prevent homelessness, uplifting those in need with dignity, respect, and love. Crossover Outreach shares the love of Christ by feeding, clothing, and providing services and programs to those in need, restoring hope and rebuilding lives. We envision a community where basic needs are met, hope is restored and lives are rebuilt.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Daily Services

Each day, Crossover provides free emergency food, clothing, personal hygiene products, cleaning supplies, and household items to those struggling to make ends meet. These items are provided with love, respect, and dignity to all those who have need.

Population(s) Served
Social and economic status

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback


Crossover Outreach
Fiscal year: Jan 01 - Dec 31
Financial documents
2021 Crossover Outreach
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2021 info

SOURCE: IRS Form 990


Average of 0.00 over 10 years

Months of cash in 2021 info

SOURCE: IRS Form 990


Average of 26.5 over 10 years

Fringe rate in 2021 info

SOURCE: IRS Form 990


Average of 9% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

Source: IRS Form 990 info

Crossover Outreach

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

Fiscal year ending: cloud_download Download Data

Crossover Outreach

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Crossover Outreach

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

This snapshot of Crossover Outreach’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2017 2018 2019 2020 2021
Unrestricted surplus (deficit) before depreciation -$382,473 -$54,488 $119,528 $265,111 $1,480,531
As % of expenses -129.2% -16.2% 41.0% 94.4% 448.9%
Unrestricted surplus (deficit) after depreciation -$386,712 -$58,073 $116,461 $255,869 $1,476,603
As % of expenses -128.8% -17.1% 39.5% 88.2% 442.4%
Revenue composition info
Total revenue (unrestricted & restricted) $777,709 $282,286 $411,848 $522,172 $913,595
Total revenue, % change over prior year 38.8% -63.7% 45.9% 26.8% 75.0%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 3.3% 1.5% 9.2% 6.8% 1.5%
Government grants 12.5% 0.0% 0.0% 0.0% 0.0%
All other grants and contributions 84.2% 106.2% 90.6% 93.8% 91.9%
Other revenue 0.0% -7.7% 0.2% -0.6% 6.6%
Expense composition info
Total expenses before depreciation $296,003 $336,386 $291,797 $280,735 $329,836
Total expenses, % change over prior year 13.9% 13.6% -13.3% -3.8% 17.5%
Personnel 44.2% 48.2% 43.5% 52.7% 52.0%
Professional fees 1.6% 5.5% 5.8% 2.7% 0.7%
Occupancy 1.8% 2.0% 2.8% 2.4% 2.3%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 52.4% 44.3% 47.9% 42.2% 45.0%
Full cost components (estimated) info 2017 2018 2019 2020 2021
Total expenses (after depreciation) $300,242 $339,971 $294,864 $289,977 $333,764
One month of savings $24,667 $28,032 $24,316 $23,395 $27,486
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $45,785 $0 $0 $0 $13,507
Total full costs (estimated) $370,694 $368,003 $319,180 $313,372 $374,757

Capital structure indicators

Liquidity info 2017 2018 2019 2020 2021
Months of cash 29.6 24.3 31.3 42.8 55.0
Months of cash and investments 36.5 30.0 38.7 51.3 63.9
Months of estimated liquid unrestricted net assets 5.3 3.5 8.9 20.3 70.7
Balance sheet composition info 2017 2018 2019 2020 2021
Cash $731,304 $679,909 $761,044 $1,001,841 $1,512,064
Investments $169,857 $160,175 $180,088 $197,759 $244,150
Receivables $0 $0 $0 $0 $0
Gross land, buildings, equipment (LBE) $232,541 $210,041 $210,041 $216,683 $220,553
Accumulated depreciation (as a % of LBE) 17.8% 21.0% 22.5% 26.1% 23.0%
Liabilities (as a % of assets) 0.0% 0.0% 0.0% 0.0% 0.0%
Unrestricted net assets $320,954 $262,881 $379,342 $635,211 $2,111,814
Temporarily restricted net assets $786,750 $786,750 N/A N/A N/A
Permanently restricted net assets $77,429 $69,611 N/A N/A N/A
Total restricted net assets $864,179 $856,361 $863,926 $872,305 $0
Total net assets $1,185,133 $1,119,242 $1,243,268 $1,507,516 $2,111,814

Key data checks

Key data checks info 2017 2018 2019 2020 2021
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Letter of Determination is not available for this organization
Form 1023/1024 is not available for this organization

Executive Director

Denise Diller

Number of employees

Source: IRS Form 990

Crossover Outreach

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Crossover Outreach

Board of directors
as of 05/22/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Lionel Wernette

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/22/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity


Sexual orientation


Equity strategies

Last updated: 05/22/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.