Goodwill Industries of Southern California

Transforming Lives through the Power of Work

aka Goodwill Southern California   |   Los Angeles, CA   |
GuideStar Charity Check

Goodwill Industries of Southern California

EIN: 95-1641441


The mission of Goodwill Southern California is “Transforming Lives Through the Power of Work.” For more than 100 years, Goodwill Southern California has provided education, training, work experience and job placement services for people facing barriers to employment, including Veterans, disconnected youth, people with disabilities, unhoused people and individuals returning from prison. Every year, our network of programs and services offers opportunity to thousands of jobseekers who have a strong desire to work. Goodwill Southern California is not just about numbers. We are about people – and life transformation.

Ruling year info


President and CEO

Mr. Patrick McClenahan

Main address

342 N. San Fernando Road

Los Angeles, CA 90031 USA

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Subject area info

Economic development

Vocational rehabilitation

Special population support


Population served info

Unemployed people


NTEE code info

Employment Procurement Assistance and Job Training (J20)

Services to Promote the Independence of Specific Populations (P80)

Economic Development (S30)

What we aim to solve

SOURCE: Self-reported by organization

Good jobs are the cornerstone of resilient communities. Since 1916, Goodwill Southern California has helped jobseekers find employment through education, training and placement programs. Our primary focus is on people with barriers to employment – including Veterans, the unhoused, disconnected youth, disabled individuals and the re-entry population – but we aim to serve any individual who reaches out to us for assistance. The need for our services was great prior to the pandemic. That need is even greater now. Few things are as impactful to someone’s physical and mental health as having a job. A good job provides access to healthy food, decent shelter and medical care. And mentally, having a job offers the peace of mind that comes with knowing one can support oneself, as well as the basic human dignity that comes from working. The people we serve have a strong desire to work. We offer them the guidance and support they need to succeed. That’s our mission.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Job Training for People with Barriers to Employment

Employment is our business. We serve people with the greatest barriers to employment, including Veterans, unhoused individuals, people with disabilities, disconnected youth and people who have been incarcerated. Each participant receives a plan tailored to fit their specific needs so they can reach their career goals.

GSC is a workforce convener, helping employers to identify employment needs and ensuring its programs prepare jobseekers for those jobs. We explore emerging careers, including “green technology,” so our participants are prepared to meet the needs of local employers.

We assess program impact through feedback from our program participants and community partners.

Our social enterprise, including a network of 80+ retail stores, provides funding for our employment programs as well as job opportunities for our clients. Resale shopping promotes a healthier, sustainable planet. Every year, our retail operations divert 150 million pounds of usable good from landfills.

Population(s) Served
Unemployed people

Where we work


Goodwill Southern California’s Global Career Development Facilitator (GCDF) program recognized as an ‘exemplary practice’ 2011


4-Star WorkSource Center and 4-Star OneSource Youth Opportunity Center 2011

City of Los Angeles, Community Development Department

Affiliations & memberships

National Rehabilitation Association 2011

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities, At-risk youth, Ex-offenders, Veterans, Homeless people

Related Program

Job Training for People with Barriers to Employment

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Though we have 5 target populations, we serve all jobseekers who walk through our doors.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities, At-risk youth, Veterans, Ex-offenders, Homeless people

Related Program

Job Training for People with Barriers to Employment

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

This refers to the number of participants who receive intensive job placement services with an individualized success plan.

Number of persons earning industry-recognized certifications/credentials

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, At-risk youth, Ex-offenders, People with disabilities, Homeless people

Related Program

Job Training for People with Barriers to Employment

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1. Continue to be a leading provider of quality training & employment services for people with the most significant barriers to employment.

2. Grow quality work experience and job placement opportunities, and refine and implement comprehensive program design with measurable impact on persons with significant barriers to employment.

3. Offer job seekers high quality training that leads to industry-recognized certificates and credentials.

4. Expand mobile services to maximize outreach to job seekers throughout territory.

5. Expand large-scale strategic partnerships creating customized training for job seekers with focus on sector employers. Expand and implement apprenticeships and career pathways.

6. Maximize environmental and sustainability efforts throughout organization.

1. Provide job seekers with skills training, paid work experience and placement to stable, career-oriented jobs with livable wages.

2. Specialize in “High Road Training Partnerships” that include employer and industry-recognized training and credentials. These partnerships bring together employers, training providers and community-based organizations and result in high-demand and living wage jobs. Continue to adopt an intermediary model for bringing all interested parties to “the table” to make regional decisions on economic and workforce investments.

3. Focus on the hardest to serve populations and advance a “Jobs First” model that promotes employment as a solution for housing insecurity.

Over the past century we have served more than 12 million job seekers in Southern California and placed tens of thousands of unemployed individuals in good jobs. Our approach is simple: Utilize our stores as a transitional job opportunity. Sometimes the process takes a while because the people we serve may have enormous barriers to employment requiring time, support and resources. Our staff provides case management, career planning, guidance and direction to help job seekers meet individual career goals.

The resources we provide include career goals assessment, pre-employment assistance with housing and other barriers, GED classes, soft skills workshops, career training in high-demand careers, work experience at a Goodwill business or external employer, job application and interview assistance, career placement, support services such as transportation assistance and help with professional clothing, job placement, and follow up services.

Our network of programs and services to vocationally disadvantaged job seekers reach almost 30,000 people every year. We complement the work of other social service organizations with our experience and expertise in work experience and job placement. Our territory extends 32,000 square miles from all of Los Angeles County (excluding the beach cities – Long Beach, Redondo Beach, etc. – north of Rosecrans Boulevard) to all of Riverside and San Bernardino counties. Within this diverse community, we provide services out of several career centers (privately and county/city-funded), programs for Veterans (including one onsite at Fort Irwin Forward Operating Military Base), and several sites where we offer services for people with disabilities, disadvantaged youth, and persons with incarceration histories. Lately, we have begun to mobilize some of our services, equipping frontline staff with mobile devices and deploying them where our target population are located.

In 2022 we accomplished the following:

• 28,361 individuals assisted with services that included hiring events, job listings in career resource centers, computers for resumes, printing, job search assistance and supportive services (career clothing, transportation assistance, etc.).
• 6,648 Individuals placed to good jobs in the community.
• 1,609 individuals with disabilities served.
• 1,626 re-entry participants served (self-reported).
• 4,336 youth provided mentoring, homework help, job preparation and career counseling.
• 2,044 unhoused individuals served.
• 1,646 Veterans served.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 0.68 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 0.8 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 23% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Goodwill Industries of Southern California

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Goodwill Industries of Southern California

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Goodwill Industries of Southern California

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of Goodwill Industries of Southern California’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $4,165,599 $7,843,687 -$26,805,278 $26,052,898 $25,270,307
As % of expenses 1.8% 3.1% -14.1% 11.0% 10.0%
Unrestricted surplus (deficit) after depreciation -$170,863 $3,177,613 -$31,180,447 $22,305,884 $22,047,124
As % of expenses -0.1% 1.2% -16.1% 9.3% 8.7%
Revenue composition info
Total revenue (unrestricted & restricted) $238,366,253 $253,626,397 $165,221,629 $263,328,349 $279,605,819
Total revenue, % change over prior year 5.2% 6.4% -34.9% 59.4% 6.2%
Program services revenue 58.3% 59.6% 60.5% 56.7% 55.2%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.2% 0.2% 0.1% 0.1% 0.1%
Government grants 2.1% 2.5% 5.4% 3.0% 6.3%
All other grants and contributions 38.9% 37.4% 33.8% 39.8% 38.3%
Other revenue 0.5% 0.3% 0.3% 0.3% 0.2%
Expense composition info
Total expenses before depreciation $232,890,524 $250,633,595 $189,657,536 $236,058,626 $251,530,384
Total expenses, % change over prior year 4.4% 7.6% -24.3% 24.5% 6.6%
Personnel 18.7% 19.2% 19.8% 14.0% 13.6%
Professional fees 19.4% 19.2% 22.4% 21.7% 21.6%
Occupancy 17.4% 17.2% 20.5% 16.6% 16.5%
Interest 0.2% 0.1% 0.2% 0.2% 0.1%
Pass-through 1.2% 0.9% 1.1% 1.0% 1.0%
All other expenses 43.2% 43.3% 36.0% 46.5% 47.2%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $237,226,986 $255,299,669 $194,032,705 $239,805,640 $254,753,567
One month of savings $19,407,544 $20,886,133 $15,804,795 $19,671,552 $20,960,865
Debt principal payment $321,472 $333,606 $0 $0 $18,119,806
Fixed asset additions $0 $0 $0 $0 $5,051,473
Total full costs (estimated) $256,956,002 $276,519,408 $209,837,500 $259,477,192 $298,885,711

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.5 0.5 0.5 1.4 1.3
Months of cash and investments 1.6 1.6 1.2 2.1 2.0
Months of estimated liquid unrestricted net assets 0.0 0.3 -1.0 0.2 0.8
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $10,501,493 $9,889,927 $7,992,925 $28,136,089 $27,996,758
Investments $19,890,051 $23,130,464 $11,511,271 $13,681,330 $14,119,413
Receivables $6,379,890 $5,505,147 $5,025,672 -$2,690,837 -$3,463,171
Gross land, buildings, equipment (LBE) $76,882,605 $78,656,142 $78,382,077 $79,060,011 $82,016,707
Accumulated depreciation (as a % of LBE) 62.3% 66.6% 71.4% 75.2% 73.9%
Liabilities (as a % of assets) 63.3% 62.4% 103.9% 70.6% 74.1%
Unrestricted net assets $20,973,294 $24,150,907 -$7,029,540 $15,276,344 $37,323,468
Temporarily restricted net assets $5,206,230 N/A N/A N/A N/A
Permanently restricted net assets $2,427,798 N/A N/A N/A N/A
Total restricted net assets $7,634,028 $5,857,607 $4,723,159 $6,522,150 $7,266,022
Total net assets $28,607,322 $30,008,514 -$2,306,381 $21,798,494 $44,589,490

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

President and CEO

Mr. Patrick McClenahan

Patrick McClenahan became president and CEO after overseeing the planning, development and implementation of the 2015 Special Olympics World Games, where he led a team of 450 employees & raised more than $100 million to put on the largest sports and humanitarian event in the world--6,500 athletes from 164 countries. Prviously, Patrick was a longtime sports & media exec in LA, leading the largest local broadcast operation in the country, CBS2 & KCAL9; and leading programming/production for Prime Ticket and Fox Sports Regional Networks. He was honored with 6 Emmy's for his sports TV work. Patrick is active in community leadership, having served as Board Chair for Special Olympics Southern California and serving on the boards of the LA Sports Council and the LA 84 Foundation. Patrick is a LA native and a USC alumnus. He and his wife, Karren, are proud parents of Eric & Kelly (who has Cerebral Palsy and is a key inspiration in Patrick's desire to serve individuals with special needs).

Number of employees

Source: IRS Form 990

Goodwill Industries of Southern California

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

Goodwill Industries of Southern California

Highest paid employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

Goodwill Industries of Southern California

Board of directors
as of 02/09/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mr. Richard Villa


Term: 2023 - 2024

David M. Amar

William Blair & Co

Drucilla Garcia-Richardson

Manufacturers Bank

Diana Ingram

Oracle Consulting

Kathleen C. Johnson

Law Office of Kathleen C. Johnson

Jack E. Kaufman

Kaufman, Miller & McAndrew

Laurence Midler

CBRE Group, Inc.

Thomas Murnane

ARC Business Advisors

Paul Reiner

Sutterland Global

Daniel Rendler

Southern California Gas Company

Peter Starrett

Freeman Spogli

Susan H. Stromgren

Bank of the West (retired)

Terry R. Takeda

Triple T&S Enterprises

Richard Villa


Adeola Adeseun


Jeryl Bowers

Sheppard Mullin

John Hwang

Freeman Spogli & Co.

Stephanie Soto-Pell

California State University, Los Angeles

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/9/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation


Equity strategies

Last updated: 12/11/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser