PLATINUM2024

MANOS DE CRISTO INC

Dental - Education - Basic Needs - Dignity

Austin, TX   |  www.manosdecristo.org
GuideStar Charity Check

MANOS DE CRISTO INC

EIN: 74-2511974


Mission

Manos de Cristo empowers low-income individuals with a loving hand of assistance and welcomes all regardless of age, gender, race, or religious preference. Manos promotes dignity and self-reliance by providing essential oral care, furthering educational development, and meeting basic needs with food and clothing.

Notes from the nonprofit

Manos de Cristo Inc is listed as a tax exempt Charity in the IRS Report for Texas Charities - Line 56520 https://www.irs.gov/charities-non-profits/exempt-organizations-business-master-file-extract-eo-bmf

Ruling year info

1989

Principal Officer

Mrs. Julie Ballesteros

Main address

4911 Harmon Avenue

Austin, TX 78751 USA

Show more contact info

EIN

74-2511974

Subject area info

Education services

Health

Human services

Population served info

Adults

Families

Homeless people

Low-income people

NTEE code info

Health (General and Financing) (E80)

Food Service, Free Food Distribution Programs (K30)

Educational Services and Schools - Other (B90)

What we aim to solve

SOURCE: Self-reported by organization

The mission of Manos de Cristo is to empower low-income individuals with a loving hand of assistance and without regard to age, gender, race, or religious preference. Manos de Cristo promotes dignity and self-reliance by meeting basic needs with food and clothing, providing essential oral care, and furthering educational development. CORE VALUES Culture of planning and accountability We plan for continuity, anticipating organizational development and pivots so we can maintain our commitment to service. Examples: • Strategic plan and metrics • Reserve fund • Commitment to staff retention/succession Whole-person treated with dignity We provide comprehensive care with a heart of service. Examples: • Program scope: dental, education, food, clothing • “Save the tooth” and help the person • Focus on employee dignity with compensation and retention • Synergies and efficiencies of comprehensive support make us a stronger organization Serve people in the gap We care for those who are unseen and

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Dental Center

The Manos de Cristo Dental Center is a low-cost, not-for-profit facility in Austin that provides high-quality dental services for children, adults, and seniors. The Dental Center offers same-day treatment and a range of restorative and preventative care. The Dental Center provides services to under and un-insured individuals and families. Our goals is to become a dental home to our patients and help them maintain good oral health.

Population(s) Served
Adults

The food pantry and clothes closet provide immediate assistance to individuals and families in crisis. Emergency food relief offers one-week of groceries to families who struggle to pay their bills and provide meals.

Population(s) Served
Adults

Manos de Cristo offers adult education classes in English as a Second Language (ESL), Computer Literacy, Spanish Literacy, and Citizenship classes to help improve work, communication, and life skills. Our students have been able to pass citizenship exams, communicate online, speak with their children in English, and receive primary and secondary education in Spanish.

Population(s) Served
Adults

The Manos de Cristo Back-to-School program provides a new backpack, two sets of clothing, socks and underwear, and grade appropriate school supplies to over 2,000 children (pre-K through 5th grades) each year.

Population(s) Served
Families

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Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of backpacks filled with school supplies distributed

This metric is no longer tracked.
Totals By Year
Related Program

Back-to-School Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Back-to-School is a volunteer driven event. We have been unable to host an in-person event for the past two years because of unvaccinated children. Our senior volunteers are too vulnerable.

Number of clients receiving the grocery shopping services

This metric is no longer tracked.
Totals By Year
Related Program

Basic Needs Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Pounds of produce distributed

This metric is no longer tracked.
Totals By Year
Related Program

Basic Needs Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

The amount of donated produce fluctuates with availability and weather conditions.

Number of adult learners enrolled

This metric is no longer tracked.
Totals By Year
Related Program

Adult Education Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Adult education classes are held in-person and on-line. There are currently five levels of ESL, two levels of computer classes and multiple Citizenship classes.

Number of patient visits

This metric is no longer tracked.
Totals By Year
Related Program

Dental Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Our Dental office sees routine and emergency dental patients. Our patients seek dental assistance because they are un-insured or under-insured.

Number of dental procedures performed

This metric is no longer tracked.
Totals By Year
Related Program

Dental Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We see patients who put off dental care because they feel they cannot afford it and it is a luxury. Some first time patients come to our Dental Center with an infection and are seeking pain relief.

Number of dental patients screened

This metric is no longer tracked.
Totals By Year
Related Program

Dental Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

OBJECTIVES

OPERATIONS: Ensure financial health and vitality
ASSETS: Develop the team and infrastructure to better execute Manos’ mission
MISSION: Scale and improve services to better meet the dental, education, and basic needs of the low-income community in Austin

Manos continuously evaluates the needs in the community and the agency's programming, infrastructure, and business model in order to maintain and grow a sustainable organization that meets the needs of families in poverty. Manos' Board of Directors and leadership team responds by providing: strong leadership, thoughtful planning, and effective use of resources through collaboration, strategic development efforts, and the highest quality of services to clients.
The Strategic Plan for Manos de Cristo for FY 2023-2026 contained the following three strategic goals that ensured the viability of our operations, assets, and mission

OPERATIONS: Ensure financial health and vitality:
• Continue to revisit implications of our commitment to financial stability in terms of goals for fundraising, revenue mix, reserve size to ensure organizational health and vitality
• Engage in long-term planning to build a multi-story building in the current parking lot and convert the current building to a parking lot. Complete plan within 3 years of SP. (Alternatively: sell Harmon site and lease back while building new HQ in area with the fastest growing Title 1 school)
• Investigate renting space in adjacent building for education as a short-term band aid

ASSETS: Develop the team and infrastructure to better execute Manos’ mission
• Reestablish our identity in the community with simplified messaging, logos, marketing, collateral, and branding
• Explicitly acknowledge every board member’s role and opportunity in Manos’ fund development at orientation and ongoing calls for action
• Ensure every new board member serves on at least one committee to cultivate commitment and facilitate service to the mission
• Expand the Development Committee utilizing a Gala sub-committee that includes non-board members to broaden our goal

MISSION: Scale and improve services to better meet the dental, education, and basic needs of the low-income community in Austin
• Annually set key performance objectives for each program to track metrics and adapt performance year-round
• Develop a plan to reduce lead times for dental and hygiene appointments to serve constituents well
• Add dental specialist to team to extend complex care capabilities
• Implement staff training in specialties like endodontics where practical to address affordability
• Develop resources for bilingual community in languages other than Spanish
• Review client outreach and marketing for alignment with key demographics to reach target clients in a rapidly
evolving community
• Invest in capacity to meet program demand—including expansion of online education—by hiring education staff
members and expanding volunteer training
• Consider developing and offering native-language literacy program



Manos de Cristo has a 35-year history of assisting underserved persons in a culturally appropriate, effective and efficient way. We understand their challenges and barriers and offer a hand-up to support their access and success.

Dental Center: The Manos de Cristo Dental Center serves families who do not have dental insurance, earn too much to qualify for assistance programs and generally are 150% or less of the Federal Poverty Guidelines. The Dental Center offers dental services including emergency treatments, preventative and restorative services at rates between the 30th and 35th percentile of average private dental practices, according to the National Dental Advisory Service – Comprehensive Fee Report. Dental health education is provided in English and/or Spanish at every visit. The Dental Center provided 5,422 unduplicated clients with 15,373 visits and 47,048 procedures. For twenty-five years the four-operatory dental center operated on Cesar Chavez Street. In November 2013, the agency completed a three-year project, converting under-used space in the Programs and Administration building into an eleven-operatory Dental Center on Harmon Avenue. Basic Needs Services Manos de Cristo operates a Food Pantry and Clothes Closet. Manos de Cristo’s Food Pantry continues to serve families from 8-11 am, Monday-Friday. In 2022 Manos served food pantry clients 1 time a month, a total of 5,700 people were served through the Food Pantry. Manos continued to shop through the Capital Area Food Bank, Sam’s Clubs and HEB. The Austin Area Presbyterian Churches and generous donations also supplemented the Food Pantry. In 2022, 12 volunteers provided 166 hours of service, as Manos only allowed volunteers that met CDC guidelines (vaccinated) indoors. The clothes closet remained closed for clients, but clients were able to select clothing through the door.
Education: Manos offers several levels of English as a Second Language (ESL), introductory and intermediate computer classes, U.S. Citizenship classes, and Spanish literacy classes. In 2022, 512 students enrolled in ESL classes, 102 participated in citizenship classes, 153 in computer literacy classes, and 11 in Spanish literacy classes. In 2022, 111 volunteers provided 6,270 hours of instruction; classes were taught in-person and virtually throughout the year. Back to School: In 2022, Manos provided 1,200 backpacks for students through the Food Pantry and partner organizations. An in person Back to School event was not held in 2022. Manos de Cristo is primarily funded through program services fees, contributions, grants and contracts.

As the number of low-income individuals and families in Central Texas continue to grow in number, our work continues. The Dental Center operated near full capacity during 2021, providing more than 14,042 appointments for oral health care and education.
The Dental Center's goal is to become a dental home for many of our patients. As a practical matter, however, it is imperative that Manos remain flexible to the urgent needs of emergency patients who line up early each day waiting for oral treatment, as we are one of very few local dental centers that sees emergency patients the same day.
The agency has also successfully secured partnerships that benefit the clients we serve. For instance, we have broadened and deepened referral sources for dental procedures that cannot be performed at our Dental Center so that patients will receive the help they need at a cost they can afford. Manos has increased staffing with dental specialities to offer our clients the opportunity to meet their medical and oral health needs at our agencies.
Increasing visibility, securing new donors, and funding is another area in which modest progress has been made. The agency will secure a dedicated marketing and communications person who makes sure the website is current, that social media is employed where practical, and that ongoing outreach and public relations efforts with potential clients, the media and other publics are developed and cultivated. An experienced Director of Development leads and guides strategic fundraising efforts to attract and retain support from foundations, corporations, businesses and generous individuals. Growing a major gifts effort is an ongoing goal necessary for fund diversification.
The agency has been successful in expanding the composition of its Board, which was a strategic objective. The agency sought to recruit members from an array of professional backgrounds, skills, and abilities.
Manos de Cristo has a strong foundation and is positioning itself for sustainability into the future. The agency's leadership will continue to seek opportunities for growth in program capacity, for strengthening referral networks, and in professionalism in the way we conduct business.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

MANOS DE CRISTO INC
Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990

11.54

Average of 3.00 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990

3.4

Average of 3.3 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990

22%

Average of 17% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

MANOS DE CRISTO INC

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

MANOS DE CRISTO INC

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

MANOS DE CRISTO INC

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of MANOS DE CRISTO INC’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $456,902 $65,874 $736,433 $189,067 $249,111
As % of expenses 15.4% 2.1% 27.6% 6.7% 7.7%
Unrestricted surplus (deficit) after depreciation $257,778 -$129,821 $538,397 -$5,201 $61,091
As % of expenses 8.1% -3.9% 18.8% -0.2% 1.8%
Revenue composition info
Total revenue (unrestricted & restricted) $3,306,694 $3,317,469 $3,643,086 $2,737,031 $3,494,132
Total revenue, % change over prior year -1.7% 0.3% 9.8% -24.9% 27.7%
Program services revenue 55.1% 53.0% 31.3% 46.0% 52.1%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.1% 0.1% 0.1% 0.2%
Government grants 0.0% 0.0% 11.0% 0.0% 0.0%
All other grants and contributions 44.9% 46.9% 57.7% 53.9% 43.2%
Other revenue 0.0% 0.0% 0.0% 0.0% 4.4%
Expense composition info
Total expenses before depreciation $2,967,306 $3,137,183 $2,671,243 $2,833,502 $3,254,603
Total expenses, % change over prior year -5.9% 5.7% -14.9% 6.1% 14.9%
Personnel 72.3% 74.1% 76.4% 75.3% 76.4%
Professional fees 0.7% 1.4% 0.4% 0.4% 0.4%
Occupancy 4.1% 2.2% 2.5% 2.6% 2.5%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 3.6% 3.6% 3.6% 2.8% 2.7%
All other expenses 19.2% 18.7% 17.1% 18.9% 18.0%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $3,166,430 $3,332,878 $2,869,279 $3,027,770 $3,442,623
One month of savings $247,276 $261,432 $222,604 $236,125 $271,217
Debt principal payment $33,285 $34,697 $36,131 $37,697 $228,827
Fixed asset additions $0 $0 $0 $0 $0
Total full costs (estimated) $3,446,991 $3,629,007 $3,128,014 $3,301,592 $3,942,667

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 2.5 2.4 6.7 6.8 3.4
Months of cash and investments 3.0 2.9 7.3 7.3 5.0
Months of estimated liquid unrestricted net assets 2.6 2.6 6.1 6.2 4.9
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $626,987 $629,838 $1,494,439 $1,595,526 $911,606
Investments $117,822 $128,349 $141,463 $139,245 $436,672
Receivables $157,287 $285,288 $290,226 $163,126 $281,701
Gross land, buildings, equipment (LBE) $3,671,297 $3,689,025 $3,709,342 $3,737,038 $3,820,549
Accumulated depreciation (as a % of LBE) 33.9% 39.1% 44.2% 49.1% 51.0%
Liabilities (as a % of assets) 12.7% 11.9% 8.8% 11.2% 3.3%
Unrestricted net assets $2,741,678 $2,611,857 $3,150,254 $3,145,053 $3,206,144
Temporarily restricted net assets $238,386 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $238,386 $361,567 $607,544 $319,616 $290,505
Total net assets $2,980,064 $2,973,424 $3,757,798 $3,464,669 $3,496,649

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Form 1023/1024 is not available for this organization

Principal Officer

Mrs. Julie Ballesteros

Ms. Julie Ballesteros oversees all programs and day-to-day activities at Manos de Cristo. After earning her degree from Sul Ross Rio Grande College, Ms. Ballesteros' work spanned 17 years in education and 15 years in management. Ms. Ballesteros took on her role as Executive Director in July 2007, having previously been the Director of Education Programs.

Number of employees

Source: IRS Form 990

MANOS DE CRISTO INC

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
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Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

MANOS DE CRISTO INC

Highest paid employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

MANOS DE CRISTO INC

Board of directors
as of 07/16/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board co-chair

Mr. Nate Groves

GEM Strategic Consulting LLC

Term: 2016 -


Board co-chair

Mr. Neal Shah, DDS

Austin Dental Arts

Term: 2013 -

Glenn Dukes

Gary McIntosh, CPA

Neal Shah

Heather Bobb

Anne Lyon, DDS, F.A.G.D.

Amanda Bonilla

Ron Oliveira

Milton Hime, AIA

Tony Pacheco, DDS

Krystal Patel

Matt Fletcher

Kurt Lockhart

Kellie Rastegar

Julie Schneider

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/16/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Female
Sexual orientation
Decline to state
Disability status
Person without a disability

Race & ethnicity

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 07/21/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.

Contractors

Fiscal year ending
There are no fundraisers recorded for this organization.