PLATINUM2024

HELPING HANDS SENIOR FOUNDATION

“Helping disabled seniors learn about resources to promote independence and quality of life”

Reseda, CA   |  https://www.helpinghandsla.org/
GuideStar Charity Check

HELPING HANDS SENIOR FOUNDATION

EIN: 47-4275323


Mission

“Helping disabled seniors learn about resources to promote independence and quality of life”

Ruling year info

2015

Principal Officer

Sean Markie

Main address

PO Box 370396

Reseda, CA 91337 USA

Show more contact info

EIN

47-4275323

Subject area info

Philanthropy

Human services information

Shelter and residential care

Homeless services

Senior services

Population served info

Seniors

People with disabilities

NTEE code info

(Senior Centers/Services) (P81)

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Helping Hands Senior Foundation was founded in 2015 to serve adults 65 and older in Southern California with resources for housing, caregivers and anything else to make their lives easier and better. Most of our clients are classified as very low income. As a Southern Californian today, who among us could live on $2,000 or less monthly? Last year, 81% of our clients did and 43%. somehow survived on $1,000 or less. Need for our services has been consistent and is on the rise. The 21st century is bringing significant demographic changes to the United States and to Southern California, with a growing aging population, rising rates of chronic illnesses and dementia, and fewer funds for the elderly to cope. Older Southern Californians seeking housing find themselves priced out of both independent and assisted living options and they cannot afford the care at home they need and deserve. When they have nowhere else to turn, they call Helping Hands Senior Foundation.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Case Management

Our Care Coordination department has one goal: to connect you to the best resources that your community has to offer. Before we look into options that would cost you any money out of pocket, we always try to tap into all free, insurance paid or government subsidized options to help stretch your budget as far as possible. Different options may be available based on your insurance, income, VA status, health, location and other factors. In some cases, we determine that benefits you need that may be available through Medi-Cal, the VA or another program, and we may encourage you to apply there first to open up your eligibility for assistance.

Population(s) Served
Seniors
People with disabilities

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people, People with disabilities

Related Program

Case Management

Type of Metric

Other - describing something else

Direction of Success

Holding steady

Total number of organization members

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our main goal is to help ensure that elderly and disabled people have equitable access to resources to preserve their independence and better their lives. We work toward having a service model that can allow efficient interview of seniors and their families, draft unique care plans, and deliver information about available resources in a timely manner. Clients contact us through our call center at (818) 279-6580, via our website at www.helpinghandsla.org, or by referral from an agency or business.

HHSF is different from many other organizations in ways that help advance our goals. All our services are free, there are no “sliding” fees, and there are no income-based eligibility requirements. Most of our clients are classed as very low income, yet all who need help are welcome. We can provide resources all throughout Southern California. All callers speak directly to intake coordinators who answer the telephone live. We listen to callers’ concerns and take the time to understand immediate and long-term needs. We are a “one-stop shop” and have broad and deep expertise in finding solutions to almost any problem a caller is having. And as a “resource of last resort,” we find solutions when other experts cannot.

Since inception, we have amassed a vast store of resources. Care coordinators communicate their findings in English and Spanish for low-cost independent and assisted living and low-cost and eligibility for In-Home Supportive Services. The breadth of our services isa singular characteristic that sets us aside from other agencies. Areas of particular expertise include 1) assisted living placement: 2) homeless services; 3) hospital discharge, 4) service referral for medical assistance, 5) palliative care, 6) end-of-life care, 7) financial, legal, food and transportation assistance, 8) Medi-Cal applications and 9) durable medical equipment refurbishment and provision. The distinction of the breadth of our knowledge also allows us to find resources for any number of requests.

Our strategic goals for HHSF to drive maximum mission impact involves responsiveness to the changing social milieu. When COVID-19 hit, nursing home admissions dropped off steeply. One barrier to entry was the requirement to have a negative Covid test done right before being dropped off at the door. But how could disabled, elderly, immunocompromised people be brought safely to testing sites? We pivoted quickly and initiated a new program that provided in-home testing by our own technician. We have adopted an adaptive strategic plan, the antithesis of those monumental tomes that gather dust on shelves after an embarrassing financial expense that wastes thousands of hours of key players sitting around talking about what they do instead of actually doing it, while the old are getting older and poorer. We measure outcomes, not only outputs. Focusing on the actual impact achieved helps us make better decisions about how to do more.

Strategies include 1) Create a professional work environment to attract, train and promote talented interns, volunteers and staff; 2) Engage quality community resource; 3)Help start up organizations whenever possible as they will appreciate our help and hopefully respond with their support to our cause; 4) Rely on diverse funding sources; 5) An adaptive strategic plan.

Our capability to preserve and enhance the dignity and wellbeing of Southern California’s senior and disabled population by providing vital resources and case management includes 1) a staff of twelve with expertise in client intake, case management, care coordination, and follow-up; 2) a service area that includes all six Southern California counties; 3) Broad and deep regional and local community connections for referrals including 2-1-1, county and city offices, police departments, libraries, social services, Adult Protective Services, Aging & Adult Services, Housing Authority, Transit Authority, food banks, and more than 1,000 hospitals, health systems, nursing homes and homecare agencies; 4) Partnerships with the Los Angeles Homeless Services Authority (LAHSA), CA Dept. of Social Services’ Project Roomkey, Adult Protective Services, People Assisting The Homeless (PATH), the Midnight Mission on Skid Row, Catholic Charities, the Salvation Army and local nonprofits throughout six counties; 5) Continual outreach to communities as needs change and grow; 6) Robust social promotion of our programs and services; and 7) an unerring commitment to social justice.

HHSF began as a local, grassroots organization around a friend’s borrowed conference room table. Our office is now located in the City of Reseda (Los Angeles County), with a staff of twelve with dedicated roles and responsibilities: 1) Client intake and registration; 2) Care coordination for Housing placement, Hospital discharge planning, End-of-life care, Caregiver resources for clients and their loved ones, PPE and incontinence supplies, and Durable medical equipment refurbishing and delivery; 3) In-home COVID-19 testing, 4) Community Outreach, 5) Fundraising and development, 6) Administration, 7) Human resources, and 8) Project management for our five congregate residences. Our service area has expanded from the San Fernando Valley to all six Southern California counties: Los Angeles, Orange, Riverside, San Bernardino, San Diego and Ventura. Since our 2015 inception, Helping Hands Senior Foundation has served 34,000 individuals and families. Our service population grows year over year. In 2020, not only did we serve 5,824 clients but also 2,815 “responsible parties” including clients’ children, spouses, siblings, friends, neighbors, social workers and care managers.

To measure success, staff evaluates client services’ participation levels against program objectives and against previous year’s levels, and feedback is solicited from individuals we served.

Data from census and other agencies along with our electronic health records is used for program planning to serve where the need is greatest and to concentrate efforts on areas experiencing new or unprecedented demand for our services. For example, we are now planning outreach efforts into the African American and Spanish speaking communities that were impacted disproportionally by COVID. In addition, we plan to increase the number of properties we have available to expand our capacity to offer the elderly safe and affordable housing.

In order to continue HHSF’s vital services that assist some of Southern California’s most vulnerable citizens and because our services are free, we are developing a more diverse fundraising and development program to allow us to adapt to increased need in future. individual donations and grants are necessary to bridge the gap between the costs of providing quality programing and the revenue received. Increasing these revenue streams will ensure that HHSF is able to continue to provide quality programs and services to the elderly while addressing the pressing need to implement programs to serve a new generation of seniors. Connecting older people to resources to make their lives better, despite poverty, homelessness and disabilities—at a time of life where nothing but the very best should be their reward—is why we exist.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection

Financials

HELPING HANDS SENIOR FOUNDATION
Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990

13.52

Average of 2.26 over 8 years

Months of cash in 2022 info

SOURCE: IRS Form 990

1

Average of 1.5 over 8 years

Fringe rate in 2022 info

SOURCE: IRS Form 990

8%

Average of 8% over 8 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

HELPING HANDS SENIOR FOUNDATION

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

HELPING HANDS SENIOR FOUNDATION

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

HELPING HANDS SENIOR FOUNDATION

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of HELPING HANDS SENIOR FOUNDATION’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$19,098 -$78,513 -$74,876 $110,650 -$18,779
As % of expenses -2.9% -12.5% -9.6% 10.2% -1.3%
Unrestricted surplus (deficit) after depreciation -$19,098 -$78,513 -$74,876 $110,650 -$18,779
As % of expenses -2.9% -12.5% -9.6% 10.2% -1.3%
Revenue composition info
Total revenue (unrestricted & restricted) $633,044 $603,152 $894,785 $1,196,691 $1,422,760
Total revenue, % change over prior year 25.1% -4.7% 48.4% 33.7% 18.9%
Program services revenue 0.0% 0.0% 0.0% 97.4% 93.8%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 0.0% 0.0% 0.0% 2.2% 5.8%
All other grants and contributions 100.0% 100.0% 100.0% 0.4% 0.5%
Other revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $652,142 $630,360 $780,691 $1,086,041 $1,441,539
Total expenses, % change over prior year 37.0% -3.3% 23.8% 39.1% 32.7%
Personnel 69.6% 67.2% 60.2% 64.5% 63.5%
Professional fees 5.1% 1.1% 5.1% 4.0% 1.5%
Occupancy 12.4% 9.6% 13.1% 17.0% 19.9%
Interest 0.7% 1.3% 2.2% 0.2% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 12.3% 20.8% 19.4% 14.3% 15.1%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $652,142 $630,360 $780,691 $1,086,041 $1,441,539
One month of savings $54,345 $52,530 $65,058 $90,503 $120,128
Debt principal payment $0 $0 $0 $76,686 $112,400
Fixed asset additions $0 $0 $0 $0 $0
Total full costs (estimated) $706,487 $682,890 $845,749 $1,253,230 $1,674,067

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.5 0.4 3.4 3.4 1.0
Months of cash and investments 0.5 0.4 3.4 3.4 1.0
Months of estimated liquid unrestricted net assets 0.3 -0.5 -1.5 2.1 1.4
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $29,605 $20,607 $221,126 $312,167 $121,953
Investments $0 $0 $0 $0 $0
Receivables $21,450 $17,100 $44,873 $44,370 $45,038
Gross land, buildings, equipment (LBE) $0 $0 $0 $0 $0
Accumulated depreciation (as a % of LBE) 0.0% 0.0% 0.0% 0.0% 0.0%
Liabilities (as a % of assets) 64.9% 167.3% 136.1% 49.5% 6.8%
Unrestricted net assets $0 $0 $0 $0 $0
Temporarily restricted net assets $0 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $0 $0 $0 $0 $0
Total net assets $17,943 -$25,395 -$100,271 $187,563 $168,784

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Letter of Determination is not available for this organization
Form 1023/1024 is not available for this organization

Principal Officer

Sean Markie

Number of employees

Source: IRS Form 990

HELPING HANDS SENIOR FOUNDATION

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

HELPING HANDS SENIOR FOUNDATION

Board of directors
as of 01/18/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mr. Sean Markie

Helping Hands Senior Foundation

Term: 2015 - 2025

Scott Jolly

Maria Barrera

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/27/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 11/27/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.