Navigating One Greater Community

Cincinnati, OH   |
GuideStar Charity Check


EIN: 82-4193107


MISSION: ​RefugeeConnect’s mission is to connect refugees (people forced to flee their country to escape persecution or war) with resources to rebuild their lives as United States citizens. VISION: RefugeeConnect's collaborative network of resources and community navigators is the model for the successful integration of refugees.

Ruling year info


Executive Director

Kristin Burgoyne

Main address

2692 Madison Rd Suite N1 #395

Cincinnati, OH 45208 USA

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Subject area info

Immigrant services

Population served info

Refugees and displaced people


NTEE code info

Ethnic/Immigrant Services (P84)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms

Show Forms 990


Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The refugee families supported by RefugeeConnect faced obstacles to successfully integrating into our community. The pandemic exacerbated forces negatively impacting family stability and perpetuated disparities ethnic minorities face as newcomers learning to navigate US social systems. During the pandemic, RefugeeConnect recognized that the families we served were disproportionately affected and information was not equitability provided to families to assist them in keeping their families safe. RefugeeConnect worked to ensure more equitable access to resources and services by hiring Community Navigators who provided culturally responsive native language support. Community Navigators educated families about COVID-19, health and safety guidelines, and helped them create a plan if they needed to quarantine. Our navigator program became the vision for our organization beyond COVID-19, and we continue to expand this program to meet the increasing needs of refugees living in our region.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Refugee Navigation

RefugeeConnect is creating bridges and finding connections: connections between people and resources and experiences. We do this through our many programs that engage and empower refugee students, families, and communities to reach their goals. Direct services includes, a peer to peer mentoring program for current college students, a refugee school impact initiative that supports students academic achievement, family engagement events that celebrates the rich cultural diversity of our families, a scholarship fund for refugees living and studying in the Greater Cincinnati area, and the Community Navigator program. RefugeeConnect also facilitates the Refugee Empowerment Initiative and the Pediatric Refugee Health Collaborative, which promotes an interdisciplinary coordination of services. RefugeeConnect staff provides culturally-responsive, trauma-informed training to partners, including schools and school districts, service providers, and community based organizations. And, we are a cor

Population(s) Served

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

RefugeeConnect seeks to connect families to the plethora of community resources that exist to help them reach their goals, enhance partnerships between parents and schools, and increase a family's ability to integrate successfully into their new communities. We do this by developing high-quality programming that connects families to academic, social, economic, and health-related institutions and resources that are culturally responsive and provide context for these connections via native language support through our Community Navigator and specialized Navigator (health, domestic violence, college & career readiness, and Parent Academy) model. Our current Community Navigator model is based on best practices learned from our previous Health Navigator pilot program and the Refugee School Impact Program, both include supporting parents as a foundation for increasing positive outcomes for families and children. These models have proved successful in both school and community-based settings. The expanded Community Navigator and specialized Navigator (health, domestic violence, college & career readiness, and Parent Academy) programs create richer, more impactful opportunities for refugees to thrive through native language support, goal setting, coaching, and resource navigation and utilize existing area resources to create supports tailored to the unique experiences of refugee families. Aimed at bridging the gap between community resources and immediate and long-term needs, these programs increase equity in service provision through advocacy while educating families on available resources and how to access those resources. Identified goals and objectives focus on developing a family's ability to navigate social systems, connect to and access community resources and benefits, at the same rate as others, and increase family stability by meeting the following benchmarks.
1. Guide refugees to become productive members of their community through the regionally recognized Refugee Connect Community Navigator Model
2. Develop and Cultivate a Collaborative and Culturally responsive Network of Partner Resources that includes expanding
3. Advocate for refugees in our region and their social and economic equity

Enhance and optimize high-quality programs
Underscores the importance of affirming, assessing, and implementing essential programs that are integral to RCs mission while meeting the needs of the community. Our programs are designed to support refugees as they learn to navigate complex US systems and remove barriers to self-determination. Additionally, RefugeeConnect addresses the social determinants of health and is actively advocating to eliminate environmental and systemic barriers to increase the quality of life and produce positive outcomes for refugee individuals, families, and communities.

Increase human capital utilizing a DEI lens to create a safe and value-based environment for RC board, staff and its constituents.
This strategy prioritizes optimum leadership and staffing through recruiting, onboarding, training and retaining the people necessary to deliver our mission, vision and values through a diverse lens.

Challenges within the community are interconnected and complex and RefugeeConnect is uniquely capable of addressing these needs through strengthening and promoting collaborative efforts to connect refugee families, schools, community organizations, parents, and the wider community. Our strong partnerships with school districts and other community partners and service providers ensure that we can identify and provide support to new families. Our program aims to enhance service delivery and address systemic inequities that prevent refugee communities from accessing resources so that families can reach their full potential as new American citizens. RefugeeConnects Community Navigator Program stands out from similar programs because we intentionally staff the program with trained refugee and immigrant community leaders who are representative of the populations we serve. Community Navigators provide native language support to help families access resources in Greater Cincinnati and without this support, many families would not have been able to access the resources and benefits that are available in their communities. Additionally, our Board of Directors and staff have an aligned and updated strategic plan that addresses the long term sustainability and viability of our organization.

Since 2020, with the inception of the Community Navigator program, RefugeeConnect has expanded from serving 100 families to 475 in 2023, increased our capacity through funding to expand our team from 2 full-time to 6 full-time, and 11 part-time employees, and diversified our board of directors. We have expanded our outreach to include 6 counties, 15 school districts, and developed formal partnerships with area services and organizations.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve


Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 41.84 over 5 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 9.9 over 5 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 7% over 5 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990


Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data


Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data


Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of RefugeeConnect’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $89,180 -$3,751 $18,175 -$18,907 -$12,622
As % of expenses 84.4% -2.3% 12.6% -8.6% -3.8%
Unrestricted surplus (deficit) after depreciation $89,180 -$3,751 $18,175 -$18,907 -$12,622
As % of expenses 84.4% -2.3% 12.6% -8.6% -3.8%
Revenue composition info
Total revenue (unrestricted & restricted) $264,167 $106,353 $184,017 $243,779 $290,443
Total revenue, % change over prior year 0.0% -59.7% 73.0% 32.5% 19.1%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.7%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 9.8% 27.0% 25.4% 15.1% 21.3%
All other grants and contributions 90.2% 73.0% 74.6% 84.9% 78.0%
Other revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $105,682 $164,045 $144,777 $221,117 $331,065
Total expenses, % change over prior year 0.0% 55.2% -11.7% 52.7% 49.7%
Personnel 74.2% 77.9% 85.2% 79.7% 86.1%
Professional fees 0.7% 0.1% 0.0% 0.1% 0.1%
Occupancy 1.4% 2.3% 1.9% 1.5% 0.0%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 11.4% 3.4% 0.3% 2.3% 3.8%
All other expenses 12.4% 16.3% 12.6% 16.6% 10.0%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $105,682 $164,045 $144,777 $221,117 $331,065
One month of savings $8,807 $13,670 $12,065 $18,426 $27,589
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $0 $0 $0 $18,388 $786
Total full costs (estimated) $114,489 $177,715 $156,842 $257,931 $359,440

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 18.0 7.3 11.4 7.9 5.2
Months of cash and investments 18.0 7.3 11.4 7.9 5.2
Months of estimated liquid unrestricted net assets 10.1 6.2 8.6 3.6 1.9
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $158,095 $100,390 $136,949 $145,688 $142,526
Investments $0 $0 $0 $0 $0
Receivables $0 $0 $0 $0 $0
Gross land, buildings, equipment (LBE) $0 $0 $0 $18,388 $19,174
Accumulated depreciation (as a % of LBE) 0.0% 0.0% 0.0% 0.0% 0.0%
Liabilities (as a % of assets) 0.0% 0.0% 0.7% 1.3% 24.5%
Unrestricted net assets $89,180 $85,429 $103,604 $84,697 $72,075
Temporarily restricted net assets $69,305 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $69,305 $15,365 $36,431 $78,000 $50,000
Total net assets $158,485 $100,794 $140,035 $162,697 $122,075

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Letter of Determination is not available for this organization
Form 1023/1024 is not available for this organization

Executive Director

Kristin Burgoyne

Number of employees

Source: IRS Form 990


Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization


Highest paid employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization


Board of directors
as of 04/11/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mirsada Kadiric

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/11/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data


No data

Equity strategies

Last updated: 09/14/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.