PLATINUM2024

Hildebrand Family Self-Help Center, Inc.

Every family has a home.

Cambridge, MA   |  www.hild-selfhelp.org
GuideStar Charity Check

Hildebrand Family Self-Help Center, Inc.

EIN: 04-3014834


Mission

Hildebrands mission is to transition families out of homelessness to safe, affordable, permanent housing while working to disrupt systems that lead to poverty and homelessness.

Ruling year info

1992

Chief Executive Officer

Ms. Shiela Y. Moore

Main address

614 Massachusetts Avenue 3rd Floor

Cambridge, MA 02139 USA

Show more contact info

EIN

04-3014834

Subject area info

Family services

Shelter and residential care

Homeless services

Homeless shelters

Population served info

Families

Parents

Ethnic and racial groups

Immigrants and migrants

Homeless people

Show more populations served

NTEE code info

Temporary Shelter For the Homeless (L41)

Housing Search Assistance (L30)

Family Services (P40)

What we aim to solve

SOURCE: Self-reported by organization

Hildebrand's mission is to transition families out of homelessness to safe, affordable, permanent housing while working to disrupt systems that lead to poverty and homelessness.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Shelter And Supportive Services

Hildebrands sheltering program is designed to provide respite, support, and resources for families experiencing homelessness. As one of the largest family shelter providers in Massachusetts, Hildebrand currently operates 157 units of emergency shelter in Cambridge and Boston, consisting of congregate and co-shelter living programs as well as scattered-site apartments. In addition to shelter, Hildebrand offers case management, workshops and trainings, supplemental resources, seasonal support, and more. Families remain with Hildebrand until they are placed into permanent housing, usually within the Boston area (or even within Hildebrand-owned properties). They are supported by Hildebrands Stabilization Services team after placement into housing. Hildebrand utilizes a comprehensive approach to case management, meeting clients where they are and partnering with families to assess their goals and reduce barriers to self-sufficiency.

Population(s) Served

Hildebrands Stabilization Services Program is designed to prevent the recurrence of homelessness; its primary focus is to help families remain stably housed for two years after transitioning from shelter to permanent housing. The families continue to receive case management services and to work on challenges identified during their shelter stay that might put tenancy or family wellness at risk such as employment savings/financial stability, and connections to community providers.

Population(s) Served

Since its founding in 1988, Hildebrand has been at the forefront of the movement to end family homelessness by helping families achieve stability and self-sufficiency so they can leave shelter and move into their permanent homes. Hildebrands vision is that every family has a home and the organizations long-standing assertion is that the sooner families obtain stable housing the better they are positioned to increase their economic mobility. The organizations Case Managers and Housing Specialists work with each family to find and apply for permanent housing and obtain the resources they need to move and settle into their new homes. Once they are settled in, the families work with Hildebrands Stabilization Services team to maintain their housing stability. Hildebrand also owns and operates 22 units of permanent housing across Cambridge and Boston.

Population(s) Served
Low-income people
Homeless people
Families
Immigrants and migrants
Ethnic and racial groups

Hildebrands Student Success Education Initiative (SSEI) provides vital educational and social-emotional learning support to students experiencing homelessness and in shelter, so they are prepared to take full advantage of learning opportunities and thrive in school and beyond. The initiative includes academic support as well as music and art therapy programming to support students holistically. The SSEI started in 2020 in response to academic challenges for school-age children in shelter during the pandemic and now has expanded to operate year round with academic and enrichment programming and resources for children in shelter.

Population(s) Served
Low-income people
Homeless people
Families
Immigrants and migrants
Ethnic and racial groups

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of families moving out of shelter and into permanent homes.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people, Families

Related Program

Emergency Shelter And Supportive Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Percentage of families that remain stably housed for two or more years after moving out of shelter.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Homeless people

Related Program

Stabilization Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hildebrand provides shelter, support, and resources exclusively to families experiencing homelessness, working relentlessly to realize its vision that every family has a home.

As homelessness in Massachusetts continues to skyrocket, it is more important now than ever for Hildebrand to provide resources, supports, advocacy, and leadership, and partner with community collaborators and connections, to support homeless families. To chart its path towards growing its impact and meeting these increasing needs in the community, Hildebrand launched a new Strategic Plan, guided by four strategic directions with goals:
(I) Develop or Acquire Real Estate for More Affordable Housing and to Support Organization Growth;
(II) Bring About Systems Change to Disrupt Cycles of Homelessness;
(III) Build the Capacity Needed to Grow the Organization, and;
(IV) Ensure Access to Resources for Clients.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection

Financials

Hildebrand Family Self-Help Center, Inc.
Fiscal year: Jul 01 - Jun 30
Financial documents
2023 FY23 Audited Financial Statements
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990

0.84

Average of 1.84 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990

5.2

Average of 2.9 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990

18%

Average of 19% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Hildebrand Family Self-Help Center, Inc.

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Hildebrand Family Self-Help Center, Inc.

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Hildebrand Family Self-Help Center, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of Hildebrand Family Self-Help Center, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $93,394 $171,125 $117,419 $562,257 $590,315
As % of expenses 1.5% 2.7% 1.7% 7.1% 8.0%
Unrestricted surplus (deficit) after depreciation $30,700 $103,409 $49,227 $486,641 $493,312
As % of expenses 0.5% 1.6% 0.7% 6.1% 6.6%
Revenue composition info
Total revenue (unrestricted & restricted) $6,444,096 $6,591,579 $7,024,340 $8,354,447 $8,040,115
Total revenue, % change over prior year -0.2% 2.3% 6.6% 18.9% -3.8%
Program services revenue 98.7% 98.3% 95.2% 84.9% 93.7%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.1% 0.2% 0.2% 0.0% 0.0%
Government grants 0.2% 0.2% 2.3% 12.3% 3.1%
All other grants and contributions 1.0% 1.3% 2.3% 2.4% 2.8%
Other revenue 0.1% 0.1% 0.0% 0.4% 0.3%
Expense composition info
Total expenses before depreciation $6,346,774 $6,422,690 $6,843,752 $7,881,737 $7,404,219
Total expenses, % change over prior year 0.7% 1.2% 6.6% 15.2% -6.1%
Personnel 45.5% 44.1% 40.7% 39.6% 34.7%
Professional fees 0.5% 0.5% 0.7% 0.7% 0.8%
Occupancy 46.2% 46.3% 48.5% 48.4% 50.2%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 7.7% 9.1% 10.1% 11.3% 14.3%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $6,409,468 $6,490,406 $6,911,944 $7,957,353 $7,501,222
One month of savings $528,898 $535,224 $570,313 $656,811 $617,018
Debt principal payment $7,425 $7,732 $0 $544,689 $0
Fixed asset additions $85,780 $0 $0 $0 $3,433,158
Total full costs (estimated) $7,031,571 $7,033,362 $7,482,257 $9,158,853 $11,551,398

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 2.9 2.6 3.5 3.5 5.2
Months of cash and investments 3.1 2.8 3.7 3.8 5.4
Months of estimated liquid unrestricted net assets 4.4 4.6 4.9 4.7 6.1
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $1,543,377 $1,373,620 $1,975,603 $2,300,015 $3,197,654
Investments $90,047 $131,081 $142,033 $165,176 $160,779
Receivables $551,984 $1,109,028 $1,332,412 $1,229,355 $786,259
Gross land, buildings, equipment (LBE) $1,906,477 $1,838,997 $1,847,925 $1,819,642 $5,252,800
Accumulated depreciation (as a % of LBE) 48.6% 50.1% 53.5% 55.9% 21.2%
Liabilities (as a % of assets) 26.9% 26.7% 37.0% 30.2% 55.6%
Unrestricted net assets $2,655,694 $2,759,103 $2,808,330 $3,294,971 $3,788,283
Temporarily restricted net assets $104,850 $108,932 N/A N/A N/A
Permanently restricted net assets $0 $0 N/A N/A N/A
Total restricted net assets $104,850 $108,932 $170,426 $121,097 $138,725
Total net assets $2,760,544 $2,868,035 $2,978,756 $3,416,068 $3,927,008

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Letter of Determination is not available for this organization
Form 1023/1024 is not available for this organization

Chief Executive Officer

Ms. Shiela Y. Moore

Shiela began her tenure as CEO of Hildebrand in January of 2013. Prior to Hildebrand, she led two of Boston's flagship organizations, both in the forefront of domestic violence and homeless youth services. As a former Executive Director of Casa Myrna Vazquez, she is credited for the creation of SafeLink, the statewide domestic violence hotline. Shiela is noted as one of Boston's most influential leaders in Bill Brett's highly acclaimed book, Boston All One Family. She has been featured in Women's Business, received several awards for her leadership, and is prominently featured in Barry Dym's 2007 book, Nonprofit Leadership, for her progressive management style. Shiela was a member of the Governor's Commission Against Sexual Assault and Domestic Violence and Mitt Romney's Transition Team.Moore received her MHA from Xavier University and BA from Oberlin College.

Number of employees

Source: IRS Form 990

Hildebrand Family Self-Help Center, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

Hildebrand Family Self-Help Center, Inc.

Highest paid employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

Hildebrand Family Self-Help Center, Inc.

Board of directors
as of 02/22/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Ms. Kelly Blackburn

EIP Pharma

Glenda Allsopp

A&B Consulting

Ellis Washington

St. Paul AME Church

Jessica Howe

Cushman & Wakefield

Jorge Colon

Preservation of Affordable Housing, Inc.

Sarah Holmes

Brown Brothers Harriman & Co.

Michelle Meiser

Cambridge Trust

Lindsey Santana

City of Boston

Dariela Villon-Maga

DVM Consulting

Kelly Mann

TD Bank

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/13/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/13/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.

Contractors

Fiscal year ending
There are no fundraisers recorded for this organization.