Welcoming the World to Philadelphia Since 1921

aka Nationalities Service Center, NSC   |   Philadelphia, PA   |
GuideStar Charity Check


EIN: 23-1352336


NSC welcomes and empowers immigrants to thrive in our communities and pursue a just future.

Ruling year info


Executive Director

Ms. Margaret M. O'Sullivan

Main address

1216 Arch Street 4th floor

Philadelphia, PA 19107 USA

Show more contact info



Subject area info

ESL and second language acquisition

Health care access

Immigration and naturalization


Immigrant services

Population served info

Immigrants and migrants


Refugees and displaced people

NTEE code info

Ethnic/Immigrant Services (P84)

Community Improvement, Capacity Building N.E.C. (S99)

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Resettlement Programs

Resettlement provides comprehensive services to empower newly arrived refugees with support, equip them with skills necessary to achieve economic self-sufficiency, and place them on a path toward integration. NSC will greet a refugee at the airport, take them to a furnished apartment, and provide a hot meal and food staples. Our team will help clients apply for Social Security cards, register for temporary benefits, and enroll in school and English as a Second Language. NSC also provides assistance to refugees to help them adjust their status to legal permanent residents. This includes light case management to prepare the proper documentation and appointments with lawyers to assist in completing the I-485 application. NSC also has some mechanisms for assisting clients in preparing for and applying for citizenship.

Population(s) Served
Refugees and displaced people

Matching Grant (MG) helps enrollees attain economic self-sufficiency through the provision of comprehensive case management and services leading to employment within 180 to 240 days after their date of eligibility for the program. The client must achieve self-sufficiency without accessing public cash assistance.

Employment Readiness Program (ERP) extends post-resettlement services to refugees and asylees who have been in the United States within 5 years.

Youth Career Readiness Program (YCRP) assists youth with or without their high school diploma in achieving their goals, earning a family sustaining wage, and excelling in Philadelphia.

Refugee Career Pathways Program (RCP) assists clients to launch successful careers beyond their first jobs in the US. Clients enrolled in RCP receive many benefits including individualized career planning, industry specific vocational English, occupational training, job readiness, employment placement assistance and client incentives.

Population(s) Served
Asylum seekers
Refugees and displaced people
Older adults
Young adults

Bridge to Wellness (BTW) provides legal immigration services and case management supports to immigrant survivors of crimes and their families who experienced domestic violence and interpersonal violence. The program ensures survivors have access to comprehensive medical, legal, social, and mental health services to promote self-sufficiency and achievement of client developed goals.

Anti-Human Trafficking (AHT) provides legal immigration services and case management supports to survivors of sex and labor trafficking including access to comprehensive medical, legal, social, and mental health services.

Philadelphia Partnership for Resilience (PPR) is the only survivors of torture program in Pennsylvania. PPR offers torture survivors and their families with access to intensive case management, legal services, group work, mental health, employment and ESL access, housing support, and art-based services and advocacy projects through in-house programs and referrals to outside agencies.

Population(s) Served
Refugees and displaced people
Victims of crime and abuse
Victims of conflict and war

Health Access provides support to newcomers including access to health care, health insurance enrollment, health related needs assessments, referrals, health system navigation and advocacy for clients.

Wellness provides onsite clinical therapy and holistic services including acupuncture, massage, reflexology, and yoga as well as support, psycho-educational, and peer led groups.

Youth Wellness provides a series of workshops, which teach youth participants (14-24 years old) skills to effectively communicate within their relationships, resolve conflicts, solve difficult problems, and address financial concerns.

Innovative Support Program for Immigrant and Refugee Empowerment (INSPIRE) provides support to immigrant and refugee individuals and families with extensive healthcare needs, including developmental disabilities, through case management and occupational therapy support.

Population(s) Served
People with disabilities
People with diseases and illnesses

Family Literacy provides targeted supports to families with at least one child under 8 years of age. It is
open to families who speak either Dari, Pashto, Swahili, Kinyarwanda, or Arabic. Enrolled families learn skills to enhance parenting and literacy skills and ideas to help promote their children’s educational development. The program provides English instruction, parent enrichment classes and interactive literacy

Population(s) Served

Legal provides legal representation to low-income individuals in matters of immigration law.

Education provides student-centered English classes for all levels. Students' language skills are assessed at registration for placement into the correct level. All our classes are open to the public for a fee. We offer both in-person and virtual classes.

Interpretation and Translation provides culturally appropriate interpretation and translation services
for clients in medical, pharmaceutical, technological, marketing, advertising, educational, legal, government and nonprofit industries.

Trauma-Informed Trainings: NSC offers a Trauma Certificate Program, Trauma-Informed Case Management Certificate Program, and Mental Health Interpreter Training. These trainings are open to the public and are geared toward immigrant serving service providers.

Population(s) Served
Refugees and displaced people
Asylum seekers
Refugees and displaced people
Asylum seekers
Refugees and displaced people
Asylum seekers
Refugees and displaced people
Asylum seekers
Undocumented immigrants

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average wage of clients served (in dollars)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Number of adults who received literacy services

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

Includes all ELL and Family Literacy participants

Number of clients assisted with legal needs

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

"Active legal cases" are determined by looking at cases that had a case status change within the prior two years.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

One of NSC's strategic goals in the current plan is to create sustainable pathways for families and communities by becoming a hub of ongoing support for immigrant families and communities.

Our strategies for this goal include:
• Expand supports for youth and children, ensuring that all family members have the information, tools, and resources for a solid and self-sustaining future.
• Transform English instruction and employment programming to support economic self-sufficiency through enhanced technology, partnerships, and corporate engagement.
• Provide a wide range of legal services that includes helping families change, obtain, or maintain lawful status, naturalize, and offer deportation defense.
• Enhance family engagement during enrollment and following case closure.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback, cultural norms around providing feedback; language barriers to providing feedback; language barriers


Fiscal year: Jun 01 - May 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2023 info

SOURCE: IRS Form 990


Average of 2.42 over 10 years

Months of cash in 2023 info

SOURCE: IRS Form 990


Average of 1.9 over 10 years

Fringe rate in 2023 info

SOURCE: IRS Form 990


Average of 24% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990


Revenue & expenses

Fiscal Year: Jun 01 - May 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data


Balance sheet

Fiscal Year: Jun 01 - May 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data


Financial trends analysis Glossary & formula definitions

Fiscal Year: Jun 01 - May 31

SOURCE: IRS Form 990 info

This snapshot of NATIONALITIES SERVICE CENTER OF PHILADELPHIA’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2019 2020 2021 2022 2023
Unrestricted surplus (deficit) before depreciation -$191,068 -$204,732 $764,635 $425,838 -$677,951
As % of expenses -4.0% -3.4% 11.9% 3.7% -5.1%
Unrestricted surplus (deficit) after depreciation -$259,038 -$291,741 $678,424 $297,760 -$815,630
As % of expenses -5.4% -4.8% 10.5% 2.5% -6.0%
Revenue composition info
Total revenue (unrestricted & restricted) $4,748,035 $5,964,210 $7,478,815 $13,342,474 $12,686,652
Total revenue, % change over prior year -7.5% 25.6% 25.4% 78.4% -4.9%
Program services revenue 22.8% 14.3% 8.4% 5.2% 3.7%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.6% 0.6% 0.3% 0.2% 0.4%
Government grants 65.6% 67.2% 73.8% 67.4% 82.9%
All other grants and contributions 10.9% 17.4% 17.3% 26.4% 13.2%
Other revenue 0.2% 0.6% 0.2% 0.9% -0.2%
Expense composition info
Total expenses before depreciation $4,769,139 $5,999,203 $6,402,462 $11,625,748 $13,396,225
Total expenses, % change over prior year 2.1% 25.8% 6.7% 81.6% 15.2%
Personnel 48.7% 51.0% 52.8% 37.7% 46.8%
Professional fees 25.4% 17.0% 18.5% 10.3% 10.4%
Occupancy 1.7% 1.6% 1.5% 0.9% 0.9%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 13.0% 15.9% 15.9% 38.3% 32.3%
All other expenses 11.3% 14.6% 11.4% 12.9% 9.5%
Full cost components (estimated) info 2019 2020 2021 2022 2023
Total expenses (after depreciation) $4,837,109 $6,086,212 $6,488,673 $11,753,826 $13,533,904
One month of savings $397,428 $499,934 $533,539 $968,812 $1,116,352
Debt principal payment $0 $0 $0 $100,000 $0
Fixed asset additions $0 $0 $0 $409,401 $0
Total full costs (estimated) $5,234,537 $6,586,146 $7,022,212 $13,232,039 $14,650,256

Capital structure indicators

Liquidity info 2019 2020 2021 2022 2023
Months of cash 0.7 2.2 1.2 0.4 0.2
Months of cash and investments 3.4 4.3 3.9 2.5 1.9
Months of estimated liquid unrestricted net assets 2.9 1.8 3.2 1.8 0.9
Balance sheet composition info 2019 2020 2021 2022 2023
Cash $285,862 $1,076,880 $663,765 $378,992 $179,768
Investments $1,062,377 $1,067,575 $1,408,222 $2,045,172 $1,939,932
Receivables $680,675 $896,524 $1,660,608 $2,363,850 $1,934,608
Gross land, buildings, equipment (LBE) $2,373,345 $2,377,852 $2,379,874 $2,789,275 $2,503,256
Accumulated depreciation (as a % of LBE) 53.8% 57.4% 61.0% 56.6% 54.2%
Liabilities (as a % of assets) 24.0% 45.1% 24.0% 20.6% 24.9%
Unrestricted net assets $2,229,469 $1,937,728 $2,616,152 $2,913,912 $2,098,282
Temporarily restricted net assets $177,546 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $177,546 $289,939 $928,552 $1,855,951 $1,829,368
Total net assets $2,407,015 $2,227,667 $3,544,704 $4,769,863 $3,927,650

Key data checks

Key data checks info 2019 2020 2021 2022 2023
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Ms. Margaret M. O'Sullivan

Number of employees

Source: IRS Form 990


Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.


Board of directors
as of 04/19/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mr. Brian Kim

Sixth Form Partners

Alina Ispas Montbriand


Nan Feyler, J.D., MPH

Marc Altshuler, M.D.

Thomas Jefferson University

Tendai Mutsinze


Alicia Karr

Meyer Design Inc.

Teresa Wallace, Esq.

Thomas M. Chapin

Mill Creek Capital Advisors, LLC

Leslie Laird Kruhly

Grezenbach, Glier + Associates

Kelly Germán Kuschel, Esq.

Morgan, Lewis & Bockius, LLP

Claudine Thomas, MFA

Moore College of Art & Design

Yuah Jessica Choi Kang, Esq.

Landau, Hess, Simon, Choi & Doebley

Jennifer Healey , Esq.


Andrew Khouri

Reaction Biology

Lee Lai


Robin Mamlet


Emma Restrepo

Independent Journalist

Mark S. Wolff, DDS, Ph.D.

University of Pennsylvania School of Dental Medicine

Peter Yeomans, Ph.D., M.Ed.

Corporal Michael J. Crescenz VA Medical Center

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 4/19/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation


No data

Equity strategies

Last updated: 05/17/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.
There are no contractors recorded for this organization.

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser