Emergency Care Help Organization, Inc.

Helping Others Help Themselves

aka ECHO   |   Tallahassee, FL   |
GuideStar Charity Check

Emergency Care Help Organization, Inc.

EIN: 59-2290628


ECHO is a faith- and community-based not-for-profit social services agency committed to reducing poverty and increasing economic opportunity in the Big Bend area through emergency relief and support services.

Ruling year info


Principal Officer

Freddy Branham

Main address

548 E. Bradford Rd.

Tallahassee, FL 32303 USA

Show more contact info



Subject area info

Human services

Basic and emergency aid

Population served info


Economically disadvantaged people

At-risk youth

Unemployed people


NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Housing Search Assistance (L30)

Family Services (P40)

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

ECHO aims to reduce poverty and increase economic opportunity in the Big Bend area through emergency relief and support services. Poor and near-poor individuals and families exist throughout our community, on our payrolls and in our neighborhoods, and our mission is to connect these households with organizations, people, and resources to provide stability and a path toward self-sufficiency.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Resources Program

ERP provides the basics for individuals experiencing poverty, homelessness, or a temporary crisis. Each individual who comes to ECHO for assistance meets with a counselor to determine the immediate need. Clients can receive food, diapers, assistance in obtaining identification, furniture, household goods, bus passes and other basic items. During their first visit the counselor determines the factors leading up to the current emergency situation. The goal for the initial visit is to determine if, with some assistance, the client is capable of achieving a higher level of self sufficiency. If so, the counselor and the client agree upon goals to be met prior to receiving future assistance from ECHO. Examples include writing a resume and creating and adhering to a household budget.

Population(s) Served
Economically disadvantaged people
Unemployed people

Family Services Program provides support to at-risk households in the Big Bend area, including those families in (or formerly in) the care of child welfare and juvenile justice systems. Services consist of in-home/off-site intensive case management designed to bridge the gap between families and state agency social workers and investigators, as well as life skills classes and programming to promote family stability and self-sufficiency.

Population(s) Served
At-risk youth

The Furniture Bank of Tallahassee (FBT) serves residents of Leon County who have lost their furniture and cannot afford to purchase replacement furniture in a timely manner, or are moving from homelessness to permanent housing as clients of referring agencies.

FBT provides gently-used donated furniture free of charge to:
• Families/individuals recovering from fire or flood
• Formerly homeless client moving from transitional housing into their own home
• Families fostering or adopting children who do not have the necessary furniture
• Elderly and/or disabled clients requiring furniture for medical need or movement on to long-term housing

The free furniture we provide to our clients allow them to use that money to purchase more urgently-needed items such as rent, food, clothing, and medicine. Additionally, the furniture provided to our clients represents several tons of material diverted from the waste stream going to the landfill, instead being put back into reuse in the community by those in need.

Population(s) Served
Economically disadvantaged people

Housing Assistance helps clients moving from homelessness to permanent housing, or to prevent a household from becoming homeless, through the payment of one-time move-in costs or late payments. Accompanied by the direct cash assistance are one-on-one support services which include housing search help, budgeting advice and financial responsibility, and stability counseling.

Population(s) Served
Homeless people
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of eligible clients who report having access to an adequate array of services and supports

This metric is no longer tracked.
Totals By Year
Related Program

Emergency Resources Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Context Notes

Client pool consists of Getting Ahead participants. Since 2020, 40 clients have graduated from the program out of 58 who started. (Program was paused in 2022 due to ECHO focusing on a separate program

Number of families assisted with rent or mortgage to avoid eviction

This metric is no longer tracked.
Totals By Year
Related Program

Housing Assistance Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

ECHO aims to reduce poverty and increase economic opportunity in the Big Bend area through emergency relief and support services.

Our programs intersect as a holistic, wraparound system of immediate basic needs relief and long-term case management designed to guide disadvantaged individuals and families out of crisis and poverty toward stability and prosperity. Specifically, providing emergency resources such as food, clothing, transportation assistance, housing payments has enabled us to temporarily alleviate the stress of those experiencing poverty, while empowering the recipients of these goods with individualized case management and support services as they begin to lift themselves out of poverty for the long-term. Together, this continuum of resources has produced a decrease in dependence and an increase in opportunities for financially-vulnerable households in the Big Bend.

At present, a team of five case managers administers three programs which collectively serve over 6,500 people annually in Leon and neighboring counties. While the needs and goals of each of these households served vary greatly, they are effectively addressed through an individualized case management plan coupled with a wide range of material goods made available during times of emergency.

Since 1981, ECHO has served nearly a quarter of a million people through the distribution of over two million basic goods such as food, clothing, housewares, baby and hygiene items, and furniture at no charge. This material relief is accompanied by one-on-one case management and counseling, all in an effort to equip at-risk households with the resources needed to help them lift themselves out of poverty. Optimistically, we strive to decrease these outputs in future years on average as more and more families and individuals rise out of poverty through improved economic opportunities.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback


Emergency Care Help Organization, Inc.
Fiscal year: Oct 01 - Sep 30

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 6.52 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 5.1 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 19% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Emergency Care Help Organization, Inc.

Revenue & expenses

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Emergency Care Help Organization, Inc.

Balance sheet

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Emergency Care Help Organization, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

This snapshot of Emergency Care Help Organization, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$69,168 -$24,413 $79,662 $174,730 -$26,387
As % of expenses -12.2% -4.7% 17.0% 30.9% -3.8%
Unrestricted surplus (deficit) after depreciation -$70,264 -$25,338 $78,892 $174,290 -$37,663
As % of expenses -12.3% -4.8% 16.8% 30.8% -5.3%
Revenue composition info
Total revenue (unrestricted & restricted) $499,731 $497,940 $547,576 $740,586 $667,435
Total revenue, % change over prior year 17.9% -0.4% 10.0% 35.2% -9.9%
Program services revenue 1.3% 1.8% 3.7% 3.2% 3.6%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.1% 0.1% 0.1% 0.6% 0.7%
Government grants 35.6% 35.9% 15.3% 24.4% 13.9%
All other grants and contributions 63.0% 62.2% 81.0% 71.6% 81.7%
Other revenue 0.0% 0.0% 0.0% 0.2% 0.1%
Expense composition info
Total expenses before depreciation $568,899 $522,353 $467,914 $565,856 $693,822
Total expenses, % change over prior year -6.4% -8.2% -10.4% 20.9% 22.6%
Personnel 55.1% 58.8% 61.6% 62.0% 49.0%
Professional fees 3.2% 2.2% 3.4% 3.0% 3.5%
Occupancy 2.4% 6.9% 9.5% 8.5% 4.9%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 39.3% 32.1% 25.6% 26.5% 42.6%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $569,995 $523,278 $468,684 $566,296 $705,098
One month of savings $47,408 $43,529 $38,993 $47,155 $57,819
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $0 $0 $875 $0 $435,272
Total full costs (estimated) $617,403 $566,807 $508,552 $613,451 $1,198,189

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.1 0.2 7.0 10.5 4.2
Months of cash and investments 0.1 0.2 7.0 10.5 4.2
Months of estimated liquid unrestricted net assets 1.4 1.0 3.1 6.3 -2.8
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $4,811 $10,157 $272,820 $497,182 $241,213
Investments $0 $0 $0 $0 $0
Receivables $87,580 $82,608 $93,328 $119,011 $68,563
Gross land, buildings, equipment (LBE) $42,258 $42,258 $43,133 $43,133 $478,405
Accumulated depreciation (as a % of LBE) 95.2% 97.4% 97.2% 98.3% 11.2%
Liabilities (as a % of assets) 29.8% 51.0% 65.3% 52.0% 64.4%
Unrestricted net assets $70,378 $45,040 $123,932 $298,222 $260,559
Temporarily restricted net assets $10,000 $10,000 N/A N/A N/A
Permanently restricted net assets $0 $0 N/A N/A N/A
Total restricted net assets $10,000 $10,000 $10,000 $10,000 $10,000
Total net assets $80,378 $55,040 $133,932 $308,222 $270,559

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Principal Officer

Freddy Branham

Number of employees

Source: IRS Form 990

Emergency Care Help Organization, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Emergency Care Help Organization, Inc.

Board of directors
as of 05/13/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mrs. Faye Gibson

Self-employed / Community Advocate

Term: 2022 - 2023

Virginia Glass

Community Volunteer

Faye Gibson

Community Volunteer

Christine Thurman

Thurman Law Firm PLLC

Kim Dixon

Merrill Lynch

Zariah McCullough

The Butterfly Movement

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/13/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation


We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 05/13/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.