PLATINUM2024

Arlington Neighborhood Villages

Neighbors Helping Neighbors Age In Place

aka Arlington Neighborhood Village   |   Arlington, VA   |  www.ANVarlington.org
GuideStar Charity Check

Arlington Neighborhood Villages

EIN: 46-3591812


Mission

To enable seniors to continue living safely, independently, and with an enhanced quality of life in their own homes and communities as they age by providing access to support services and social programs.

Ruling year info

2014

Executive Director

Wendy Zenker

Main address

4000 Lorcom Lane

Arlington, VA 22207 USA

Show more contact info

EIN

46-3591812

Subject area info

Human services

Population served info

Seniors

NTEE code info

Senior Centers/Services (P81)

Transportation (Free or Subsidized) (P52)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms

Communication

What we aim to solve

SOURCE: Self-reported by organization

Surveys indicate that close to 90 percent of persons over the age of 65 would like to continue to live in their own homes as they age. As the daily challenges of living grow, however, seniors often need more support to remain safely and independently at home. Activities that used to be simple – driving, getting groceries, changing a light bulb or smoke detector battery – become tricky, or even hazardous, to do alone. In addition, as seniors age they may lose their ability to drive, careers wind down, friends and family move away, and their worlds become smaller. The resulting social isolation affects both physical and mental health and is a risk factor for a variety of diseases. These issues are even more challenging for lower income seniors. Consequently, Arlington’s growing senior population who wish to remain in their homes need services and programs that allow them to do so safely and independently, while alleviating social isolation.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Transportation and other support

ANV Volunteers provide services to our members, driving them to medical appointments, grocery shopping, pharmacy, bank, post office and ANV-sponsored outings; delivering food and medications; helping with home chores (changing light bulbs and smoke alarm batteries) and technology (Zoom training, TV and computer setup). Our volunteers provide decluttering (home organizing) help.

Population(s) Served
Seniors

Beyond direct services, ANV brings our community together with hundreds of opportunities to engage socially each year. From weekly "coffee and conversations," to dine-arounds at local restaurants, happy hours, sports and exercise, special interest groups, and informative and engaging field trips, ANV members and volunteers enjoy many hours of social time together. And every ride to a medical appointment is another opportunity for members and volunteers to connect. We provide walking buddies and friendly visitors. All of these activities help to combat social isolation often experienced by seniors. During the Covid-19 pandemic, social events moved to virtual gatherings with great success, and several continue on that basis while most have moved back to in person. In-person events include holiday parties, picnics, tai chi, and bocce games in neighborhood parks.

Population(s) Served

ANV provides a popular twice-weekly S.A.I.L. (Stay Active and Independent for Life) fall prevention class that covers cardio, stretching, strength, and balance exercises, both in person and via Zoom. We cover health and wellness issues frequently in our weekly "Coffee and Conversation" meetings, and ANV hosts an annual Senior Health Fair.

Population(s) Served
Seniors
Seniors

Where we work

Awards

Great Nonprofit 2023

Great Nonprofits

Distinguished County Service Award 2022

Arlington County

Covid Heroes Award 2022

Arlington County

Affiliations & memberships

Great Nonprofits 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Volunteers for ANV are vetted with background checks and undergo training. All prospective drivers undergo a driving record check and must show proof of auto insurance.

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

This metric represents the number of hours donated by ANV volunteers to provide services to members. The data are end of year totals. Downturn in 2020-21 due to pandemic precautions.

Total number of organization members

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Other - describing something else

Direction of Success

Increasing

Context Notes

2023: Members are ages 58-102; 43% age 80 or older; 72% are female; 61% live alone; 14% have diverse backgrounds; 31% use mobility device or have hearing/eye loss. 35% are lower income.

Service requests fulfilled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

43% of all service requests are for transportation. 97% of all service requests are fulfilled. Data are end of year totals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The ANV MISSION is to enable seniors to continue living safely, independently, and with an enhanced quality of life in their own homes and communities as they age by providing access to support services and social programs.
Our VISION is that over the next five years, Arlington Neighborhood Village will become an essential piece of the social safety net for seniors in Arlington, providing volunteer services for older adults from all segments of the community and collaborating with the County and senior-serving organizations to make aging in place possible for those who want it. Our STRATEGIC GOALS are:
1. To be a welcoming inclusive village that helps address the challenges of aging in place.
2. To build a diverse membership, volunteer corps, staff, and board that reflect Arlington's demographics.
3. To deliver rewarding, interesting volunteer opportunities to a robust, engaged, multi-generational volunteer corps that is large enough to meet the demands of increasing membership.
4. To build the capacity, policies, and structures to enable the organization to achieve its strategic vision.
5. To cultivate diversified portfolio of sustainable funding to support ANV's growth.

ANV is in its 10th year of operation and has seen a steady rise in its membership, volunteer corps, fundraising, and support for lower income seniors. It is recognized as an important part of the senior safety net in Arlington.

ANV adopted a 5-year strategic plan in 2022 to guide us in fulfilling our mission and strategic goals, each with action plans. We are initially emphasizing two goals: expanding membership to serve more older adults in Arlington (particularly a more diverse membership), and building organizational capacity and infrastructure to be able to accommodate our growth. To achieve expanded membership, we are reaching out to underserved communities via our Arlington Community Ambassadors Program and our partnerships with senior housing and other local entities. To build capacity, we are increasing the number of staff, volunteers, and consultants; moving to a larger office space; and adopting a new database system to allow more effective matching of requests for assistance with volunteers.

ANV has developed strong partnerships with other senior serving non-profits and Arlington County offices, resulting in a steady stream of new, lower income members.

ANV is in a unique position to be able to provide both direct support and the human connection to make aging in place in Arlington possible. A volunteer-driven operation, ANV has a clear view of the needs of seniors, and working with our partners, can provide more seniors in Arlington with the support, information, and community they need to age in place safely. A talented and experienced staff are responsible for ANV management , building community relationships and reaching deeper into the Arlington community to offer services to more older adults. Our Member Services Director brings on new members, ensures that service requests are fulfilled, and provides emotional and social support to members in need. ANV's volunteer coordinator oversees a growing corps of trained and vetted volunteers ready to help. Each month, more members and volunteers join ANV.

ANV understands the extra challenges that seniors face if on a limited income. From the very beginning, ANV has been committed to not turning anyone away for inability to pay our membership fee of $500 annually. The pandemic caused us to build upon our previous success of supporting low-income seniors in-need and at-risk. Currently, we provide significantly discounted fees based on a sliding income scale to more than one-third of our membership.

Securing dedicated funding for the Financial Aid Fund is a continuous effort so that ANV can support more low-to-moderate income seniors via subsidized memberships. Our fundraising efforts include seeking gifts and grants from individuals, foundations, and corporations. ANV's growing success in obtaining philanthropic grants reflects the community's recognition of ANV's contribution to the health and well-being of seniors. In 2022, we sponsored a webinar on legacy planning to introduce our members to ways to leave legacy gifts to ANV. That same year ANV received its first legacy gift. In addition, we are becoming more closely engaged with corporate Arlington, making ANV more widely known by becoming a member of the Arlington Chamber of Commerce in 2021. ANV is working to build a diversified portfolio of sustainable funding that includes not only donations and grants but also legacy gifts and support from the county's business/corporate sector.


ANV is a rapidly growing village. Membership has grown from 205 at end of 2017 to almost 400 at the end of 2023. ANV's has over 400 registered and vetted volunteers, of whom 240 are active volunteers, performing services during the latest year. ANV is a leader among senior villages in welcoming and supporting members with low income, providing 35% of our members with discounted memberships. Nationwide, surveys show that only 10 to 15% of village members are lower income.

In 2023, ANV volunteers fulfilled over 4,000 service requests. Volunteers contributed 11,824 hours and drove over 43,000 miles on behalf of our members. The number attending our events was over 5,000. These data are all on an upward trend. Volunteer training has been moved online, and the process of onboarding volunteers has been made more efficient.

Requests in 2023 for transportation were 43 percent of all requests. About one-third of requests involved errands for groceries, prescription pick-up, or food delivery from the Arlington Food Assistance Center (AFAC). Other services performed included home chores/maintenance; technology support, friendly visitors and phone buddies.

ANV's annual fall Financial Aid Fundraising Campaigns in 2020 through 2023 greatly surpassed our goals, raising almost $30,000 in 2020 to permit ANV to support more lower-income, at-risk and in-need seniors. In 2021, we raised $40,000; in 2022, we raised about $50,000; and in 2023, the campaign raised over $60,000.

A generous legacy gift received from a member's estate in 2022 and 2023 allows ANV to make critical investments in staffing and infrastructure and accelerate our growth.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, Participate in community meetings

  • What challenges does the organization face when collecting feedback?

    older adults have difficulty with online surveys

Financials

Arlington Neighborhood Villages
Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990

36.85

Average of 6.10 over 7 years

Months of cash in 2022 info

SOURCE: IRS Form 990

124.9

Average of 19.9 over 7 years

Fringe rate in 2022 info

SOURCE: IRS Form 990

0%

Average of 0% over 7 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Arlington Neighborhood Villages

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Arlington Neighborhood Villages

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Arlington Neighborhood Villages

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of Arlington Neighborhood Villages’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2021 2022
Unrestricted surplus (deficit) before depreciation $12,468 $2,049,695
As % of expenses 7.0% 936.7%
Unrestricted surplus (deficit) after depreciation $10,214 $2,046,341
As % of expenses 5.7% 921.0%
Revenue composition info
Total revenue (unrestricted & restricted) $260,903 $2,261,587
Total revenue, % change over prior year 0.0% 766.8%
Program services revenue 26.6% 3.6%
Membership dues 0.0% 0.0%
Investment income 0.2% 0.7%
Government grants 18.4% 1.1%
All other grants and contributions 54.8% 94.6%
Other revenue 0.0% 0.0%
Expense composition info
Total expenses before depreciation $178,290 $218,827
Total expenses, % change over prior year 0.0% 22.7%
Personnel 51.7% 49.7%
Professional fees 23.9% 21.6%
Occupancy 5.1% 6.7%
Interest 0.0% 0.0%
Pass-through 0.0% 0.0%
All other expenses 19.4% 22.1%
Full cost components (estimated) info 2021 2022
Total expenses (after depreciation) $180,544 $222,181
One month of savings $14,858 $18,236
Debt principal payment $15,574 $0
Fixed asset additions $7,126 $0
Total full costs (estimated) $218,102 $240,417

Capital structure indicators

Liquidity info 2021 2022
Months of cash 14.5 124.9
Months of cash and investments 14.5 124.9
Months of estimated liquid unrestricted net assets 9.1 119.8
Balance sheet composition info 2021 2022
Cash $215,767 $2,277,324
Investments $0 $0
Receivables $46,971 $30,017
Gross land, buildings, equipment (LBE) $15,322 $16,346
Accumulated depreciation (as a % of LBE) 55.4% 72.5%
Liabilities (as a % of assets) 16.8% 2.7%
Unrestricted net assets $142,072 $2,188,413
Temporarily restricted net assets N/A N/A
Permanently restricted net assets N/A N/A
Total restricted net assets $82,409 $75,474
Total net assets $224,481 $2,263,887

Key data checks

Key data checks info 2021 2022
Material data errors No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Letter of Determination is not available for this organization

Executive Director

Wendy Zenker

Wendy Zenker’s career spans years of service to the community, where she dedicated herself to improving the lives of older adults. Prior to joining ANV, Wendy served as senior vice president for the National Council on Aging, where she directed the Implementation of nationwide policies and practices in support of programs and services for 60+ aged adults. Before that, Wendy served as a Senior Executive in the Federal Service at the Office of Management and Budget, and as Chief Operating Officer of the Corporation for National Service, which oversees the AmeriCorps and Senior Corps programs.

Number of employees

Source: IRS Form 990

Arlington Neighborhood Villages

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Arlington Neighborhood Villages

Board of directors
as of 02/22/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Larry Padberg

Larry Padberg

Cheryl Beversdorf

John Richardson

Cathy Turner

Connie Sorrentino

Mary Beth Chambers

Christine Dolan

Audrey Kremer

Sara Pappa

Susan Wallace

Marquan Jackson

Anthony Nunez

Naddia Williams

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 2/13/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 09/06/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.