PLATINUM2024

Christian Community Service Center

Feeding hunger, Fostering Hope, Furthering Success

aka CCSC   |   Houston, TX   |  www.ccschouston.org
GuideStar Charity Check

Christian Community Service Center

EIN: 74-2128141


Mission

The mission of Christian Community Service Center (CCSC) is to serve the poor, hungry, disabled and otherwise needy while respecting their religious, ethnic or cultural differences.

Ruling year info

1980

President & CEO

Ms. Michelle Shonbeck

Main address

P. O. Box 27924

Houston, TX 77227-7924 USA

Show more contact info

EIN

74-2128141

Subject area info

Job training

Food banks

Youth services

Rent and mortgage assistance

Utility expense assistance

Show more subject areas

Population served info

Children and youth

Adults

Ethnic and racial groups

Economically disadvantaged people

People with disabilities

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Employment Training (J22)

Thrift Shops (P29)

What we aim to solve

SOURCE: Self-reported by organization

CCSC works to alleviate hunger, homelessness, lack of access to medical care and other symptoms of poverty. Programs in three overlapping areas address fundamental issues: Basic needs addressing hunger, housing, medical and providing longer-term referrals; Employment through three programs addressing vocational training and job readiness skills; and Youth services providing school supplies and uniforms, toys, educational materials and food at Christmas, and a vision care program offering vision screening for low-income students and furnishing prescription glasses. According to the National KIDS COUNT Data Center, 33% of Houstons children live in poverty. The poverty rate for the entire city is 27.3%, higher than the state average of 20.7%. CCSC works to transform lives, providing hope and a sense of renewed possibility to those facing challenging life circumstances. The organization is not just giving a handout, but giving the resources to overcome barriers.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Services, Central and Southwest sites

Emergency Services offers food, clothing, hygiene items and financial assistance for rent, utilities and medical expenses to those in need. Each site is open 5-6 days per week, including Saturday. Volunteers and staff greet and interview clients to determine their needs while respecting their dignity and life situation. In 2023 the program assisted 12,131 unduplicated individuals.

Population(s) Served
Economically disadvantaged people
Adults
Children and youth

Back To School provides disadvantaged Pre-K through 12th grade students in CCSC's 34 zip-code area with a package of grade-appropriate school supplies, a new backpack and a clothing gift card before the school year begins. Families preregister 3 months before the distribution event to ensure CCSC secures an adequate amount of items in each grade category and that all children in the family receive a comprehensive packet. Approximately 4,000 students are outfitted each year.

Population(s) Served
Children and youth
Economically disadvantaged people

Martha's Way is a unique 42-hour vocational training program that equips students to run their own housekeeping businesses. It is also an opportunity for the struggling mother to contribute to household income while still caring for her family. Training is provided in three primary areas: technical skills, professional development and business skills. Students are also offered optional English as a second language classes as well as computer classes and additional professional development and financial coaching sessions through our JobNet program. Job leads are provided to graduates to help jump-start their new businesses. Since the program's inception in 2003, over 2,200 budding entrepreneurs have graduated from the program.

Population(s) Served
Economically disadvantaged people

JobNet offers a variety of skill-building services and access to the tools required to search for and obtain gainful and lasting employment. JobNet clients come from a variety of backgrounds and often face challenges in a traditional job search, such as limited computer skills, limited experience, or limited education. The program offers individual job and financial security coaching, skill-building workshops, computer education, and access to business tools such as printers, the internet, and business cards. One of the strongest features of the program is the small, supportive environment that encourages each participant while they navigate the current job market and the ups and downs of searching for employment.

Population(s) Served
Adults
Economically disadvantaged people

The Professional Home Caregiving Training program was initiated in 2020 in response to a need in the community for nonmedical caregivers who could tend to older individuals in their homes rather than in group facilities. The 45-hr free program equips individuals to work for themselves or an agency. Graduates receive job leads, coaching, and other support.

Population(s) Served
Adults
Economically disadvantaged people

Jingle Bell Express began as one of the first outreach programs of Christian Community Service Center. The program quickly expanded and thanks to the generosity of many wonderful Houstonians, we support about 2,500 children and their families each holiday season. Jingle Bell Express offers three layers of service: toys, books and food to address every child's need for play, literacy and nutritious meals. Children in need (from newborn to age 15) who live in our 34-zip code service area are eligible for enrollment.

Population(s) Served
Children and youth
Economically disadvantaged people

CCSC established the Louise J. Moran Vision Care Program to remove barriers for children needing eyeglasses. Each school year CCSC partners directly with school campuses in particularly underserved parts of our service area and operates the program in two phases. First, CCSC volunteers provide on-site vision screening to students at partner campuses, working collaboratively with school nurses to identify children in need. Then CCSC coordinates follow-up field trips to the University of Houstons University Eye Institute for professional examinations and eyeglass dispensary services.

Population(s) Served
Children and youth
Economically disadvantaged people

Where we work

Awards

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Volunteer numbers shrank during the pandemic. Post-pandemic, our volunteer numbers to continue to rise.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Emergency Services, Central and Southwest sites

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

In the Emergency Services programs, duplicated numbers are also tracked because many clients require more than one service in a year. In 2020, clients received a total of 109,544 services.

Number of one-on-one coaching sessions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Unemployed people

Related Program

JobNet

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

A staff Success Coach, Financial Coach, and volunteers conduct the sessions. Clients have been served in-person and via Zoom during the pandemic based on client preference.

Number of students served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Related Program

Back To School

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The program provides a complete package of new school supplies and a voucher for new clothing to disadvantaged children in grades PreK-12th.

Number of program graduates

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Economically disadvantaged people

Related Program

Martha's Way

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

CCSC is committed to addressing the immediate physical needs of people in crisis and also providing a pathway to greater self-sufficiency. The organization was founded in 1980 as a coalition of churches coming together to meet the needs of the poor in Houston's inner-city community. CCSC's mission has remained steadfast since inception, now including 40 member churches serving 34 Houston zip codes.

-Basic Needs: CCSC assists those who come to its doors in need of crucial everyday living essentials. Volunteers greet, interview, and determine client needs while respecting their dignity and life situation. Depending on need, clients may receive a five-day supply of nutritious food (including fresh produce grown in the CCSC Garden, when available), hygiene products, and financial assistance for rent, utilities, or essential medical needs of prescriptions, urgent dental care, and vision care (eye exams/glasses). Clients are also referred to other CCSC programs and to other agencies committed to helping them break the cycle of poverty given their unique family situation.

-Employment: The Martha's Way program trains low-income women and men to begin a residential housekeeping business. Graduates leave the program with the business acumen, connections, and confidence needed for success. The Professional Home Caregiver Training Program provides hands-on vocational training for those interested in pursuing a career in home caregiving. JobNet assists the unemployed and underemployed find gainful work. The program provides skill-building workshops, computer training, job leads, resume development, and one-on-one coaching. CCSC enhances this program through collaborations with other social service agencies providing complimentary services.

-Children: Through partnerships with local schools and the University Eye Center, the Louise J. Moran Vision Care Program provides vision screenings to approximately 1,600 - 2,000 needy students annually. From these screenings, professional eye exams and new prescription glasses are furnished to 400-500 children. The Back To School program supplies 4,000 disadvantaged children (Pre-K to 12th grade) with comprehensive school supplies, a backpack, and a gift card for new school uniforms. With these tools children are better prepared to achieve academic success and overcome the stigma of poverty. Jingle Bell Express provides 2,500 children from low-income families with new toys and books, addressing both literacy and age-appropriate play. In addition, each family receives a grocery gift card for this special time of year.

CCSC is mission focused and client-centric. In addition to the following overarching intentional strategies, each program area develops and follows relevant, targeted program-specific strategies to accomplish its unique goals.

- The ministry's focus is to apply core business principles to the accomplishment of its mission so the agency is returning value to the community in an efficient and effective manner. An engaged 12-member Board of Directors including an experienced President & CEO guides CCSC. The organization's Cultural Values statement guides daily operations, coupled with the best practice of data-influenced decision making.

- Our volunteers' hands are the hands that touch the community and change people's lives. CCSC engages volunteers in every area of the ministry. This practice brings invaluable knowledge and skills to the agency, provides an effective path for individuals to serve, and maximizes CCSC's financial resources.

- CCSC maintains a vigorous relationship with its member churches and partner social-service agencies fostering crucial collaboration and cooperation. Member churches are integral to CCSC's success through financial donations covering administrative costs, supplying hundreds of willing volunteers, and working on multiple steering committees and advisory boards. Each program area depends on partnerships to achieve program goals.

-Staff and volunteers are committed to outstanding stewardship of all resources. CCSC's sustainability is in the relationships that it has cultivated over the years and its reputation as a solidly run non-profit with low operating costs. The organization intentionally maintains diverse funding streams which include foundations, individuals, member churches, corporations, clubs, in-kind gifts, and two fundraising events. Auditors consistently return solid reports demonstrating fiscal stability and well-managed funds. One of its best practices is leveraging vendor partnerships and discounts to keep expenditures low.

CCSC has a proven track record of successfully meeting its goals year after year. Since its inception in 1980, CCSC has prided itself in living up to its mission and core values to deliver basic services with dignity and respect. Using established program policies and procedures, hundreds of volunteers are thoroughly trained and held to high ethical standards while interacting with clients.

CCSC guarantees impartial access to services regardless of race, religion, sex, ethnicity, age, handicap, or sexual orientation. The organization consistently strives to offer high quality services to as many clients as possible, aiming to maximize daily capacity. High client satisfaction ratings validate the extraordinary compassion and care clients experience while receiving services.

From the original six in 1980 to the current 40, member churches have provided significant guidance, spiritual direction, generous funding, numerous volunteers, essential in-kind donations through food, clothing and hygiene product drives, and suitable facilities for program operation. CCSC is especially proud of our recognized ability to recruit, train, engage, and maximize volunteer services. Another significant feature is our ability to minimize administrative costs through volunteerism and securing in-kind donations. For example, in 2022, 1,538 individuals donated 27,202 volunteer hours at an estimated value of $765,478.

CCSC has accomplished its goals in the areas of basic needs, employment, and children's issues. A capital campaign to build a new facility was completed in 2021, which has already enhanced the organization's mission delivery and integration of services.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from the people we serve

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990

9.48

Average of 16.12 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990

6.3

Average of 11.6 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990

18%

Average of 18% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Christian Community Service Center

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Christian Community Service Center

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Christian Community Service Center

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of Christian Community Service Center’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$52,573 $94,671 $10,675,987 $102,810 $733,635
As % of expenses -1.7% 3.0% 282.7% 2.5% 15.0%
Unrestricted surplus (deficit) after depreciation -$100,466 $53,538 $10,607,340 -$134,326 $465,546
As % of expenses -3.1% 1.7% 275.9% -3.1% 9.0%
Revenue composition info
Total revenue (unrestricted & restricted) $7,071,347 $6,215,813 $6,398,709 $5,023,390 $4,704,129
Total revenue, % change over prior year -0.2% -12.1% 2.9% -21.5% -6.4%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.6% 2.1% 0.4% 0.0% 0.4%
Government grants 0.0% 0.0% 3.4% 0.0% 0.0%
All other grants and contributions 99.3% 101.9% 96.7% 100.0% 99.6%
Other revenue 0.1% -4.0% -0.5% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $3,148,795 $3,126,733 $3,776,630 $4,075,204 $4,902,547
Total expenses, % change over prior year -8.2% -0.7% 20.8% 7.9% 20.3%
Personnel 32.1% 36.7% 32.1% 33.0% 30.2%
Professional fees 6.7% 3.1% 2.1% 2.2% 1.5%
Occupancy 5.5% 5.5% 1.5% 1.2% 0.9%
Interest 1.0% 1.0% 0.8% 0.2% 0.0%
Pass-through 46.9% 43.8% 52.8% 53.2% 57.4%
All other expenses 7.8% 9.8% 10.7% 10.3% 9.9%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $3,196,688 $3,167,866 $3,845,277 $4,312,340 $5,170,636
One month of savings $262,400 $260,561 $314,719 $339,600 $408,546
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $71,162 $911,462 $7,250,365 $656,616 $0
Total full costs (estimated) $3,530,250 $4,339,889 $11,410,361 $5,308,556 $5,579,182

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 22.2 33.1 15.7 8.2 6.3
Months of cash and investments 22.2 33.1 15.7 8.2 6.3
Months of estimated liquid unrestricted net assets -0.9 -4.0 7.6 5.4 6.1
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $5,830,278 $8,616,851 $4,937,499 $2,800,036 $2,592,472
Investments $0 $0 $0 $0 $0
Receivables $3,077,345 $2,982,216 $2,528,123 $1,569,481 $850,953
Gross land, buildings, equipment (LBE) $2,692,434 $2,888,314 $9,993,917 $10,650,533 $10,723,698
Accumulated depreciation (as a % of LBE) 31.9% 6.4% 1.1% 3.2% 5.7%
Liabilities (as a % of assets) 7.3% 8.8% 10.1% 0.9% 2.0%
Unrestricted net assets $1,606,205 $1,659,743 $12,267,083 $12,132,757 $12,598,303
Temporarily restricted net assets $8,414,968 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $8,414,968 $11,409,377 $3,355,469 $2,500,845 $768,059
Total net assets $10,021,173 $13,069,120 $15,622,552 $14,633,602 $13,366,362

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Form 1023/1024 is not available for this organization

President & CEO

Ms. Michelle Shonbeck

Michelle has been affiliated with CCSC since 1988. She began as a volunteer and in 1993 was hired as the Emergency Services Coordinator. In 1995, she was promoted to Executive Director. During her tenure, CCSC has been recognized for its excellence in applying core business principles to the accomplishment of its mission. The Houston Business Journal recognized Michelle in 2018 with its Women Who Mean Business Award and in 2021 as one of Houstons Most Admired CEOs. Under Michelles leadership, CCSC created an endowment for long-term financial stability, the agency has closed and opened programs as the communitys needs have changed, and she has recruited and retained a strong, competent staff who have expanded the agency to amplify its service level. In acknowledgment of the tremendous impact she has made during her tenure, in 2022 Michelle was promoted to President and Chief Executive Officer. Michelle is a graduate of Texas A&M University with a BBA in marketing.

Number of employees

Source: IRS Form 990

Christian Community Service Center

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Christian Community Service Center

Board of directors
as of 01/22/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Deacon Larry Vaclavik

St. Theresa Catholic Church

Term: 2024 - 2024

Judy Agee

St. Michael Catholic Church

Don Miller

The Church of St. John the Divine

Nathan Wiker

Christ the King Lutheran Church

Michelle Shonbeck

St. Luke's United Methodist Church

Jeanie Arnold

River Oaks Baptist Church

Lana Peralta-Boutwell

Bellaire United Methodist Church

Stacy Williams

Faith Lutheran Church

Nina Lambright

St. Philip Presbyterian Church

Don Sinclair

St. Luke's United Methodist Church

Manju Monga

St. Theresa Catholic Church

Clint Reiff

Rice Temple Baptist Church

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Not applicable
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 5/25/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Contractors

Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser