PLATINUM2023

PINE CASTLE INC

Empowering Individuals with Intellectual & Development al Differences

aka Pine Castle   |   Jacksonville, FL   |  www.pinecastle.org
GuideStar Charity Check

PINE CASTLE INC

EIN: 59-0704733


Mission

Pine Castle's mission is to empower adults with intellectual and developmental differences through opportunities to learn, work and connect.

Ruling year info

1954

Chief Executive Officer

Ms. Lori Ann Whittington

Main address

4911 Spring Park Rd

Jacksonville, FL 32207 USA

Show more contact info

EIN

59-0704733

Subject area info

Mental health counseling

Sheltered workshops

Vocational rehabilitation

Special population support

Developmental disability services

Population served info

People with disabilities

People with physical disabilities

People with psychosocial disabilities

People with intellectual disabilities

NTEE code info

Specialized Education Institutions/Schools for Visually or Hearing Impaired, Learning Disabled (B28)

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

Counseling Support Groups (F60)

What we aim to solve

SOURCE: Self-reported by organization

Northeast Florida has a waiting list of more than 1,700 adults with intellectual and developmental differences who are in need of services. These are individuals who do not fit the typical model of moving immediately from school to either higher education or the work force. Pine Castle works to provide training and support to these adults to help make these transitions and achieve their highest potential. There is a strong need for training programs that build daily living stills that promote personal independence, work skills that promote financial independence, and activities and community engagement that build social competency and emotional independence. Additionally, there is an overarching misperception in the community about individuals with intellectual and developmental differences. Pine Castle is working to help change the way this population is seen and integrated into the community, helping businesses and community members recognize the value of each individual.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

The Academy - Life Skills Pathway

Individuals with cognitive and/or physical disabilities receive full personal care and individualized training on the Pine Castle campus to develop or improve self-care, social and communication skills. All Pine Castle program participants may opt to take part in campus offerings: life enrichment activities (Chorus, History Club, Campus News Broadcast Team, the "Flashbacks" band, Seniors club among others), and recreational or athletic opportunities, including local and statewide Special Olympics participation.

Population(s) Served
People with disabilities

The goals of our Group Homes program are to foster the growth of participants’ self-reliance and help them prepare for safe, independent living. To facilitate this, Pine Castle owns and operates five community group homes (two women’s, one men’s, two co-ed) that serve up to 38 residents.

Through the assistance and guidance of 24-hour staff support, residents learn self-care and homemaking skills such as cooking, laundry, housekeeping, grooming, and decision-making. Each group home environment provides opportunities to develop and maintain social relationships within the community. To ensure a high level of well-being during their residency, a registered nurse provides year-round professional health care coordination, health monitoring, and preventive care for each resident.

Population(s) Served
People with disabilities
Adults

Pine Castle’s Pathway to Community Employment Program helps dozens of participants receive on-campus training to be "job ready" for possible positions in landscaping, maintenance, janitorial, or the culinary arts,

Employment services include:
- Training in specified fields
- Application/interview support
- Workplace accessibility and adaptation
- Regular follow-up

Population(s) Served
People with disabilities
Adults

Where we work

Awards

Sapphire Award 2019

Florida Blue

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Health

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

As we continue to climb out of the pandemic, in 2022 Pine Castle served approximately 200 participants.

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health

Related Program

The Academy - Life Skills Pathway

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average hourly wage of clients who became employed after job skills training

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health

Related Program

The Academy - Employment Pathway

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The Community Employment team matched 27 participants to community jobs, who worked an average of 15 hours per week and made an average of $9.68/hr.

Number of clients in residential care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health

Related Program

Residential Group Homes

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The goal of our five group homes is to foster self-reliance in each of our 36 residents living in five group homes and help them prepare for independent living.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

2022 volunteers = 1,130 unique (non-duplicated) individuals

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

2022's volunteers delivered 2,600 hours of service for the benefit of Pine Castle.

Total number of guided tours given

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Pine Castle Experience Tours provide an overview of our programs and services through an interactive campus tour. Open to all members of the community.

Number of students who receive scholarship funds and/or tuition assistance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health

Related Program

The Academy - Life Skills Pathway

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

We served 330 total participants, 14 of whom received full scholarships through the Seth Tenenbaum Fund.

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The Mental Health team expanded services to our participants. New counseling program - 9 participants,121 sessions Psychosocial Rehab - 3 groups, 43 participants Peer Mentorship - 263 sessions

Total number of counseling sessions performed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Tracked no-harm agreements to reduce involuntary hospitalizations Lower rates of physical and verbal aggression Increase participant safety Provide tools to maintain stable housing/employment

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Pine Castle’s vision is for a community where persons with intellectual and developmental differences achieve their potential for independence.

Pine Castle has been a leader in serving adults with intellectual and developmental differences (IDD) and their families across Northeast Florida since 1952. As one of the first organizations in Florida to serve individuals with special needs, Pine Castle helped pioneer the philosophy that individuals have the right to live full and productive lives. Today, Pine Castle continues to innovate through programs and activities for adults with IDD, serving more than 300 individuals through programs, including adult day training, on-campus and community employment, residential living, campus activities, and community engagement. Each individual helps create their personal service implementation plan, which addresses specific goals to help them reach their maximum capability and highest level of independence in an environment that is positive, supportive, and sensitive to the needs and choices of each individual.

While we provide socialization, caregiver respite, and life enrichment, Pine Castle aims to prepare adults with IDD to be active and engaged members of the community. With a focus on community inclusion and employment integration, Pine Castle is working to prepare adults with IDD to reach their highest level of independence. As more people in our programs are prepared to work in the community, Pine Castle will begin to address the waiting list of more than 1,700 individuals in our area who are waiting for services. The goal of the Pine Castle Academy is to help individuals move through as many of our programs as possible in a four-year period. Through this hands-on training, participants will have a path to success.

At intake, each individual is assessed using industry-standard tools to determine at what point they should enter the program. Similar to the college-experience, each participant chooses what they wish to study and a schedule is created to accommodate their needs from the perspectives of life skills, work skills, and activities of interest. Each person must address the basics (daily living skills, home skills, community participation skills, and mental health) as well as their area of focus, or major. Once a participant has mastered a skill, their progress will be tracked and they will move on to another skill. In addition to the main curriculum, there are extra-curricular activities in the arts, physical fitness, civic organizations, and clubs.

Each participant chooses to focus on either community employment or life enrichment. If community employment is chosen, they study in our workshops to master vocational skills (following instructions, quality control, working with a supervisor and coworkers, attendance). Additionally, on-campus work crews are in development to provide more extensive training opportunities in landscaping, maintenance, culinary, janitorial, and more. These opportunities will give participants direct experience in jobs they can transfer to work in the community. Once a participant has mastered the work training curriculum, they will move to the Community Employment Program where job coaches will work with them on skills like resume writing, interviewing, job placement, and on-the-job training.

Those who choose the life enrichment path will focus on their basics and area of study, but will have a greater focus on community inclusion, including volunteering, trips to cultural organization, and job-exploration field trips where they learn what work in the community looks like. This pathway also includes participants in the Seniors program who are post-employment or retired, and individuals with more intensive needs. During the annual planning process, participants have the opportunity to change their pathway, based on preference, ability, or need.

This model helps participants advance through skill mastery more easily and helps educate the community about the strengths of the IDD population, leading to greater inclusion in the broader community and ultimately breaking down the stubborn civil rights barriers our participants face.

This allows Pine Castle to create logic models and apply for private grants and donor funding to bridge the gap between government reimbursements and the cost for care in a tight labor market, with increasing staffing costs.

By tracking each participant's skill mastery, we can track progress toward independent living. In addition to these metrics, Pine Castle also tracks how many individuals "graduate" each program and are placed in Community Integrated Employment, as well as how many new individuals are able to be enrolled in Pine Castle's programs from the waiting list as a result.

GOVERNANCE
Pine Castle is governed by an all-volunteer Board of Directors, of up to 21 members, who may serve a maximum of two consecutive terms of three years each. Members are recommended by the Governance committee and approved by the board. Each board member signs a Code of Ethics and Conflict of Interest document annually, and the organization has a Whistleblower Policy.

The board meets bi-monthly and has an annual board meeting to review the agency’s annual report and install new officers. The board has four standing committees: Executive, Finance, Development, and Governance. Committees meet on a regular basis to conduct business for the agency. The Board participates in an annual retreat to review and update the agency’s strategic plan. The board reviews the agency’s monthly financial reports and approves the agency’s annual operating budget, annual audit, and 990. The board conducts an annual review of the Chief Executive Officer’s performance. An Ad hoc committee of the board recently drafted and approved a CEO Succession Plan that covers short-term and emergency coverage scenarios.


STAFFING

Pine Castle is fortunate to have a diverse, experienced, stable, and capable leadership staff with long-term service as the agency and commitment to the Community Employment Program. Specifically, the Community Employment Program Director has served in his role at Pine Castle for 20 years. Staff members have practical experience in providing services to people with intellectual and developmental disabilities, as well as hands-on knowledge in behavior management, coaching and training, and employment best practices. Grants awarded to Pine Castle’s employment department are administered by:

• Lori Ann Whittington, BBA – Chief Executive Officer
• Randall Duncan, MPA – Chief Operations Officer
• Michael Seeraj, MBA – Chief Financial Officer
• Anthony Sutton, CFRE – Chief Development Officer
• Tommy Holston – Community Employment Program Director

CAPACITY
Pine Castle is certified by the state’s Agency for Persons with Disabilities (APD) to provide services in the state of Florida to persons with disabilities. Pine Castle’s is also a registered provider for the state of Florida’s Vocational Rehabilitation (VR) program and receives referrals of individuals seeking employment assistance. VR and providers like Pine Castle work as partners to provide quality vocational rehabilitation services to persons with disabilities in Florida that lead to the participant finding and maintaining employment.

Pine Castle has provided services to persons with intellectual and developmental disabilities for 66 years. Staff has practical experience providing services for person with intellectual and developmental disabilities, which includes hands-on experience in skill acquisition training, behavior management, case management, health care services, goal setting, and evaluation reporting for each of our participants.

What have you accomplished so far and what's next? (3000)
A ten-acre farm on the south side of Jacksonville was purchased by Pine Castle’s founding families, with contributions from the Jacksonville Rotary Club. On this site, Pine Castle was established as one of the first schools in Florida for children with developmental disabilities. A row of Australian Pines fronted the property and provided the inspiration for Pine Castle’s name.

In 1958, the public school system initiated a program for exceptional students and chose the Pine Castle facilities to house the program. In 1966, the school program moved to their own facilities and Pine Castle made the transition to a work activities center for adults and a preschool program. Ninety-nine children left to go to public schools and 55 remained.

Between the 1960’s and the present, Pine Castle has grown from serving 50 to nearly 400 persons annually, and the program focus evolved from activities and recreation to real work experience, vocational and life skills training, and community job placement and training support.

Beginning in the late 1970’s, Pine Castle initiated residential services by opening three (3) group homes. In years 2000 and 2001, two additional homes were opened. In 2000 a seniors program began to serve the needs of participants who no longer desire a focus on work, due to advances age or health concerns, but require continued day services to prevent isolation at home or the need for family caregivers to give up gainful employment. In 2002, a partnership between the City of Jacksonville and a broad group of community supporters funded the construction on campus of an athletic track and field complex for daily program recreation. In 2008, the Borowy Family Life Enrichment Center was constructed to expand service capacity to meet the intensive needs of a growing population of seniors and those with profound disabilities that focuses on self-care and daily living skills rather than vocational/work skills. In 2015, Pine Castle began a mental health counseling and psycho-social rehabilitation program to benefit individuals with a secondary mental health diagnosis.

Pine Castle programs have been based on the belief that individuals with developmental disabilities can be trained, educated, and enjoy meaningful inclusion in the community through work and living. The objectives of Pine Castle’s programs are based on developing individuals to the maximum of their capabilities – providing services so they can enjoy full and productive lives.

Moving forward, Pine Castle plans to build a new Employment Center building and refurbish all campus classroom spaces to support the Pine Castle Academy concept, which focuses on building skills to move individuals into community employment and bring in new participants each year.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2023 info

SOURCE: IRS Form 990

3.36

Average of 1.72 over 10 years

Months of cash in 2023 info

SOURCE: IRS Form 990

0.6

Average of 1.4 over 10 years

Fringe rate in 2023 info

SOURCE: IRS Form 990

20%

Average of 24% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

PINE CASTLE INC

Revenue & expenses

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

PINE CASTLE INC

Balance sheet

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

PINE CASTLE INC

Financial trends analysis Glossary & formula definitions

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

This snapshot of PINE CASTLE INC’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2019 2020 2021 2022 2023
Unrestricted surplus (deficit) before depreciation $171,341 $578,275 $984,296 $204,373 $1,087,886
As % of expenses 3.4% 11.6% 22.1% 3.7% 16.4%
Unrestricted surplus (deficit) after depreciation -$50,337 $342,954 $746,977 -$39,116 $850,424
As % of expenses -1.0% 6.6% 15.9% -0.7% 12.4%
Revenue composition info
Total revenue (unrestricted & restricted) $5,380,225 $5,264,112 $5,505,827 $6,663,252 $6,757,611
Total revenue, % change over prior year 15.6% -2.2% 4.6% 21.0% 1.4%
Program services revenue 8.9% 8.3% 8.8% 7.0% 8.1%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.7% 0.5% 0.3% 0.6% 0.5%
Government grants 71.2% 74.8% 62.5% 57.4% 66.6%
All other grants and contributions 19.8% 16.9% 30.0% 26.2% 16.4%
Other revenue -0.6% -0.4% -1.6% 8.8% 8.5%
Expense composition info
Total expenses before depreciation $5,074,089 $4,989,071 $4,446,157 $5,580,345 $6,636,858
Total expenses, % change over prior year 15.7% -1.7% -10.9% 25.5% 18.9%
Personnel 90.4% 91.7% 87.8% 76.0% 78.9%
Professional fees 0.0% 0.0% 0.0% 0.0% 3.1%
Occupancy 4.6% 1.6% 0.9% 1.1% 3.3%
Interest 0.8% 0.7% 1.0% 0.6% 0.4%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 4.1% 5.9% 10.2% 22.3% 14.3%
Full cost components (estimated) info 2019 2020 2021 2022 2023
Total expenses (after depreciation) $5,295,767 $5,224,392 $4,683,476 $5,823,834 $6,874,320
One month of savings $422,841 $415,756 $370,513 $465,029 $553,072
Debt principal payment $120,930 $82,819 $106,335 $131,368 $698,098
Fixed asset additions $0 $261,979 $0 $386,123 $338,527
Total full costs (estimated) $5,839,538 $5,984,946 $5,160,324 $6,806,354 $8,464,017

Capital structure indicators

Liquidity info 2019 2020 2021 2022 2023
Months of cash 1.1 1.6 2.7 3.0 0.6
Months of cash and investments 5.6 6.4 8.2 6.7 3.9
Months of estimated liquid unrestricted net assets 4.2 4.9 7.4 5.2 4.5
Balance sheet composition info 2019 2020 2021 2022 2023
Cash $466,922 $672,049 $994,590 $1,387,430 $321,317
Investments $1,907,545 $2,001,554 $2,055,184 $1,738,829 $1,818,508
Receivables $834,082 $689,464 $1,268,590 $1,410,794 $1,929,392
Gross land, buildings, equipment (LBE) $8,294,566 $8,556,547 $8,377,888 $8,764,010 $9,101,090
Accumulated depreciation (as a % of LBE) 47.3% 48.6% 48.3% 48.9% 49.7%
Liabilities (as a % of assets) 23.1% 21.0% 16.9% 16.1% 11.4%
Unrestricted net assets $4,951,936 $5,294,890 $6,041,867 $6,002,751 $6,853,175
Temporarily restricted net assets $1,131,347 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $1,131,347 $958,345 $1,422,595 $1,880,092 $1,109,236
Total net assets $6,083,283 $6,253,235 $7,464,462 $7,882,843 $7,962,411

Key data checks

Key data checks info 2019 2020 2021 2022 2023
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Chief Executive Officer

Ms. Lori Ann Whittington

With more than 25 years of nonprofit management experience, Lori Ann has worked for local nonprofits, regional offices and national agencies in a variety of cities, including Dallas, Texas, Atlanta, Georgia and Jacksonville, Florida. Lori Ann is a graduate of Baylor University with a double major in Marketing and Management. She is married to Ron Whittington, a Public Relations Consultant and author, and they have two daughters. From social service and public transportation agencies to health care and the arts, her clients and employers have included: The American Cancer Society, The Dallas Opera, The Arts Festival of Atlanta, United Way, Dallas Area Rapid Transit (DART), Cinemark Theaters and the Cummer Museum of Art and Gardens, among dozens of others. She has broad experience and a passion for solutions. Her approach is always about the win-win solution, meeting goals and objectives, and building sustainable models for our society’s most necessary institutions.

Number of employees

Source: IRS Form 990

PINE CASTLE INC

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
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Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

PINE CASTLE INC

Highest paid employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

PINE CASTLE INC

Board of directors
as of 07/27/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board co-chair

Ms. Sarah Houpert

Duval County Public Schools

Term: 2021 - 2023


Board co-chair

Ms. Amy Ruth

Florida Blue

Term: 2021 - 2023

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Christie Morgan

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Amy Ruth

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Jessica Ligator

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Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/10/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 04/02/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.