Local Solutions for a Regional Crisis.

aka SHELTER, Inc.   |   Concord, CA   |
GuideStar Charity Check


EIN: 68-0117241


The mission of SHELTER, Inc. is to prevent and end homelessness for low-income, homeless, and disadvantaged families and individuals by providing housing, services, support, and resources that lead to self-sufficiency.

Ruling year info


Chief Executive Officer

Mr. John Eckstrom

Main address

P.O. Box 5368

Concord, CA 94524 USA

Show more contact info



Subject area info

Shelter and residential care

Housing for the homeless

Rent and mortgage assistance

Homeless shelters

Homeless services

Population served info


Economically disadvantaged people

Homeless people

Low-income people


NTEE code info

Temporary Shelter For the Homeless (L41)

Housing Search Assistance (L30)

Housing Expense Reduction Support, Rent Assistance (L82)

What we aim to solve

SOURCE: Self-reported by organization

Many California residents face a number of challenges in maintaining housing due to the lack of affordable housing, the high cost of living in the area and low vacancy rates. The scarcity of affordable housing (paying no more than 30% of income towards rent) is evident, where the majority of residents must pay a larger portion of income on housing costs alone. For people who lose their housing, navigating the services available and actively addressing the root barriers to long-term stable housing can be overwhelming. We help people create a plan and take the steps to achieve their goals that result in housing.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Preventing Homelessness

Our Homeless Prevention Program helps prevent homelessness for families and individuals on the verge of losing their housing.

Population(s) Served
Economically disadvantaged people

Ending the Cycle of Homelessness: SHELTER, Inc. takes homeless families and individuals off the streets, places them in safe, temporary homes and provides services to help them regain self-sufficiency. Services that are critical to success include one-on-one case management, employment services, financial education, tutoring and counseling.

Population(s) Served
Homeless people

Affordable housing means having a safe place to live at a price you can afford. SHELTER, Inc. manages over 200 affordable housing units throughout Contra Costa County, renting to low-income, vulnerable residents, many of whom have otherwise been unable to find housing.

Population(s) Served
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percent of families and individuals without a home successfully moved back into a home.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Seniors, Children, Homeless people, Low-income people

Related Program

Ending the Cycle of Homelessness

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Context Notes

The Agency reports on a Fiscal Year, ending June 30.

Number of households that retain permanent housing for at least 6 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Extremely poor people, Low-income people, Working poor, Family relationships

Related Program

Preventing Homelessness

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Context Notes

We report percentages of those who have retained housing for at least 12 months. The Agency tracks on a FY ending June 30

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goals include:
- Serving 5,000 people annually with wrap-around services
- Increase contract and philanthropic revenue to serve 5,000
- Grow organically and through mergers & acquisitions

1) Expand and formalize our Employment Services programs to offer workforce development to the community
2) Develop mental and behavioral health expertise for internal service delivery through a robust internship program.
3) Expand and the demographics we serve with programs that serve domestic violence survivors and transitional age youth, as well as into new geographies.

SHELTER, Inc. has over 34 years of experience successfully serving at-risk and homeless families and individuals. SHELTER, Inc. has continued to evolve to meet the complex, changing needs of homeless and at-risk residents. Today, SHELTER, Inc. offers a comprehensive, integrated system of services which includes homeless prevention, emergency shelter, rapid rehousing and permanent affordable housing, with specialized services for families, veterans, the re-entry population, seniors and those who are chronically homeless.

Last year, SHELTER, Inc. reached more than 20,000 clients in three counties, serving more than 3,500 with wrap-around services to maintain or gain housing. In 2019 we added a programmatic shelter in Solano County, and in 2020 began serving the River District of Sacramento with a shelter for chronically homeless adults. As a result of the pandemic, the Agency operated two Project Roomkey shelters for the most vulnerable to COVID-19 in non-congregate living during shelter-in-place orders. Additionally, SHELTER, Inc. rapidly implemented emergency rental assistance at the onset of the pandemic, awarding nearly $500,000 in philanthropic dollars to vulnerable households over the course of 6 short weeks, months before the government was able to allocate rental assistance.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection


Fiscal year: Jul 01 - Jun 30

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 0.83 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 1.3 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 25% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990


Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data


Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data


Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of SHELTER, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$73,516 $399,609 $606,757 $1,122,050 $4,757,801
As % of expenses -0.7% 3.6% 4.5% 5.8% 25.6%
Unrestricted surplus (deficit) after depreciation -$211,310 $244,045 $483,630 $1,012,923 $4,621,438
As % of expenses -2.0% 2.2% 3.5% 5.2% 24.7%
Revenue composition info
Total revenue (unrestricted & restricted) $10,433,985 $11,227,076 $14,368,719 $21,530,611 $23,710,873
Total revenue, % change over prior year -6.5% 7.6% 28.0% 49.8% 10.1%
Program services revenue 8.1% 6.7% 13.5% 13.4% 13.9%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 70.5% 68.0% 63.8% 72.8% 45.4%
All other grants and contributions 21.3% 24.9% 22.4% 13.5% 40.7%
Other revenue 0.1% 0.4% 0.3% 0.2% 0.0%
Expense composition info
Total expenses before depreciation $10,428,913 $11,027,230 $13,622,619 $19,293,910 $18,602,085
Total expenses, % change over prior year -1.5% 5.7% 23.5% 41.6% -3.6%
Personnel 41.9% 42.9% 45.0% 39.5% 40.7%
Professional fees 3.4% 2.3% 1.2% 1.1% 2.6%
Occupancy 42.8% 0.3% 0.1% 0.7% 0.1%
Interest 1.1% 0.9% 0.8% 0.5% 0.6%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.3%
All other expenses 10.8% 53.5% 52.9% 58.1% 55.6%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $10,566,707 $11,182,794 $13,745,746 $19,403,037 $18,738,448
One month of savings $869,076 $918,936 $1,135,218 $1,607,826 $1,550,174
Debt principal payment $77,957 $73,098 $46,964 $0 $0
Fixed asset additions $0 $0 $0 $0 $0
Total full costs (estimated) $11,513,740 $12,174,828 $14,927,928 $21,010,863 $20,288,622

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.7 0.5 1.6 0.6 2.3
Months of cash and investments 0.8 0.5 1.6 0.6 5.7
Months of estimated liquid unrestricted net assets 1.6 1.7 2.0 2.0 5.7
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $619,895 $424,684 $1,784,148 $902,898 $3,608,866
Investments $57,747 $60,382 $60,137 $61,629 $5,252,354
Receivables $1,625,332 $1,715,841 $2,273,802 $5,836,149 $5,847,048
Gross land, buildings, equipment (LBE) $5,226,417 $5,334,259 $5,160,270 $5,051,791 $5,076,301
Accumulated depreciation (as a % of LBE) 23.3% 24.9% 26.3% 25.8% 28.0%
Liabilities (as a % of assets) 48.5% 48.6% 50.0% 56.3% 43.3%
Unrestricted net assets $3,029,162 $3,273,207 $3,756,837 $4,769,760 $9,391,198
Temporarily restricted net assets $526,215 $326,211 N/A N/A N/A
Permanently restricted net assets $45,629 $45,629 N/A N/A N/A
Total restricted net assets $571,844 $371,840 $430,364 $1,546,493 $1,395,608
Total net assets $3,601,006 $3,645,047 $4,187,201 $6,316,253 $10,786,806

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Chief Executive Officer

Mr. John Eckstrom

John Eckstrom, Chief Executive Officer, has over 25 years of executive and financial leadership experience. John is a former CEO of Haight Ashbury Free Clinics, Inc., a San Francisco-based nonprofit whose mission is to provide primary care, substance abuse treatment and mental health counseling to homeless and low-income individuals in San Francisco. During his time there, John steered the organization to a new level of success, developing and expanding two out-patient service centers and creating a new strategic vision for integrated health services. John, a Contra Costa County native, graduated from San Francisco State University with a degree in Psychology.

Number of employees

Source: IRS Form 990


Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization


Highest paid employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization


Board of directors
as of 10/04/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Joe Cannizzo


Term: 2024 - 2023

Joe Cannizzo

Regional Vice President UnitedHealthcare

Mary Staunton, MD

Associate Physician in Chief, Diablo Service Area, Kaiser Permanente

Derek Taylor

Vice President of Client Services at Sage Intacct Former Vice President of Responsys, Digital Fuel and Extensity

Frenchelle Franklin

Supervisor Informatics Education Diversity, Inclusion & Belonging Program Manager Stanford Health Care

Alan Ikeya

Principal, Marsh & McLennan Agency’s Employee Health and Benefits Division Co-founded Presidio Benefits Group

Kenny Walls, MBA

Manager, Optum

Chi Perlroth

Board Director and Former Chair of Emergency Medicine, John Muir Health

Peter Eberle

CIO, Castle Funds

Mark Mahaney

Managing Director Internet Research, Evercore ISI Evercore

Brad Hershey

Lead Commerical Relationship Manager, Wells Fargo East Bay Middle Market

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/4/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity


Sexual orientation

No data


No data

Equity strategies

Last updated: 04/07/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser