Florence Crittenton Services, Inc.

Creating Better Tomorrows

aka Crittenton of North Carolina   |   Charlotte, NC   |
GuideStar Charity Check

Florence Crittenton Services, Inc.

EIN: 56-0577626


We promote healing, hope, and empowerment through education and comprehensive physical and mental health services. Our focus is on maternal health and support for girls in foster care.

Ruling year info



Jada Charley

Main address

PO Box 36392

Charlotte, NC 28236 USA

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Formerly known as

Florence Crittenton Home



Subject area info

Vocational education

Health care access

Prenatal care

Youth pregnancy prevention

Substance abuse treatment

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Population served info

Women and girls

Adolescent parents

Single parents

Foster and adoptive children

Ethnic and racial groups

Show more populations served

NTEE code info

Family Services (Adolescent Parents) (P45)

Foster Care (P32)

Children's and Youth Services (P30)

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Maternity Program

Our Maternity Program is a residential program helping pregnant girls and women who are living in crisis, and in need of a healthy and safe environment. We support women of any age through their pregnancy and up to delivery of their baby, ensuring they receive vital prenatal care and education.

Our goal is to ensure healthy mothers and the delivery of healthy babies, and to equip our mothers and their families to live independently.

Clients attend parenting and child-birth classes, have access to vocational and educational services, and receive nutritional, medical and healthcare support while having a safe place to live.

Population(s) Served

Florence Crittenton Services Sarah's House Residential Parenting Program was created to empower high-risk young mothers with child development, parenting, educational/vocational and life skills.
The purpose of the program is to keep foster care teen mothers and their children together in a safe, nurturing and supportive environment where the mother can acquire the knowledge and skills she needs to become an effective parent, as well as the skills necessary to promote her own self-esteem and self-sufficiency.

Population(s) Served

The Prenatal Parenting Education Program is a home visitation program offering aftercare services for former FCS maternity program clients living in Mecklenburg, Gaston, Cabarrus and Union Counties.

Population(s) Served

Where we work

Affiliations & memberships

Child Welfare League - Accredited Member 2009

Council of Accreditation of Child and Family Services, Inc. 2009

Carolina Maternity Home Association 2011

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of parents engaged in fewer acts of abuse and neglect of their children

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Context Notes

96% of our past clients had no substantiated cases of child abuse or neglect after leaving our programs.

Number of foster youth who completed high school or equivalency

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Number of graduates enrolled in higher learning, university, or technical/vocational training

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success


Number of sexually active females receiving reproductive health services

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time


Florence Crittenton Services, Inc.
Fiscal year: Jul 01 - Jun 30
Financial documents
2022 Florence Crittenton Services
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 4.73 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 4.9 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 17% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Florence Crittenton Services, Inc.

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Florence Crittenton Services, Inc.

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Florence Crittenton Services, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of Florence Crittenton Services, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $112,981 $241,798 $130,472 -$95,927 $2,051,469
As % of expenses 6.3% 14.8% 7.4% -5.4% 101.4%
Unrestricted surplus (deficit) after depreciation -$30,433 $88,256 -$16,495 -$123,090 $2,024,686
As % of expenses -1.6% 4.9% -0.9% -6.8% 98.8%
Revenue composition info
Total revenue (unrestricted & restricted) $3,003,770 $1,742,326 $1,668,351 $2,385,421 $5,668,770
Total revenue, % change over prior year 26.9% -42.0% -4.2% 43.0% 137.6%
Program services revenue 0.1% 0.1% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 1.4% 2.6% 3.0% 2.5% 1.2%
Government grants 32.5% 0.0% 0.0% 32.6% 18.9%
All other grants and contributions 66.0% 97.3% 97.2% 81.0% 75.0%
Other revenue 0.0% 0.0% -0.2% -16.1% 4.9%
Expense composition info
Total expenses before depreciation $1,781,797 $1,637,953 $1,773,145 $1,775,197 $2,023,268
Total expenses, % change over prior year -7.6% -8.1% 8.3% 0.1% 14.0%
Personnel 76.2% 74.2% 74.0% 71.6% 69.6%
Professional fees 2.5% 2.4% 5.0% 2.9% 3.5%
Occupancy 0.0% 0.0% 0.0% 2.8% 3.7%
Interest 0.3% 0.2% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 21.0% 23.2% 20.9% 22.6% 23.1%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $1,925,211 $1,791,495 $1,920,112 $1,802,360 $2,050,051
One month of savings $148,483 $136,496 $147,762 $147,933 $168,606
Debt principal payment $104,925 $107,391 $45,657 $0 $0
Fixed asset additions $156,196 $0 $0 $0 $2,100,000
Total full costs (estimated) $2,334,815 $2,035,382 $2,113,531 $1,950,293 $4,318,657

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 5.9 3.4 3.5 4.0 21.7
Months of cash and investments 10.7 13.3 16.6 23.8 37.0
Months of estimated liquid unrestricted net assets 4.6 5.9 6.1 11.0 9.3
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $871,650 $462,827 $519,248 $598,138 $3,660,123
Investments $719,971 $1,345,794 $1,936,027 $2,929,233 $2,574,037
Receivables $890,478 $632,959 $104,526 $891,483 $1,171,472
Gross land, buildings, equipment (LBE) $4,006,732 $4,009,923 $3,997,605 $187,875 $2,287,875
Accumulated depreciation (as a % of LBE) 70.3% 74.1% 77.8% 78.7% 7.6%
Liabilities (as a % of assets) 7.2% 3.4% 9.2% 7.2% 23.3%
Unrestricted net assets $1,715,620 $1,803,876 $1,787,381 $1,664,291 $3,688,977
Temporarily restricted net assets $1,623,065 $1,737,469 N/A N/A N/A
Permanently restricted net assets $240,385 $0 N/A N/A N/A
Total restricted net assets $1,863,450 $1,737,469 $1,502,203 $2,674,263 $3,764,851
Total net assets $3,579,070 $3,541,345 $3,289,584 $4,338,554 $7,453,828

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization


Jada Charley

Jada brings a wealth of experience and expertise to Crittenton, having worked as an attorney and advocate in education, business, victim’s rights, and nonprofit organizations. As a graduate of Emory University and Georgetown Law Center, Jada has used her skills as an attorney to litigate on behalf of indigent clients and serve victims of domestic and sexual violence while overseeing South Carolina-based nonprofits Project R.E.S.T. and Safe Passage, Inc. Her most recent experience as in-house counsel at the Insurance Institute for Business and Home Safety brings indispensable public policy expertise to Crittenton.

Number of employees

Source: IRS Form 990

Florence Crittenton Services, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Florence Crittenton Services, Inc.

Board of directors
as of 10/13/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

William (Bill) Ryans

Charlene Slaughter

No Affiliation; Community Advocate

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 10/13/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity


Sexual orientation

No data


No data

Equity strategies

Last updated: 10/13/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.