Volunteers of America, Northern New England Subordinate

Brunswick, ME   |
GuideStar Charity Check

Volunteers of America, Northern New England

EIN: 58-1818450  Subordinate info


VOA is the charity that always steps forward to help the most vulnerable and take on the most difficult tasks to help people who are underserved.

Ruling year info


Principal Officer

Rich A. Hooks Wayman

Main address

14 Maine St Suite 301

Brunswick, ME 04011 USA

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Subject area info

Mental health care

Public safety

Human services

Senior services

Population served info

Children and youth


Low-income people

People with disabilities


NTEE code info

Senior Centers/Services (P81)

Mental Health Treatment (F30)

Alliance/Advocacy Organizations (I01)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is a church.

Tax forms

Show Forms 990



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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Affordable Housing

VOA operates 11 affordable housing properties in nothern New England, with over 470 high-quality apartments.

Population(s) Served

Camp POSTCARD (Police Officers Striving To Create And Reinforce Dreams) is a summer camp, voluntarily staffed by members of law enforcement from across Maine, for underserved kids who have been nominated to attend camp, at no cost to the family. This program provides children who would not thrive in a traditional camp setting the opportunity to establish a network of healthy relationships with law enforcement.

Population(s) Served
Children and youth

VOA is meeting the need for affordable housing and wraparound services for homeless veterans, through our veteran services program. We have been serving veterans for over 20 years with services to re-establish their lives in the community and overcome physical and mental traumas.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of underserved Maine youth provided with a summer camp experience.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    VOA serves many populations in northern New England; older adults, veterans, intellectually and developmentally disabled, previously incarcerated, those recovering from substance use disorder, and underserved youth. Within the programs for each demographic, we frequently provide satisfaction surveys, asking for guidance on better ways to serve each specific community.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?


Volunteers of America, Northern New England
Fiscal year: Jul 01 - Jun 30
Financial documents
2021 VOANNE 2021 Audit 2016 A-133 Single Audit
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2020 info

SOURCE: IRS Form 990


Average of 1.66 over 4 years

Months of cash in 2020 info

SOURCE: IRS Form 990


Average of 1.6 over 4 years

Fringe rate in 2020 info

SOURCE: IRS Form 990


Average of 20% over 4 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

Source: IRS Form 990 info

Volunteers of America, Northern New England

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

Fiscal year ending: cloud_download Download Data

Volunteers of America, Northern New England

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Volunteers of America, Northern New England

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

This snapshot of Volunteers of America, Northern New England’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2017 2018 2019 2020
Unrestricted surplus (deficit) before depreciation $505,556 $824,340 $623,118 $427,293
As % of expenses 5.7% 8.7% 6.2% 4.2%
Unrestricted surplus (deficit) after depreciation $397,985 $709,665 $575,431 $389,934
As % of expenses 4.4% 7.4% 5.7% 3.9%
Revenue composition info
Total revenue (unrestricted & restricted) $9,412,273 $10,273,128 $10,727,805 $10,742,286
Total revenue, % change over prior year 0.0% 9.1% 4.4% 0.1%
Program services revenue 9.6% 8.0% 10.2% 9.5%
Membership dues 0.0% 0.0% 0.0% 0.0%
Investment income 0.1% 0.1% 0.1% 0.1%
Government grants 86.4% 84.1% 81.7% 86.0%
All other grants and contributions 3.9% 7.8% 7.9% 4.3%
Other revenue 0.0% 0.0% 0.1% 0.1%
Expense composition info
Total expenses before depreciation $8,937,658 $9,499,640 $10,087,885 $10,083,534
Total expenses, % change over prior year 0.0% 6.3% 6.2% 0.0%
Personnel 79.3% 80.5% 73.7% 78.2%
Professional fees 2.1% 2.4% 10.3% 6.3%
Occupancy 3.3% 2.9% 2.3% 2.6%
Interest 0.5% 0.6% 0.7% 0.7%
Pass-through 0.0% 0.0% 0.0% 0.0%
All other expenses 14.8% 13.7% 13.0% 12.1%
Full cost components (estimated) info 2017 2018 2019 2020
Total expenses (after depreciation) $9,045,229 $9,614,315 $10,135,572 $10,120,893
One month of savings $744,805 $791,637 $840,657 $840,295
Debt principal payment $0 $0 $0 $0
Fixed asset additions $0 $0 $48,871 $39,212
Total full costs (estimated) $9,790,034 $10,405,952 $11,025,100 $11,000,400

Capital structure indicators

Liquidity info 2017 2018 2019 2020
Months of cash 1.5 1.6 1.2 2.2
Months of cash and investments 8.3 8.1 7.5 8.6
Months of estimated liquid unrestricted net assets 8.1 8.5 8.7 9.1
Balance sheet composition info 2017 2018 2019 2020
Cash $1,080,605 $1,235,043 $1,009,867 $1,861,637
Investments $5,092,233 $5,178,043 $5,271,309 $5,381,595
Receivables $1,602,462 $2,117,375 $3,088,292 $3,097,859
Gross land, buildings, equipment (LBE) $1,229,377 $1,229,377 $876,079 $888,282
Accumulated depreciation (as a % of LBE) 59.0% 67.4% 54.1% 54.5%
Liabilities (as a % of assets) 24.9% 22.3% 22.9% 24.4%
Unrestricted net assets $5,996,431 $6,706,096 $7,281,527 $7,671,461
Temporarily restricted net assets $0 $0 $0 N/A
Permanently restricted net assets $286,273 $286,273 $286,273 N/A
Total restricted net assets $286,273 $286,273 $286,273 $528,319
Total net assets $6,282,704 $6,992,369 $7,567,800 $8,199,780

Key data checks

Key data checks info 2017 2018 2019 2020
Material data errors No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Principal Officer

Rich A. Hooks Wayman

Number of employees

Source: IRS Form 990

Volunteers of America, Northern New England

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Volunteers of America, Northern New England

Board of directors
as of 01/23/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Robert Johnson

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/18/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data


No data

Sexual orientation

No data


No data

Equity strategies

Last updated: 05/18/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending
There are no fundraisers recorded for this organization.