Lions Heart- Teen Volunteers and Leaders

Teen Volunteers and Leaders

aka Lion's Heart   |   Ladera Ranch, CA   |

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GuideStar Charity Check

Lions Heart- Teen Volunteers and Leaders

EIN: 26-2781977


Inspiring teen volunteering and leadership for a new generation dedicated to positive social impact.

Notes from the nonprofit

We are Lion’s Heart: teens dedicated to positive social impact. We are a national nonprofit that connects k-12th grade students with local service opportunities that help them build a strong community service portfolio. Teens can track hours, earn leadership awards, and export their service portfolio to use on scholarship, college, and career applications. We are nearly 10,000 members strong with new chapters forming every day across the United States! To form a chapter in your neighborhood, become a Member, request volunteers for your cause, or become a corporate partner, visit

Ruling year info


Executive Director

Cindy WIlliams

Main address

555 Corporate Drive Suite 265

Ladera Ranch, CA 92694 USA

Show more contact info



Subject area info



Youth organizing

Community service for youth

Population served info

Children and youth


Non-adult children

Economically disadvantaged people

NTEE code info

Youth Community Service Clubs (O51)

Voluntarism Promotion (T40)

Youth Development Programs (O50)

What we aim to solve

SOURCE: Self-reported by organization

We continue to hear time and again from parents that they want their teens to develop empathy by having meaningful extracurricular activities that expand their world view. In turn, teens want to have the ability to make a powerful impact on their communities while also achieving their personal goals. In today’s world where the average teen spends about a third of their day connected to a media device, Lion’s Heart strives to banish apathy and connect young people with unique experiences that carry purpose and spark innovation. We’ve created a custom digital platform that allows teens to track their service participation, earn awards/scholarships, and interact with peers and mentors. Furthermore, the Lion’s Heart Teen Leadership Quest will provide teens with enriching extra-curricular experiences that will enhance their studies and personal growth. Many teens have the desire to make a difference but need support in realizing their vision.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Lion's Heart Teen Leadership Quest

The Lion’s Heart Teen Volunteer Leadership Quest is a three-tiered digital curriculum for teens that focuses on building positive personal, group, and societal leadership skills. Funding for this area would support production of the digital courses, printing of supplemental learning materials, course facilitator trainings, and partnerships with educational advisors.

Population(s) Served
Economically disadvantaged people

We are Lion’s Heart: teens dedicated to positive social impact. Our volunteer program connects 6th-12th grade students with local service opportunities that help them build a strong community service portfolio. Through our digital platform, teens can track their service hours, earn leadership awards, and export a copy of their service portfolio to use on scholarship, college, and career applications. We are nearly 10,000 Members strong with new chapters forming every day across the United States!  Our teen members are the heart and soul of our organization and the ability for us to connect them with community service opportunities is paramount to our core operation

Population(s) Served
Non-adult children

Where we work


Affiliations & memberships

Points of Light Foundation, Service Enterprise Initiative 2016

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of youth who volunteer/participate in community service

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Related Program

Lion's Heart Teen Volunteers

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

These are our teen members - the total active member count at the end of each year. This does not count members who have left the program or have graduated high school.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1. Increase the number of teen members who join Lion's Heart by 30% each year. Our goals are to engage as many teens as possible to volunteer in their community to learn leadership skills, to develop empathy and compassion, and to realize volunteering is a life-long endeavor.

2. Maintain the 90% retention rate of current, non-graduating members.

3. Raise the average volunteer hours from 53 to 56 hours per year.

4. Lion's Heart welcomes underserved teens by providing scholarships to give additional support to underprivileged members, bridging the resources they may otherwise lack to engage in service learning.

1. To engage as many teens as possible to serve the community through Lion's Heart we utilize target marketing resources to inspire students and parent to join us.

2. We maintain and strive to improve a high retention rate among our current members because we provide our members with meaningful, appropriate volunteer opportunities, leadership training and tools, and college scholarship opportunities.

3. To raise the average hours from 53 to 56, we are increasing the number of the volunteer opportunities we provide. We have a part time volunteer who manages in-coming requests from existing non-profits and schools who need help from our teen members, and strive to connect with non-profits and schools in areas where new chapters are created. Our plan is to advance this position to a paid, full-time position so that we can obtain the greatest number of volunteer opportunities for members in all chapters.

4. Lion's Heart is an inclusive organization that supports all teens who aspire to volunteer and lead. We award need-based scholarships to students whose families cannot afford Lion's Heart's enrollment fees. Our outreach efforts have increased our underserved student population from 4% to 10% of our base, year-over-year. Scholarships are just the first step. Members need enhanced services to fully support their communities, and become better prepared for college and employment.

1. Lion's Heart employs a full time, paid Digital Marketing Manager who uses all social media platforms, but specifically advertises on Facebook and Teen Life. Digital flyers are sent to the middle and high schools, then email marketing campaigns reach out to those who are interested. Lion's Heart also employs a full-time, paid Membership Coordinator who communicates through phone, chat, webinars, and informational meetings.

2. We work with a development team that constantly upgrades our platform so that we may offer benefits to our members. New for 2016 is the sharable volunteer digital portfolio. Later this year, we plan to offer email preferences. Because we count on member referrals and enjoy a high retention rate, we are always thinking of better ways to make volunteering easy and meaningful!

3. We are addressing improvements in our technology to make the job of Volunteer Outreach Chairman more efficient so that specific volunteer opportunities reach the members who want to volunteer in specific sectors (military, homeless, etc.), and avoid sending opportunities they do not want. We are also improving our technology to provide push notifications so that our members know immediately when an opportunity comes to us. Lastly, our long-term goal is to create geofencing so that non-profit organizations and their volunteer opportunities can appear when our teen members are nearby because we know teens and their phones are never far apart.

4. Helping students build an affinity for, and connection with, causes in their community is a cornerstone of Lion's Heart's mission. We have 12 years of data demonstrating that when students are given opportunities to volunteer, they can select causes that are important to them, volunteer alongside peers, and maintain an 85% - 90% retention rate in the program. Members remain in Lion's Heart for 4.7 years, on average. While Lion's Heart requires 25 hours/year of service for a member to stay active in the program, the average is 53 hours/year. Our data shows underserved members are not as engaged as our general population based on volunteer time, retention, and eligible awards. Teen Members need adults (typically parents) to help coordinate and transport them to Lion's Heart provided volunteer opportunities. We're building the program to supplement the adult support available in underserved households.

1. We have continued to build on our strong organic referral network. We have not found an alternative channel independent of our referral network to scale the organization beyond our 30% trailing growth rate.

2. The most common reasons members leave our organization are unfilled required hours and missed meetings. We are already addressing the need for more volunteer opportunities, but now are looking at ways to have our members attend some meetings virtually or online.

3. Currently our members average 26 more hours than the required 25 hours - which is already impressive. What we haven't accomplished, but part of our strategic plan, includes an investment in technology, specifically notifications to mobile devices.

4. We are initiating more outreach in underserved areas, and anticipate that requests will increase as we expand and diversify. In addition to scholarships, we've allowed for flexible meeting times, easily accessible meeting locations, and group composition. These efforts are a good start but not enough for underprivileged members to be successful in Lion's Heart. We've observed that these students lack the logistical support to volunteer on a regular basis. Scholarship students are also less likely to remain in the programs, or qualify for national awards or scholarships. We are dedicating our internal resources, partner collaborations, and Script Flip to designing the program so that underprivileged students will have the same opportunities to volunteer, earn awards and recognition, qualify for scholarships, and become college and career ready.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback


Lions Heart- Teen Volunteers and Leaders
Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 8.92 over 9 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 0.7 over 9 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 12% over 9 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Lions Heart- Teen Volunteers and Leaders

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Lions Heart- Teen Volunteers and Leaders

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Lions Heart- Teen Volunteers and Leaders

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of Lions Heart- Teen Volunteers and Leaders’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$162,103 $3,591 $71,791 $1,140 $28,242
As % of expenses -18.4% 0.6% 13.8% 0.2% 5.3%
Unrestricted surplus (deficit) after depreciation -$172,878 -$3,599 $68,634 -$696 $27,691
As % of expenses -19.4% -0.6% 13.1% -0.1% 5.2%
Revenue composition info
Total revenue (unrestricted & restricted) $716,864 $623,687 $576,460 $606,959 $564,729
Total revenue, % change over prior year 9.5% -13.0% -7.6% 5.3% -7.0%
Program services revenue 2.3% 1.1% 0.0% 0.0% 0.0%
Membership dues 95.2% 97.2% 75.6% 76.9% 85.9%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 0.0% 0.0% 11.2% 20.9% 7.7%
All other grants and contributions 2.6% 1.5% 12.2% 1.6% 6.0%
Other revenue 0.0% 0.2% 0.9% 0.5% 0.4%
Expense composition info
Total expenses before depreciation $878,967 $620,096 $521,617 $605,819 $536,487
Total expenses, % change over prior year 32.5% -29.5% -15.9% 16.1% -11.4%
Personnel 66.8% 64.0% 74.5% 78.6% 74.7%
Professional fees 1.6% 1.2% 0.7% 0.3% 2.1%
Occupancy 8.9% 0.0% 2.2% 7.2% 0.5%
Interest 0.4% 0.8% 0.7% 0.4% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 22.2% 34.0% 22.0% 13.6% 22.6%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $889,742 $627,286 $524,774 $607,655 $537,038
One month of savings $73,247 $51,675 $43,468 $50,485 $44,707
Debt principal payment $0 $27,838 $69,662 $0 $0
Fixed asset additions $0 $0 $0 $0 $0
Total full costs (estimated) $962,989 $706,799 $637,904 $658,140 $581,745

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.2 0.1 0.7 0.3 0.4
Months of cash and investments 0.2 0.1 0.7 0.3 0.4
Months of estimated liquid unrestricted net assets -1.7 -2.3 -1.0 -0.8 -0.3
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $12,720 $6,368 $32,367 $14,250 $16,992
Investments $0 $0 $0 $0 $0
Receivables $740 $0 $0 $0 $0
Gross land, buildings, equipment (LBE) $45,929 $45,645 $30,139 $30,139 $4,589
Accumulated depreciation (as a % of LBE) 54.0% 67.3% 84.8% 90.9% 52.0%
Liabilities (as a % of assets) 278.0% 396.7% 172.8% 275.0% 142.6%
Unrestricted net assets $0 $0 $0 $0 $0
Temporarily restricted net assets $0 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $0 $0 $0 $0 $0
Total net assets -$102,760 -$106,359 -$37,725 -$38,421 -$10,730

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Cindy WIlliams

Cindy Williams is the Executive Director of Lion’s Heart Teen Volunteers and Leaders. She graduated from San Diego State University with a Bachelor’s Degree in Marketing/Fashion Merchandising. Over the last 20 years, she has put her talents to use volunteering in fundraising efforts for Saddleback Church, NEGU/The Jessie Rees Foundation, as well as her sons' schools and youth and high school sports programs. She loves being involved in helping others and seeing the difference she is making in the lives of all those she has touched. She enjoys volunteering and serving others, whether in the Children’s Ministry at Saddleback Church, or helping in Saddleback’s Mission’s Department. She went on a mission as part of Saddleback's first Peace Trip to Kenya, Africa. With vast knowledge of the nonprofit sector and expertise in fundraising and event planning, she brings her unmatched skills to the Lion’s Heart team.

Number of employees

Source: IRS Form 990

Lions Heart- Teen Volunteers and Leaders

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Lions Heart- Teen Volunteers and Leaders

Board of directors
as of 06/26/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Jim Bastian

Shulman, Bastian, Friedman & Bui LLP

Term: 2018 -

Jim Bastian

Shulman, Bastian, Friedman & Bui

Clay Corwin

Stonecreek Company

Terry Corwin

Community Volunteer

Glenn Llopis

Glenn Llopis Group

Neeraj Sharma

James Kieckhafer

Veronica Carpenter

Cal Optima

Claudia King


Prama Argawal


Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 6/26/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data


No data

Equity strategies

Last updated: 08/18/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.