PLATINUM2024

ACCESS SERVICES INC

Strengthening Communities

Ft Washington, PA   |  www.accessservices.org

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GuideStar Charity Check

ACCESS SERVICES INC

EIN: 23-2003056


Mission

To empower and serve people in need of specialized supports by providing innovative services that improve their ability to live fulfilling lives in the community.

Ruling year info

1976

President & CEO

Mrs. Susan Steege

Senior Vice President & COO

Mrs. Jessica Fenchel

Main address

500 Office Center Dr Ste 100

Ft Washington, PA 19034 USA

Show more contact info

EIN

23-2003056

Subject area info

Mental health care

Mental and behavioral disorders

Offender re-entry

Human services

Population served info

Children and youth

Adults

Families

Homeless people

Incarcerated people

Show more populations served

NTEE code info

Human Service Organizations (P20)

Other Mental Health, Crisis Intervention N.E.C. (F99)

What we aim to solve

SOURCE: Self-reported by organization

Many people face barriers to independence and living the life they dream of in the community. Intellectual disability, a mental health diagnosis, or a family crisis can all be barriers. Access Services creates innovative ways to improve someone's ability to live a fulfilling life in the community.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Foster Care

Foster Care is a short term, community-based program that provides services to
children and teens who are unable to live with their natural families. The program provides children with a safe, caring and stable foster home that meets their physical, educational, emotional, and social needs. Coordinators collaborate with the child, their biological family, and foster parents towards achieving stability.
When necessary, the program provides increased supports to children and the foster families to address all of the child’s emotional and behavioral needs.

Population(s) Served
Children and youth

We are focused on collaborating with you, your child’s support person, to best guide your child in learning the skills needed to cope with their emotional and behavioral challenges.

The vision of the IBHS program at Access Services is for all children to be able to lead fulfilling and functional lives within their family and community settings.

By working in the community as opposed to an office or health facility, treatment team members are able to observe real challenges as they occur and promote successful participation in family and community life.

Population(s) Served
Children and youth

Juvenile Probation Office and Children and Youth Services Programs (Rebound) empowers at-risk youth and their families to improve their quality of life by providing counseling, case management, mentoring and advocacy services to the children in their
homes, schools and communities. By promoting pro-social activities and educational achievements, the Rebound program helps to reduce the need for placement in foster care, residential treatment facilities and secure detention facilities.

Population(s) Served
Adolescents
At-risk youth

Respite provides short-term care in a nurturing home environment for children and adults challenged by developmental disabilities, physical disabilities, mental health concerns, serious emotional problems, behavioral difficulties or those who may be dually diagnosed (MH/ID). Respite is often used to stabilize individuals in crisis, preventing hospitalization or institutional placement

Population(s) Served
People with intellectual disabilities

Bucks County LIFE is a team of both experienced parents and professionals who work closely with families to offer invaluable support as well as provide information and referral resources. We are a free program to Bucks County families with children up to age 26. Diagnosis and insurance is not required. We offer one-on-one support, trainings, and various events.

Population(s) Served
Families

TIP (Transition to Independence Process) supports youth and young adults ages 16-26 with mental health concerns with planning for their futures as they move from the youth system into adulthood. TIP is an empirically supported model that works to engage and support young people in planning their own futures across five transition domains: Educational Opportunities, Living Situation, Employment and Career, Community Life Functioning, and Personal Effectiveness and Wellbeing.

Population(s) Served
Young adults

Teen Talk Line (TTL) provides a preventative approach to teen issues, avoiding more serious crisis situations, law enforcement activity, and hospitalizations for teens. Teens are encouraged to anonymously call and talk to fellow peer volunteers about any issues without fear of judgment. TTL is paired with Montgomery County Mobile Crisis, thus allowing any true crisis call to be immediately transferred to a crisis worker. In addition, the Teen Talk Line partners with schools to provide an opportunity to build youth leadership through training and volunteerism. TTL uses four convenient communication methods that appeal to teenagers including texting, calling, Twitter and Facebook.

Population(s) Served
Adolescents

Juvenile Probation Office and Children and Youth Services Reunification (Transition) provides intensive services to families of children currently in out of home placements with the goal of a successful family reunification. Services can include case management, counseling, supervised visits and mentoring. After reunification, the Case Manager and Counselor will provide short-term services to the family in support of a successful and permanent reunification.

Population(s) Served
Adolescents
Families

Community Living Arrangements (CLA) provides a nurturing home environment, offering up to 24-hour supervision to individuals with developmental disabilities. The focus of a CLA is to meet each person’s individual, emotional and spiritual needs. Specific emphasis is placed on community participation and personal growth within the community.

Population(s) Served
People with intellectual disabilities
Adults

Lifesharing provides long-term support for individuals with developmental disabilities in a stable and qualified host family home. Individuals who receive Lifesharing services attend school, work, and day programs. The host family receives continued support and guidance from Access Services and shares in the team responsibility of helping the individual to become part of their family and the community in which they live.

Population(s) Served
People with intellectual disabilities

Day Programs offer adults with developmental disabilities innovative ways to develop functional skills and discover their talents through volunteer work. Day Programs give individuals a chance to become locally involved and connected to their own communities. Vocational skills are addressed and opportunities for recreation are provided.

Population(s) Served
People with intellectual disabilities

In-Home Supports are individually designed practical services that take place in the homes and/or communities of children and adults with developmental disabilities, helping them to set personal goals and learn the basic skills of day-to-day living. This program is intended to support the entire family by encouraging personal growth and active community participation.

Population(s) Served
People with intellectual disabilities

Access Services’ pre-vocational services provide individuals with an opportunity to experience employment responsibilities in a structured work environment.

We strive to provide each consumer with an individualized plan and comprehensive approach in services that focus on skills developed in six main focus areas: self-esteem, communication, daily living, environmental awareness, academics, and work.

Population(s) Served
People with intellectual disabilities

Starting Point is an individualized, psychiatric, rehabilitation service offering support to people who have a chronic mental illness. Support and skill building are offered in the domains of living, learning, working, and relating to others. Areas addressed include locating a place to live, managing personal finances, using public transportation, going back to school, obtaining and maintaining employment, crisis management, and planning.

Population(s) Served
People with psychosocial disabilities

Starting Point North is a supported housing program for adults age 18 and older who have a diagnosis of serious mental illness (SMI). Group home therapeutic settings provide support for individuals with behavioral health and physical health/medical needs. Because of the uniqueness of each person, approaching them with an open agenda allows them to direct the help they receive. Successes are celebrated as individuals move towards recovery. This program serves Northampton County.

Population(s) Served
People with psychosocial disabilities

Montgomery County Mobile Crisis offers telephone and on-site, face-to-face crisis support to adults, children and families who live in Montgomery County. The purpose of this program is to help resolve immediate crisis and to provide support to reduce and mange recurring crisis. The hotline is available 24-hours a day, seven days a week.

Population(s) Served
Children and youth
Adults
Families

The Peer Support Talk Line is available from 1:00p.m. - 9:00 p.m., 7 days a week to adults who live in Montgomery County. Crisis support is available. This program offers adults and seniors in Montgomery County encouragement and hope.

Population(s) Served
Adults

Access Services in Montgomery County provides employment support services that connect employers with individuals over the age of 21 who have a disability or Autism who are eager to work.

We strive to provide employers and businesses with 100% satisfaction in the hiring, training and job performance of the individuals we support. The employer’s goal and mission is a top priority to our Employment Specialists

Population(s) Served
Adults

Our Street Outreach Program seeks to provide whole-person intervention for those facing housing instability and homelessness in Montgomery County. We partner with Your Way Home to qualify individuals for housing support. We recognize that people need physical stability to best pursue overall wellness and stability in their lives. We seek to empower people to see beyond where they are now to where they could be. We walk alongside those we serve and connect them with the resources they need to help them meet their individual goals. For help, dial 2-1-1 to enroll through the United Way of Southeastern Pennsylvania Call Center. If you have concern for someone who isn’t able to enroll, call Street Outreach directly at 610-482-5483.

Population(s) Served
Homeless people

Justice Related Services is the county’s forensic mental health blended case management program. JRS serves adults involved in the criminal justice system who have been diagnosed with Serious Mental Illness. The goals of JRS include increased involvement with community supports, decreased hospitalizations, increased community integration, decreased criminal behavior, decreased length of stay for people with serious mental illness in correctional facilities, and diverting people with serious mental illness from incarceration.

Population(s) Served
Incarcerated people

Our mission is to support those standing at the intersection of faith and mental health. Intersect is an initiative offered by Access Services run by a team of staff equipped to train, consult and collaborate with human services providers and faith communities.

Training – We provide training in how to conduct spiritual need assessments and bring spirituality into an overall approach to integrated health.
Consultation – We can support you in how to best serve the spiritual needs of the people through person-centered support, spirituality groups and connection with local faith communities.
Collaboration – We can help connect people with mental health issues to local faith communities that will help them in their recovery and community integration.

Population(s) Served
People with psychosocial disabilities
Adults

Hope 4 Tomorrow is a program designed to educate students abut mental health and suicide. Students are engaged in the powerful story of an extraordinary speaker and their experiences with suicide and mental health. While seeing real-life examples, students will have the opportunity to learn skills that bolster their wellness and be empowered to ask for help for themselves or someone else. The presentation utilizes interactive activities such as games, volunteer opportunities, and polls. The program hopes to engage with students while fostering discussion and thought about their own mental wellness and supports. The program will end with resources available to students in the school and community.

Population(s) Served
Adolescents
Students

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of students receiving information on suicide

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adolescents

Related Program

Hope 4 Tomorrow

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Hope 4 Tomorrow is an innovative program that helps individuals focus on the importance of their own health and wellness. https://www.accessservices.org/services/hope4tomorrow/

Number of people receiving assistance/connections to service while awaiting shelter.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Adults, Children and youth

Related Program

Homeless Street Outreach

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of new website visitors

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Access Services' primary goal is to fulfill the mission, which is “To empower and serve people in need of specialized supports by providing innovative services that improve their ability to live fulfilling lives in the community."

The organization aspires to be the service provider, employer, and charitable foundation of choice as well as a leader in the development of innovative services of excellent quality seeking to address people's unmet needs. Access Services aspires to create an energized culture of highly motivated, morally ethical, positive, and caring staff and associates who consistently excel in their service to individuals served, enabling them to live fulfilling lives in their communities.

The key strategy is to operate out of a comprehensive strategic plan which is implemented every three years by our management team, and reviewed and approved by the board. Currently the organization is operating from a 2024-2027 strategic plan which includes goals on programmatic and organizational levels focuses on workforce, leadership development, quality & efficiency and growth.

There are specific strategies that relate to each program and department based on their needs and goals. Strategies include use of committees, workgroups, balanced scorecard goals, corporate quality management plan and associated quality management goals by service line, internal audit processes, and stakeholder surveys.

Since its founding in 1976, Access Services has been challenging the status quo and filling the gaps for those in our community who are often overlooked in Eastern Pennsylvania. Today you will find Access Services to be a thriving community-based non-profit agency employing over 600 staff and contractors who provide services to more than 16,000 individuals each year across 14 counties.

Access Services is equipped with highly professional and committed leaders. Board members have extensive and varied experience, combined with a passion for the people served by the organization. The Board is actively involved in the direction of the organization and gives generously of its time and talents.

The Access Services management is made up of dedicated and respected leaders who exemplify Access Services' core beliefs of passion for services, person-centered, innovation, collaboration and authenticity. Their vast experience and ability to lead the organization in creatively addressing the needs of those served allows the organization to continue being a pioneer and trailblazer in strengthening communities.

Each year, the organization helps over 16,000 people across 14 counties in Pennsylvania by providing quality, personalized services to help achieve goals and navigate life’s challenges.

Access Services is organized into four service lines: Intellectual Disability and Autism, Behavioral Health, Children & Family Services and Housing & Homeless Services.

Access Services recognizes that people thrive in being part of strong communities and they are privileged to get to play a role in that. Across programs, community is what connects everyone. The best work is done when communities are at their strongest and able to support their members. Lives surrounded by community are sustained and find long-term healing and purpose. As Access Services looks to the future and plan to increase the collaborative and integrated programming offered, it makes sense to shift focus to “Strengthening Communities” in everything that they do as an organization.   

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We share the feedback we received with the people we serve, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2023 info

SOURCE: IRS Form 990

1.77

Average of 1.72 over 10 years

Months of cash in 2023 info

SOURCE: IRS Form 990

2.7

Average of 1.6 over 10 years

Fringe rate in 2023 info

SOURCE: IRS Form 990

26%

Average of 26% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

ACCESS SERVICES INC

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

ACCESS SERVICES INC

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

ACCESS SERVICES INC

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of ACCESS SERVICES INC’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2019 2020 2021 2022 2023
Unrestricted surplus (deficit) before depreciation $1,063,740 $1,316,193 $2,211,997 $778,243 $2,265,575
As % of expenses 2.8% 3.5% 5.8% 1.9% 5.0%
Unrestricted surplus (deficit) after depreciation $645,658 $850,445 $1,687,831 $291,452 $1,830,344
As % of expenses 1.7% 2.2% 4.4% 0.7% 4.0%
Revenue composition info
Total revenue (unrestricted & restricted) $39,272,342 $38,702,465 $38,792,629 $41,473,449 $47,077,529
Total revenue, % change over prior year 7.1% -1.5% 0.2% 6.9% 13.5%
Program services revenue 75.0% 72.6% 64.8% 66.0% 69.8%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.1% 0.1% 0.0% 0.0% 0.2%
Government grants 24.3% 27.0% 34.3% 32.5% 28.7%
All other grants and contributions 0.5% 0.4% 0.7% 1.2% 0.5%
Other revenue 0.1% 0.0% 0.1% 0.3% 0.8%
Expense composition info
Total expenses before depreciation $38,143,728 $37,409,454 $37,874,376 $40,424,585 $44,958,755
Total expenses, % change over prior year 8.3% -1.9% 1.2% 6.7% 11.2%
Personnel 60.9% 61.9% 65.1% 65.5% 69.4%
Professional fees 25.0% 24.7% 22.1% 20.9% 16.3%
Occupancy 3.4% 3.5% 4.0% 4.0% 4.2%
Interest 0.3% 0.4% 0.5% 0.3% 0.3%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 10.4% 9.6% 8.3% 9.4% 9.9%
Full cost components (estimated) info 2019 2020 2021 2022 2023
Total expenses (after depreciation) $38,561,810 $37,875,202 $38,398,542 $40,911,376 $45,393,986
One month of savings $3,178,644 $3,117,455 $3,156,198 $3,368,715 $3,746,563
Debt principal payment $0 $143,675 $45,456 $88,394 $88,261
Fixed asset additions $438,137 $508,163 $0 $0 $0
Total full costs (estimated) $42,178,591 $41,644,495 $41,600,196 $44,368,485 $49,228,810

Capital structure indicators

Liquidity info 2019 2020 2021 2022 2023
Months of cash 1.3 2.5 2.6 2.2 2.7
Months of cash and investments 1.3 2.5 2.6 2.2 2.7
Months of estimated liquid unrestricted net assets 2.1 2.4 2.6 2.6 3.0
Balance sheet composition info 2019 2020 2021 2022 2023
Cash $3,993,066 $7,641,811 $8,271,775 $7,432,576 $10,133,825
Investments $0 $0 $0 $0 $0
Receivables $5,372,994 $3,297,853 $3,081,138 $5,366,498 $4,363,946
Gross land, buildings, equipment (LBE) $5,750,589 $6,013,313 $6,705,056 $6,820,968 $5,007,946
Accumulated depreciation (as a % of LBE) 32.1% 34.4% 42.4% 46.8% 41.4%
Liabilities (as a % of assets) 40.8% 42.2% 34.2% 36.9% 38.8%
Unrestricted net assets $8,089,671 $8,940,116 $10,627,947 $10,919,399 $12,749,743
Temporarily restricted net assets $77,549 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $77,549 $54,367 $29,366 $299,987 $153,186
Total net assets $8,167,220 $8,994,483 $10,657,313 $11,219,386 $12,902,929

Key data checks

Key data checks info 2019 2020 2021 2022 2023
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Form 1023/1024 is not available for this organization

President & CEO

Mrs. Susan Steege

Sue Steege began her work in the field of developmental disabilities in 1981 while completing her Bachelor’s in Social Work at Eastern University. After graduation, she and her family moved to the Boston area where she worked as a social worker in a day care center for children at risk. After returning to the Philadelphia area, she continued working in the field of developmental disabilities until choosing to stay home to raise and be available to her three children. During that time, she worked as a bookkeeper for SFG Wealth Planning Services and operated a successful business designing and creating window treatments. Realizing that her passion was serving others, she returned to social work and has served at Access Services since 2002 in LifeSharing, as Regional Vice President to the Lehigh Valley, as Senior Vice President & COO, and now as CEO.

Senior Vice President & COO

Jessica Fenchel

Jess has been at Access Services for over 10 years, during which she was key in the startup of innovative initiatives across multiple service spaces including crisis, forensics, schools, and homelessness. Jess believes that help should be helpful and that the people we serve deserve our best. She has led in partnership building to realize integration between behavioral health and physical health, driving solutions for vulnerable populations. Jess’ work to develop new models of partnership between law enforcement and crisis systems has led to overall reductions in arrest for those experiencing mental health crisis. Jess received her undergraduate degree from Messiah College, her master’s degree from Lasalle University in Clinical Counseling Psychology, training in Applied Behavior Analysis from the University of North Texas, a certificate in Nonprofit Management from Lasalle University, and a certificate from the Global Trauma Recovery Institute.

Number of employees

Source: IRS Form 990

ACCESS SERVICES INC

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

ACCESS SERVICES INC

Highest paid employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

ACCESS SERVICES INC

Board of directors
as of 07/02/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mr. Percell Berry Jr.

Access Services, Inc.

Term: 2023 - 2025

Percell Berry

Cindy Bergvall

Kelvin Pittman

Carol Johnson

Tom Miorelli

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/2/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

No data

The organization's co-leader identifies as:

No data

Race & ethnicity

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/06/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.

Contractors

Fiscal year ending
There are no fundraisers recorded for this organization.