ACCESS SERVICES INC
Unlocking potential
ACCESS SERVICES INC
EIN: 23-2003056
as of September 2023
as of September 18, 2023
Programs and results
Reports and documents
Download annual reportsWhat we aim to solve
Many people face barriers to independence and living the life they dream of in the community. Intellectual disability, a mental health diagnosis, or a family crisis can all be barriers. Access Services creates innovative ways to improve someone's ability to live a fulfilling life in the community.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Foster Care
Foster Care is a short term, community-based program that provides services to
children and teens who are unable to live with their natural families. The program provides children with a safe, caring and stable foster home that meets their physical, educational, emotional, and social needs. Coordinators collaborate with the child, their biological family, and foster parents towards achieving stability.
When necessary, the program provides increased supports to children and the foster families to address all of the child’s emotional and behavioral needs.
Intensive Behavioral Health Services
We are focused on collaborating with you, your child’s support person, to best guide your child in learning the skills needed to cope with their emotional and behavioral challenges.
The vision of the IBHS program at Access Services is for all children to be able to lead fulfilling and functional lives within their family and community settings.
By working in the community as opposed to an office or health facility, treatment team members are able to observe real challenges as they occur and promote successful participation in family and community life.
Juvenile Probation Office and Children and Youth Services Programs (Rebound)
Juvenile Probation Office and Children and Youth Services Programs (Rebound) empowers at-risk youth and their families to improve their quality of life by providing counseling, case management, mentoring and advocacy services to the children in their
homes, schools and communities. By promoting pro-social activities and educational achievements, the Rebound program helps to reduce the need for placement in foster care, residential treatment facilities and secure detention facilities.
Respite
Respite provides short-term care in a nurturing home environment for children and adults challenged by developmental disabilities, physical disabilities, mental health concerns, serious emotional problems, behavioral difficulties or those who may be dually diagnosed (MH/ID). Respite is often used to stabilize individuals in crisis, preventing hospitalization or institutional placement
Bucks County LIFE
Bucks County LIFE is a team of both experienced parents and professionals who work closely with families to offer invaluable support as well as provide information and referral resources. We are a free program to Bucks County families with children up to age 26. Diagnosis and insurance is not required. We offer one-on-one support, trainings, and various events.
Chesco LIFE
Chesco LIFE serves Chester County families who have a child or adolescent who struggles with emotional, behavioral, social needs, intellectual disabilities, and/or has involvement with dependency or delinquency. As a team of both experienced parents and professionals, we work closely with families to offer supportive help collaboratively with the systems of care philosophy in Chester County.
Transition to Independence Process (TIP)
TIP (Transition to Independence Process) supports youth and young adults ages 16-26 with mental health concerns with planning for their futures as they move from the youth system into adulthood. TIP is an empirically supported model that works to engage and support young people in planning their own futures across five transition domains: Educational Opportunities, Living Situation, Employment and Career, Community Life Functioning, and Personal Effectiveness and Wellbeing.
Teen Talk Line (TTL)
Teen Talk Line (TTL) provides a preventative approach to teen issues, avoiding more serious crisis situations, law enforcement activity, and hospitalizations for teens. Teens are encouraged to anonymously call and talk to fellow peer volunteers about any issues without fear of judgment. TTL is paired with Montgomery County Mobile Crisis, thus allowing any true crisis call to be immediately transferred to a crisis worker. In addition, the Teen Talk Line partners with schools to provide an opportunity to build youth leadership through training and volunteerism. TTL uses four convenient communication methods that appeal to teenagers including texting, calling, Twitter and Facebook.
Juvenile Probation Office and Children and Youth Services Reunification (Transition)
Juvenile Probation Office and Children and Youth Services Reunification (Transition) provides intensive services to families of children currently in out of home placements with the goal of a successful family reunification. Services can include case management, counseling, supervised visits and mentoring. After reunification, the Case Manager and Counselor will provide short-term services to the family in support of a successful and permanent reunification.
Community Homes (CLA)
Community Living Arrangements (CLA) provides a nurturing home environment, offering up to 24-hour supervision to individuals with developmental disabilities. The focus of a CLA is to meet each person’s individual, emotional and spiritual needs. Specific emphasis is placed on community participation and personal growth within the community.
Lifesharing
Lifesharing provides long-term support for individuals with developmental disabilities in a stable and qualified host family home. Individuals who receive Lifesharing services attend school, work, and day programs. The host family receives continued support and guidance from Access Services and shares in the team responsibility of helping the individual to become part of their family and the community in which they live.
Day Programs
Day Programs offer adults with developmental disabilities innovative ways to develop functional skills and discover their talents through volunteer work. Day Programs give individuals a chance to become locally involved and connected to their own communities. Vocational skills are addressed and opportunities for recreation are provided.
In-Home Supports
In-Home Supports are individually designed practical services that take place in the homes and/or communities of children and adults with developmental disabilities, helping them to set personal goals and learn the basic skills of day-to-day living. This program is intended to support the entire family by encouraging personal growth and active community participation.
Pre-Vocational Services
Access Services’ pre-vocational services provide individuals with an opportunity to experience employment responsibilities in a structured work environment.
We strive to provide each consumer with an individualized plan and comprehensive approach in services that focus on skills developed in six main focus areas: self-esteem, communication, daily living, environmental awareness, academics, and work.
Starting Point
Starting Point is an individualized, psychiatric, rehabilitation service offering support to people who have a chronic mental illness. Support and skill building are offered in the domains of living, learning, working, and relating to others. Areas addressed include locating a place to live, managing personal finances, using public transportation, going back to school, obtaining and maintaining employment, crisis management, and planning.
Starting Point North
Starting Point North is a supported housing program for adults age 18 and older who have a diagnosis of serious mental illness (SMI). Group home therapeutic settings provide support for individuals with behavioral health and physical health/medical needs. Because of the uniqueness of each person, approaching them with an open agenda allows them to direct the help they receive. Successes are celebrated as individuals move towards recovery. This program serves Northampton County.
Montgomery County Mobile Crisis
Montgomery County Mobile Crisis offers telephone and on-site, face-to-face crisis support to adults, children and families who live in Montgomery County. The purpose of this program is to help resolve immediate crisis and to provide support to reduce and mange recurring crisis. The hotline is available 24-hours a day, seven days a week.
Peer Support Talk Line
The Peer Support Talk Line is available from 1:00p.m. - 9:00 p.m., 7 days a week to adults who live in Montgomery County. Crisis support is available. This program offers adults and seniors in Montgomery County encouragement and hope.
Employment Services
Access Services in Montgomery County provides employment support services that connect employers with individuals over the age of 21 who have a disability or Autism who are eager to work.
We strive to provide employers and businesses with 100% satisfaction in the hiring, training and job performance of the individuals we support. The employer’s goal and mission is a top priority to our Employment Specialists
Homeless Street Outreach
Our Street Outreach Program seeks to provide whole-person intervention for those facing housing instability and homelessness in Montgomery County. We partner with Your Way Home to qualify individuals for housing support. We recognize that people need physical stability to best pursue overall wellness and stability in their lives. We seek to empower people to see beyond where they are now to where they could be. We walk alongside those we serve and connect them with the resources they need to help them meet their individual goals. For help, dial 2-1-1 to enroll through the United Way of Southeastern Pennsylvania Call Center. If you have concern for someone who isn’t able to enroll, call Street Outreach directly at 610-482-5483.
Justice Related Services
Justice Related Services is the county’s forensic mental health blended case management program. JRS serves adults involved in the criminal justice system who have been diagnosed with Serious Mental Illness. The goals of JRS include increased involvement with community supports, decreased hospitalizations, increased community integration, decreased criminal behavior, decreased length of stay for people with serious mental illness in correctional facilities, and diverting people with serious mental illness from incarceration.
Intersect
Our mission is to support those standing at the intersection of faith and mental health. Intersect is an initiative offered by Access Services run by a team of staff equipped to train, consult and collaborate with human services providers and faith communities.
Training – We provide training in how to conduct spiritual need assessments and bring spirituality into an overall approach to integrated health.
Consultation – We can support you in how to best serve the spiritual needs of the people through person-centered support, spirituality groups and connection with local faith communities.
Collaboration – We can help connect people with mental health issues to local faith communities that will help them in their recovery and community integration.
Hope 4 Tomorrow
Hope 4 Tomorrow is a program designed to educate students abut mental health and suicide. Students are engaged in the powerful story of an extraordinary speaker and their experiences with suicide and mental health. While seeing real-life examples, students will have the opportunity to learn skills that bolster their wellness and be empowered to ask for help for themselves or someone else. The presentation utilizes interactive activities such as games, volunteer opportunities, and polls. The program hopes to engage with students while fostering discussion and thought about their own mental wellness and supports. The program will end with resources available to students in the school and community.
Where we work
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of students receiving information on suicide
This metric is no longer tracked.Totals By Year
Population(s) Served
Adolescents
Related Program
Hope 4 Tomorrow
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Hope 4 Tomorrow is an innovative program that helps individuals focus on the importance of their own health and wellness. https://www.accessservices.org/services/hope4tomorrow/
Number of children placed in foster homes
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Related Program
Foster Care
Type of Metric
Other - describing something else
Direction of Success
Increasing
Number of people receiving assistance/connections to service while awaiting shelter.
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people, Adults, Children and youth
Related Program
Homeless Street Outreach
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
In 2022, our Street Outreach team served served 1,984 unique individuals (1,301 households).
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Access Services' primary goal is to fulfill the mission, which is “To empower and serve people in need of specialized supports by providing innovative services that improve their ability to live fulfilling lives in the community."
The organization aspires to be the service provider, employer, and charitable foundation of choice as well as a leader in the development of innovative services of excellent quality seeking to address people's unmet needs. Access Services aspires to create an energized culture of highly motivated, morally ethical, positive, and caring staff and associates who consistently excel in their service to individuals served, enabling them to live fulfilling lives in their communities.
What are the organization's key strategies for making this happen?
The key strategy is to operate out of a comprehensive strategic plan which is implemented every three years by our management team, and reviewed and approved by the board. Currently the organization is operating from a 2020-2023 strategic plan which includes goals on programmatic and organizational levels. Implementation is provided oversight by individual programs and departments as appropriate, as well as the Management Team, Quality Steering Committee and Corporate Compliance Committee.
There are specific strategies that relate to each program and department based on their needs and goals. Strategies include use of committees, workgroups, balanced scorecard goals, corporate quality management plan and associated quality management goals by service line, internal audit processes, and stakeholder surveys.
What are the organization's capabilities for doing this?
Since its founding over 45 years ago, Access Services has been developing innovative ways to provide support services for individuals with special needs in Eastern Pennsylvania. Today you will find Access Services to be a thriving community-based non-profit agency employing over 700 staff and contractors who provide services to more than 12,000 individuals each year across 13 counties.
Access Services is equipped with highly professional and committed leaders. Board members have extensive and varied experience, combined with a passion for the people served by the organization. The Board is actively involved in the direction of the organization and gives generously of its time and talents.
The Access Services management is made up of dedicated and respected leaders who exemplify Access Services' core beliefs of integrity, innovation, teamwork and stewardship. Their vast experience and ability to lead the organization in creatively addressing the needs of those served allows the organization to continue being a pioneer and trailblazer in the care of individuals with special needs.
What have they accomplished so far and what's next?
Each year, the organization helps over 12,000 people across 13 counties in Pennsylvania work toward independence.
Access Services is organized into three service lines: Intellectual Disability and Autism, Behavioral Health, and Children & Family Services.
During the pandemic, we have focused on the health and safety of the people we serve and our employees who do the work. The staff have found ways to innovate and continue to help their clients in creative ways.
Our foster care service illustrates this innovation. Visits by Access Services' staff to children in our foster homes could not happen as it has in the past. The staff created activities, like themed art contests for the children, and picked up the projects at the foster home. This allowed for a brief, socially distant visit. Scheduled visits between biological parents and their children occurred via zoom. These were supervised visits, but they were structured by providing a fun project that the parents could work on with their children. In addition, one foster family built a 'school house' in their back yard to give the children in their care a dedicated place for their education. This is just one example of innovation that occurred across the organization.
Access Services believes the vision will not be completely fulfilled until every person with a need receives the support they require to live the life they dream of in the community. In order to address these gaps the organization will continue to explore opportunities for expansion of In-Home Support Services, services for veterans, and continued advocacy for better wages for direct support professionals. Access Services believes that each and every day great accomplishments are made when people in need of specialized services are provided opportunities. The organization will continue to advance these accomplishments to see people served well.
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2022 info
1.95
Months of cash in 2022 info
2.2
Fringe rate in 2022 info
25%
Funding sources info
Assets & liabilities info
Financial data
ACCESS SERVICES INC
Balance sheetFiscal Year: Jul 01 - Jun 30
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jul 01 - Jun 30
This snapshot of ACCESS SERVICES INC’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
Profitability info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | $1,428,351 | $1,063,740 | $1,316,193 | $2,211,997 | $778,243 |
As % of expenses | 4.1% | 2.8% | 3.5% | 5.8% | 1.9% |
Unrestricted surplus (deficit) after depreciation | $1,049,129 | $645,658 | $850,445 | $1,687,831 | $291,452 |
As % of expenses | 2.9% | 1.7% | 2.2% | 4.4% | 0.7% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $36,654,796 | $39,272,342 | $38,702,465 | $38,792,629 | $41,473,449 |
Total revenue, % change over prior year | 9.0% | 7.1% | -1.5% | 0.2% | 6.9% |
Program services revenue | 75.4% | 75.0% | 72.6% | 64.8% | 66.0% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 0.0% | 0.1% | 0.1% | 0.0% | 0.0% |
Government grants | 24.2% | 24.3% | 27.0% | 34.3% | 32.5% |
All other grants and contributions | 0.4% | 0.5% | 0.4% | 0.7% | 1.2% |
Other revenue | 0.0% | 0.1% | 0.0% | 0.1% | 0.3% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $35,215,288 | $38,143,728 | $37,409,454 | $37,874,376 | $40,424,585 |
Total expenses, % change over prior year | 7.5% | 8.3% | -1.9% | 1.2% | 6.7% |
Personnel | 61.4% | 60.9% | 61.9% | 65.1% | 65.5% |
Professional fees | 23.4% | 25.0% | 24.7% | 22.1% | 20.9% |
Occupancy | 3.5% | 3.4% | 3.5% | 4.0% | 4.0% |
Interest | 0.3% | 0.3% | 0.4% | 0.5% | 0.3% |
Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other expenses | 11.3% | 10.4% | 9.6% | 8.3% | 9.4% |
Full cost components (estimated) info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $35,594,510 | $38,561,810 | $37,875,202 | $38,398,542 | $40,911,376 |
One month of savings | $2,934,607 | $3,178,644 | $3,117,455 | $3,156,198 | $3,368,715 |
Debt principal payment | $0 | $0 | $143,675 | $45,456 | $88,394 |
Fixed asset additions | $1,108,127 | $438,137 | $508,163 | $0 | $0 |
Total full costs (estimated) | $39,637,244 | $42,178,591 | $41,644,495 | $41,600,196 | $44,368,485 |
Capital structure indicators
Liquidity info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Months of cash | 1.0 | 1.3 | 2.5 | 2.6 | 2.2 |
Months of cash and investments | 1.0 | 1.3 | 2.5 | 2.6 | 2.2 |
Months of estimated liquid unrestricted net assets | 2.1 | 2.1 | 2.4 | 2.6 | 2.6 |
Balance sheet composition info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Cash | $2,954,704 | $3,993,066 | $7,641,811 | $8,271,775 | $7,432,576 |
Investments | $0 | $0 | $0 | $0 | $0 |
Receivables | $5,414,065 | $5,372,994 | $3,297,853 | $3,081,138 | $5,366,498 |
Gross land, buildings, equipment (LBE) | $5,548,906 | $5,750,589 | $6,013,313 | $6,705,056 | $6,820,968 |
Accumulated depreciation (as a % of LBE) | 30.0% | 32.1% | 34.4% | 42.4% | 46.8% |
Liabilities (as a % of assets) | 41.6% | 40.8% | 42.2% | 34.2% | 36.9% |
Unrestricted net assets | $7,444,013 | $8,089,671 | $8,940,116 | $10,627,947 | $10,919,399 |
Temporarily restricted net assets | $12,675 | $77,549 | N/A | N/A | N/A |
Permanently restricted net assets | $0 | $0 | N/A | N/A | N/A |
Total restricted net assets | $12,675 | $77,549 | $54,367 | $29,366 | $299,987 |
Total net assets | $7,456,688 | $8,167,220 | $8,994,483 | $10,657,313 | $11,219,386 |
Key data checks
Key data checks info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
President & CEO
Mrs. Sue Steege
Sue Steege began her work in the field of developmental disabilities in 1981 while completing her Bachelor’s in Social Work at Eastern University. After graduation, she and her family moved to the Boston area where she worked as a social worker in a day care center for children at risk. After returning to the Philadelphia area, she continued working in the field of developmental disabilities until choosing to stay home to raise and be available to her three children. During that time, she worked as a bookkeeper for SFG Wealth Planning Services and operated a successful business designing and creating window treatments. Realizing that her passion was serving others, she returned to social work and has served at Access Services since 2002 in LifeSharing, as Regional Vice President to the Lehigh Valley, as Senior Vice President & COO, and now as CEO.
Senior Vice President & COO
Jess Fenchel
Jess has been at Access Services for over 10 years, during which she was key in the startup of innovative initiatives across multiple service spaces including crisis, forensics, schools, and homelessness. Jess believes that help should be helpful and that the people we serve deserve our best. She has led in partnership building to realize integration between behavioral health and physical health, driving solutions for vulnerable populations. Jess’ work to develop new models of partnership between law enforcement and crisis systems has led to overall reductions in arrest for those experiencing mental health crisis.
Jess received her undergraduate degree from Messiah College, her master’s degree from Lasalle University in Clinical Counseling Psychology, training in Applied Behavior Analysis from the University of North Texas, a certificate in Nonprofit Management from Lasalle University, and a certificate from the Global Trauma Recovery Institute.
Number of employees
Source: IRS Form 990
ACCESS SERVICES INC
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
ACCESS SERVICES INC
Highest paid employeesSOURCE: IRS Form 990
Compensation data
ACCESS SERVICES INC
Board of directorsas of 06/21/2023
Board of directors data
Mrs. Victoria Tadros
Access Services, Inc.
Term: 2021 - 2023
Percell Berry
Wakaki Thompson
Victoria Tadros
Cindy Bergvall
Kelvin Pittman
George Zauflik
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
No data
The organization's co-leader identifies as:
No data
Race & ethnicity
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 03/06/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.