PLATINUM2024

TLC Family Resource Center

TLC partners with families and individuals as they learn new skills, connect to community resources, and build resilience to thrive.

aka TLC Family Resource Center   |   Claremont, NH   |  www.tlcfamilyrc.org
GuideStar Charity Check

TLC Family Resource Center

EIN: 52-2439830


Mission

TLC Family Resource Center promotes the optimal health and development of children and families in Lower Grafton and Sullivan Counties, New Hampshire. TLC partners with families and individuals as they learn new skills, connect to community resources, and build resilience to thrive.

Ruling year info

2004

Executive Director

Sarah Maguire

Main address

PO Box 1098 62 Pleasant Street

Claremont, NH 03743 USA

Show more contact info

Formerly known as

Good Beginnings of Sullivan County

EIN

52-2439830

Subject area info

Prenatal care

Infant care

Youth pregnancy prevention

Addiction services

Support groups

Show more subject areas

Population served info

Children and youth

LGBTQ people

Families

Parents

Economically disadvantaged people

Show more populations served

NTEE code info

Public Health Program (E70)

Family Services (Adolescent Parents) (P45)

Children's and Youth Services (P30)

What we aim to solve

SOURCE: Self-reported by organization

The primary goal of TLC Family Resource Center is to improve health outcomes for children and families through primary prevention and intervention strategies that build protective factors. TLC targets services to four at-risk populations including children, youth, people who identify as LGBTQ+, and people who use substances.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

TLC FAMILY SUPPORT

TLC provides home visiting, parent education, and family support services to parents/caregivers of children ages 0-21 with a focus on early intervention and primary prevention. TLC uses several evidence-based programs including Healthy Families America, Growing Great Kids, VROOM, and other nationally recognized programs to support parents in building the skills and knowledge needed to raise happy, healthy children.

Population(s) Served
Caregivers
Families
Parents
Women and girls
Men and boys

Rural Outright engages activists, students, businesses, and partner organizations to support and advocate for rural LGBTQIA+ Granite Staters and their allies. A program committee meets monthly to oversee programming and other administrative tasks. Rural Outright engages activists, students, businesses, and partner organizations to support and advocate for rural LGBTQIA+ Granite Staters and their allies. A program committee meets monthly to oversee programming and other administrative tasks.

Population(s) Served
LGBTQ people
Adults

We believe that the key to long-term recovery is a strong foundation of support and community. TLC Recovery Programs is a communal space for individuals and families seeking support for substance misuse and addiction-related issues. We host an array of peer-based, non-clinical programs, and services including recovery coaching, support groups, educational workshops, and drug-free/sober community events.

Population(s) Served
Adults
Substance abusers

TLC provides a variety of youth development programs with opportunities for youth to develop positive social emotional skills and connections with a community of peers. TLC offers Shine, an evidence-based teen pregnancy prevention program, to local middle and high school students. TLC's Youth Program also partners with Rural Outright to host activities for LGBTQ+ youth.

Population(s) Served
Adolescents
Preteens
Adolescent parents
Adolescent girls
Adolescent boys

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of families served by home visiting

This metric is no longer tracked.
Totals By Year
Related Program

TLC FAMILY SUPPORT

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of students participating in youth programs

This metric is no longer tracked.
Totals By Year
Related Program

TLC YOUTH PROGRAMS

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people participating in recovery coaching

This metric is no longer tracked.
Totals By Year
Related Program

TLC RECOVERY PROGRAM

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

TLC Family Resource Center works to strengthen families in order to prevent child abuse and neglect and in order to promote the very best health outcomes for the child and the mother. Our home visiting programs work directly with pregnant moms and all parents to provide a parenting curriculum to encourage the best information about child development and how parents can be involved in helping their babies and children achieve their highest potentials. TLC Family Resource Center also has a comprehensive sexual health education program for the purpose of reducing unplanned teen pregnancies and STIs. We work with teens 15-21, young men and young women, to teach basic sexual health and healthy relationships.

We use a home visiting model and a parent education curriculum called Growing Great Kids. Our professional direct service staff includes trained parent educators, a registered nurse, and a clinical mental health counselor.
Our method is one-on-one parent support using the "Strengthening Families" model.
We also use small groups to work with teens in our comprehensive sexual health education program called SHINE.

We have a professional and trained staff of parent educators, a nurse and a licensed mental health counselor who work with our families. In order to continue to receive some of the state contracts we are awarded, we must submit a great deal of data relative to our home visits and our SHINE programs. We have been awarded these contracts for many years. And the contracts have been renewed, indicating that we are successfully fulling the requirements. Our staff regularly attend and update their training for Healthy Families America and for the Growing Great Kids curriculum. All our direct service staff have a minimum of a bachelor's degree. Also, our agency has recently been recognized as the first New Hampshire Family Resource Center of Quality, a designation that required a lengthy process of self-evaluation and improvement.

We provide over 2000 home visits each year to families at risk for child abuse and neglect. We have provided comprehensive sexual health information to at least 100 students in the last two years.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2023 info

SOURCE: IRS Form 990

1.55

Average of 4.05 over 10 years

Months of cash in 2023 info

SOURCE: IRS Form 990

4.6

Average of 3.4 over 10 years

Fringe rate in 2023 info

SOURCE: IRS Form 990

18%

Average of 13% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

TLC Family Resource Center

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

TLC Family Resource Center

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

TLC Family Resource Center

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of TLC Family Resource Center’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2019 2020 2021 2022 2023
Unrestricted surplus (deficit) before depreciation $177,830 $13,862 $556,923 $150,891 $59,557
As % of expenses 18.3% 1.1% 39.3% 8.5% 2.6%
Unrestricted surplus (deficit) after depreciation $168,395 $3,899 $544,366 $119,523 $30,715
As % of expenses 17.2% 0.3% 38.1% 6.6% 1.3%
Revenue composition info
Total revenue (unrestricted & restricted) $1,111,618 $1,426,116 $1,960,838 $1,989,253 $2,558,969
Total revenue, % change over prior year 21.6% 28.3% 37.5% 1.4% 28.6%
Program services revenue 27.0% 29.2% 21.8% 35.0% 45.3%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.2% 0.0% 0.0% 0.1%
Government grants 44.9% 32.1% 54.0% 32.1% 22.4%
All other grants and contributions 27.1% 37.9% 24.2% 33.0% 32.2%
Other revenue 1.0% 0.7% 0.0% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $971,506 $1,233,130 $1,417,868 $1,772,004 $2,305,021
Total expenses, % change over prior year 30.6% 26.9% 15.0% 25.0% 30.1%
Personnel 73.9% 75.7% 72.5% 75.0% 76.1%
Professional fees 3.4% 2.3% 2.8% 1.1% 3.6%
Occupancy 7.3% 6.1% 4.5% 4.0% 4.7%
Interest 0.0% 0.0% 0.0% 0.2% 0.1%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 15.4% 15.9% 20.1% 19.6% 15.4%
Full cost components (estimated) info 2019 2020 2021 2022 2023
Total expenses (after depreciation) $980,941 $1,243,093 $1,430,425 $1,803,372 $2,333,863
One month of savings $80,959 $102,761 $118,156 $147,667 $192,085
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $10,353 $9,982 $482,600 $0 $0
Total full costs (estimated) $1,072,253 $1,355,836 $2,031,181 $1,951,039 $2,525,948

Capital structure indicators

Liquidity info 2019 2020 2021 2022 2023
Months of cash 3.6 5.7 6.3 4.8 4.6
Months of cash and investments 3.6 5.7 6.3 4.8 4.6
Months of estimated liquid unrestricted net assets 4.7 3.8 3.9 4.1 3.5
Balance sheet composition info 2019 2020 2021 2022 2023
Cash $290,268 $587,841 $745,305 $706,744 $889,749
Investments $0 $0 $0 $0 $0
Receivables $179,958 $318,619 $263,086 $367,355 $487,055
Gross land, buildings, equipment (LBE) $98,822 $108,806 $557,590 $557,590 $557,590
Accumulated depreciation (as a % of LBE) 64.3% 67.6% 9.4% 15.0% 20.2%
Liabilities (as a % of assets) 8.9% 31.6% 22.4% 12.3% 30.6%
Unrestricted net assets $418,280 $422,179 $966,545 $1,086,068 $1,116,783
Temporarily restricted net assets $43,592 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $43,592 $222,716 $208,763 $275,121 $469,512
Total net assets $461,872 $644,895 $1,175,308 $1,361,189 $1,586,295

Key data checks

Key data checks info 2019 2020 2021 2022 2023
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Form 1023/1024 is not available for this organization

Executive Director

Sarah Maguire

Number of employees

Source: IRS Form 990

TLC Family Resource Center

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

TLC Family Resource Center

Board of directors
as of 03/20/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mariah Davis

Mascoma Bank

Term: 2020 - 2025

Beth Hoyt-Flewelling

Granite State College

Laura Hagley

Valley Regional Healthcare

Megan Blood

Hypertherm

Carole Wood

Jane VanBremen

Retired Early Childhood Educator

Peter Nelson

Retired health administrator

Mariah Davis

Mascoma Bank

Cynthia Boland

Community Volunteer

Michelle Green

Habit Opco

Sue Elliott

Community Volunteer

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/20/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/09/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.