National Multiple Sclerosis Society HQ
National Multiple Sclerosis Society
EIN: 13-5661935
as of September 2023
as of September 18, 2023
Programs and results
What we aim to solve
Our mission: We will cure MS while empowering people affected by MS to live their best lives.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Client Programs
Programs facilitate education, recreation, physical and emotional wellness, and connection with others.
Research
Our vision is a world free of MS. We are a driving force of MS research and treatment to stop disease progression, restore function, and end MS forever.
Where we work
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Percentage of people who connected to Society resources and support who felt more confident in addressing the challenges of MS.
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Based on survey responses from a variety of National MS Society programs
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our strategic plan guides the impact we will achieve through 2024. It addresses the unique experiences of all people affected by MS and our role in reaching that future, while highlighting our firmly held belief—together we are stronger. Our strategic plan is focused on four impact areas: (1) improving access to personalized, high-quality MS healthcare (2) empower people affected by MS to solve everyday challenges, (3) accelerate cures through global leadership, and (4) strengthen the MS movement through more and deeper connections.
What are the organization's key strategies for making this happen?
Invest in global research that accelerates progress of the Pathways to Cures Roadmap
Provide leadership to coordinate and leverage global research investments
Expand and diversify the MS research workforce
Advocate for policy and regulatory changes that advance MS research and treatment
Engage people affected by MS in the development of research strategy and implementation
Increase awareness and recognition of MS and its symptoms among people at risk of MS and healthcare providers
Advance systemic policies (legislation, regulation, company policies) and changes that improve the lives of people with MS (cost, access)
Advance evidence-based MS care guidance (personalized healthcare)
Build capacity and understanding of MS within the healthcare system
Position the Society as the global leader in delivering trusted information and resources for people affected by MS
Partner with people affected by MS to develop a personalized roadmap to navigate their MS
Leverage the expertise of strategic partners to get people affected by MS what they need
Bring more people and diversity into the MS movement
Engage people how they want to be engaged
Create experiences to ensure continued engagement
Enable technologies to improve constituent experience
Strengthen our staff and volunteer workforce through talent acquisition, engagement, and professional development
Increase organizational innovation
What are the organization's capabilities for doing this?
We mobilize volunteers, staff, organizations, and communities to develop resources and deepen connections and action, including donor engagement at all levels. We facilitate worldwide research, scientific collaboration and training while creating connections to the resources, information and others so that people can live their best lives as we work to end MS forever. We engage people in local, state and national advocacy to ensure that decision-makers are fully informed, and we equip staff and volunteers with the tools, technology and training to work most effectively. We ensure an inclusive and powerful culture that compels people to be leaders in the MS movement as we engage the world in achieving a world free of MS.
What have they accomplished so far and what's next?
• The National MS Society is the world’s leading private funder of MS research, investing $1.1 billion since 1946.
• The National MS Society is relentless in ensuring all decision-makers are clear about the financial devastation that the high cost of medications can cause – a complex problem that requires all stakeholders coming together to solve.
• The National MS Society advanced the careers of over 1,000 researchers who have been behind nearly every major breakthrough and treatment in MS.
• The National MS Society has launched the careers of 120 MS specialists who provide care to more than 100,000 people with MS.
• The National MS Society tackles the complex challenges of MS from many angles, like MS Navigator for individual solutions, advocacy to create systemic change and lifestyle research to inform what people can do every day to live their best lives.
• People affected by MS are more resilient and live better lives when they are connected with the National MS Society.
• In the United States, 100% of people affected by MS have access to an MS Navigator who will partner with them to address individual challenges and concerns. MS Navigators spend 3.5 hours on average working with each person, and care management is available when problems are so complex they require home visits.
• Over 500,000 of the nearly 1 million people living with MS in the United States are connect to the National MS Society.
• People who participate in National MS Society programs live better lives – they are less isolated, better informed and happier.
• The National MS Society has invested in early research that has led to the discovery of every effective treatment for MS, including the first therapies for primary progressive and pediatric MS.
• As lead agency of the International Progressive MS Alliance, we lead a coordinated, global effort to fuel breakthroughs for people with progressive MS. 20 MS organizations from 19 countries have joined the Alliance.
• The National MS Society has provided early career support and funding to nearly every recognized MS expert.
• Nationwide, more than 35,000 MS activists amplify the voices of the MS community, shaping government decisions affecting people with MS, and making new solutions possible, affordable, and accessible.
• MS activism has led to $93.1 million in MS research funding through the Department of Defense.
• MS activists have played a direct role in increasing access to generic MS medications and ending surprise medical billing.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2022 info
2.65
Months of cash in 2022 info
5.3
Fringe rate in 2022 info
29%
Funding sources info
Assets & liabilities info
Financial data
National Multiple Sclerosis Society
Revenue & expensesFiscal Year: Oct 01 - Sep 30
National Multiple Sclerosis Society
Balance sheetFiscal Year: Oct 01 - Sep 30
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Oct 01 - Sep 30
This snapshot of National Multiple Sclerosis Society’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
Created in partnership with
Business model indicators
Profitability info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | $10,150,893 | $6,833,004 | -$6,718,904 | $15,547,724 | $1,999,045 |
As % of expenses | 5.8% | 3.8% | -4.3% | 11.3% | 1.3% |
Unrestricted surplus (deficit) after depreciation | $7,787,242 | $4,835,449 | -$8,325,981 | $14,347,470 | $1,173,452 |
As % of expenses | 4.4% | 2.7% | -5.2% | 10.4% | 0.7% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $196,550,538 | $196,889,837 | $155,230,514 | $146,424,652 | $171,945,464 |
Total revenue, % change over prior year | 8.4% | 0.2% | -21.2% | -5.7% | 17.4% |
Program services revenue | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 1.0% | 1.5% | 1.8% | 1.4% | 1.8% |
Government grants | 0.0% | 0.0% | 0.3% | 0.3% | 6.2% |
All other grants and contributions | 96.5% | 97.0% | 96.4% | 94.9% | 91.0% |
Other revenue | 2.4% | 1.4% | 1.5% | 3.5% | 1.1% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $173,734,962 | $179,296,147 | $156,986,592 | $137,226,124 | $158,842,698 |
Total expenses, % change over prior year | -5.0% | 3.2% | -12.4% | -12.6% | 15.8% |
Personnel | 47.2% | 47.0% | 51.2% | 50.9% | 49.7% |
Professional fees | 7.0% | 7.1% | 6.7% | 7.7% | 8.1% |
Occupancy | 5.8% | 5.6% | 6.4% | 6.3% | 5.1% |
Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Pass-through | 22.3% | 22.9% | 20.3% | 22.3% | 22.3% |
All other expenses | 17.8% | 17.4% | 15.5% | 12.8% | 14.8% |
Full cost components (estimated) info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $176,098,613 | $181,293,702 | $158,593,669 | $138,426,378 | $159,668,291 |
One month of savings | $14,477,914 | $14,941,346 | $13,082,216 | $11,435,510 | $13,236,892 |
Debt principal payment | $0 | $0 | $0 | $0 | $0 |
Fixed asset additions | $0 | $0 | $0 | $0 | $1,564,857 |
Total full costs (estimated) | $190,576,527 | $196,235,048 | $171,675,885 | $149,861,888 | $174,470,040 |
Capital structure indicators
Liquidity info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Months of cash | 3.9 | 4.2 | 5.5 | 6.1 | 5.3 |
Months of cash and investments | 10.0 | 10.6 | 11.3 | 15.5 | 12.2 |
Months of estimated liquid unrestricted net assets | 4.1 | 4.3 | 4.4 | 6.4 | 5.6 |
Balance sheet composition info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Cash | $56,262,921 | $62,786,233 | $71,802,303 | $69,719,306 | $70,424,239 |
Investments | $89,054,621 | $95,317,761 | $75,742,539 | $107,732,616 | $91,395,739 |
Receivables | $17,394,163 | $13,283,248 | $14,923,395 | $13,550,138 | $13,961,357 |
Gross land, buildings, equipment (LBE) | $14,895,997 | $15,727,499 | $15,166,212 | $15,288,473 | $9,096,234 |
Accumulated depreciation (as a % of LBE) | 66.8% | 76.0% | 85.3% | 92.2% | 78.8% |
Liabilities (as a % of assets) | 40.2% | 35.8% | 33.2% | 33.4% | 32.9% |
Unrestricted net assets | $63,827,269 | $68,662,718 | $60,336,737 | $74,684,207 | $75,857,659 |
Temporarily restricted net assets | $23,046,932 | $32,085,925 | N/A | N/A | N/A |
Permanently restricted net assets | $17,571,146 | $17,806,064 | N/A | N/A | N/A |
Total restricted net assets | $40,618,078 | $49,891,989 | $55,494,930 | $59,539,428 | $48,536,132 |
Total net assets | $104,445,347 | $118,554,707 | $115,831,667 | $134,223,635 | $124,393,791 |
Key data checks
Key data checks info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Principal Officer
Cyndi Zagieboylo
Number of employees
Source: IRS Form 990
National Multiple Sclerosis Society
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
National Multiple Sclerosis Society
Highest paid employeesSOURCE: IRS Form 990
Compensation data
National Multiple Sclerosis Society
Board of directorsas of 08/29/2023
Board of directors data
Richard Knutson
Eugene May
Secretary
Peter Porrino
Retired
Mindy J Alpert
Smith Barney
Greg Bishop
Williams Mullen
Michal Bogdonoff
Chris Campbell
eFinancial
Hafiz Chandiwala
Coca-Cola Bottling Company
Kassaundra Escalera
Amazon
Dana Foote
KPMG LLP
Elizabeth Forstneger
Cushman & Wakefield
Brendon Gallagher
Sirius Wealth Management
Shyam Gidumal
WeWork
Peter Harbilas
CornerStone Partners LLC
Andy Harris
Janssen
Ian Harris
Investing Company
Lily Jung Henson
Piedmont Henry Hospital
Bonnie Higgins
Retired
William Holley
Parker, Hudson, Rainer & Dobbs, LLP
Mark Livingston
Rick McDermott
McDermott IP Law
William T Monahan
Imation Corporation
Elizabeth Page
Russell Parker
rpmAUM
Chet Porembski
Nannette L Reid
US Bank
Elizabeth Rodriguez
JLL's Project & Development Services
Tobi Rogowsky
David M Rottkamp
Grassi & Co.
Robert K Shin, MD
Georgetown Multiple Sclerosis and Nueroimmunology Center
Diana Twadell
Integrity Employee Benefits and Insurance Services
Laura Vaccaro
Valero Energy
Wendi Wasik
Wasik Consulting
Malcolm P Wattman
Retired
Caroline Whitacre, PhD
Retired
Mitzi Williams
Joi Life Wellness Group
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
Equity strategies
Last updated: 07/07/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.
Contractors
Fiscal year endingProfessional fundraisers
Fiscal year endingSOURCE: IRS Form 990 Schedule G