National Multiple Sclerosis Society HQ

GuideStar Charity Check

National Multiple Sclerosis Society

EIN: 13-5661935


We will cure MS while empowering people affected by MS to live their best lives.

Ruling year info


Principal Officer

Cyndi Zagieboylo

Main address

733 Third Avenue 3rd Floor

New York, NY 10017 USA

Show more contact info



Subject area info

Diseases and conditions

Multiple sclerosis

Population served info

People with diseases and illnesses

NTEE code info

Diseases, Disorders, Medical Disciplines N.E.C. (G99)

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our mission: We will cure MS while empowering people affected by MS to live their best lives.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Client Programs

Programs facilitate education, recreation, physical and emotional wellness, and connection with others.

Population(s) Served
People with diseases and illnesses

Our vision is a world free of MS. We are a driving force of MS research and treatment to stop disease progression, restore function, and end MS forever.

Population(s) Served
People with diseases and illnesses

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percentage of people who connected to Society resources and support who felt more confident in addressing the challenges of MS.

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Based on survey responses from a variety of National MS Society programs

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our strategic plan guides the impact we will achieve through 2024. It addresses the unique experiences of all people affected by MS and our role in reaching that future, while highlighting our firmly held belief—together we are stronger. Our strategic plan is focused on four impact areas: (1) improving access to personalized, high-quality MS healthcare (2) empower people affected by MS to solve everyday challenges, (3) accelerate cures through global leadership, and (4) strengthen the MS movement through more and deeper connections.

Invest in global research that accelerates progress of the Pathways to Cures Roadmap
Provide leadership to coordinate and leverage global research investments
Expand and diversify the MS research workforce
Advocate for policy and regulatory changes that advance MS research and treatment
Engage people affected by MS in the development of research strategy and implementation
Increase awareness and recognition of MS and its symptoms among people at risk of MS and healthcare providers
Advance systemic policies (legislation, regulation, company policies) and changes that improve the lives of people with MS (cost, access)
Advance evidence-based MS care guidance (personalized healthcare)
Build capacity and understanding of MS within the healthcare system
Position the Society as the global leader in delivering trusted information and resources for people affected by MS
Partner with people affected by MS to develop a personalized roadmap to navigate their MS
Leverage the expertise of strategic partners to get people affected by MS what they need
Bring more people and diversity into the MS movement
Engage people how they want to be engaged
Create experiences to ensure continued engagement
Enable technologies to improve constituent experience
Strengthen our staff and volunteer workforce through talent acquisition, engagement, and professional development
Increase organizational innovation

We mobilize volunteers, staff, organizations, and communities to develop resources and deepen connections and action, including donor engagement at all levels. We facilitate worldwide research, scientific collaboration and training while creating connections to the resources, information and others so that people can live their best lives as we work to end MS forever. We engage people in local, state and national advocacy to ensure that decision-makers are fully informed, and we equip staff and volunteers with the tools, technology and training to work most effectively. We ensure an inclusive and powerful culture that compels people to be leaders in the MS movement as we engage the world in achieving a world free of MS.

• The National MS Society is the world’s leading private funder of MS research, investing $1.1 billion since 1946.
• The National MS Society is relentless in ensuring all decision-makers are clear about the financial devastation that the high cost of medications can cause – a complex problem that requires all stakeholders coming together to solve.
• The National MS Society advanced the careers of over 1,000 researchers who have been behind nearly every major breakthrough and treatment in MS.
• The National MS Society has launched the careers of 120 MS specialists who provide care to more than 100,000 people with MS.
• The National MS Society tackles the complex challenges of MS from many angles, like MS Navigator for individual solutions, advocacy to create systemic change and lifestyle research to inform what people can do every day to live their best lives.
• People affected by MS are more resilient and live better lives when they are connected with the National MS Society.
• In the United States, 100% of people affected by MS have access to an MS Navigator who will partner with them to address individual challenges and concerns. MS Navigators spend 3.5 hours on average working with each person, and care management is available when problems are so complex they require home visits.
• Over 500,000 of the nearly 1 million people living with MS in the United States are connect to the National MS Society.
• People who participate in National MS Society programs live better lives – they are less isolated, better informed and happier.
• The National MS Society has invested in early research that has led to the discovery of every effective treatment for MS, including the first therapies for primary progressive and pediatric MS.
• As lead agency of the International Progressive MS Alliance, we lead a coordinated, global effort to fuel breakthroughs for people with progressive MS. 20 MS organizations from 19 countries have joined the Alliance.
• The National MS Society has provided early career support and funding to nearly every recognized MS expert.
• Nationwide, more than 35,000 MS activists amplify the voices of the MS community, shaping government decisions affecting people with MS, and making new solutions possible, affordable, and accessible.
• MS activism has led to $93.1 million in MS research funding through the Department of Defense.
• MS activists have played a direct role in increasing access to generic MS medications and ending surprise medical billing.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback


National Multiple Sclerosis Society
Fiscal year: Oct 01 - Sep 30

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 1.89 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 4.6 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 27% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

National Multiple Sclerosis Society

Revenue & expenses

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

National Multiple Sclerosis Society

Balance sheet

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

National Multiple Sclerosis Society

Financial trends analysis Glossary & formula definitions

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

This snapshot of National Multiple Sclerosis Society’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $10,150,893 $6,833,004 -$6,718,904 $15,547,724 $1,999,045
As % of expenses 5.8% 3.8% -4.3% 11.3% 1.3%
Unrestricted surplus (deficit) after depreciation $7,787,242 $4,835,449 -$8,325,981 $14,347,470 $1,173,452
As % of expenses 4.4% 2.7% -5.2% 10.4% 0.7%
Revenue composition info
Total revenue (unrestricted & restricted) $196,550,538 $196,889,837 $155,230,514 $146,424,652 $171,945,464
Total revenue, % change over prior year 8.4% 0.2% -21.2% -5.7% 17.4%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 1.0% 1.5% 1.8% 1.4% 1.8%
Government grants 0.0% 0.0% 0.3% 0.3% 6.2%
All other grants and contributions 96.5% 97.0% 96.4% 94.9% 91.0%
Other revenue 2.4% 1.4% 1.5% 3.5% 1.1%
Expense composition info
Total expenses before depreciation $173,734,962 $179,296,147 $156,986,592 $137,226,124 $158,842,698
Total expenses, % change over prior year -5.0% 3.2% -12.4% -12.6% 15.8%
Personnel 47.2% 47.0% 51.2% 50.9% 49.7%
Professional fees 7.0% 7.1% 6.7% 7.7% 8.1%
Occupancy 5.8% 5.6% 6.4% 6.3% 5.1%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 22.3% 22.9% 20.3% 22.3% 22.3%
All other expenses 17.8% 17.4% 15.5% 12.8% 14.8%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $176,098,613 $181,293,702 $158,593,669 $138,426,378 $159,668,291
One month of savings $14,477,914 $14,941,346 $13,082,216 $11,435,510 $13,236,892
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $0 $0 $0 $0 $1,564,857
Total full costs (estimated) $190,576,527 $196,235,048 $171,675,885 $149,861,888 $174,470,040

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 3.9 4.2 5.5 6.1 5.3
Months of cash and investments 10.0 10.6 11.3 15.5 12.2
Months of estimated liquid unrestricted net assets 4.1 4.3 4.4 6.4 5.6
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $56,262,921 $62,786,233 $71,802,303 $69,719,306 $70,424,239
Investments $89,054,621 $95,317,761 $75,742,539 $107,732,616 $91,395,739
Receivables $17,394,163 $13,283,248 $14,923,395 $13,550,138 $13,961,357
Gross land, buildings, equipment (LBE) $14,895,997 $15,727,499 $15,166,212 $15,288,473 $9,096,234
Accumulated depreciation (as a % of LBE) 66.8% 76.0% 85.3% 92.2% 78.8%
Liabilities (as a % of assets) 40.2% 35.8% 33.2% 33.4% 32.9%
Unrestricted net assets $63,827,269 $68,662,718 $60,336,737 $74,684,207 $75,857,659
Temporarily restricted net assets $23,046,932 $32,085,925 N/A N/A N/A
Permanently restricted net assets $17,571,146 $17,806,064 N/A N/A N/A
Total restricted net assets $40,618,078 $49,891,989 $55,494,930 $59,539,428 $48,536,132
Total net assets $104,445,347 $118,554,707 $115,831,667 $134,223,635 $124,393,791

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Letter of Determination is not available for this organization
Form 1023/1024 is not available for this organization

Principal Officer

Cyndi Zagieboylo

Number of employees

Source: IRS Form 990

National Multiple Sclerosis Society

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

National Multiple Sclerosis Society

Highest paid employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

National Multiple Sclerosis Society

Board of directors
as of 08/29/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Richard Knutson

Eugene May


Peter Porrino


Mindy J Alpert

Smith Barney

Greg Bishop

Williams Mullen

Michal Bogdonoff

Chris Campbell


Hafiz Chandiwala

Coca-Cola Bottling Company

Kassaundra Escalera


Dana Foote


Elizabeth Forstneger

Cushman & Wakefield

Brendon Gallagher

Sirius Wealth Management

Shyam Gidumal


Peter Harbilas

CornerStone Partners LLC

Andy Harris


Ian Harris

Investing Company

Lily Jung Henson

Piedmont Henry Hospital

Bonnie Higgins


William Holley

Parker, Hudson, Rainer & Dobbs, LLP

Mark Livingston

Rick McDermott

McDermott IP Law

William T Monahan

Imation Corporation

Elizabeth Page

Russell Parker


Chet Porembski

Nannette L Reid

US Bank

Elizabeth Rodriguez

JLL's Project & Development Services

Tobi Rogowsky

David M Rottkamp

Grassi & Co.

Robert K Shin, MD

Georgetown Multiple Sclerosis and Nueroimmunology Center

Diana Twadell

Integrity Employee Benefits and Insurance Services

Laura Vaccaro

Valero Energy

Wendi Wasik

Wasik Consulting

Malcolm P Wattman


Caroline Whitacre, PhD


Mitzi Williams

Joi Life Wellness Group

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/7/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight

Race & ethnicity

Gender identity


Sexual orientation

No data


Equity strategies

Last updated: 07/07/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser