VETERANS MULTI- SERVICE CENTER INC
"Serving Those Who Served"
VETERANS MULTI- SERVICE CENTER INC
EIN: 23-2764079
as of September 2023
as of September 18, 2023
Mission
To provide services, programs, opportunity and advancement to Veterans of the U.S. military and their families.
Ruling year
1995
Executive Director
Mr. Joe Brooks
Main address
213-217 North 4th Street
Philadelphia, PA 19106 USA
EIN
23-2764079
Job training
Housing services
Special population support
Population served
Families
Homeless people
Incarcerated people
Veterans
NTEE code
Military/Veterans' Organizations (W30)
Employment Training (J22)
Other Housing Support Services (L80)
IRS subsection
501(c)(3) Public Charity
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
Tax forms
Communication
Programs and results
Reports and documents
Download annual reportsWhat we aim to solve
Many of our Veteran clients fall within the parameters of low-income, previously incarcerated, homeless or on the brink of homelessness, and may endure certain substance abuse and mental health issues. The Veterans Multi-Service Center is the only non-profit organization in the Philadelphia region offering comprehensive services to eliminate those barriers and help Veterans assimilate back into society, sustain housing, and earn a livable wage.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Perimeter - Day Service Center
The premise of the Perimeter is to provide a boundary of defense for our Veterans, separating the safe from the unsafe.
Located at VMC headquarters in Philadelphia, the Perimeter offers daytime drop-in services for Veterans experiencing homelessness and Veterans who are at risk of becoming homeless. We see over 20,000 clients annually. The Perimeter provides daily van transportation to and from designated locations including local shelters, the Corporal Michael J. Crescenz VA Medical Center and Camden, New Jersey. When Veterans arrive, we assess their immediate needs and offer services including breakfast and lunch, showers, personal hygiene items, haircuts and laundry facilities. After immediate needs are addressed, an assessment is completed, and practical goals are set to stabilize housing. Through case management, our Veterans are provided the greatest opportunity for personal advancement, independence and success.
An Outreach Specialist from the VA Regional Office is available at the Perimeter on a weekly basis to offer information on benefits and to assist with filing claims. Legal assistance is accessible onsite through our collaboration with the Homeless Advocacy Project (HAP). Daily educational presentations related to relationships, personal care, substance abuse, PTSD, and financial planning are offered.
The VMC is also proud to host the Veterans Community Resource and Referral Center (CRRC), the VA’s national standard for providing Veterans referrals to the VA and other community agencies for services.
Veteran Employment
We believe the VMC provides a common point of reference and shared understanding between veteran job seekers and employers. Through our expertise, we crafted the Veterans Employment Program.
Our strategy is straight forward. We assist and support Veterans with:
Career Coaching: We support veterans in discovering what they inspire to be as they enter the civilian workforce. Did you hate what you did in the military? That’s ok! Our Employment Specialists review your past work experience and determine with realistic and attainable future goals. We encourage you to take ownership of your career path and will work with you to get the right role.
Resume Building: We can help create, edit, and provide feedback for your resume. Translating your military work experience to a clear and concise resume that every hiring manager will understand.
Employment Referrals: We have established relationships with regional small and midsize companies and skilled trade unions in the greater Philadelphia area by emphasizing the benefits of hiring military veterans. We also have friends at the regional Fortune 500 companies who are recruiting veterans as well. We are the go-to source for employers who are actively recruiting veterans.
We strive to be the definitive bridge in the Delaware Valley between veterans transitioning into civilian employment and prospective hiring managers, ensuring that military acquired skills are effectively converted into relevant roles within the organization.
As a non-profit organization, we have the advantage of working directly with veteran job seekers and assisting employers in locating and tapping into a qualified candidate pool. That means free for you and free for the employer!
Our motivation to achieve our goals is fueled only by the desire to support veterans transition to successful and meaningful careers. Since 1980 we have thrived as the main Veterans Service Organization in Philadelphia. Our passion, experience, and grit will you give you the confidence to trust our commitment to serving those who served.
Please reach out to us at 215-923-2600 to set up an appointment, chat, or ask questions.
Veteran Benefit / Entitlement Assistance
Our Veteran Service Officers hold an in-depth knowledge of the VA Medical system and VA disability claims and entitlements and are available to answer any questions that Veterans may have. Veterans themselves, our VSO’s work one-on-one with Veterans to establish a strong working relationship and provide support while addressing their needs and guiding them through the process of filing VA service connected claims and/or understanding and applying for your GI Bill entitlements.
Supportive Services for Veterans and Families (SSVF)
SSVF provides comprehensive supportive services to very low income Veterans and their families who are currently experiencing homelessness or are at risk of losing their homes. Eligible Veterans may receive time-limited financial assistance for rent, utilities, and security deposits. SSVF also offers short term case management services linking Veterans within the Veterans Administration and other community resources.
SSVF Services are provided in Pennsylvania (Philadelphia, Bucks, Chester, Montgomery, Delaware, Potter, Cameron, Clinton, Centre, Union, Snyder, Mifflin, North Cumberland, Tiogo, Lycoming, Juniata, Fulton, Franklin); Delaware (New Castle, Kent, Sussex); and New Jersey (Burlington, Gloucester, Camden, Atlantic, Salem, Cumberland, Cape May).
Permanent Supportive Housing Programs
VMC operates three permanent supportive housing programs providing assistance to veterans and chronically homeless individuals in transition.
HUD 64 (Shelter Plus Care Program) - Proving housing for 14 formerly homeless individuals at VMC’s Edison 64 community. HUD 64 consists of chronically homeless individuals with physical/mental/behavioral health disorders.
Freedom’s Gate (Shelter Plus Care Program) - Freedom’s Gate provides tenant based rental assistance to 39 formerly homeless veterans. This program consists of chronically homeless veterans with physical/mental/behavioral health disorders.
Veterans Home Project (Supportive Housing Program) -
Provides subsidized, supportive housing to 11 formerly homeless veterans with extremely low income. The Veterans Home Project population consists of chronically homeless veterans with physical/mental/behavioral health disorders.
Women Veterans Program
In 2014 the VMC created the Women Veterans Program (WVP) to address the growing and unique needs of Women Veterans. Our mission is to provide community driven space exclusively for Women Veterans at all of our locations throughout Pennsylvania, New Jersey and Delaware with an emphasis on access to services.
As the only program of its kind in the Region, community based, client centered innovation is the heart of our Women Veterans Program. We’re proud to offer comprehensive resources for Women Veterans and their families in a trauma-informed space, tailored to the unique needs of military women. The WVP Old City location features a clothing closet, open computer lab, lending library, children’s play area and a full calendar of wellness and fellowship events. All of our activities, resources and events are free for military women and their children.
Women Veterans and their families are invited to spend time at the WVP connecting with each other, and the overall community. We regular
Staff Sergeant Parker Gordon Fox Suicide Prevention Program (SSG Fox)
Are you a veteran or active-duty member having suicidal thoughts? Do you think a veteran or active duty member in your life is at risk of suicide? Are you struggling with any of the following?
Loss of your home
Mental health
Thoughts of self-harm
Stressful life events
Recent loss
Chronic pain
Legal Challenges
Unemployment
Substance use self-harm
Our Peer Support Specialists and staff are available to listen, offer help and connect participants to resources through our Staff Sergeant Parker Gordon Fox Suicide Prevention (SSG Fox) Program and help support Veterans and active-duty members at risk of suicide. SSG Fox is a program of the Veterans Multi-Service Center (VMC) that serves on an annual basis, over 6,500 of our most vulnerable Veteran families throughout PA, Southern NJ, and DE.
NEW DAY Outreach Program
Mobile substance abuse outreach services, a program of the Veteran’s Multi-Service Center (VMC)
Committed to assisting Veterans with substance abuse disorders
The New Day team of certified Recovery Specialists (CRS’s) will walk with you or your loved one from the streets to treatment, through the system, and into a life of sobriety. We link participants to treatment centers, inpatient and outpatient, as well as seeking out the best Medical Assisted Treatment (MAT) options for people with opioid use disorder.
One-on-One Guidance
A certified Recovery Specialist (CRS’s) will work with you to maneuver through the proper steps in order to get you into the right recovery program.
In the Community
Outreach specialists go into facilities, agencies and other community spaces to spread awareness of the New Day Program and the resources of the VMC. Outreach Specialist and CRS’s are in the community daily to connect with those Veterans suffering from substance abuse disorder.
Where we work
Awards
International Impact Award 2002
Glaxo Smith Kline
Exemplary Public Interest Award 2002
Department of Labor
Non-Profit of the Year 2007
Greater Philadelphia Chamber of Commerce
Top-Rated 2012
Great Nonprofits
Top-Rated 2013
Great Nonprofits
External assessments
Affiliations & memberships
National Coalition of Homeless Veterans 2014
External reviews
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The Veterans Multi-Service Center has developed the following goals: (1) Continue commitment to sustaining formerly homeless older veterans in housing; (2) Expand services for the growing population of women veterans; (3) Increase focus on younger veterans to prevent homelessness; (4) Introduce comprehensive intake assessment and metrics that track client progress; and (5) Add mental and behavioral health support services.
What are the organization's key strategies for making this happen?
(1) Continue commitment to sustaining formerly homeless older veterans in housing: Continue to provide supportive and subsidized housing to the veteran population in Philadelphia, while exploring options to expand regionally. (2) Expand services for the growing population of women veterans: VMC has developed a plan to increase these services and are seeking funding from various sources. (3) Increase focus on younger veterans to prevent homelessness: VMC is developing a plan to attract and serve newly discharged Veterans with no or low barriers and assist them with transition. (4) Introduce comprehensive intake assessment and metrics that track client progress: Develop and deploy a new set of metrics to track support to Veterans, we are currently in the implementation phase. (5) Add mental and behavioral health support services: Partner with community-based health and human service providers to expand services for veterans and their families.
What are the organization's capabilities for doing this?
In 2017, the VMC Board of Directors began the process of developing a long term strategic plan to benefit the future of VMC and further assist Veterans. The Board established a Strategic Planning Committee to propose a vision for VMC's future, built around key Strategic Questions and developed priorities, outcomes desired, goals, objectives and tactics. The Strategic Plan was voted upon and adopted by the Board at its meeting on September 27, 2017. Each of VMC's goals has a timeline and progress is reported to the Strategic Planning Committee and Board of Directors at each meeting. VMC's staff, Board of Directors, as well as the planning committee are committed to accomplish our goals within our desired time frames.
What have they accomplished so far and what's next?
The Veterans Multi-Service Center continues to provide supportive and subsidized housing to the veteran population in Philadelphia. Currently we are working on ways to expand our Women Veteran programs, increase focus on young Veterans to prevent homelessness, Introduce comprehensive intake assessment and metrics that track client progress, and we are looking to partner with community-based health and human service providers to add mental and behavioral health support services.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2022 info
2.00
Months of cash in 2022 info
1.4
Fringe rate in 2022 info
22%
Funding sources info
Assets & liabilities info
Financial data
VETERANS MULTI- SERVICE CENTER INC
Revenue & expensesFiscal Year: Jul 01 - Jun 30
VETERANS MULTI- SERVICE CENTER INC
Balance sheetFiscal Year: Jul 01 - Jun 30
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jul 01 - Jun 30
This snapshot of VETERANS MULTI- SERVICE CENTER INC’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
| Profitability info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Unrestricted surplus (deficit) before depreciation | $235,597 | $4,773 | -$184,729 | $935,936 | $507,765 |
| As % of expenses | 2.3% | 0.0% | -1.5% | 5.3% | 3.4% |
| Unrestricted surplus (deficit) after depreciation | $111,548 | -$88,864 | -$255,199 | $868,344 | $433,584 |
| As % of expenses | 1.1% | -0.8% | -2.0% | 4.9% | 2.9% |
| Revenue composition info | |||||
|---|---|---|---|---|---|
| Total revenue (unrestricted & restricted) | $10,253,488 | $10,645,848 | $12,544,657 | $18,429,579 | $14,923,218 |
| Total revenue, % change over prior year | -11.2% | 3.8% | 17.8% | 46.9% | -19.0% |
| Program services revenue | 5.6% | 6.0% | 2.6% | 0.3% | 0.7% |
| Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Investment income | 0.0% | 0.1% | 0.1% | 0.1% | 0.0% |
| Government grants | 80.3% | 77.9% | 76.6% | 84.6% | 88.5% |
| All other grants and contributions | 10.6% | 12.7% | 16.3% | 8.8% | 5.2% |
| Other revenue | 3.5% | 3.3% | 4.4% | 6.3% | 5.6% |
| Expense composition info | |||||
|---|---|---|---|---|---|
| Total expenses before depreciation | $10,120,533 | $10,632,124 | $12,668,388 | $17,592,000 | $14,745,493 |
| Total expenses, % change over prior year | -6.0% | 5.1% | 19.2% | 38.9% | -16.2% |
| Personnel | 53.2% | 51.7% | 50.3% | 40.5% | 47.5% |
| Professional fees | 2.8% | 2.6% | 2.1% | 3.3% | 0.0% |
| Occupancy | 6.2% | 6.6% | 5.8% | 2.7% | 4.1% |
| Interest | 0.2% | 0.3% | 0.3% | 0.2% | 0.3% |
| Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| All other expenses | 37.6% | 38.8% | 41.5% | 53.2% | 48.1% |
| Full cost components (estimated) info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Total expenses (after depreciation) | $10,244,582 | $10,725,761 | $12,738,858 | $17,659,592 | $14,819,674 |
| One month of savings | $843,378 | $886,010 | $1,055,699 | $1,466,000 | $1,228,791 |
| Debt principal payment | $18,629 | $0 | $0 | $176,061 | $583,846 |
| Fixed asset additions | $0 | $0 | $0 | $0 | $195,436 |
| Total full costs (estimated) | $11,106,589 | $11,611,771 | $13,794,557 | $19,301,653 | $16,827,747 |
Capital structure indicators
| Liquidity info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Months of cash | 1.1 | 1.7 | 1.6 | 1.5 | 1.4 |
| Months of cash and investments | 1.1 | 1.7 | 1.6 | 1.5 | 1.4 |
| Months of estimated liquid unrestricted net assets | 1.6 | 2.0 | 1.4 | 1.6 | 2.2 |
| Balance sheet composition info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Cash | $908,643 | $1,518,509 | $1,678,852 | $2,149,168 | $1,768,559 |
| Investments | $0 | $0 | $0 | $0 | $0 |
| Receivables | $1,286,842 | $1,087,253 | $2,001,818 | $1,860,845 | $1,847,784 |
| Gross land, buildings, equipment (LBE) | $2,785,138 | $2,806,502 | $2,830,348 | $2,830,348 | $2,987,993 |
| Accumulated depreciation (as a % of LBE) | 55.1% | 58.0% | 59.4% | 61.8% | 59.7% |
| Liabilities (as a % of assets) | 19.4% | 30.0% | 47.3% | 35.3% | 30.2% |
| Unrestricted net assets | $2,235,187 | $2,146,323 | $1,891,124 | $2,759,468 | $3,193,052 |
| Temporarily restricted net assets | $649,417 | $658,368 | N/A | N/A | N/A |
| Permanently restricted net assets | $0 | $0 | N/A | N/A | N/A |
| Total restricted net assets | $649,417 | $658,368 | $719,367 | $621,011 | $290,971 |
| Total net assets | $2,884,604 | $2,804,691 | $2,610,491 | $3,380,479 | $3,484,023 |
Key data checks
| Key data checks info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Executive Director
Mr. Joe Brooks
Joe Brooks is a non-profit professional with nearly two decades of leadership experience in this business sector. Prior to joining VMC as its Executive Director, Joe served as President and CEO for the USO of Pennsylvania & Southern NJ. At the USO, Joe’s team increased & diversified revenues by 114%, expanded the military service organization’s geographic service area by 87%, delivered program innovation to our military families, trained and expanded its board of directors and staff, and created a collaborative work culture that retained & attracted top talent. Joe is a lifelong Philadelphian having attended Cardinal Dougherty High School, Temple University & the Wharton School of Business. His proudest accomplishment is being the father to Sean, Ally, Anna and Kara.
Number of employees
Source: IRS Form 990
VETERANS MULTI- SERVICE CENTER INC
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
VETERANS MULTI- SERVICE CENTER INC
Highest paid employeesSOURCE: IRS Form 990
Compensation data
VETERANS MULTI- SERVICE CENTER INC
Board of directorsas of 07/06/2023
Board of directors data
Mr. Steve Ramsey
Lockheed Martin
Term: 2017 - 2024
Rodney Little
RL Little Consulting
Jonathan Saidel
Cohen, Placitella and Roth
James Davie
JD Bravo Company
Marie Nahikian
Retired U.S. Department of HUD
Jack ONeill
Retired Roofers Union Local 30
Lisa DeBella
Berkshire Hathaway Home Services, Fox & Roach Realtors
Cherie Arabia
Comcast
Susan Kretsge
Retired Deputy Mayor for Health and Social Services
Donna Bailey
Community Behavioral Health
Ed Yost
Wawa
Nicole Reigelman
Pennsylvania House of Representatives Democratic Caucus
Steve Phillabaum
NFP
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 07/06/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
Contractors
Fiscal year endingGuideStar Pro Reports
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- Letter of Determination
- Officer and/or Employee data for 2022, 2021, 2020, 2019, 2018
- Contractor and/or Paid Preparer data for 2022, 2021, 2020
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