The Whole Journey

aka Hagar USA   |   Charlotte, NC   |
GuideStar Charity Check


EIN: 20-1507669


Hagar is an international non-profit organization dedicated to the protection, recovery, and community reintegration of survivors of human rights abuses, particularly human trafficking, sexual exploitation, and domestic violence.  We strive to see communities free and healed from the trauma of slavery, trafficking and abuse, and we partner with the not-for-profit, government and for-profit sectors to achieve our mission.

Ruling year info


Executive Director

Mrs. Catherine Kirkendall

Main address

1609 East Fifth Street Suite #2

Charlotte, NC 28204 USA

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Subject area info

Freedom from slavery

Human services

Population served info

Children and youth

Women and girls

Low-income people

Victims of crime and abuse

NTEE code info

Fund Raising and/or Fund Distribution (P12)

What we aim to solve

SOURCE: Self-reported by organization

There are 40.3 million people living in slavery and bondage today. Breaking free from that abuse is the first step, but each person needs holistic care to walk the journey through the trauma associated with the abuse. With 25 years of experience, HAGAR has transformed into an internationally renowned leader in recovery services for survivors of human trafficking, slavery and abuse.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Aftercare for women and children

Hagar gives wholistic care to women and children who have experience human trafficking, slavery and abuse.

Population(s) Served
Women and girls
Children and youth

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hagar's goal is to see communities free and healed from the trauma of slavery, trafficking, and abuse. To take those from the toughest of human conditions, and bring them to a place of resiliency

Hagar provides aftercare in the form of: safe housing, counseling, case management, health care, education, job services, legal support and finally reintegration services.

We have programs in Cambodia, Afghanistan, Vietnam, Singapore, and capacity building in Myanmar. We have expert staff and the infrastructure to care for individuals who are referred to Hagar.

At Hagar we are committed to the whole journey. The whole journey starts with a survivor, an individual who has experienced severe trauma as a result of slavery, trafficking, or abuse. From the moment that individual enters our care, we work with them to assess what their needs are, and offer a full range of intensive and individualized services. We rebuild trust and resilience.

We can provide a safe place to live, counselling, case management services, legal support, education, and safe, empowering jobs. We create opportunities to ensure that the individual is not simply surviving, but thriving. The whole journey encapsulates each step taken by a survivor toward healing. Our goal is for each individual to be a champion for change in their own life and in the community.

Hagar is a global leader in supporting those who have experienced trauma to heal, develop their resilience, and lead full, productive lives. We call this trauma-informed care.

The Centre of Excellence for Trauma-informed Care is a collaborative space for academics, fieldwork practitioners, development specialists, and advocates to come together to further research and implement what we believe is the most effective means of recovery for trauma survivors across the globe.

Our Impact
At Hagar, we see the whole journey of the whole person. The Hagar impact is unique, because no one journey or client is the same. Our approach is to provide individualized care for every survivor we come into contact with, which to date, stands at more than 21,000 people. We don’t have a set time frame on how long we work with a client for; we do whatever it takes for as long as it takes.

We don’t just work at the individual level, but at a systemic level to see change in the countries in which we work. Local staff work closely with communities to empower them to change their attitudes and responses to slavery and abuse, in 2019 alone we trained 10,645 community members on topics like domestic abuse and trafficking awareness.

The Hagar impact is created in partnerships with government and local leaders. We know that this means this impact will have longevity. We currently have training and research partnerships with governments in each of the countries we work in. The Hagar impact is global, with programs in four countries across the world and support offices in six.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We engage the people who provide feedback in looking for ways we can improve in response, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time


Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 73.26 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 1.6 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 6% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990


Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data


Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data


Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of HAGAR USA INC’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$2,024 -$36,640 $18,413 $245 -$90,566
As % of expenses -0.4% -7.9% 4.9% 0.0% -16.3%
Unrestricted surplus (deficit) after depreciation -$13,659 -$36,640 $18,168 $0 -$90,812
As % of expenses -2.8% -7.9% 4.8% 0.0% -16.4%
Revenue composition info
Total revenue (unrestricted & restricted) $640,524 $358,416 $339,615 $605,594 $476,855
Total revenue, % change over prior year 62.7% -44.0% -5.2% 78.3% -21.3%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 0.0% 0.0% 6.6% 4.6% 0.0%
All other grants and contributions 100.0% 100.0% 93.4% 95.4% 100.0%
Other revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $482,647 $461,854 $375,078 $572,841 $554,880
Total expenses, % change over prior year 22.0% -4.3% -18.8% 52.7% -3.1%
Personnel 32.2% 31.2% 22.9% 15.6% 18.4%
Professional fees 1.5% 2.1% 2.8% 1.7% 8.0%
Occupancy 0.7% 0.4% 0.0% 0.7% 2.1%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 56.2% 56.8% 61.0% 74.3% 67.8%
All other expenses 9.4% 9.6% 13.2% 7.6% 3.7%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $494,282 $461,854 $375,323 $573,086 $555,126
One month of savings $40,221 $38,488 $31,257 $47,737 $46,240
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $0 $0 $736 $0 $0
Total full costs (estimated) $534,503 $500,342 $407,316 $620,823 $601,366

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 2.1 1.3 2.9 2.1 1.1
Months of cash and investments 2.1 1.3 2.9 2.1 1.1
Months of estimated liquid unrestricted net assets 1.7 0.9 1.6 0.0 0.6
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $85,494 $50,716 $92,071 $99,989 $50,842
Investments $0 $0 $0 $0 $0
Receivables $147,634 $81,305 $162 $25,497 $2,497
Gross land, buildings, equipment (LBE) $58,177 $58,177 $58,913 $6,112 $0
Accumulated depreciation (as a % of LBE) 100.0% 100.0% 99.2% 96.0% 0.0%
Liabilities (as a % of assets) 0.6% 2.9% 0.2% 0.6% 12.3%
Unrestricted net assets $69,574 $32,934 $51,102 $0 $29,391
Temporarily restricted net assets $162,096 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $162,096 $95,298 $41,422 $0 $17,370
Total net assets $231,670 $128,232 $92,524 $125,032 $46,761

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No Yes No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Mrs. Catherine Kirkendall

Number of employees

Source: IRS Form 990


Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.


Board of directors
as of 09/18/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mr. Jeff Buterbaugh

Konrad Solutions

Term: 2017 -

Deborah Manzanares

Hewlett Packard in eBusiness Operations

Jeff Buterbaugh

Konrad Solutions

Bruce Messenger

Director and Utility Sector Lead for the Florida and East Ohio region of Sogeti USA

Amanda Sowadski

Tiffany Yore


Adam Broadway

Cari Zoellner

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 12/12/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity


Sexual orientation


There are no contractors recorded for this organization.

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser