Heartlinks

Because Life is for Living

aka Heartlinks | Grandview, WA | http://heartlinkshospice.org

GuideStar Charity Check

Heartlinks

EIN: 91-1067873

Contributions tax deductible
as of March 2023

IRS BMF 509(a)(1)
as of March 13, 2023

View summary

Charity Check report

Mission

The mission of Heartlinks is to enrich the quality of life for individuals and their families in need of comprehensive end-of-life care.

Ruling year info

1980

Executive Director

Shelby E Moore

Main address

204 W 2nd Street

Grandview, WA 98930 USA

Show more contact info

Formerly known as

Lower Valley Hospice

EIN

91-1067873

Subject area info

Hospice care

Human services

Population served info

Children and youth

Adults

Young adults

Seniors

Families

Show more populations served

NTEE code info

Hospice (P74)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms

Show Forms 990

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The mission of Heartlinks is to enrich the quality of life for individuals and their families in need of comprehensive end-of-life care. Heartlinks is aiming to provide care to those that want to pass away in their own home, regardless of the location of their home.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hospice Benefit Shop

The dedication and caring of Hobs volunteers are key to Heartlinks Hospice's ability to successfully perform our mission, i.e. to enrich the quality of life by providing loving care to the dying and support to their families.

The following donations are welcomed:

clothing
jewelry
collectibles
linens
kitchen, bath and home decorating items

The size of the shop, however, does not permit the acceptance of large appliances, such as refrigerators, washers, dryers, etc. Donations are tax deductible, and receipts are available.

With the increasing cost of medications, medication equipment and medical supplies provided to patients, Heartlinks estimates the cost of providing hospice "Caratos" (unreimbursed) care to a single patient for six months is over $27,000. For the 10 children on our Pediatric Palliative Care (PPC) the unreimbursed expenses are over $36,000 every six months. As the only rural provider of PPC in Washington we are able to say yes because of your involvement and your generosity.

Population(s) Served

Families

Pediatric Palliative Care

Heartlinks Hospice was the first rural Pediatric Palliative care program in Washington State. And to date is still the only serving central Washington.

Pediatric patients are not “little adults” and should be treated accordingly. Pediatric patients require a very specialized kind of care. That’s why at Heartlinks only healthcare professionals that are specifically trained in pediatric medicine will be allowed to care for your child.

Population(s) Served

Children and youth

Young adults

Adult Palliative Care

Heartlinks Adult Palliative Care is the missing link in the healthcare world. Palliative care covers those that somewhere along the spectrum between initial diagnosis and hospice.

Palliative care should be initiated when an individual diagnosed with a serious and chronic illness begins to experience pain or symptoms related to their disease and is choosing to pursue treatment.

Treatment may lengthen a life span, but can often times worsen or even cause undesirable symptoms such as fatigue, shortness of breath, nausea/vomiting, and pain that decrease your quality of life.

Palliative care focuses on increasing your quality of life by relieving those symptoms while you continue to seek treatment.

Our In-Home/Community-Based Care involves a Practitioner meeting with you and your family in your home where you are most comfortable. Meeting in your home not only alleviates the burden of having to travel for an appointment, but allows the Practitioner to treat you holistically in a way that is realistic for you and your situation.

Your doctors remain fully involved while the Palliative Care Specialist is working with you.

A referral to any of our programs can be made by anyone, including family members, friends or health care professionals. Please call (509) 837-1676 or 1-800-474-6008, and a member of our team will contact you as soon as possible.

Population(s) Served

Seniors

Adults

Where we work

External reviews

Photos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of donations made by board members

Totals By Year

Population(s) Served

Adults, Children and youth, Seniors

Related Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Many of our board members are a part of our monthly giving program.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

At Heartlinks Hospice & Palliative Care, we believe home is where the heart is. We come to your home – giving your loved one the comfort of being around those they love as they go through this difficult time. Trust our staff to: Manage your loved one's pain and symptoms, Assist your loved one with emotional thoughts, Provide medicine, supplies and other formal assistance, Work to maintain their comfort, day-in and day-out, Not only do we provide support for our patients, but we also provide unwavering attention and assistance for families as a whole. This is a difficult time for all involved – and we strive to provide support for all during different times and phases of the situation.

What are the organization's key strategies for making this happen?

Heartlinks strives to provide compassionate and detailed hospice and palliative care services for Sunnyside, WA residents and the Tri-Cities including Richland and Kennewick. Our strategy to accomplish our objectives is to use memorial donations, thrift store revenue, and fundraising events to make up the difference between Medicare payments and our funding needs.

What are the organization's capabilities for doing this?

Heartlinks has been sincerely dedicated to its fundraising efforts since November of 2016 when the organization hired a Development Director to create and oversee its fundraising program. The current fundraising goal of Heartlinks is $383,500, and this is the minimum amount needed to expand our program to fit current needs. The fundraising strategy is made up of eight major components: direct mail campaigns, individual & memorial gifts, thrift store, events, grants, the board of directors giving, estate giving, and donor engagement stewardship/education. Heartlinks is lucky to have a dedicated team of volunteers that are critical to achieving our mission. Last year, volunteers gifted one million dollars in volunteer time to our patients. In addition to the volunteer time gifted to us, we also receive in-kind donations of reading books, coloring supplies, medical services, and supplies.

What have they accomplished so far and what's next?

Accomplishments, thus far:
- Heartlinks Hospice is the first and only rural provider of Pediatric Palliative Care in Benton and Yakima counties.
- Heartlinks Hospice has never turned down a patient based on their inability to pay.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

We demonstrated a willingness to learn more by reviewing resources about feedback practice.

We shared information about our current feedback practices.

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback

Financials

Heartlinks

Fiscal year: Jan 01 - Dec 31

Financial documents

Revenue vs. expenses: breakdown

SOURCE: IRS Form 990

NET GAIN/LOSS: in

Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2019

SOURCE: IRS Form 990

3.94

Average of 3.24 over 10 years

Months of cash in 2019

SOURCE: IRS Form 990

1

Average of 1.5 over 10 years

Fringe rate in 2019

SOURCE: IRS Form 990

27%

Average of 25% over 10 years

Funding sources

Source: IRS Form 990

Assets & liabilities

Source: IRS Form 990

Financial data

Source: IRS Form 990

Digitizing IRS form 990 data

Heartlinks

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

Fiscal year ending: Download Data

Revenue
Contributions	$45,363
Government Grants	$0
Program Services	$2,834,891
Investments	$7,683
Special Events	$25,360
Sales	$0
Other	$60,768
Total Revenue	$2,974,065

Expenses
Program Services	$2,156,790
Administration	$654,692
Fundraising	$79,158
Total Expenses	$2,890,640
Net Gain/Loss	$83,425

Functional expenses
Accounting Fees	$0
Advertising & Promotion	$0
Information Technology Expenses	$0
Insurance Expenses	$17,269
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$3,187
Pension Plan Contributions	$15,344
Professional Fundraising Expenses	$0

Revenue
Contributions	$63,858
Government Grants	$0
Program Services	$2,813,206
Investments	$1,719
Special Events	$44,387
Sales	$0
Other	$142,839
Total Revenue	$3,066,009

Expenses
Program Services	$2,128,598
Administration	$639,116
Fundraising	$90,294
Total Expenses	$2,858,008
Net Gain/Loss	$208,001

Functional expenses
Accounting Fees	$0
Advertising & Promotion	$20,971
Information Technology Expenses	$61,899
Insurance Expenses	$24,803
Interest Expenses	$8,437
Investment Management Fees	$0
Legal Fees	$675
Pension Plan Contributions	$0
Professional Fundraising Expenses	$0

Revenue
Contributions	$48,805
Government Grants	$0
Program Services	$2,838,016
Investments	$1,229
Special Events	$98
Sales	$0
Other	$63,495
Total Revenue	$2,951,643

Expenses
Program Services	$2,212,313
Administration	$568,526
Fundraising	$18,478
Total Expenses	$2,799,317
Net Gain/Loss	$152,326

Functional expenses
Accounting Fees	$4,500
Advertising & Promotion	$20,408
Information Technology Expenses	$53,735
Insurance Expenses	$17,798
Interest Expenses	$6,899
Investment Management Fees	$0
Legal Fees	$675
Pension Plan Contributions	$42,924
Professional Fundraising Expenses	$0

Revenue
Contributions	$55,911
Government Grants	$0
Program Services	$2,411,619
Investments	$1,621
Special Events	$619
Sales	$0
Other	$72,373
Total Revenue	$2,542,143

Expenses
Program Services	$2,026,330
Administration	$673,360
Fundraising	$20,636
Total Expenses	$2,720,326
Net Gain/Loss	($178,183)

Functional expenses
Accounting Fees	$0
Advertising & Promotion	$37,240
Information Technology Expenses	$53,336
Insurance Expenses	$18,113
Interest Expenses	$4,348
Investment Management Fees	$0
Legal Fees	$2,163
Pension Plan Contributions	$44,988
Professional Fundraising Expenses	$0

Revenue
Contributions	$91,911
Government Grants	$0
Program Services	$2,953,354
Investments	$664
Special Events	($1,349)
Sales	$0
Other	$65,479
Total Revenue	$3,110,059

Expenses
Program Services	$2,218,894
Administration	$656,733
Fundraising	$19,164
Total Expenses	$2,894,791
Net Gain/Loss	$215,268

Functional expenses
Accounting Fees	$13,556
Advertising & Promotion	$17,939
Information Technology Expenses	$51,232
Insurance Expenses	$26,439
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$1,740
Pension Plan Contributions	$44,991
Professional Fundraising Expenses	$0

Revenue
Contributions	$84,699
Government Grants	$0
Program Services	$3,644,275
Investments	$25
Special Events	$18,274
Sales	$0
Other	$72,993
Total Revenue	$3,820,266

Expenses
Program Services	$2,581,406
Administration	$902,696
Fundraising	$3,025
Total Expenses	$3,487,127
Net Gain/Loss	$333,139

Functional expenses
Accounting Fees	$9,653
Advertising & Promotion	$22,787
Information Technology Expenses	$38,741
Insurance Expenses	$27,183
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$801
Pension Plan Contributions	$32,749
Professional Fundraising Expenses	$0

Revenue
Contributions	$45,667
Government Grants	$0
Program Services	$3,021,403
Investments	$39,290
Special Events	$19,350
Sales	$0
Other	$72,569
Total Revenue	$3,198,279

Expenses
Program Services	$2,374,163
Administration	$914,226
Fundraising	$8,842
Total Expenses	$3,297,231
Net Gain/Loss	($98,952)

Functional expenses
Accounting Fees	$0
Advertising & Promotion	$31,319
Information Technology Expenses	$43,245
Insurance Expenses	$22,936
Interest Expenses	$7,325
Investment Management Fees	$0
Legal Fees	$380
Pension Plan Contributions	$31,286
Professional Fundraising Expenses	$0

Revenue
Contributions	$81,908
Government Grants	$0
Program Services	$3,153,972
Investments	$124
Special Events	$30,306
Sales	$0
Other	$133,441
Total Revenue	$3,399,751

Expenses
Program Services	$3,627,756
Administration	$575,091
Fundraising	$125,735
Total Expenses	$4,328,582
Net Gain/Loss	($928,831)

Functional expenses
Accounting Fees	$15,000
Advertising & Promotion	$29,442
Information Technology Expenses	$26,749
Insurance Expenses	$29,637
Interest Expenses	$1,602
Investment Management Fees	$0
Legal Fees	$5,824
Pension Plan Contributions	$33,525
Professional Fundraising Expenses	$0

Revenue
Contributions	$56,830
Government Grants	$0
Program Services	$3,133,125
Investments	$0
Special Events	$0
Sales	$0
Other	$211,756
Total Revenue	$3,401,711

Expenses
Program Services	$3,077,949
Administration	$479,923
Fundraising	$93,851
Total Expenses	$3,651,723
Net Gain/Loss	($250,012)

Functional expenses
Accounting Fees	$9,442
Advertising & Promotion	$41,807
Information Technology Expenses	$63,735
Insurance Expenses	$25,561
Interest Expenses	$4,061
Investment Management Fees	$0
Legal Fees	$0
Pension Plan Contributions	$0
Professional Fundraising Expenses	$0

Revenue
Contributions	$120,212
Government Grants	$0
Program Services	$3,328,326
Investments	$4,959
Special Events	$77,729
Sales	$0
Other	$148,783
Total Revenue	$3,680,009

Expenses
Program Services	$2,879,758
Administration	$572,130
Fundraising	$71,983
Total Expenses	$3,523,871
Net Gain/Loss	$156,138

Functional expenses
Accounting Fees	$8,298
Advertising & Promotion	$45,371
Information Technology Expenses	$130,687
Insurance Expenses	$27,039
Interest Expenses	$4,956
Investment Management Fees	$0
Legal Fees	$2,227
Pension Plan Contributions	$42,141
Professional Fundraising Expenses	$0

Revenue
Contributions	$122,864
Government Grants	$0
Program Services	$4,310,499
Investments	$445
Special Events	$67,589
Sales	$0
Other	$181,651
Total Revenue	$4,683,048

Expenses
Program Services	$3,412,571
Administration	$773,300
Fundraising	$52,804
Total Expenses	$4,238,675
Net Gain/Loss	$444,373

Functional expenses
Accounting Fees	$9,348
Advertising & Promotion	$63,183
Information Technology Expenses	$127,330
Insurance Expenses	$32,261
Interest Expenses	$5,829
Investment Management Fees	$0
Legal Fees	$10,949
Pension Plan Contributions	$157,263
Professional Fundraising Expenses	$0

Revenue
Contributions	$92,987
Government Grants	$25,780
Program Services	$4,357,047
Investments	$7,935
Special Events	$62,463
Sales	$115,196
Other	$1,883
Total Revenue	$4,663,291

Expenses
Program Services	$3,223,938
Administration	$1,260,044
Fundraising	$0
Total Expenses	$4,483,982
Net Gain/Loss	$179,309

Functional expenses
Accounting Fees	$16,006
Advertising & Promotion	$46,319
Information Technology Expenses	$85,809
Insurance Expenses	$26,872
Interest Expenses	$1,868
Investment Management Fees	$0
Legal Fees	$2,783
Pension Plan Contributions	$48,895
Professional Fundraising Expenses	$0

Heartlinks

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: Download Data

Assets	Jan 01, 2008	Dec 31, 2008	Change
Contributions	$45,363
Cash & Equivalents	$252,834	$352,353	$99,519
Accounts Receivable	$429,658	$490,010	$60,352
Pledges & Grants Receivable	$0	$0	$0
Receivable, Other	$0	$0	$0
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$238,446	$153,326	($85,120)
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$364,217	$361,923	($2,294)
Other	$6,719	$11,560	$4,841
Total Assets	$1,291,874	$1,369,172	$77,298

Liabilities	Jan 01, 2008	Dec 31, 2008	Change
Accounts Payable	$29,865	$144,404	$114,539
Grants Payable	$0	$0	$0
Deferred Revenue	$0	$0	$0
Loans and Notes	$96,463	$90,777	($5,686)
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$255,586	$142,561	($113,025)
Total Liabilities	$381,914	$377,742	($4,172)

Fund balance	Jan 01, 2008	Dec 31, 2008	Change
Temporarily Restricted Net Assets	$0	$0	$0
Permanently Restricted Net Assets	$0	$0	$0
Total Restricted Net Assets	$0	$0	$0
Unrestricted Net Assets	$909,960	$991,430	$81,470
Net Assets	$909,960	$991,430	$81,470

Assets	Jan 01, 2009	Dec 31, 2009	Change
Contributions	$63,858
Cash & Equivalents	$352,353	$564,786	$212,433
Accounts Receivable	$490,010	$536,659	$46,649
Pledges & Grants Receivable	$0	$0	$0
Receivable, Other	$0	$2,408	$0
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$153,326	$192,887	$39,561
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$361,923	$331,363	($30,560)
Other	$11,560	$20,048	$8,488
Total Assets	$1,369,172	$1,648,151	$278,979

Liabilities	Jan 01, 2009	Dec 31, 2009	Change
Accounts Payable	$144,404	$146,157	$1,753
Grants Payable	$0	$0	$0
Deferred Revenue	$0	$0	$0
Loans and Notes	$90,777	$84,998	($5,779)
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$142,561	$219,071	$76,510
Total Liabilities	$377,742	$450,226	$72,484

Fund balance	Jan 01, 2009	Dec 31, 2009	Change
Temporarily Restricted Net Assets	$0	$16,598	$16,598
Permanently Restricted Net Assets	$0	$0	$0
Total Restricted Net Assets	$0	$16,598	$16,598
Unrestricted Net Assets	$991,430	$1,181,327	$189,897
Net Assets	$991,430	$1,197,925	$206,495

Assets	Jan 01, 2010	Dec 31, 2010	Change
Contributions	$48,805
Cash & Equivalents	$564,786	$437,916	($126,870)
Accounts Receivable	$536,659	$664,248	$127,589
Pledges & Grants Receivable	$0	$0	$0
Receivable, Other	$2,408	$1,647	($761)
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$192,887	$218,383	$25,496
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$331,363	$260,045	($71,318)
Other	$20,048	$4,143	($15,905)
Total Assets	$1,648,151	$1,586,382	($61,769)

Liabilities	Jan 01, 2010	Dec 31, 2010	Change
Accounts Payable	$146,157	$53,738	($92,419)
Grants Payable	$0	$0	$0
Deferred Revenue	$0	$0	$0
Loans and Notes	$84,998	$79,897	($5,101)
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$219,071	$102,496	($116,575)
Total Liabilities	$450,226	$236,131	($214,095)

Fund balance	Jan 01, 2010	Dec 31, 2010	Change
Temporarily Restricted Net Assets	$16,598	$17,108	$510
Permanently Restricted Net Assets	$0	$0	$0
Total Restricted Net Assets	$16,598	$17,108	$510
Unrestricted Net Assets	$1,181,327	$1,333,143	$151,816
Net Assets	$1,197,925	$1,350,251	$152,326

Assets	Jan 01, 2011	Dec 31, 2011	Change
Contributions	$55,911
Cash & Equivalents	$437,916	$535,346	$97,430
Accounts Receivable	$664,248	$432,711	($231,537)
Pledges & Grants Receivable	$0	$0	$0
Receivable, Other	$1,647	$0	$0
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$218,383	$137,416	($80,967)
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$260,045	$430,502	$170,457
Other	$4,143	$3,268	($875)
Total Assets	$1,586,382	$1,539,243	($47,139)

Liabilities	Jan 01, 2011	Dec 31, 2011	Change
Accounts Payable	$53,738	$37,087	($16,651)
Grants Payable	$0	$0	$0
Deferred Revenue	$0	$0	$0
Loans and Notes	$79,897	$194,511	$114,614
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$102,496	$82,483	($20,013)
Total Liabilities	$236,131	$314,081	$77,950

Fund balance	Jan 01, 2011	Dec 31, 2011	Change
Temporarily Restricted Net Assets	$17,108	$26,250	$9,142
Permanently Restricted Net Assets	$0	$0	$0
Total Restricted Net Assets	$17,108	$26,250	$9,142
Unrestricted Net Assets	$1,333,143	$1,198,912	($134,231)
Net Assets	$1,350,251	$1,225,162	($125,089)

Assets	Jan 01, 2012	Dec 31, 2012	Change
Contributions	$91,911
Cash & Equivalents	$535,346	$565,013	$29,667
Accounts Receivable	$432,711	$642,851	$210,140
Pledges & Grants Receivable	$0	$0	$0
Receivable, Other	$0	$0	$0
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$137,416	$157,988	$20,572
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$430,502	$455,568	$25,066
Other	$3,268	$2,516	($752)
Total Assets	$1,539,243	$1,823,936	$284,693

Liabilities	Jan 01, 2012	Dec 31, 2012	Change
Accounts Payable	$37,087	$96,928	$59,841
Grants Payable	$0	$0	$0
Deferred Revenue	$0	$0	$0
Loans and Notes	$194,511	$179,003	($15,508)
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$82,483	$87,666	$5,183
Total Liabilities	$314,081	$363,597	$49,516

Heartlinks

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

This snapshot of Heartlinks’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Fiscal year: Jan 01 - Dec 31 View full report Download data

Business model indicators

Profitability	2015	2016	2017	2018	2019
Unrestricted surplus (deficit) before depreciation	-$1,109,900	-$76,224	$172,752	$463,279	$179,309
As % of expenses	-25.7%	-2.1%	4.9%	11.0%	4.0%
Unrestricted surplus (deficit) after depreciation	-$1,111,496	-$91,693	$156,138	$444,373	$179,309
As % of expenses	-25.7%	-2.5%	4.4%	10.5%	4.0%

Revenue composition
Total revenue (unrestricted & restricted)	$3,399,751	$3,401,711	$3,680,009	$4,683,048	$4,663,291
Total revenue, % change over prior year	6.3%	0.1%	8.2%	27.3%	-0.4%
Program services revenue	92.8%	92.1%	90.4%	92.0%	93.4%
Membership dues	0.0%	0.0%	0.0%	0.0%	0.0%
Investment income	0.0%	0.0%	0.1%	0.0%	0.2%
Government grants	0.0%	0.0%	0.0%	0.0%	0.6%
All other grants and contributions	3.3%	1.7%	5.4%	4.1%	3.3%
Other revenue	3.9%	6.2%	4.0%	3.9%	2.5%

Expense composition
Total expenses before depreciation	$4,326,986	$3,636,254	$3,507,257	$4,219,769	$4,483,982
Total expenses, % change over prior year	32.6%	-16.0%	-3.5%	20.3%	6.3%
Personnel	54.0%	69.6%	65.2%	62.4%	65.6%
Professional fees	0.5%	0.3%	0.3%	0.5%	0.4%
Occupancy	2.4%	3.4%	3.8%	4.2%	0.6%
Interest	0.0%	0.1%	0.1%	0.1%	0.0%
Pass-through	0.0%	0.0%	0.0%	0.0%	0.0%
All other expenses	43.0%	26.6%	30.5%	32.7%	33.4%

Full cost components (estimated)	2015	2016	2017	2018	2019
Total expenses (after depreciation)	$4,328,582	$3,651,723	$3,523,871	$4,238,675	$4,483,982
One month of savings	$360,582	$303,021	$292,271	$351,647	$373,665
Debt principal payment	$0	$41,948	$21,505	$9,578	$40,191
Fixed asset additions	$5,125	$45,944	$0	$68,630	$60,165
Total full costs (estimated)	$4,694,289	$4,042,636	$3,837,647	$4,668,530	$4,958,003

Capital structure indicators

Liquidity	2015	2016	2017	2018	2019
Months of cash	1.6	0.7	0.8	1.4	1.0
Months of cash and investments	1.7	0.7	0.9	1.5	1.0
Months of estimated liquid unrestricted net assets	0.6	0.2	0.7	1.6	1.8

Balance sheet composition	2015	2016	2017	2018	2019
Cash	$565,872	$204,610	$220,344	$490,446	$372,654
Investments	$43,264	$16,928	$41,642	$42,088	$0
Receivables	$30,883	$1,100	$504	$306,473	$495,898
Gross land, buildings, equipment (LBE)	$1,073,847	$1,119,791	$1,119,791	$1,188,421	$1,248,586
Accumulated depreciation (as a % of LBE)	59.0%	58.0%	59.5%	57.6%	54.8%
Liabilities (as a % of assets)	36.7%	37.4%	17.6%	22.9%	15.4%
Unrestricted net assets	$525,889	$434,196	$590,334	$1,034,851	$1,214,160
Temporarily restricted net assets	$158,319	$0	$0	$0	N/A
Permanently restricted net assets	$0	$0	$0	$0	N/A
Total restricted net assets	$158,319	$0	$0	$0	$0
Total net assets	$684,208	$434,196	$590,334	$1,034,851	$1,214,160

Key data checks

Key data checks	2015	2016	2017	2018	2019
Material data errors	No	No	No	No	No

Operations

The people, governance practices, and partners that make the organization tick.

Documents

Letter of Determination

Form 1023/1024 is not available for this organization

Executive Director

Shelby E Moore

LinkedIn profile

Number of employees

Source: IRS Form 990

Heartlinks

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation

Other

Show data for fiscal year

Compensation data

Download up to 5 most recent years of officer and director compensation data for this organization

Heartlinks

Highest paid employees

SOURCE: IRS Form 990

Compensation

Other

Show data for fiscal year

Compensation data

Download up to 5 most recent years of highest paid employee data for this organization

Heartlinks

Board of directors
as of 12/29/2022

SOURCE: Self-reported by organization

Board of directors data

Download the most recent year of board of directors data for this organization

Board chair

Stacy Kellogg

People for People

Term: 2021 - 2023

Chris Gardner

SVID

Brooke Rodriguez

Manley Crop/Basin Pacific

Stacy Kellogg

People for People

Gary Street

Washington State University

Shannon Hitchcock

Prosser Memorial Health

Jay Kelley

Thrivent Financial

Tammy Feakin

Prosser School District

Mary Lee Robinson

Member at Large

Teri Sanchez

People for People

Kristi Mellema

Prosser Memorial Health

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/29/2022

Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity

Multi-Racial/Multi-Ethnic (2+ races/ethnicities)

Gender identity

Female

Sexual orientation

Heterosexual or straight

Disability status

Person without a disability

Race & ethnicity

No data

Gender identity

Sexual orientation

Disability

Equity strategies

Last updated: 04/22/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data

We review compensation data across the organization (and by staff levels) to identify disparities by race.
We ask team members to identify racial disparities in their programs and / or portfolios.
We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
We disaggregate data by demographics, including race, in every policy and program measured.
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.

Policies and processes

We use a vetting process to identify vendors and partners that share our commitment to race equity.
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
We have community representation at the board level, either on the board itself or through a community advisory board.
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.

Heartlinks

Because Life is for Living

Mission

Is this your nonprofit?

Programs and results

What we aim to solve

Our programs

Hospice Benefit Shop

Pediatric Palliative Care

Adult Palliative Care

Where we work

Our results

Evaluation documents

Number of donations made by board members

Totals By Year

Population(s) Served

Related Program

Type of Metric

Direction of Success

Context Notes

Our Sustainable Development Goals

Goals & Strategy

Charting impact

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

What have they accomplished so far and what's next?

How we listen

Financials

Financial documents

Revenue vs. expenses: breakdown

Liquidity in 2019 info

3.94

Months of cash in 2019 info

1

Fringe rate in 2019 info

27%

Funding sources info

Assets & liabilities info

Financial data

Digitizing IRS form 990 data

Heartlinks

Heartlinks

Heartlinks

Business model indicators

Capital structure indicators

Key data checks

Operations

Documents

Executive Director

Shelby E Moore

Number of employees

Heartlinks

Compensation data

Heartlinks

Compensation data

Heartlinks

Board of directors data

Stacy Kellogg

Board leadership practices

Board orientation and education

CEO oversight

Ethics and transparency

Board composition

Board performance

Organizational demographics

Leadership

Race & ethnicity

Gender identity

Sexual orientation

Disability

Equity strategies

Liquidity in 2019

Months of cash in 2019

Fringe rate in 2019

Funding sources

Assets & liabilities