PLATINUM2024

Lakeland Volunteers In Medicine Inc

Healthcare for the community, by the community.

Lakeland, FL   |  www.lvim.net

Learn how to support this organization
GuideStar Charity Check

Lakeland Volunteers In Medicine Inc

EIN: 52-2351630


Mission

Lakeland Volunteers in Medicine empowers the medically underserved of Polk County to live healthier lives by providing access to free, high-quality, comprehensive healthcare through a community of caring volunteers.

Notes from the nonprofit

It’s the success of our past that has empowered us to meet the needs of today. Thanks to the unwavering support of our donors, volunteers, providers, and staff, LVIM has successfully navigated the challenges of the last few years and emerged stronger than ever, ready for continued growth. We've maintained a balanced budget while meeting the needs of our patients, volunteers, and team. We’ve introduced new services, fostered partnerships, and developed resources to ensure we make a lasting impact on the lives of our patients. We’re embracing this moment, letting it shape and strengthen our organization for the future. While much remains uncertain about what lies ahead, one thing is clear: LVIM will continue providing compassionate healthcare to our community, no matter the challenges we face. Thank you for being part of our journey—past, present, and future. We invite you to visit our website at www.lvim.net and follow us on Facebook @WeAreLVIM for updates as our story continues to un

Ruling year info

2002

President / CEO

Alice V Koehler

Main address

600 West Peachtree Street

Lakeland, FL 33815 USA

Show more contact info

EIN

52-2351630

Subject area info

Health care access

Health care clinics

Dental care

Population served info

Adults

Economically disadvantaged people

Children and youth

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

What we aim to solve

SOURCE: Self-reported by organization

For 22 years, Lakeland Volunteers In Medicine has been dedicated to providing compassionate, high quality, FREE outpatient medical, dental and mental healthcare to the working uninsured of Polk County, Florida . To qualify for care at LVIM, patients must live in Polk County, FL earn no more than 200% of the Federal Poverty Level and have no other form of health insurance. LVIM qualifies the patient for services as well as other family members in the household during the eligibility screening process. At LVIM, patients gain a medical home and receive ongoing healthcare services that help patients not only get well, but stay well, which allows them to maintain employment and provide for themselves, their families and be productive citizens of their the communities. LVIM reduces the need for episodic care at the ER or high-cost Urgent Care visits. At LVIM, the treatment is free; the care is priceless.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Pharmacy

Through the Pharmacy Program, Lakeland Volunteers In Medicine (LVIM) improves the health and well-being of Polk County's working uninsured, with a family income not exceeding 200% of the Federal Poverty Guidelines. The majority of LVIM's patients have chronic or multiple chronic conditions that require multiple patient visits as well as multiple prescriptions and if not properly treated complications can lead to hospitalization or event death. LVIM's pharmacy carries an array of generic medications and does not deal in any narcotics whatsoever. Additionally, LVIM coordinates prescription assistance through major pharmaceutical companies in order to meet the need of patients who require name-brand drugs or in cases where there is not a generic option.

Population(s) Served
Adults
Low-income people
Working poor
Immigrants and migrants

At Lakeland Volunteers In Medicine (LVIM), the goal of the Chronic Disease Management Program is to diagnose and treat the patient's chronic diseases as well as managing their conditions in a setting where both the clinicians and the patients have equal responsibility in the long term success of the treatment plan. At LVIM, when a patient is diagnosed with a chronic disease, the patient is referred to a chronic disease clinician and an initial evaluation is performed with the patient. This evaluation includes their medical history, lifestyle choices and baseline testing. From there, a plan of action is developed, implemented and monitored. At LVIM the most prevalent chronic diseases are obesity, diabetes, hypertension and high cholesterol. LVIM has specific progress monitoring measures to ensure that the healthcare LVIM provides is making a measurable difference for our patients.

Population(s) Served
Adults
Low-income people
Working poor
Immigrants and migrants

Patients at Lakeland Volunteers In Medicine (LVIM)receive recommended annual health screenings as outlined by the United States Preventative Services Task Force, ensuring that those who are diagnosed with cancer, chronic diseases, or other potentially lethal illnesses are able to access the treatments needed to get well and stay well. This helps patients avoid trips to the ER that often result in expensive care that becomes burdensome on both families and the hospital that cannot recoup the cost.

Population(s) Served
Adults
Immigrants and migrants
Low-income people
Working poor

The goal of the Dental Program at Lakeland Volunteers in Medicine (LVIM) is to provide comprehensive dental services to at risk patients whose income does not exceed 200% Federal Poverty Level, have no medical/dental insurance and reside in Polk County, Florida. The LVIM dental clinic is housed within the medical clinic, and is open Monday – Thursday, 8:00 AM – 4:00 PM, with hours extended as necessary. LVIM’s dental program is supported by a Dentist, a Dental Office Manager, Chair-side Dental Assistant and a Dental Hygienist – all of whom are employees at LVIM. Additionally, other organizational volunteers assist with program management. The comprehensive dental services provided include: initial dental assessment and pain relief if needed, development of a treatment plan, cleanings and oral hygiene education, diagnostic X-rays, fillings, extractions, repair of broken teeth and buildups, referrals to endodontists,periodontists, and oral surgeons as needed.

Population(s) Served
Adults
Children and youth
Low-income people
Immigrants and migrants
Working poor

Where we work

Awards

Organizational Leadership Award 2022

Athena International

Non-Profit of the Year 2020

The Lakeland Chamber of Commerce

Affiliations & memberships

National Association of Free and Charitable Clinics 2023

Florida Association of Free and Charitable Clinics 2023

CLIA - Clinical Laboratory Improvement Amendments 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of Patients Served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

At LVIM, patients gain a medical home and have access to doctors’ visits, dental and ophthalmological care, lab work, in-house x-rays and ultrasounds at no charge.

Service Encounters

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

More extensive tests, diagnostics, procedures and treatment as required, are provided through a participating network of local ancillary providers who volunteer their facilities, staff and time.

At LVIM I feel respected as a patient (Goal: 90%)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Since becoming a patient at LVIM my Health has improved (Goal: 70%)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

LVIM provides an opportunity to give back (Goal 90%)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

I make a difference (Goal: 90%)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

LVIM is a community asset (Goal: 75%)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

My gift to LVIM is used effectively (Goal: 95%)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Diabetic patients with hemoglobin A1C 9% or less (Goal: 50%)

This metric is no longer tracked.
Totals By Year
Related Program

Chronic Disease Management

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2023, LVIM adjusted this metric to align with CMS measures. Prior to 2023, the measure was 7% or less.

Hypertensive patients with blood pressure less than 140/90 (Goal: 68%)

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Cigarette Smokers with at least one subsequent visit who stopped smoking (Goal: 10%)

This metric is no longer tracked.
Totals By Year
Related Program

Early Detection Saves Lives

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Obese (defined as BMI of 30 or more) patients with at least one subsequent visit who lost five pounds or more (Goal: 55%)

This metric is no longer tracked.
Totals By Year
Related Program

Chronic Disease Management

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

LVIM aims to fill the gaps in the healthcare system. Patients who qualify for LVIM often slip through the cracks as they earn too much to qualify for government healthcare programs, but not enough to afford the cost of insurance.

In 2017, Lakeland Volunteers In Medicine embarked on journey to evaluate health outcomes for our patients in addition to providing immediate care. Our goals include the following and are listed specifically in the Measures of Progress and Results section:

• Improving blood pressures of adult hypertensive patient
• Improving LDL cholesterol in adult diabetics
• Reducing Hemoglobin A1C in adult diabetics
• Providing screening exams as advised by the United States Preventative Services Task Force, specifically Pap Smears, Mammograms, and Hepatitis C screenings.
• Improving quit rates for smokers
• Weight loss in patients who are obese

Lakeland Volunteers In Medicine’s (LVIM) strategic operating plan includes an Organizational Foundation – the building blocks that enable our best practices, LVIM’s Strategic Business Processes, which ultimately deliver our intended outcomes: healthy patients, fulfilled volunteers and staff, and loyal donors. By successfully achieving the intended outcomes of our strategy, we fulfill the mission of LVIM.

A caring organization of committed volunteers and staff forms Lakeland Volunteers in Medicine's foundation. It is this foundation that creates the environment where LVIM excels at achieving key business processes and desired outcomes.

1. Build and maintain a culture of caring
2. Provide the right portfolio of services
3. Appropriately use technology
4. Promote and support a spirit of volunteerism

The following represent the key business processes that are performed at Lakeland Volunteers In Medicine. Excelling at these processes will drive our desired outcomes.

- Enroll and schedule patients
- Provide high-quality episodic medical care
- Provide high-quality chronic disease management
- Provide high-quality dental care
- Provide prescription medication
- Effectively use service partners
- Recruit, train and retain medical and lay volunteers
- Recruit, train and retain paid staff
- Recognize and thank volunteers and staff
- Listen and respond to volunteer ideas and concerns
- Recruit new donors
- Develop and thank existing donors
- Conduct fundraising events
- Develop public funding and private grants
- Promote community awareness
- Measure and report key outcome data and performance indicators

Since 2021, Lakeland Volunteers in Medicine has added several new services to help us continue ensuring access to healthcare for qualified patients in our community, reducing the inequities that exist for many:

- Added on-demand translation services
- Implemented patient messaging system for reminders and announcements via patients' preferred method of
communication
- Extended lab services to 5 days a week
- Became a host site for Give Kids a Smile clinic
- Secured funding for dentures and additional diagnostics.
- Added patient navigation services to connect patients to needed services outside of LVIM
- Welcomed volunteer gastroenterologist and registered dietician to the team, expanding services available
-Partnered with Aunt Flow and Junior League to provide feminine hygiene products to patients, volunteers and staff
- Added patient education materials to the Electronic Health Record making access a wide variety of information available at the touch of a button.

Lakeland Volunteers In Medicine continues to engage the community, and recruit volunteers and medical providers in order to meet the needs of our patient population, and to continue providing compassionate healthcare to our community. In 2023, LVIM has continued to update internal processes and policies to continue expanding access. LVIM added a satellite site in Bartow, the County Seat. And, perhaps most exciting, inspired by the AIMS Model at Rush University, LVIM has begun to infuse social care with primary healthcare as LVIM's healthcare delivery model.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, It is difficult to identify actionable feedback

Financials

Lakeland Volunteers In Medicine Inc
Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990

12.16

Average of 7.19 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990

3.6

Average of 3.8 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990

8%

Average of 8% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Lakeland Volunteers In Medicine Inc

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Lakeland Volunteers In Medicine Inc

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Lakeland Volunteers In Medicine Inc

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of Lakeland Volunteers In Medicine Inc’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $3,811,828 $407,841 $234,847 $404,151 $1,381,936
As % of expenses 205.7% 19.8% 9.6% 17.5% 62.6%
Unrestricted surplus (deficit) after depreciation $3,677,561 $269,523 $60,796 $261,791 $1,242,040
As % of expenses 185.1% 12.2% 2.3% 10.7% 52.9%
Revenue composition info
Total revenue (unrestricted & restricted) $5,883,560 $2,149,797 $2,540,891 $2,608,679 $3,970,657
Total revenue, % change over prior year 285.4% -63.5% 18.2% 2.7% 52.2%
Program services revenue 0.8% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 1.6% 2.0% 1.8% 5.7% 2.5%
Government grants 19.7% 38.1% 48.4% 85.6% 42.9%
All other grants and contributions 48.4% 59.6% 49.8% 8.8% 54.6%
Other revenue 29.5% 0.4% 0.0% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $1,852,912 $2,062,419 $2,437,152 $2,303,461 $2,207,638
Total expenses, % change over prior year 10.3% 11.3% 18.2% -5.5% -4.2%
Personnel 54.2% 56.5% 47.9% 52.2% 55.2%
Professional fees 3.2% 8.2% 3.1% 3.5% 2.8%
Occupancy 0.0% 0.0% 0.0% 0.0% 0.0%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 42.6% 35.3% 48.9% 44.3% 42.0%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $1,987,179 $2,200,737 $2,611,203 $2,445,821 $2,347,534
One month of savings $154,409 $171,868 $203,096 $191,955 $183,970
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $1,611,362 $2,495,193 $0 $0 $0
Total full costs (estimated) $3,752,950 $4,867,798 $2,814,299 $2,637,776 $2,531,504

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 16.8 0.6 1.9 2.6 3.6
Months of cash and investments 16.8 0.6 1.9 2.6 3.6
Months of estimated liquid unrestricted net assets 27.4 12.4 11.7 14.3 22.2
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $2,600,565 $106,043 $392,711 $506,727 $654,079
Investments $0 $0 $0 $0 $0
Receivables $138,000 $186,200 $42,144 $53,244 $1,545,446
Gross land, buildings, equipment (LBE) $3,880,613 $6,375,806 $5,984,478 $6,022,037 $5,276,425
Accumulated depreciation (as a % of LBE) 15.0% 11.3% 8.6% 10.9% 0.0%
Liabilities (as a % of assets) 1.2% 1.3% 0.8% 0.7% 0.6%
Unrestricted net assets $7,522,811 $7,792,334 $7,853,130 $8,114,921 $9,356,961
Temporarily restricted net assets $73,149 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $73,149 $67,293 $37,519 $53,244 $44,791
Total net assets $7,595,960 $7,859,627 $7,890,649 $8,168,165 $9,401,752

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Form 1023/1024 is not available for this organization

President / CEO

Alice V Koehler

I am a community minded individual with more than 20 years of experience in the non-profit sector, who pursues a vision to bring effective and sustainable change to the human service arena. A passionate writer and consummate humanitarian with a history of overcoming challenges, a penchant for strategic approaches to problem-solving, and a general zest for life, I enjoy opportunities to support visionary organizations, to work in spiritually edifying and intellectually uplifting cultures, and to continue using my skills to make the broadest and longest-lasting impact on my community.

Number of employees

Source: IRS Form 990

Lakeland Volunteers In Medicine Inc

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

Lakeland Volunteers In Medicine Inc

Highest paid employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

Lakeland Volunteers In Medicine Inc

Board of directors
as of 09/25/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Adil Khan

LASR Investments

Term: 2024 - 2025

Steve Petersen

Ameriprise Financial

Doug Ebersole, MD

Watson Clinic LLP

Bruce Abels

Fairfield Logistics Advisors

Jaqualann Smith

LVIM Volunteer

Weymon Snuggs

Citizens Bank and Trust

Adil Khan, MHA

Lakeland Surgical and Diagnostic Center

Justin Miller

Rooms to Go

Timothy Regan, MD

Lakeland Regional Health

Sandra Sheets

Gray-Robinson PA

William Duke

MicroPath Laboratories, Inc.

Bob Eckenroth

CPS Investment Advisors

Elizabeth Krause

Florida Southern College

Leila Blacking

Publix Super Markets, Inc.

Yadira Holmes

Consumer Direct Care Network

Ashley Link

Southern Homes Lakeland

Dorcus Crumbley

Essential Catering Solutions

Carolyn Fulmer

Retired|2nd District Court of Appeals

Kamal Haider, MD

Lakeland Regional Health

Rizwan Khaliq

Health First Health Plans

William Link

Reed Mawhinney & Link

Jacquelynne Maxey

Maxey, Inc

Kevin McWilliams

Ameriprise Financial

Ed New

Florida United Methodist Foundation

Cora Widick

US Dept of Health & Human Services

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 9/25/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 09/25/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.