Lakeland Volunteers In Medicine Inc
Healthcare for the community, by the community.
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Lakeland Volunteers In Medicine Inc
EIN: 52-2351630
as of September 2024
as of September 09, 2024
Programs and results
Reports and documents
Download annual reports Download other documentsWhat we aim to solve
For 22 years, Lakeland Volunteers In Medicine has been dedicated to providing compassionate, high quality, FREE outpatient medical, dental and mental healthcare to the working uninsured of Polk County, Florida . To qualify for care at LVIM, patients must live in Polk County, FL earn no more than 200% of the Federal Poverty Level and have no other form of health insurance. LVIM qualifies the patient for services as well as other family members in the household during the eligibility screening process. At LVIM, patients gain a medical home and receive ongoing healthcare services that help patients not only get well, but stay well, which allows them to maintain employment and provide for themselves, their families and be productive citizens of their the communities. LVIM reduces the need for episodic care at the ER or high-cost Urgent Care visits. At LVIM, the treatment is free; the care is priceless.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Pharmacy
Through the Pharmacy Program, Lakeland Volunteers In Medicine (LVIM) improves the health and well-being of Polk County's working uninsured, with a family income not exceeding 200% of the Federal Poverty Guidelines. The majority of LVIM's patients have chronic or multiple chronic conditions that require multiple patient visits as well as multiple prescriptions and if not properly treated complications can lead to hospitalization or event death. LVIM's pharmacy carries an array of generic medications and does not deal in any narcotics whatsoever. Additionally, LVIM coordinates prescription assistance through major pharmaceutical companies in order to meet the need of patients who require name-brand drugs or in cases where there is not a generic option.
Chronic Disease Management
At Lakeland Volunteers In Medicine (LVIM), the goal of the Chronic Disease Management Program is to diagnose and treat the patient's chronic diseases as well as managing their conditions in a setting where both the clinicians and the patients have equal responsibility in the long term success of the treatment plan. At LVIM, when a patient is diagnosed with a chronic disease, the patient is referred to a chronic disease clinician and an initial evaluation is performed with the patient. This evaluation includes their medical history, lifestyle choices and baseline testing. From there, a plan of action is developed, implemented and monitored. At LVIM the most prevalent chronic diseases are obesity, diabetes, hypertension and high cholesterol. LVIM has specific progress monitoring measures to ensure that the healthcare LVIM provides is making a measurable difference for our patients.
Early Detection Saves Lives
Patients at Lakeland Volunteers In Medicine (LVIM)receive recommended annual health screenings as outlined by the United States Preventative Services Task Force, ensuring that those who are diagnosed with cancer, chronic diseases, or other potentially lethal illnesses are able to access the treatments needed to get well and stay well. This helps patients avoid trips to the ER that often result in expensive care that becomes burdensome on both families and the hospital that cannot recoup the cost.
Dental
The goal of the Dental Program at Lakeland Volunteers in Medicine (LVIM) is to provide comprehensive dental services to at risk patients whose income does not exceed 200% Federal Poverty Level, have no medical/dental insurance and reside in Polk County, Florida. The LVIM dental clinic is housed within the medical clinic, and is open Monday – Thursday, 8:00 AM – 4:00 PM, with hours extended as necessary. LVIM’s dental program is supported by a Dentist, a Dental Office Manager, Chair-side Dental Assistant and a Dental Hygienist – all of whom are employees at LVIM. Additionally, other organizational volunteers assist with program management. The comprehensive dental services provided include: initial dental assessment and pain relief if needed, development of a treatment plan, cleanings and oral hygiene education, diagnostic X-rays, fillings, extractions, repair of broken teeth and buildups, referrals to endodontists,periodontists, and oral surgeons as needed.
Where we work
Awards
Organizational Leadership Award 2022
Athena International
Non-Profit of the Year 2020
The Lakeland Chamber of Commerce
Affiliations & memberships
National Association of Free and Charitable Clinics 2023
Florida Association of Free and Charitable Clinics 2023
CLIA - Clinical Laboratory Improvement Amendments 2023
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of Patients Served
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
At LVIM, patients gain a medical home and have access to doctors’ visits, dental and ophthalmological care, lab work, in-house x-rays and ultrasounds at no charge.
Service Encounters
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
More extensive tests, diagnostics, procedures and treatment as required, are provided through a participating network of local ancillary providers who volunteer their facilities, staff and time.
At LVIM I feel respected as a patient (Goal: 90%)
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Since becoming a patient at LVIM my Health has improved (Goal: 70%)
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
LVIM provides an opportunity to give back (Goal 90%)
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
I make a difference (Goal: 90%)
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
LVIM is a community asset (Goal: 75%)
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
My gift to LVIM is used effectively (Goal: 95%)
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Diabetic patients with hemoglobin A1C 9% or less (Goal: 50%)
This metric is no longer tracked.Totals By Year
Related Program
Chronic Disease Management
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
In 2023, LVIM adjusted this metric to align with CMS measures. Prior to 2023, the measure was 7% or less.
Hypertensive patients with blood pressure less than 140/90 (Goal: 68%)
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Decreasing
Cigarette Smokers with at least one subsequent visit who stopped smoking (Goal: 10%)
This metric is no longer tracked.Totals By Year
Related Program
Early Detection Saves Lives
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Obese (defined as BMI of 30 or more) patients with at least one subsequent visit who lost five pounds or more (Goal: 55%)
This metric is no longer tracked.Totals By Year
Related Program
Chronic Disease Management
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
LVIM aims to fill the gaps in the healthcare system. Patients who qualify for LVIM often slip through the cracks as they earn too much to qualify for government healthcare programs, but not enough to afford the cost of insurance.
In 2017, Lakeland Volunteers In Medicine embarked on journey to evaluate health outcomes for our patients in addition to providing immediate care. Our goals include the following and are listed specifically in the Measures of Progress and Results section:
• Improving blood pressures of adult hypertensive patient
• Improving LDL cholesterol in adult diabetics
• Reducing Hemoglobin A1C in adult diabetics
• Providing screening exams as advised by the United States Preventative Services Task Force, specifically Pap Smears, Mammograms, and Hepatitis C screenings.
• Improving quit rates for smokers
• Weight loss in patients who are obese
What are the organization's key strategies for making this happen?
Lakeland Volunteers In Medicine’s (LVIM) strategic operating plan includes an Organizational Foundation – the building blocks that enable our best practices, LVIM’s Strategic Business Processes, which ultimately deliver our intended outcomes: healthy patients, fulfilled volunteers and staff, and loyal donors. By successfully achieving the intended outcomes of our strategy, we fulfill the mission of LVIM.
A caring organization of committed volunteers and staff forms Lakeland Volunteers in Medicine's foundation. It is this foundation that creates the environment where LVIM excels at achieving key business processes and desired outcomes.
1. Build and maintain a culture of caring
2. Provide the right portfolio of services
3. Appropriately use technology
4. Promote and support a spirit of volunteerism
What are the organization's capabilities for doing this?
The following represent the key business processes that are performed at Lakeland Volunteers In Medicine. Excelling at these processes will drive our desired outcomes.
- Enroll and schedule patients
- Provide high-quality episodic medical care
- Provide high-quality chronic disease management
- Provide high-quality dental care
- Provide prescription medication
- Effectively use service partners
- Recruit, train and retain medical and lay volunteers
- Recruit, train and retain paid staff
- Recognize and thank volunteers and staff
- Listen and respond to volunteer ideas and concerns
- Recruit new donors
- Develop and thank existing donors
- Conduct fundraising events
- Develop public funding and private grants
- Promote community awareness
- Measure and report key outcome data and performance indicators
What have they accomplished so far and what's next?
Since 2021, Lakeland Volunteers in Medicine has added several new services to help us continue ensuring access to healthcare for qualified patients in our community, reducing the inequities that exist for many:
- Added on-demand translation services
- Implemented patient messaging system for reminders and announcements via patients' preferred method of
communication
- Extended lab services to 5 days a week
- Became a host site for Give Kids a Smile clinic
- Secured funding for dentures and additional diagnostics.
- Added patient navigation services to connect patients to needed services outside of LVIM
- Welcomed volunteer gastroenterologist and registered dietician to the team, expanding services available
-Partnered with Aunt Flow and Junior League to provide feminine hygiene products to patients, volunteers and staff
- Added patient education materials to the Electronic Health Record making access a wide variety of information available at the touch of a button.
Lakeland Volunteers In Medicine continues to engage the community, and recruit volunteers and medical providers in order to meet the needs of our patient population, and to continue providing compassionate healthcare to our community. In 2023, LVIM has continued to update internal processes and policies to continue expanding access. LVIM added a satellite site in Bartow, the County Seat. And, perhaps most exciting, inspired by the AIMS Model at Rush University, LVIM has begun to infuse social care with primary healthcare as LVIM's healthcare delivery model.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, It is difficult to identify actionable feedback
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2022 info
12.16
Months of cash in 2022 info
3.6
Fringe rate in 2022 info
8%
Funding sources info
Assets & liabilities info
Financial data
Lakeland Volunteers In Medicine Inc
Revenue & expensesFiscal Year: Jan 01 - Dec 31
Lakeland Volunteers In Medicine Inc
Balance sheetFiscal Year: Jan 01 - Dec 31
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jan 01 - Dec 31
This snapshot of Lakeland Volunteers In Medicine Inc’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
Profitability info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | $3,811,828 | $407,841 | $234,847 | $404,151 | $1,381,936 |
As % of expenses | 205.7% | 19.8% | 9.6% | 17.5% | 62.6% |
Unrestricted surplus (deficit) after depreciation | $3,677,561 | $269,523 | $60,796 | $261,791 | $1,242,040 |
As % of expenses | 185.1% | 12.2% | 2.3% | 10.7% | 52.9% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $5,883,560 | $2,149,797 | $2,540,891 | $2,608,679 | $3,970,657 |
Total revenue, % change over prior year | 285.4% | -63.5% | 18.2% | 2.7% | 52.2% |
Program services revenue | 0.8% | 0.0% | 0.0% | 0.0% | 0.0% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 1.6% | 2.0% | 1.8% | 5.7% | 2.5% |
Government grants | 19.7% | 38.1% | 48.4% | 85.6% | 42.9% |
All other grants and contributions | 48.4% | 59.6% | 49.8% | 8.8% | 54.6% |
Other revenue | 29.5% | 0.4% | 0.0% | 0.0% | 0.0% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $1,852,912 | $2,062,419 | $2,437,152 | $2,303,461 | $2,207,638 |
Total expenses, % change over prior year | 10.3% | 11.3% | 18.2% | -5.5% | -4.2% |
Personnel | 54.2% | 56.5% | 47.9% | 52.2% | 55.2% |
Professional fees | 3.2% | 8.2% | 3.1% | 3.5% | 2.8% |
Occupancy | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other expenses | 42.6% | 35.3% | 48.9% | 44.3% | 42.0% |
Full cost components (estimated) info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $1,987,179 | $2,200,737 | $2,611,203 | $2,445,821 | $2,347,534 |
One month of savings | $154,409 | $171,868 | $203,096 | $191,955 | $183,970 |
Debt principal payment | $0 | $0 | $0 | $0 | $0 |
Fixed asset additions | $1,611,362 | $2,495,193 | $0 | $0 | $0 |
Total full costs (estimated) | $3,752,950 | $4,867,798 | $2,814,299 | $2,637,776 | $2,531,504 |
Capital structure indicators
Liquidity info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Months of cash | 16.8 | 0.6 | 1.9 | 2.6 | 3.6 |
Months of cash and investments | 16.8 | 0.6 | 1.9 | 2.6 | 3.6 |
Months of estimated liquid unrestricted net assets | 27.4 | 12.4 | 11.7 | 14.3 | 22.2 |
Balance sheet composition info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Cash | $2,600,565 | $106,043 | $392,711 | $506,727 | $654,079 |
Investments | $0 | $0 | $0 | $0 | $0 |
Receivables | $138,000 | $186,200 | $42,144 | $53,244 | $1,545,446 |
Gross land, buildings, equipment (LBE) | $3,880,613 | $6,375,806 | $5,984,478 | $6,022,037 | $5,276,425 |
Accumulated depreciation (as a % of LBE) | 15.0% | 11.3% | 8.6% | 10.9% | 0.0% |
Liabilities (as a % of assets) | 1.2% | 1.3% | 0.8% | 0.7% | 0.6% |
Unrestricted net assets | $7,522,811 | $7,792,334 | $7,853,130 | $8,114,921 | $9,356,961 |
Temporarily restricted net assets | $73,149 | N/A | N/A | N/A | N/A |
Permanently restricted net assets | $0 | N/A | N/A | N/A | N/A |
Total restricted net assets | $73,149 | $67,293 | $37,519 | $53,244 | $44,791 |
Total net assets | $7,595,960 | $7,859,627 | $7,890,649 | $8,168,165 | $9,401,752 |
Key data checks
Key data checks info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
President / CEO
Alice V Koehler
I am a community minded individual with more than 20 years of experience in the non-profit sector, who pursues a vision to bring effective and sustainable change to the human service arena. A passionate writer and consummate humanitarian with a history of overcoming challenges, a penchant for strategic approaches to problem-solving, and a general zest for life, I enjoy opportunities to support visionary organizations, to work in spiritually edifying and intellectually uplifting cultures, and to continue using my skills to make the broadest and longest-lasting impact on my community.
Number of employees
Source: IRS Form 990
Lakeland Volunteers In Medicine Inc
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
Lakeland Volunteers In Medicine Inc
Highest paid employeesSOURCE: IRS Form 990
Compensation data
Lakeland Volunteers In Medicine Inc
Board of directorsas of 09/25/2024
Board of directors data
Adil Khan
LASR Investments
Term: 2024 - 2025
Steve Petersen
Ameriprise Financial
Doug Ebersole, MD
Watson Clinic LLP
Bruce Abels
Fairfield Logistics Advisors
Jaqualann Smith
LVIM Volunteer
Weymon Snuggs
Citizens Bank and Trust
Adil Khan, MHA
Lakeland Surgical and Diagnostic Center
Justin Miller
Rooms to Go
Timothy Regan, MD
Lakeland Regional Health
Sandra Sheets
Gray-Robinson PA
William Duke
MicroPath Laboratories, Inc.
Bob Eckenroth
CPS Investment Advisors
Elizabeth Krause
Florida Southern College
Leila Blacking
Publix Super Markets, Inc.
Yadira Holmes
Consumer Direct Care Network
Ashley Link
Southern Homes Lakeland
Dorcus Crumbley
Essential Catering Solutions
Carolyn Fulmer
Retired|2nd District Court of Appeals
Kamal Haider, MD
Lakeland Regional Health
Rizwan Khaliq
Health First Health Plans
William Link
Reed Mawhinney & Link
Jacquelynne Maxey
Maxey, Inc
Kevin McWilliams
Ameriprise Financial
Ed New
Florida United Methodist Foundation
Cora Widick
US Dept of Health & Human Services
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 09/25/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.