REAL Services, Inc.

Independence I Dignity I Strength

aka REAL Services, Inc. | South Bend, IN | www.realservices.org

GuideStar Charity Check

REAL Services, Inc.

EIN: 35-1157606

Contributions tax deductible
as of March 2023

IRS BMF 509(a)(1)
as of March 13, 2023

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Charity Check report

Mission

REAL Services, Inc. assists in establishing a community in which those we serve can maintain their independence to the maximum degree possible, and find meaning and satisfaction throughout their lives.

Ruling year info

1969

President and CEO

Karla Fales CMBA/HcM

Main address

P. O. Box 1835

South Bend, IN 46634 USA

Show more contact info

EIN

35-1157606

Subject area info

Human services

Population served info

Adults

Seniors

Low-income people

People with disabilities

NTEE code info

Human Service Organizations (P20)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms

Show Forms 990

Communication

Affiliations

See related organizations info

Programs and results

Reports and documents

What we aim to solve

This profile needs more info.

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Aged and Disabled Resource Center (ADRC)

The goal of the ADRC is to create a single, coordinated system of information and access for elderly persons seeking long term support and services. The ADRC serves residents regardless of income or state of health. Resources are available to anyone seeking information on a wide range of topics to assist with long term planning and many other aging issues.

Population(s) Served

Seniors

Alzheimer's and Dementia Services

This division of REAL Services provides education and services for families and individuals with Alzheimer‘s Disease and related dementias. Programs include disease education, caregiver support groups, helpline, quarterly newsletters, website, and family counseling.

Population(s) Served

Adults

Case Management and In-Home Care

Home Care Managers are trained geriatric care managers who work with elders in the community to help them maximize their independence for as long as possible. Care
managers assist clients by helping to identify and reach their goals for independent living. In some cases home care managers may authorize funding to pay for services under the Older American‘s Act, the CHOICE program, Social Services Block Grant, and the Medicaid Waiver.

Population(s) Served

Seniors

Energy Assistance

The Energy Assistance Program helps income eligible households with their heating expenses during the winter months. The program provides a credit on a family‘s gas and/or electric bill. The average assistance is $325 per heating season.

Population(s) Served

Seniors

Family Development

The primary goal of this program is assisting families in becoming financially self-sufficient and free from entitlements and benefits. Holistic case management is utilized to help clients identify personalized self sufficiency goals, usually in job training and education. While working towards the self-identified goals, the program offers other healthy family functioning skills. This program is provided under the Community Services Block Grant.

Population(s) Served

Adults

Foster Grandparents

This intergenerational program provides an opportunity for low-income persons aged 55+ to give 1 to 1 support to at-risk, special, and exceptional needs children. Foster Grandparents share their time and talents volunteering at assigned work sites such as: Head Start, Center for the
Homeless, St. Margaret‘s House, Logan Center, and various day care centers.

Population(s) Served

Seniors

Health Education

Nutrition awareness, healthy living practices, fall prevention, fitness and chronic disease management are just a few of the topics presented in communities throughout our area.

Population(s) Served

Adults

Meals on Wheels

REAL Services Meals on Wheels is a service that provides two nutritious meals each day, Monday through Friday, to the homes of elderly or disabled persons. These meals are delivered by dedicated volunteers. The program allows people to stay in their homes and remain independent.

Population(s) Served

Seniors

Nutrition

This program is designed to provide low cost nutritious meals, with recreational activities and informational programs, in centers located in St. Joseph, Elkhart, LaPorte, Marshall and Kosciusko Counties in Northern Indiana. The program promotes better health among older adults through improved nutrition and socialization.

Population(s) Served

Seniors

Weatherization

Families whose income is below 150% of the poverty level are provided with energy conservation measures to lower fuel consumption and expenses. Families enjoy a warmer home and see, on average, a 34% reduction in fuel consumption.

Population(s) Served

Adults

Transportation

Transportation in St. Joseph County (Granger, Mishawaka, Osceola and South Bend only):

Background:
The transportation program of REAL Services was started in 1978 to provide transportation for older adults to doctors, grocery shopping, banking, Medicaid and Social Security Offices and other necessary appointments.

Operations:
REAL Services arranges approximately 14,000 one-way trips annually. Hours are 8:00 am to 4:30 pm weekdays.

Eligibility:
Any person 60 years of age or older and is a resident of Granger, Mishawaka, Osceola and South Bend areas with limited access to transportation.

Financial:
Operating costs (vehicle and staff) average almost $14.00 per one-way trip. REAL Services receives limited State and Federal funding, but the operating deficit is substantial. To help meet it, REAL Services receives donations from friends of REAL Services and area businesses.

Population(s) Served

Seniors

Where we work

External reviews

Videos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

Totals By Year

Population(s) Served

Seniors

Related Program

Meals on Wheels

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Goals & Strategy

SOURCE: Self-reported by organization

Reports and documents

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

To assist in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives. REAL Services is the Area Agency on Aging for the Older Americans Act which builds a network of services for older adults and the physically disabled. Community Services programs, which support single parents and low-income families, are designed to break the cycle of dependence on public assistance.

What are the organization's key strategies for making this happen?

REAL Services exists as a unique organization with a network of unduplicated services. These cost-effective programs are designed to enhance or enable self-sufficiency while making a lasting difference in people's lives and the health of the community.

What are the organization's capabilities for doing this?

REAL Services was created in May of 1966 as part of planning for the future of older adults who were displaced when the Studebaker Plant closed. In 1968, REAL Services designed the first program in the entire United States to establish nutrition sites to provide meals and socialization for older adults. This program served as a model for nutrition assistance used across the country.

Since that time, REAL Services has established itself not only as a state-wide leader, but an example for the entire nation in serving the aging community through innovative ideas, service with integrity, competent management, ground-breaking practices and sound financial trust.

Today, REAL Services has more than 20 distinct programs that support individuals and families in living independent and meaningful lives. Our programs address the needs of nutrition, self-sufficiency, education, and protection for 30,000 people in northern Indiana each year.

What have they accomplished so far and what's next?

Though the agency works quietly to fulfill its mission, its good work has not gone unrecognized. In 1995 The Indiana Association of Homes for the Aged selected REAL Services to receive their Community Services Award. REAL Services was recognized with the 1996 Community Service Award from the Governor's Voluntary Action Program. Also in 1996 the Hudson Institute presented REAL Services with the Blue Horizon Award for an Exemplary Program in the Category of Wellness. In May 1997 REAL Services was presented the 1997 Partners in Elder Care Award from AARP. In October of 2000, REAL Services was awarded “Best Practices" recognition by the Governor's Task Force on Alzheimer's disease for the development and expansion of respite services. The agency received the National Mature Media Award in 2003 for REAL Connections Magazine. The Community Foundation of St. Joseph County selected REAL Services as the 2003 winner of the Leighton Award for Nonprofit Excellence for 36 years of outstanding service, innovation and advocacy on behalf of older adults. In 2007, and again in 2009, the Real Estate Management Association named REAL Services the Community Service Agency of the Year. In 2009 by the National Association of Area Agencies on Aging recognized REAL Services with the Aging Innovations Award. In 2013, the Area Agency on Aging received 2 awards from the National Association of Area Agencies on Aging for Innovation: Aging Achievement Award for Care Transitions (REAL Care) and Aging Achievement Award for Home and Community Based Care (Need Based Care Service Delivery Model). In 2014, Award from Health Care Excel in recognition of contributions to the long-term care community in St. Joseph County.

Financials

REAL Services, Inc.

Fiscal year: Jul 01 - Jun 30

Financial documents

Yes, financials were audited by an independent accountant.

Revenue vs. expenses: breakdown

SOURCE: IRS Form 990

NET GAIN/LOSS: in

Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2021

SOURCE: IRS Form 990

2.30

Average of 2.32 over 10 years

Months of cash in 2021

SOURCE: IRS Form 990

3.5

Average of 2.6 over 10 years

Fringe rate in 2021

SOURCE: IRS Form 990

30%

Average of 31% over 10 years

Funding sources

Source: IRS Form 990

Assets & liabilities

Source: IRS Form 990

Financial data

Source: IRS Form 990

Digitizing IRS form 990 data

REAL Services, Inc.

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

Fiscal year ending: Download Data

Revenue
Contributions	$1,716,249
Government Grants	$19,630,608
Program Services	$649,794
Investments	$10,756
Special Events	$0
Sales	$0
Other	$77,869
Total Revenue	$22,085,276

Expenses
Program Services	$19,683,796
Administration	$581,154
Fundraising	$81,548
Total Expenses	$20,346,498
Net Gain/Loss	$1,738,778

Functional expenses
Accounting Fees	$26,188
Advertising & Promotion	$0
Information Technology Expenses	$70,445
Insurance Expenses	$31,143
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$0
Pension Plan Contributions	$149,470
Professional Fundraising Expenses	$0

Revenue
Contributions	$524,453
Government Grants	$20,432,997
Program Services	$624,591
Investments	($9,988)
Special Events	$0
Sales	$0
Other	$95,826
Total Revenue	$21,667,879

Expenses
Program Services	$19,996,629
Administration	$675,997
Fundraising	$100,249
Total Expenses	$20,772,875
Net Gain/Loss	$895,004

Functional expenses
Accounting Fees	$30,958
Advertising & Promotion	$47,659
Information Technology Expenses	$92,722
Insurance Expenses	$25,803
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$0
Pension Plan Contributions	$210,322
Professional Fundraising Expenses	$0

Revenue
Contributions	$540,041
Government Grants	$22,910,146
Program Services	$671,173
Investments	$9,456
Special Events	$62,810
Sales	$0
Other	$180,883
Total Revenue	$24,374,509

Expenses
Program Services	$22,665,247
Administration	$711,294
Fundraising	$63,446
Total Expenses	$23,439,987
Net Gain/Loss	$934,522

Functional expenses
Accounting Fees	$46,234
Advertising & Promotion	$70,582
Information Technology Expenses	$52,542
Insurance Expenses	$29,806
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$0
Pension Plan Contributions	$219,639
Professional Fundraising Expenses	$0

Revenue
Contributions	$611,473
Government Grants	$17,480,640
Program Services	$933,468
Investments	$5,554
Special Events	$34,485
Sales	$0
Other	$244,849
Total Revenue	$19,310,469

Expenses
Program Services	$17,976,703
Administration	$1,092,979
Fundraising	$43,177
Total Expenses	$19,112,859
Net Gain/Loss	$197,610

Functional expenses
Accounting Fees	$46,961
Advertising & Promotion	$42,744
Information Technology Expenses	$62,671
Insurance Expenses	$41,748
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$0
Pension Plan Contributions	$230,471
Professional Fundraising Expenses	$0

Revenue
Contributions	$595,694
Government Grants	$18,323,988
Program Services	$890,626
Investments	($296)
Special Events	$48,362
Sales	$0
Other	$301,378
Total Revenue	$20,159,752

Expenses
Program Services	$18,919,347
Administration	$717,219
Fundraising	$34,524
Total Expenses	$19,671,090
Net Gain/Loss	$488,662

Functional expenses
Accounting Fees	$36,303
Advertising & Promotion	$38,308
Information Technology Expenses	$49,109
Insurance Expenses	$41,693
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$0
Pension Plan Contributions	$236,126
Professional Fundraising Expenses	$0

Revenue
Contributions	$1,050,927
Government Grants	$15,828,411
Program Services	$1,245,711
Investments	($21,582)
Special Events	$47,263
Sales	$0
Other	$82,204
Total Revenue	$18,232,934

Expenses
Program Services	$17,574,062
Administration	$700,785
Fundraising	$38,031
Total Expenses	$18,312,878
Net Gain/Loss	($79,944)

Functional expenses
Accounting Fees	$41,088
Advertising & Promotion	$35,645
Information Technology Expenses	$40,222
Insurance Expenses	$61,438
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$96,232
Pension Plan Contributions	$270,414
Professional Fundraising Expenses	$0

Revenue
Contributions	$1,054,906
Government Grants	$15,718,945
Program Services	$1,248,158
Investments	$56,532
Special Events	$61,829
Sales	$0
Other	$93,845
Total Revenue	$18,234,215

Expenses
Program Services	$17,114,633
Administration	$800,763
Fundraising	$32,987
Total Expenses	$17,948,383
Net Gain/Loss	$285,832

Functional expenses
Accounting Fees	$38,592
Advertising & Promotion	$60,558
Information Technology Expenses	$52,523
Insurance Expenses	$140,634
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$61,571
Pension Plan Contributions	$276,912
Professional Fundraising Expenses	$0

Revenue
Contributions	$618,383
Government Grants	$16,753,388
Program Services	$1,155,773
Investments	$67,329
Special Events	$76,596
Sales	$0
Other	$94,584
Total Revenue	$18,766,053

Expenses
Program Services	$17,746,495
Administration	$806,329
Fundraising	$44,494
Total Expenses	$18,597,318
Net Gain/Loss	$168,735

Functional expenses
Accounting Fees	$39,852
Advertising & Promotion	$83,071
Information Technology Expenses	$59,477
Insurance Expenses	$102,242
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$286
Pension Plan Contributions	$284,955
Professional Fundraising Expenses	$0

Revenue
Contributions	$4,197,711
Government Grants	$11,307,688
Program Services	$1,110,414
Investments	$28,687
Special Events	$92,345
Sales	$0
Other	$57,604
Total Revenue	$16,794,449

Expenses
Program Services	$15,613,746
Administration	$784,374
Fundraising	$49,982
Total Expenses	$16,448,102
Net Gain/Loss	$346,347

Functional expenses
Accounting Fees	$37,390
Advertising & Promotion	$38,988
Information Technology Expenses	$55,052
Insurance Expenses	$89,774
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$743
Pension Plan Contributions	$230,049
Professional Fundraising Expenses	$0

Revenue
Contributions	$1,390,266
Government Grants	$17,454,921
Program Services	$1,409,276
Investments	$31,386
Special Events	$98,898
Sales	$0
Other	$60,878
Total Revenue	$20,445,625

Expenses
Program Services	$18,475,359
Administration	$761,354
Fundraising	$49,978
Total Expenses	$19,286,691
Net Gain/Loss	$1,158,934

Functional expenses
Accounting Fees	$42,670
Advertising & Promotion	$37,348
Information Technology Expenses	$86,192
Insurance Expenses	$75,011
Interest Expenses	$0
Investment Management Fees	$0
Legal Fees	$0
Pension Plan Contributions	$197,310
Professional Fundraising Expenses	$0

Revenue
Contributions	$1,092,857
Government Grants	$17,548,281
Program Services	$1,290,557
Investments	$126,989
Special Events	$81,585
Sales	$0
Other	$64,812
Total Revenue	$20,205,081

Expenses
Program Services	$18,187,771
Administration	$844,213
Fundraising	$104,328
Total Expenses	$19,136,312
Net Gain/Loss	$1,068,769

Functional expenses
Accounting Fees	$39,110
Advertising & Promotion	$43,222
Information Technology Expenses	$93,960
Insurance Expenses	$82,144
Interest Expenses	$0
Investment Management Fees	$6,497
Legal Fees	$0
Pension Plan Contributions	$197,312
Professional Fundraising Expenses	$0

Revenue
Contributions	$1,505,252
Government Grants	$18,629,171
Program Services	$1,100,265
Investments	$126,506
Special Events	$55,055
Sales	$0
Other	$72,616
Total Revenue	$21,488,865

Expenses
Program Services	$19,069,631
Administration	$1,046,365
Fundraising	$82,123
Total Expenses	$20,198,119
Net Gain/Loss	$1,290,746

Functional expenses
Accounting Fees	$30,775
Advertising & Promotion	$46,839
Information Technology Expenses	$138,085
Insurance Expenses	$85,544
Interest Expenses	$0
Investment Management Fees	$8,064
Legal Fees	$0
Pension Plan Contributions	$247,849
Professional Fundraising Expenses	$0

Revenue
Contributions	$1,875,895
Government Grants	$22,233,451
Program Services	$889,286
Investments	$318,371
Special Events	$103,322
Sales	$0
Other	$70,795
Total Revenue	$25,491,120

Expenses
Program Services	$22,653,027
Administration	$1,005,029
Fundraising	$102,676
Total Expenses	$23,760,732
Net Gain/Loss	$1,730,388

Functional expenses
Accounting Fees	$30,675
Advertising & Promotion	$51,628
Information Technology Expenses	$202,153
Insurance Expenses	$115,214
Interest Expenses	$0
Investment Management Fees	$9,671
Legal Fees	$0
Pension Plan Contributions	$240,844
Professional Fundraising Expenses	$0

REAL Services, Inc.

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: Download Data

Assets	Jul 01, 2008	Jun 30, 2009	Change
Contributions	$1,716,249
Cash & Equivalents	$973,175	$945,257	($27,918)
Accounts Receivable	$0	$0	$0
Pledges & Grants Receivable	$1,727,236	$2,361,872	$634,636
Receivable, Other	$60,870	$160,870	$100,000
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$0	$0	$0
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$283,980	$1,267,072	$983,092
Other	$1,105,419	$868,413	($237,006)
Total Assets	$4,150,680	$5,603,484	$1,452,804

Liabilities	Jul 01, 2008	Jun 30, 2009	Change
Accounts Payable	$1,062,985	$1,043,737	($19,248)
Grants Payable	$0	$0	$0
Deferred Revenue	$194,434	$32,308	($162,126)
Loans and Notes	$2,399	$0	($2,399)
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$1,200,573	$1,098,372	($102,201)
Total Liabilities	$2,460,391	$2,174,417	($285,974)

Fund balance	Jul 01, 2008	Jun 30, 2009	Change
Temporarily Restricted Net Assets	$212,215	$685,772	$473,557
Permanently Restricted Net Assets	$0	$496,019	$496,019
Total Restricted Net Assets	$212,215	$1,181,791	$969,576
Unrestricted Net Assets	$1,478,074	$2,247,276	$769,202
Net Assets	$1,690,289	$3,429,067	$1,738,778

Assets	Jul 01, 2009	Jun 30, 2010	Change
Contributions	$524,453
Cash & Equivalents	$945,257	$1,033,460	$88,203
Accounts Receivable	$0	$0	$0
Pledges & Grants Receivable	$2,361,872	$2,816,609	$454,737
Receivable, Other	$160,870	$348,302	$187,432
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$0	$0	$0
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$1,267,072	$1,450,441	$183,369
Other	$868,413	$1,068,063	$199,650
Total Assets	$5,603,484	$6,716,875	$1,113,391

Liabilities	Jul 01, 2009	Jun 30, 2010	Change
Accounts Payable	$1,043,737	$1,109,158	$65,421
Grants Payable	$0	$0	$0
Deferred Revenue	$32,308	$92,884	$60,576
Loans and Notes	$0	$100,000	$100,000
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$1,098,372	$1,090,763	($7,609)
Total Liabilities	$2,174,417	$2,392,805	$218,388

Fund balance	Jul 01, 2009	Jun 30, 2010	Change
Temporarily Restricted Net Assets	$685,772	$401,077	-$284,695
Permanently Restricted Net Assets	$496,019	$496,019	$0
Total Restricted Net Assets	$1,181,791	$897,096	($284,695)
Unrestricted Net Assets	$2,247,276	$3,426,974	$1,179,698
Net Assets	$3,429,067	$4,324,070	$895,003

Assets	Jul 01, 2010	Jun 30, 2011	Change
Contributions	$540,041
Cash & Equivalents	$1,033,460	$2,483,563	$1,450,103
Accounts Receivable	$0	$0	$0
Pledges & Grants Receivable	$2,816,609	$2,431,871	($384,738)
Receivable, Other	$348,302	$348,302	$0
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$0	$0	$0
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$1,450,441	$1,396,395	($54,046)
Other	$1,068,063	$1,463,375	$395,312
Total Assets	$6,716,875	$8,123,506	$1,406,631

Liabilities	Jul 01, 2010	Jun 30, 2011	Change
Accounts Payable	$1,109,158	$1,307,956	$198,798
Grants Payable	$0	$0	$0
Deferred Revenue	$92,884	$169,956	$77,072
Loans and Notes	$100,000	$100,000	$0
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$1,090,763	$1,220,938	$130,175
Total Liabilities	$2,392,805	$2,798,850	$406,045

Fund balance	Jul 01, 2010	Jun 30, 2011	Change
Temporarily Restricted Net Assets	$401,077	$431,874	$30,797
Permanently Restricted Net Assets	$496,019	$498,783	$2,764
Total Restricted Net Assets	$897,096	$930,657	$33,561
Unrestricted Net Assets	$3,426,974	$4,393,999	$967,025
Net Assets	$4,324,070	$5,324,656	$1,000,586

Assets	Jul 01, 2011	Jun 30, 2012	Change
Contributions	$611,473
Cash & Equivalents	$2,483,563	$2,963,103	$479,540
Accounts Receivable	$0	$0	$0
Pledges & Grants Receivable	$2,431,871	$1,843,972	($587,899)
Receivable, Other	$348,302	$0	$0
Inventories for Sale or Use	$0	$0	$0
Investment, Securities	$0	$0	$0
Investment, Other	$0	$0	$0
Fixed Assets (LBE - Depreciation)	$1,396,395	$1,265,612	($130,783)
Other	$1,463,375	$1,465,134	$1,759
Total Assets	$8,123,506	$7,537,821	($585,685)

Liabilities	Jul 01, 2011	Jun 30, 2012	Change
Accounts Payable	$1,307,956	$881,867	($426,089)
Grants Payable	$0	$0	$0
Deferred Revenue	$169,956	$234,618	$64,662
Loans and Notes	$100,000	$0	($100,000)
Tax-Exempt Bond Liabilities	$0	$0	$0
Other	$1,220,938	$888,044	($332,894)
Total Liabilities	$2,798,850	$2,004,529	($794,321)

REAL Services, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

This snapshot of REAL Services, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Fiscal year: Jul 01 - Jun 30 View full report Download data

Business model indicators

Profitability	2017	2018	2019	2020	2021
Unrestricted surplus (deficit) before depreciation	$638,654	$835,682	$1,161,925	$292,490	$2,242,975
As % of expenses	3.9%	4.4%	6.1%	1.5%	9.5%
Unrestricted surplus (deficit) after depreciation	$519,714	$714,054	$1,023,111	$179,208	$2,133,695
As % of expenses	3.2%	3.7%	5.3%	0.9%	9.0%

Revenue composition
Total revenue (unrestricted & restricted)	$16,794,449	$20,445,625	$20,205,081	$21,488,865	$25,491,120
Total revenue, % change over prior year	-10.5%	21.7%	-1.2%	6.4%	18.6%
Program services revenue	6.6%	6.9%	6.4%	5.1%	3.5%
Membership dues	0.0%	0.0%	0.0%	0.0%	0.0%
Investment income	0.2%	0.2%	0.5%	0.5%	0.9%
Government grants	67.3%	85.4%	86.9%	86.7%	87.2%
All other grants and contributions	25.1%	6.9%	5.5%	7.0%	7.4%
Other revenue	0.8%	0.7%	0.8%	0.7%	1.0%

Expense composition
Total expenses before depreciation	$16,329,162	$19,165,063	$18,997,498	$20,084,837	$23,651,452
Total expenses, % change over prior year	-11.6%	17.4%	-0.9%	5.7%	17.8%
Personnel	42.7%	35.4%	39.0%	41.7%	37.2%
Professional fees	0.2%	0.2%	0.4%	0.4%	0.5%
Occupancy	2.6%	2.4%	2.5%	2.7%	2.5%
Interest	0.0%	0.0%	0.0%	0.0%	0.0%
Pass-through	44.7%	53.2%	48.7%	42.7%	51.6%
All other expenses	9.7%	8.8%	9.3%	12.4%	8.2%

Full cost components (estimated)	2017	2018	2019	2020	2021
Total expenses (after depreciation)	$16,448,102	$19,286,691	$19,136,312	$20,198,119	$23,760,732
One month of savings	$1,360,764	$1,597,089	$1,583,125	$1,673,736	$1,970,954
Debt principal payment	$0	$0	$0	$0	$830,000
Fixed asset additions	$0	$306,686	$140,619	$0	$0
Total full costs (estimated)	$17,808,866	$21,190,466	$20,860,056	$21,871,855	$26,561,686

Capital structure indicators

Liquidity	2017	2018	2019	2020	2021
Months of cash	3.4	3.0	2.5	3.2	3.5
Months of cash and investments	3.4	3.0	3.7	4.5	4.9
Months of estimated liquid unrestricted net assets	3.0	2.9	3.5	3.5	4.1

Balance sheet composition	2017	2018	2019	2020	2021
Cash	$4,657,885	$4,795,265	$3,983,508	$5,420,935	$6,811,647
Investments	$0	$0	$1,832,286	$2,178,106	$2,798,049
Receivables	$1,776,155	$2,770,320	$2,819,730	$2,749,193	$3,239,875
Gross land, buildings, equipment (LBE)	$2,039,574	$2,314,084	$2,454,705	$2,472,655	$2,512,399
Accumulated depreciation (as a % of LBE)	52.9%	50.5%	53.2%	57.4%	60.4%
Liabilities (as a % of assets)	19.0%	19.3%	18.9%	23.8%	25.6%
Unrestricted net assets	$5,024,396	$5,738,450	$6,761,561	$6,940,769	$9,074,464
Temporarily restricted net assets	$1,285,623	$1,753,764	$1,826,717	N/A	N/A
Permanently restricted net assets	$500,000	$500,000	$500,000	N/A	N/A
Total restricted net assets	$1,785,623	$2,253,764	$2,326,717	$3,070,672	$3,063,828
Total net assets	$6,810,019	$7,992,214	$9,088,278	$10,011,441	$12,138,292

Key data checks

Key data checks	2017	2018	2019	2020	2021
Material data errors	No	No	No	No	No

Operations

The people, governance practices, and partners that make the organization tick.

Documents

Letter of Determination

Form 1023/1024 is not available for this organization

President and CEO

Karla Fales CMBA/HcM

Number of employees

Source: IRS Form 990

REAL Services, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation

Other

Show data for fiscal year

Compensation data

Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

REAL Services, Inc.

Board of directors
as of 10/20/2022

SOURCE: Self-reported by organization

Board of directors data

Download the most recent year of board of directors data for this organization

Board chair

Ryan Brennan

University of Notre Dame

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/20/2022

Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity

White/Caucasian/European

Gender identity

Female

Race & ethnicity

No data

Gender identity

No data

Sexual orientation

No data

Disability

No data

Contractors

Fiscal year ending

There are no fundraisers recorded for this organization.

Related organizations & associated domestic grants

Show data for fiscal year

Related organization	Primary activity	Subsection	PC status	Controlling entity?	512(b)(13) controlled entity?	Cash grants paid	Non-cash assistance	Reason
REAL Services Foundation Inc PO Box 1835 South Bend, IN 466341835 35-1870984	Support REAL Services, Inc.	501(c)(3)	12 Type I	REAL Services Inc	N	$0.00	$0.00
REAL Services Housing Inc PO Box 1835 South Bend, IN 466341835 35-1883467	Lease facilities to REAL Services, Inc.	501(c)(3)	12 Type I	REALServices Inc	N	$0.00	$0.00

Related organization	Primary activity	Subsection	PC status	Controlling entity?	512(b)(13) controlled entity?	Cash grants paid	Non-cash assistance	Reason
REAL Services Foundation Inc PO Box 1835 South Bend, IN 46634-1835 35-1870984	Support REAL Services, Inc	501(C)(3)	11 Type I		N	$0.00	$0.00
REAL Services Housing Inc PO Box 1835 South Bend, IN 46634-1835 35-1883467	Lease facilities to REAL Services, Inc	501(C)(3)	11 Type I		N	$0.00	$0.00

Related organization	Primary activity	Subsection	PC status	Controlling entity?	512(b)(13) controlled entity?	Cash grants paid	Non-cash assistance	Reason
REAL Services Foundation, Inc. PO Box 1835 South Bend, IN 46634 35-1870984	Support REAL Services, Inc.	501(c)(3)	11 Type II		N	$0.00	$0.00
REAL Services Housing, Inc. PO Box 1835 South Bend, IN 46634 35-1883467	Lease facilities to REAL Services. Inc.	501(c)(3)	11 Type II		N	$0.00	$0.00

Related organization	Primary activity	Subsection	PC status	Controlling entity?	512(b)(13) controlled entity?	Cash grants paid	Non-cash assistance	Reason
REAL SERVICES FOUNDAITON INC PO BOX 1835 SOUTH BEND, IN 46634 35-1870984	Support REAL Services, Inc	501(c)(3)	11 Type II			$0.00	$0.00
REAL SERVICES FOUNDAITON INC PO BOX 1835 SOUTH BEND, IN 46634 35-1883467	Lease facilites to REAL Services, Inc	501(c)(3)	11 Type II			$0.00	$0.00

REAL Services, Inc.

Independence I Dignity I Strength

Mission

Is this your nonprofit?

Programs and results

Reports and documents

What we aim to solve

This profile needs more info.

Our programs

Aged and Disabled Resource Center (ADRC)

Alzheimer's and Dementia Services

Case Management and In-Home Care

Energy Assistance

Family Development

Foster Grandparents

Health Education

Meals on Wheels

Nutrition

Weatherization

Transportation

Where we work

Our results

Evaluation documents

Number of clients served

Totals By Year

Population(s) Served

Related Program

Type of Metric

Direction of Success

Context Notes

Goals & Strategy

Reports and documents

Charting impact

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

What have they accomplished so far and what's next?

Financials

Financial documents

Revenue vs. expenses: breakdown

Liquidity in 2021 info

2.30

Months of cash in 2021 info

3.5

Fringe rate in 2021 info

30%

Funding sources info

Assets & liabilities info

Financial data

Digitizing IRS form 990 data

REAL Services, Inc.

REAL Services, Inc.

REAL Services, Inc.

Business model indicators

Capital structure indicators

Key data checks

Operations

Documents

President and CEO

Karla Fales CMBA/HcM

Number of employees

REAL Services, Inc.

Compensation data

REAL Services, Inc.

Board of directors data

Ryan Brennan

Board leadership practices

Board orientation and education

CEO oversight

Ethics and transparency

Board composition

Board performance

Organizational demographics

Leadership

Race & ethnicity

Gender identity

Sexual orientation

Disability

Contractors

Related organizations & associated domestic grants

Liquidity in 2021

Months of cash in 2021

Fringe rate in 2021

Funding sources

Assets & liabilities