Hope is here.

Eugene, OR   |
GuideStar Charity Check


EIN: 23-7115003


ShelterCare provides compassionate housing and behavioral health services for individuals and families wanting a safe and stable home in our community.

Ruling year info


Executive Director

Michelle Hankes

Main address

499 West 4th Avenue

Eugene, OR 97401 USA

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Subject area info

Residential mental health care

Homeless shelters

Homeless services

Population served info



Economically disadvantaged people

Homeless people

Low-income people

Show more populations served

NTEE code info

Group Home, Residential Treatment Facility - Mental Health Related (F33)

Temporary Shelter For the Homeless (L41)

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Housing Services for Families

Emergency, transitional and homelessness prevention programs that provide housing and support for approximately 600 parents and children who are homeless or at risk of becoming homeless.

Population(s) Served
Economically disadvantaged people

ShelterCare’s Behavioral Health program provides mental health support to individuals diagnosed with a mental health condition, and those coping with traumatic or situational stress related to homelessness. Our providers deliver services through a team model which emphasizes matching team members with individuals based on the needs of the consumer and the special skills of the team members. In this way, each consumer of our services may receive support from a team of people rather than a single clinician or skills trainer.

Services include:
• Assessment
• Therapy (individual & group)
• Skills Training
• Case Management
• Peer Support
• Healthcare Coordination
• Supported Employment

Population(s) Served
People with psychosocial disabilities

This program provides one month of housing with case management for indigent adults who have been released from the hospital. Clients may be referred to permanent supportive housing. The program is a collaborative effort that brings together four main partners: ShelterCare, PeaceHealth Sacred Heart Medical Center, Community Health Centers of Lane County (Federally Qualified Health Centers, or FQHC) and Trillium Community Health Plans.

Population(s) Served

Provides long-term supported housing for people who are medically fragile or are living with a mental illness. Most have been chronically homeless.

Clients are live in apartments at facilities that are owned or managed by ShelterCare, or they live in off-site apartments in the community. Clients pay 1/3 of their income towards rent.

Clients are connected with a housing specialist and peer support specialist who help with residents connect to resources and learn skills.

Permanent Supported Housing serves about 200 people each year and operates with a housing first philosophy.

Population(s) Served
Homeless people

Provide transitional housing (3 months to 2 years) for people who are medically fragile or are living with a mental illness. Most have been chronically homeless.

Clients are live in apartments or rooms at facilities that are owned or managed by ShelterCare, or they live in off-site apartments in the community.

There are a range of housing options from short-term shelter to income based rental apartments.

Clients are connected with a care team who helps with individual connect to resources and learn skills.

Population(s) Served
Homeless people

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

In the broadest terms, we seek to end homelessness. ShelterCare's programs play a critical role in Lane County in stabilizing families and individuals who have no other resources or support to help them maintain their housing or recover from homelessness. Our programs alleviate the personal costs of homelessness, untreated psychiatric conditions and trauma, as well as the societal costs in terms of public safety and emergency services.

The foundation of our work is to stabilize the people we serve in housing. Once our clients have a safe place to live, they can begin to work with staff to addresses the causes of their instability.

ShelterCare's mission is client-centered, and the agency actively seeks input from its
clients — also referred to as “consumers" — served by each of its six programs.
ShelterCare adheres to the philosophy of engaging consumers in the “choosing"
process, exploring and clarifying each person's needs and preferences.
This person-centered service delivery philosophy is collaborative and trauma
informed, and informed by the Substance Abuse and Mental Health Services
Administration's definition of recovery and “Dimensions of Wellness." Respectful
engagement with individuals gives room for individualized supports and resources.
Working alongside each participant to learn from the individual is key to the
agency's coordinated care strategy.

By individualizing supports to meet the goals of the individual, participants find
value in the support services and consequently maintain involvement. Engagement
is cultivated by creating safety, remaining person-centered and meeting basic needs.
Harm reduction is also part of the approach.

In 1970, ShelterCare opened with a single emergency shelter for families who were
homeless. Since the organization's beginning, it has adapted and expanded services
to meet emerging community needs.

Today, the agency offers housing and services in Eugene and Springfield, Ore., to
families and individuals who are homeless or at-risk of homelessness, along with
adults with a mental illness, a traumatic brain injury, or a medical condition which requires continued care but not hospitalization. Support ranges from short-term crisis
intervention to longer-term housing, and all programs are designed to move clients
through a continuum of care that helps them achieve a maximum level of
independence and well-being.

ShelterCare owns and/or manages approximately 300 units of housing as well as facilitating the rental of apartments in our community. Everyone served by our programs is working with a team of clinicians and skills builders on a recovery plan to improve their psychiatric, medical, and financial health, as well as their emotional and social well-being.

Our clinical staff includes a range of Master's level therapists, counselors, counselor advocates, and peer support specialists, as well as specialized staff in supported employment, housing and health.

In 2014, ShelterCare brought many of our staff together under one roof, the Center for Programs and Services, to enable the people we serve to connect to a range of services and staff with a single visit to one building; and to strengthen collaboration and responsiveness between staff in meeting client needs.

In 45 years, ShelterCare has evolved from an agency that provided emergency housing to four families at a time to a network of coordinated housing, therapeutic and social work services that helps approximately 1,200 individuals annually.

We have been and continue to be a leader in pioneering strategies for stabilizing people's lives, beginning with our ground-breaking brain injury program in 1989, our Homelessness Prevention Program in 2005 and our "Housing First" initiative in 2006. These programs established their effectiveness as "Best Practice" strategies and are adopted and funded by public agencies as well as private contributors in our area because of ShelterCare's demonstration of their value.

ShelterCare is a key partner in Lane County to deliver, sustain and improve the Continuum of Care to address the needs of people in our community who are struggling with poverty, mental illness, poor health and trauma.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time


Fiscal year: Jul 01 - Jun 30

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 0.25 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 0.9 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 21% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990


Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data


Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data


Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of ShelterCare’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $148,129 $576,403 -$3,743,462 $208,627 $781,329
As % of expenses 1.8% 7.3% -32.6% 2.2% 7.8%
Unrestricted surplus (deficit) after depreciation $21,249 $437,225 -$3,921,386 $31,234 $604,737
As % of expenses 0.3% 5.4% -33.6% 0.3% 5.9%
Revenue composition info
Total revenue (unrestricted & restricted) $8,549,978 $8,694,375 $8,084,135 $9,135,740 $11,384,976
Total revenue, % change over prior year 10.3% 1.7% -7.0% 13.0% 24.6%
Program services revenue 48.1% 42.4% 26.8% 12.2% 10.5%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 1.1% 0.9% 0.0% 0.0% 0.0%
Government grants 33.3% 37.4% 43.3% 71.3% 78.4%
All other grants and contributions 16.5% 18.2% 28.7% 5.4% 9.7%
Other revenue 1.0% 1.0% 1.3% 11.1% 1.3%
Expense composition info
Total expenses before depreciation $8,324,079 $7,945,007 $11,489,897 $9,530,336 $10,034,875
Total expenses, % change over prior year 7.8% -4.6% 44.6% -17.1% 5.3%
Personnel 63.7% 58.8% 36.7% 40.7% 36.9%
Professional fees 3.7% 3.9% 2.1% 2.4% 1.9%
Occupancy 3.9% 4.3% 2.6% 1.3% 1.2%
Interest 1.0% 1.1% 0.8% 1.1% 1.0%
Pass-through 0.0% 0.0% 33.4% 0.0% 49.6%
All other expenses 27.7% 31.8% 24.4% 54.4% 9.3%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $8,450,959 $8,084,185 $11,667,821 $9,707,729 $10,211,467
One month of savings $693,673 $662,084 $957,491 $794,195 $836,240
Debt principal payment $43,371 $45,148 $0 $50,579 $940,295
Fixed asset additions $0 $0 $224,145 $0 $0
Total full costs (estimated) $9,188,003 $8,791,417 $12,849,457 $10,552,503 $11,988,002

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.4 0.8 1.6 0.7 0.9
Months of cash and investments 0.4 0.8 1.6 0.7 0.9
Months of estimated liquid unrestricted net assets 4.3 5.2 -0.6 -0.5 0.3
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $307,536 $550,186 $1,499,678 $547,494 $732,012
Investments $0 $0 $0 $0 $0
Receivables $802,784 $793,880 $490,432 $475,634 $727,209
Gross land, buildings, equipment (LBE) $4,094,028 $4,054,278 $4,278,422 $4,177,432 $4,198,811
Accumulated depreciation (as a % of LBE) 41.7% 43.9% 45.8% 48.3% 50.1%
Liabilities (as a % of assets) 45.6% 39.8% 83.7% 84.3% 61.1%
Unrestricted net assets $3,984,610 $4,421,835 $500,449 $531,683 $1,136,420
Temporarily restricted net assets $552,249 $725,214 N/A N/A N/A
Permanently restricted net assets $0 $0 N/A N/A N/A
Total restricted net assets $552,249 $725,214 $481,728 $154,235 $674,987
Total net assets $4,536,859 $5,147,049 $982,177 $685,918 $1,811,407

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Michelle Hankes

Susan Ban has been with ShelterCare since 1987, becoming the Executive Director in 1991. Under her visionary leadership, services have expanded greatly to meet emerging needs, with six new programs for people with mental illness or brain injury. She is a recognized leader in the human services community. She serves on the PeaceHealth Oregon Region Board of Directors, Oregon State Governor's Ending Homelessness Advisory Council, Brethren Community Services Board of Directors, and is a member of Oregon Residential Providers Association and Glenwood Citizens' Advisory Committee She received her B.A. from Lewis and Clark College and her M.Div. from The Divinity School in Rochester New York.

Number of employees

Source: IRS Form 990


Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.


Board of directors
as of 01/18/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Christopher Page

State of Oregon

Melinda Grier

David DeHaas, M.D.

Northwest Surgical Specialists

Priscilla Gould


Christopher Page

Brad Smith

Moss Adams CPAs

Eric Van Houten

Cascade Health Solutions

Wendy Dame


Gerry Gaydos

Gaydos, Churnside & Balthrop PC

Sujata Sanghvi

S2 Actuarial, LLC

Thomas Harburg

Kaiser Permanente

DeLeesa Meashintubby

Volunteer in Medicine

Jesse Elconin

Duo Property Group

Jess Hobbs

Sian Dim Lun

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/18/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data


Equity strategies

Last updated: 08/18/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending
There are no fundraisers recorded for this organization.