International Hearing Dog, Inc.

Training Other Ears to Hear

aka IHDI, Hearing Dog   |   Henderson, CO   |
GuideStar Charity Check

International Hearing Dog, Inc.

EIN: 84-0779444


International Hearing Dogs mission is to empower individuals who are d/Deaf and hard of hearing by purposefully training specially selected dogs to alert to sounds, carefully matching these dogs with handlers who are deaf and hard of hearing and supporting the paired teams throughout the lifetime of the match. The IHDI team is committed to being a true advocate in the community for those we serve while providing our teams with lifetime support, continuously striving to bridge the gap between the d/Deaf and hard of hearing community.

Ruling year info


Principal Officer

Mrs. Carol Heiden

Main address

5901 East 89th Avenue

Henderson, CO 80640 USA

Show more contact info



Subject area info

Domesticated animals

Animal training

Human services

Independent living for people with disabilities

Population served info

People with hearing impairments

NTEE code info

Animal Related Activities N.E.C. (D99)

Other Services (D60)

Human Service Organizations (P20)

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

"I know that my safety, my independence, and my quality of life in general would improve with the aid of a hearing dog in my life." Those are the words of a young applicant with progressive hearing loss. Many people, whether profoundly deaf since birth or with hearing loss later in life hope for a hearing dog to provide peace of mind, comfort, and increased safety. Since 2016, the number of people waiting to get a hearing dog has tripled.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hearing Dog Training

The training and placement of hearing dogs with deaf individuals, with or without multiple disabilities, at no charge to the recipient.

Population(s) Served

The IHDI team is committed to being a true advocate in the community for those we serve while providing our teams with lifetime support, continuously striving to bridge the gap between the Deaf and hard of hearing community.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of Hearing Dogs placed with recipients at no charge.

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with hearing impairments

Related Program

Hearing Dog Training

Type of Metric

Output - describing our activities and reach

Direction of Success


Number of applicants applying for service dogs

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with hearing impairments

Related Program

Hearing Dog Training

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

Number of applications received for a Hearing Dog.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Pair 20-30 teams across the country, yearly.

Continue to be a world leader in Hearing Dog training and placement. Since our inception we have helped other Hearing Dog programs begin in Japan, Norway, and Australia. We work to refine our application, training, and support processes with each dog.

Improve infrastructure of kennels, training arena, and office space to support our unparalleled care of dogs in training.

Provide education to hearing and non-hearing groups about what life is like for members of the deaf community and the work Hearing Dogs are trained to perform.

Continue placing dogs at no cost to the recipient. We are the only Hearing Dog training group that trains and pairs teams at no cost to the recipient, making Hearing Dogs and the assistance, companionship, and security they provide accessible to everyone.

Once selected, each dog receives a thorough medical examination to ensure a long healthy life. This includes blood work, vaccinations, and spay or neuter if necessary. During daily training sessions, dogs learn to respond to a variety of sounds:
--Doorbell or knock
--Emergency alarms
The dogs can also be custom trained to any sounds the individual needs, such as a baby cry, apartment buzzer, etc.

General obedience and socialization round out each dog's four to eight months of custom training.

A professional trainer delivers the Hearing Dog to its new home and works with the recipient for up to five days. The recipient is taught how to maintain the dog's training to ensure a good working relationship and proper care.

After placement and successful completion of a 90-day trial period, the dog is certified as a Hearing Dog and receives an orange collar, leash, and official ID card. Hearing Dogs have legal access to all public places while accompanied by their owner.

Hearing Dogs are all rescue dogs, generally mixed breeds, six months to a year in age, in good health, and with aim-to-please energetic personalities. We maintain excellent partnerships with local shelters and have expanded to adopting dogs on Death Row from New Mexico and Texas.

The staff is extensively trained and knowledgeable about Hearing Dogs. Our Executive Director is the daughter of one of the four founders and has spent her life working with dogs and the deaf community. Our Director of Training and Placements has been with IHDI for 20 years and has honed her skills creating exceptional teams between Hearing Dog and owner. Their combined experience results in our 95% success rate in placing Hearing Dogs across the country.

We are proud to have successfully placed over 1,300 trained Hearing Dogs since 1979.

We look forward to continuing our training programs and placing dogs with owners to support independence, emotional health, and safety.

We are working toward upgrading kennel facilities to house more dogs in training to keep up with need.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    IHDI serves individuals who are d/deaf and hard of hearing

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • What significant change resulted from feedback?

    We recently changed the model for our client training to be far more inclusive of different learning styles and communication techniques and abilities.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback


International Hearing Dog, Inc.
Fiscal year: Oct 01 - Sep 30
Financial documents
2016 Audit.pdf
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2021 info

SOURCE: IRS Form 990


Average of 38.21 over 10 years

Months of cash in 2021 info

SOURCE: IRS Form 990


Average of 0.9 over 10 years

Fringe rate in 2021 info

SOURCE: IRS Form 990


Average of 15% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

Source: IRS Form 990 info

International Hearing Dog, Inc.

Revenue & expenses

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990

Fiscal year ending: cloud_download Download Data

International Hearing Dog, Inc.

Balance sheet

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

International Hearing Dog, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990

This snapshot of International Hearing Dog, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2017 2018 2019 2020 2021
Unrestricted surplus (deficit) before depreciation $584,840 $499,355 -$266,739 $44,394 $259,989
As % of expenses 111.6% 79.1% -40.0% 7.5% 36.7%
Unrestricted surplus (deficit) after depreciation $575,864 $486,729 -$283,112 $27,707 $244,025
As % of expenses 108.0% 75.6% -41.4% 4.6% 33.7%
Revenue composition info
Total revenue (unrestricted & restricted) $1,067,335 $1,129,152 $428,538 $602,012 $756,167
Total revenue, % change over prior year 120.9% 5.8% -62.0% 40.5% 25.6%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.9% 3.6% 12.0% 8.4% 2.8%
Government grants 0.0% 0.0% 0.0% 16.3% 0.0%
All other grants and contributions 98.4% 95.7% 86.9% 75.2% 96.8%
Other revenue 0.6% 0.7% 1.1% 0.0% 0.4%
Expense composition info
Total expenses before depreciation $524,107 $631,140 $667,379 $590,387 $708,891
Total expenses, % change over prior year 12.2% 20.4% 5.7% -11.5% 20.1%
Personnel 67.6% 68.6% 71.5% 74.2% 74.0%
Professional fees 8.4% 3.3% 5.5% 7.9% 7.2%
Occupancy 2.0% 2.9% 3.2% 2.7% 3.7%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 21.9% 25.2% 19.9% 15.3% 15.1%
Full cost components (estimated) info 2017 2018 2019 2020 2021
Total expenses (after depreciation) $533,083 $643,766 $683,752 $607,074 $724,855
One month of savings $43,676 $52,595 $55,615 $49,199 $59,074
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $10,094 $109,704 $0 $0 $32,361
Total full costs (estimated) $586,853 $806,065 $739,367 $656,273 $816,290

Capital structure indicators

Liquidity info 2017 2018 2019 2020 2021
Months of cash 1.2 0.6 1.0 2.1 0.6
Months of cash and investments 27.2 29.9 23.7 26.9 26.7
Months of estimated liquid unrestricted net assets 27.2 30.0 23.4 27.2 26.5
Balance sheet composition info 2017 2018 2019 2020 2021
Cash $53,552 $31,522 $54,107 $104,386 $36,613
Investments $1,133,174 $1,541,252 $1,264,763 $1,217,351 $1,538,127
Receivables $1,263 $0 $0 $45,000 $50,000
Gross land, buildings, equipment (LBE) $325,147 $434,851 $388,909 $313,505 $345,867
Accumulated depreciation (as a % of LBE) 73.6% 57.9% 55.2% 47.0% 47.2%
Liabilities (as a % of assets) 1.7% 1.3% 2.2% 2.6% 3.4%
Unrestricted net assets $1,274,272 $1,761,001 $1,477,889 $1,505,596 $1,749,621
Temporarily restricted net assets $0 $0 $0 N/A N/A
Permanently restricted net assets $0 $0 $0 N/A N/A
Total restricted net assets $0 $0 $0 $0 $0
Total net assets $1,274,272 $1,761,001 $1,477,889 $1,505,596 $1,749,621

Key data checks

Key data checks info 2017 2018 2019 2020 2021
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Principal Officer

Mrs. Carol Heiden

Number of employees

Source: IRS Form 990

International Hearing Dog, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

International Hearing Dog, Inc.

Board of directors
as of 01/18/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Sam Cheris

Attorney at Law

Term: 2015 - 2018

Sam D. Cheris, Esq.

Attorney at Law

Anne Musial

Kaitlyn Nelson

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/17/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity


Sexual orientation


We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 01/17/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.