International Hearing Dog, Inc.
Training Other Ears to Hear
International Hearing Dog, Inc.
EIN: 84-0779444
Programs and results
Reports and documents
Download annual reportsWhat we aim to solve
"I know that my safety, my independence, and my quality of life in general would improve with the aid of a hearing dog in my life." Those are the words of a young applicant with progressive hearing loss. Many people, whether profoundly deaf since birth or with hearing loss later in life hope for a hearing dog to provide peace of mind, comfort, and increased safety. Since 2016, the number of people waiting to get a hearing dog has tripled.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Hearing Dog Training
The training and placement of hearing dogs with deaf individuals, with or without multiple disabilities, at no charge to the recipient.
Education
The IHDI team is committed to being a true advocate in the community for those we serve while providing our teams with lifetime support, continuously striving to bridge the gap between the Deaf and hard of hearing community.
Where we work
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of Hearing Dogs placed with recipients at no charge.
This metric is no longer tracked.Totals By Year
Population(s) Served
People with hearing impairments
Related Program
Hearing Dog Training
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of applicants applying for service dogs
This metric is no longer tracked.Totals By Year
Population(s) Served
People with hearing impairments
Related Program
Hearing Dog Training
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Number of applications received for a Hearing Dog.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Pair 20-30 teams across the country, yearly.
Continue to be a world leader in Hearing Dog training and placement. Since our inception we have helped other Hearing Dog programs begin in Japan, Norway, and Australia. We work to refine our application, training, and support processes with each dog.
Improve infrastructure of kennels, training arena, and office space to support our unparalleled care of dogs in training.
Provide education to hearing and non-hearing groups about what life is like for members of the deaf community and the work Hearing Dogs are trained to perform.
Continue placing dogs at no cost to the recipient. We are the only Hearing Dog training group that trains and pairs teams at no cost to the recipient, making Hearing Dogs and the assistance, companionship, and security they provide accessible to everyone.
What are the organization's key strategies for making this happen?
Once selected, each dog receives a thorough medical examination to ensure a long healthy life. This includes blood work, vaccinations, and spay or neuter if necessary. During daily training sessions, dogs learn to respond to a variety of sounds:
--Doorbell or knock
--Telephone
--Emergency alarms
The dogs can also be custom trained to any sounds the individual needs, such as a baby cry, apartment buzzer, etc.
General obedience and socialization round out each dog's four to eight months of custom training.
A professional trainer delivers the Hearing Dog to its new home and works with the recipient for up to five days. The recipient is taught how to maintain the dog's training to ensure a good working relationship and proper care.
After placement and successful completion of a 90-day trial period, the dog is certified as a Hearing Dog and receives an orange collar, leash, and official ID card. Hearing Dogs have legal access to all public places while accompanied by their owner.
What are the organization's capabilities for doing this?
Hearing Dogs are all rescue dogs, generally mixed breeds, six months to a year in age, in good health, and with aim-to-please energetic personalities. We maintain excellent partnerships with local shelters and have expanded to adopting dogs on Death Row from New Mexico and Texas.
The staff is extensively trained and knowledgeable about Hearing Dogs. Our Executive Director is the daughter of one of the four founders and has spent her life working with dogs and the deaf community. Our Director of Training and Placements has been with IHDI for 20 years and has honed her skills creating exceptional teams between Hearing Dog and owner. Their combined experience results in our 95% success rate in placing Hearing Dogs across the country.
What have they accomplished so far and what's next?
We are proud to have successfully placed over 1,300 trained Hearing Dogs since 1979.
We look forward to continuing our training programs and placing dogs with owners to support independence, emotional health, and safety.
We are working toward upgrading kennel facilities to house more dogs in training to keep up with need.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
IHDI serves individuals who are d/deaf and hard of hearing
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
We recently changed the model for our client training to be far more inclusive of different learning styles and communication techniques and abilities.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2021 info
25.95
Months of cash in 2021 info
0.6
Fringe rate in 2021 info
17%
Funding sources info
Assets & liabilities info
International Hearing Dog, Inc.
Revenue & expensesFiscal Year: Oct 01 - Sep 30
SOURCE: IRS Form 990
International Hearing Dog, Inc.
Balance sheetFiscal Year: Oct 01 - Sep 30
SOURCE: IRS Form 990
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Oct 01 - Sep 30
SOURCE: IRS Form 990
This snapshot of International Hearing Dog, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
Profitability info | 2017 | 2018 | 2019 | 2020 | 2021 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | $584,840 | $499,355 | -$266,739 | $44,394 | $259,989 |
As % of expenses | 111.6% | 79.1% | -40.0% | 7.5% | 36.7% |
Unrestricted surplus (deficit) after depreciation | $575,864 | $486,729 | -$283,112 | $27,707 | $244,025 |
As % of expenses | 108.0% | 75.6% | -41.4% | 4.6% | 33.7% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $1,067,335 | $1,129,152 | $428,538 | $602,012 | $756,167 |
Total revenue, % change over prior year | 120.9% | 5.8% | -62.0% | 40.5% | 25.6% |
Program services revenue | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 0.9% | 3.6% | 12.0% | 8.4% | 2.8% |
Government grants | 0.0% | 0.0% | 0.0% | 16.3% | 0.0% |
All other grants and contributions | 98.4% | 95.7% | 86.9% | 75.2% | 96.8% |
Other revenue | 0.6% | 0.7% | 1.1% | 0.0% | 0.4% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $524,107 | $631,140 | $667,379 | $590,387 | $708,891 |
Total expenses, % change over prior year | 12.2% | 20.4% | 5.7% | -11.5% | 20.1% |
Personnel | 67.6% | 68.6% | 71.5% | 74.2% | 74.0% |
Professional fees | 8.4% | 3.3% | 5.5% | 7.9% | 7.2% |
Occupancy | 2.0% | 2.9% | 3.2% | 2.7% | 3.7% |
Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other expenses | 21.9% | 25.2% | 19.9% | 15.3% | 15.1% |
Full cost components (estimated) info | 2017 | 2018 | 2019 | 2020 | 2021 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $533,083 | $643,766 | $683,752 | $607,074 | $724,855 |
One month of savings | $43,676 | $52,595 | $55,615 | $49,199 | $59,074 |
Debt principal payment | $0 | $0 | $0 | $0 | $0 |
Fixed asset additions | $10,094 | $109,704 | $0 | $0 | $32,361 |
Total full costs (estimated) | $586,853 | $806,065 | $739,367 | $656,273 | $816,290 |
Capital structure indicators
Liquidity info | 2017 | 2018 | 2019 | 2020 | 2021 |
---|---|---|---|---|---|
Months of cash | 1.2 | 0.6 | 1.0 | 2.1 | 0.6 |
Months of cash and investments | 27.2 | 29.9 | 23.7 | 26.9 | 26.7 |
Months of estimated liquid unrestricted net assets | 27.2 | 30.0 | 23.4 | 27.2 | 26.5 |
Balance sheet composition info | 2017 | 2018 | 2019 | 2020 | 2021 |
---|---|---|---|---|---|
Cash | $53,552 | $31,522 | $54,107 | $104,386 | $36,613 |
Investments | $1,133,174 | $1,541,252 | $1,264,763 | $1,217,351 | $1,538,127 |
Receivables | $1,263 | $0 | $0 | $45,000 | $50,000 |
Gross land, buildings, equipment (LBE) | $325,147 | $434,851 | $388,909 | $313,505 | $345,867 |
Accumulated depreciation (as a % of LBE) | 73.6% | 57.9% | 55.2% | 47.0% | 47.2% |
Liabilities (as a % of assets) | 1.7% | 1.3% | 2.2% | 2.6% | 3.4% |
Unrestricted net assets | $1,274,272 | $1,761,001 | $1,477,889 | $1,505,596 | $1,749,621 |
Temporarily restricted net assets | $0 | $0 | $0 | N/A | N/A |
Permanently restricted net assets | $0 | $0 | $0 | N/A | N/A |
Total restricted net assets | $0 | $0 | $0 | $0 | $0 |
Total net assets | $1,274,272 | $1,761,001 | $1,477,889 | $1,505,596 | $1,749,621 |
Key data checks
Key data checks info | 2017 | 2018 | 2019 | 2020 | 2021 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Principal Officer
Mrs. Carol Heiden
Number of employees
Source: IRS Form 990
International Hearing Dog, Inc.
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
There are no highest paid employees recorded for this organization.
International Hearing Dog, Inc.
Board of directorsas of 01/18/2023
Board of directors data
Sam Cheris
Attorney at Law
Term: 2015 - 2018
Sam D. Cheris, Esq.
Attorney at Law
Anne Musial
Kaitlyn Nelson
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
Sexual orientation
Disability
We do not display disability information for organizations with fewer than 15 staff.
Equity strategies
Last updated: 01/17/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.