Williamsburg Area Faith in Action, Inc.

aka WFIA   |   Williamsburg, VA   |
GuideStar Charity Check

Williamsburg Area Faith in Action, Inc.

EIN: 31-1812124


Faith In Action’s mission is to help senior adults age safely in their homes by providing transportation and other volunteer support services. We do this in Williamsburg, James City County and the Bruton District of York County. WFIA assists by providing transportation, shopping, caregiver support, assistance with household chores, one-on-one visits, daily well-check calls, friendly phone visits, and light yard work.

Ruling year info


Executive Director

Ms. Wendy Satchell

Main address

354 McLaws Cir Ste 1

Williamsburg, VA 23185 USA

Show more contact info



Subject area info

In-home aid and personal assistance


Special population support

Senior services

Population served info


NTEE code info

Senior Centers/Services (P81)

Transportation (Free or Subsidized) (P52)

Services to Promote the Independence of Specific Populations (P80)

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Williamsburg Faith In Action

WFIA provides support to individuals who are striving to maintain their independence in their homes. Services provided include, but are not limited to transportation, grocery shopping, reassurance calls, light housekeeping, yard work, friendly visits and respite care.

Population(s) Served

Where we work


The 2008 Best Practices Award In the Seniors as Volunteers Category 2008

The Commonwealth Council on Aging

Cruikshank Award 2007

United Way of Greater Williamsburg

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of phone calls/inquiries

This metric is no longer tracked.
Totals By Year
Population(s) Served


Related Program

Williamsburg Faith In Action

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

In 2020 with the Covid-19 Pandemic many seniors living alone wanted to have our volunteers call them for conversation and companionship.

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Population(s) Served


Related Program

Williamsburg Faith In Action

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

Due to food insecurity during COVID we added a freezer meal delivery program free of charge.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goal 1 - Williamsburg Faith In Action will advance its organizational capacity to meet mission

Goal 2- Williamsburg Faith In Action will advance quality of service in the community through supporting care recipients and expanding volunteers to handle anticipated increases in requests.

Goal 3 - Williamsburg Faith In Action will establish a plan for marketing and fundraising to support the long-term sustainability of the organization.

Goal 1 - 1. Ensure a consistently effective, diverse, and engaged Board of Directors. 2 Ensure people, processes, and technology are in order to advance the mission.

Goal 2 - 1. Continue to adequately provide designed services now and in the future. 2 Assess volunteer capacity to meet service needs, both current and in the future.

Goal - 3 Create a clear and consistent brand and messaging for Williamsburg faith In Action. 2 Increase Williamsburg Faith In Action's education and outreach opportunities in our service areas. 3 Expand and diversify funding sources to support operational growth and fiscal sustainability. 4 Maintain thorough up-to-date information to ensure transparency and operational effectiveness. Note, keeping GuideStar up to date being one of the action steps.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, Strengthen relationships with families of clients served

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is not that we don't have the right technology, but our clients don't have the technology.


Williamsburg Area Faith in Action, Inc.
Fiscal year: Jul 01 - Jun 30
Financial documents
2021 Williamsburg Area Faith In Action 2017 FY17 Audit.pdf 2008 2008 Audit
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 21.80 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 5.8 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 8% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Williamsburg Area Faith in Action, Inc.

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Williamsburg Area Faith in Action, Inc.

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Williamsburg Area Faith in Action, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of Williamsburg Area Faith in Action, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$22,410 $514 -$445 $78,254 $24,734
As % of expenses -8.2% 0.2% -0.2% 36.9% 12.7%
Unrestricted surplus (deficit) after depreciation -$23,656 -$852 -$1,234 $77,876 $24,315
As % of expenses -8.7% -0.3% -0.5% 36.7% 12.4%
Revenue composition info
Total revenue (unrestricted & restricted) $281,101 $264,995 $221,490 $259,794 $217,948
Total revenue, % change over prior year 14.8% -5.7% -16.4% 17.3% -16.1%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 9.5% 10.2% 12.1% 11.0% 12.6%
All other grants and contributions 90.5% 89.8% 87.9% 89.0% 87.4%
Other revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $271,711 $256,781 $256,385 $211,790 $195,179
Total expenses, % change over prior year 8.6% -5.5% -0.2% -17.4% -7.8%
Personnel 65.6% 70.0% 70.3% 71.6% 70.7%
Professional fees 4.5% 4.9% 5.4% 6.7% 7.7%
Occupancy 11.3% 12.3% 12.5% 11.4% 9.5%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 18.7% 12.8% 11.9% 10.3% 12.1%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $272,957 $258,147 $257,174 $212,168 $195,598
One month of savings $22,643 $21,398 $21,365 $17,649 $16,265
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $0 $0 $0 $0 $556
Total full costs (estimated) $295,600 $279,545 $278,539 $229,817 $212,419

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 3.3 2.4 2.6 7.0 9.0
Months of cash and investments 3.3 2.4 2.6 7.0 9.0
Months of estimated liquid unrestricted net assets 1.7 1.8 1.8 6.6 8.6
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $74,774 $50,940 $54,808 $123,279 $146,308
Investments $0 $0 $0 $0 $0
Receivables $95,200 $127,900 $93,450 $63,200 $61,235
Gross land, buildings, equipment (LBE) $22,220 $23,140 $23,140 $10,315 $10,871
Accumulated depreciation (as a % of LBE) 89.6% 92.0% 95.4% 90.1% 89.3%
Liabilities (as a % of assets) 7.1% 7.9% 11.2% 3.9% 4.2%
Unrestricted net assets $41,209 $40,357 $39,123 $116,999 $141,314
Temporarily restricted net assets $120,200 $127,900 N/A N/A N/A
Permanently restricted net assets $0 $0 N/A N/A N/A
Total restricted net assets $120,200 $127,900 $93,450 $63,200 $61,235
Total net assets $161,409 $168,257 $132,573 $180,199 $202,549

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Ms. Wendy Satchell

Number of employees

Source: IRS Form 990

Williamsburg Area Faith in Action, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Williamsburg Area Faith in Action, Inc.

Board of directors
as of 09/18/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board co-chair

Hunter Old

Attorney, Heath, Overbey, Verser & Old, P.L.C.

Term: 2020 - 2023

Board co-chair

Mr. Micah Hunt

English Meadows Senior Living Community

Term: 2020 - 2022

James Barton

Physician, College of William & Mary

Micah Hunt

Director of Senior Support Division, Garrett Realty Partners

Susan Carron

Registered Nurse (Retired)

Denise Peterson

Auditor, Virginia Department of Transportation

Louise Cole

Retired Business Owner

Richard Jackson

Retired Director, Riverside Center for Excellence In Aging and Lifelong Health

Ted Maslin

Project Manager, Construction Management, Riverside Health System

Donna Wilson

Attorney, Wilson Law PLC

Alethea Dillow

Commonwealth Senior Living

Krista Gillespie

Williamsburg Landing

David Dafashy

William & Mary College

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 9/18/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight

Race & ethnicity

Gender identity


Sexual orientation

No data


We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/09/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.