NORD CENTER
Transforming Lives. Together.
NORD CENTER
EIN: 34-0949459
as of September 2023
as of September 18, 2023
Programs and results
Reports and documents
Download annual reportsWhat we aim to solve
The Nord Center provides services that help Lorain County and Huron County residents address the effects of mental illness, emotional distress and crisis and sexual assault, serving adults, adolescents and children.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Adult Behavioral Health
Community Psychiatric Support, Counseling, Emergency Services, Partial Hospitalization, Psychiatry, Supportive Housing
Sexual Assault Services for Adults, Adolescents & Children
Lorain County Rape Crisis provides support and advocacy to survivors of sexual assault. The Children's Advocacy Center serves child victims of abuse and assault. The Nord Center also houses the county's sexual assault nurse examiner unit.
Children's Behavioral Health
The following options are available through The Nord Center and may be incorporated into a child or adolescent’s individualized service plan.
•Individual and Group Counseling
•Family Counseling
•Community Psychiatric Support Services
•New! Triple P Positive Parenting Program
•New! Play Therapy
•Family Systems Approach
•Dialectical Behavioral Therapy
•Psychiatric Care
•Trauma-Focused Cognitive Behavior Therapy
Sexual Assault Care Unit
Provides specialized forensic nursing care to adult and child victims of acute sexual assault.
Where we work
Affiliations & memberships
CARF 2016
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of people who received clinical mental health care
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
The number of clients seen within a fiscal year.
Number of crisis hotline calls answered
This metric is no longer tracked.Totals By Year
Related Program
Adult Behavioral Health
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Number of calls answered in a fiscal year on the 24/7 crisis hotline.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The Nord Center seeks not only to provide services to help people but also to work with our community to solve the root causes of these problems by addressing the stigma around mental illness and sexual assault and by speaking openly about the need for suicide prevention.
What are the organization's key strategies for making this happen?
The Nord Center has implemented a three-year strategic plan for the period 2018 to 2021 that has as its three main focus areas: access and capacity; community perception, fundraising and marketing; and the agency's service mix.
What are the organization's capabilities for doing this?
The Nord Center is working to continue to measure its impact and improve its approaches to ensure that the services provided help people to get better. The agency has experienced, dedicated staff working to deliver quality care and to participate in an environment of continuous improvement.
The agency has worked over the three years of the current strategic plan to improve access to care through use of telemedicine; provided a completely new and easier to access website; and most recently moved to a new electronic health record that supports more seamless integration of mental health and primary health for our clients.
What have they accomplished so far and what's next?
With unmet behavioral healthcare needs in Lorain County, The Nord Center plans to continue to build a strong foundation from which it can continue to grow to better meet those needs. Moving forward in implementing a grant from SAMHSA to support becoming a Certified Community Behavioral Health Center has begun.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2022 info
0.95
Months of cash in 2022 info
1.5
Fringe rate in 2022 info
23%
Funding sources info
Assets & liabilities info
Financial data
NORD CENTER
Balance sheetFiscal Year: Jul 01 - Jun 30
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jul 01 - Jun 30
This snapshot of NORD CENTER’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
Created in partnership with
Business model indicators
Profitability info | 2018 | 2019 | 2020 | 2021 | 2022 |
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Unrestricted surplus (deficit) before depreciation | -$598,798 | -$128,681 | $163,461 | $646,966 | $5,910,953 |
As % of expenses | -4.1% | -0.8% | 0.9% | 3.4% | 29.9% |
Unrestricted surplus (deficit) after depreciation | -$609,883 | -$139,384 | $156,140 | $642,646 | $5,906,632 |
As % of expenses | -4.2% | -0.8% | 0.8% | 3.4% | 29.9% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $14,110,707 | $16,703,806 | $19,417,904 | $19,696,755 | $25,622,759 |
Total revenue, % change over prior year | 6.5% | 18.4% | 16.2% | 1.4% | 30.1% |
Program services revenue | 92.7% | 90.4% | 86.6% | 85.5% | 58.0% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Government grants | 3.8% | 4.1% | 6.2% | 5.7% | 36.2% |
All other grants and contributions | 2.4% | 2.4% | 1.4% | 1.8% | 1.7% |
Other revenue | 1.0% | 3.2% | 5.8% | 7.0% | 4.1% |
Expense composition info | |||||
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Total expenses before depreciation | $14,641,271 | $16,834,745 | $19,162,727 | $19,122,327 | $19,771,874 |
Total expenses, % change over prior year | 6.6% | 15.0% | 13.8% | -0.2% | 3.4% |
Personnel | 75.2% | 77.1% | 77.9% | 78.9% | 74.7% |
Professional fees | 5.7% | 5.6% | 4.4% | 3.6% | 8.0% |
Occupancy | 4.8% | 4.2% | 3.7% | 3.6% | 3.7% |
Interest | 0.1% | 0.0% | 0.0% | 0.0% | 0.0% |
Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other expenses | 14.2% | 13.0% | 14.0% | 14.0% | 13.6% |
Full cost components (estimated) info | 2018 | 2019 | 2020 | 2021 | 2022 |
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Total expenses (after depreciation) | $14,652,356 | $16,845,448 | $19,170,048 | $19,126,647 | $19,776,195 |
One month of savings | $1,220,106 | $1,402,895 | $1,596,894 | $1,593,527 | $1,647,656 |
Debt principal payment | $0 | $320,000 | $0 | $0 | $2,328,900 |
Fixed asset additions | $0 | $0 | $0 | $0 | $0 |
Total full costs (estimated) | $15,872,462 | $18,568,343 | $20,766,942 | $20,720,174 | $23,752,751 |
Capital structure indicators
Liquidity info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Months of cash | 0.4 | 0.5 | 2.4 | 2.2 | 1.5 |
Months of cash and investments | 0.5 | 0.6 | 2.4 | 2.3 | 1.6 |
Months of estimated liquid unrestricted net assets | -0.6 | -0.6 | -0.4 | 0.0 | 3.6 |
Balance sheet composition info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Cash | $447,784 | $708,257 | $3,802,813 | $3,570,739 | $2,499,867 |
Investments | $112,899 | $111,475 | $102,869 | $125,967 | $108,776 |
Receivables | $1,974,222 | $2,111,684 | $1,964,607 | $2,136,827 | $7,120,318 |
Gross land, buildings, equipment (LBE) | $619,864 | $623,148 | $623,148 | $623,148 | $623,148 |
Accumulated depreciation (as a % of LBE) | 87.2% | 88.5% | 89.6% | 90.3% | 91.0% |
Liabilities (as a % of assets) | 111.5% | 113.5% | 104.3% | 96.5% | 45.8% |
Unrestricted net assets | -$619,491 | -$758,875 | -$602,735 | $39,911 | $5,946,543 |
Temporarily restricted net assets | $141,882 | $140,390 | N/A | N/A | N/A |
Permanently restricted net assets | $60,785 | $60,019 | N/A | N/A | N/A |
Total restricted net assets | $202,667 | $200,409 | $283,522 | $234,082 | $156,823 |
Total net assets | -$416,824 | -$558,466 | -$319,213 | $273,993 | $6,103,366 |
Key data checks
Key data checks info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Chief Executive Officer
Mr. Don Schiffbauer MBA, BSN, RN
Number of employees
Source: IRS Form 990
NORD CENTER
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
NORD CENTER
Highest paid employeesSOURCE: IRS Form 990
Compensation data
NORD CENTER
Board of directorsas of 08/31/2023
Board of directors data
Mr. Lynch Neil
Dee Bermudez
City of Elyria (Ret.)
Monique Burgdorf
Oberlin College
Michael D. Eppley
NAMI
Amie Espinoza-Gonzalez
New Avenues for Independence
Luc G. Lagasse
Community Representative
Naji McCall
City of Elyria
Natalie Trachsel
Ohio Dept of Youth Services
Martha Bauschka
Southwest General Hospital
Bret Buike
Buckeye Insurance
Ray Cushing
Nordson Corp (Ret.)
Vernita Warfield
Life Changing Detox
Kenneth A. DeLuca
Retired
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 07/11/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.