HOPE Atlanta
HOPE Atlanta
EIN: 58-0566247
as of September 2024
as of September 09, 2024
Programs and results
Reports and documents
Download annual reports Download other documentsWhat we aim to solve
In Atlanta, housing prices have risen more than twice as fast as incomes. As a result, the National Low Income Housing Coalition’s annual “Out of Reach” study finds that a minimum wage worker in Georgia would have to work 116 hours/week, earning $43,618, to be able to afford a two-bedroom apartment. According to the coalition, only about 10% of all of Atlanta’s apartments are affordable to low-income workers. The shortage of affordable housing results in an excessive cost burden of housing for low-income workers. This means that the costs of housing (including utilities) are more than 30% of a family’s take-home pay. To pay these costs, workers are often forced to go without other necessities. Using a Housing First Model, the overall goal of HOPE Atlanta is to assist those who are homeless or at-risk of homelessness and living in subsistence to move to stability and self-sufficiency.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Permanent Supportive Housing (PSH)
The permanent supportive housing (PSH) program provides housing for people with mental and/or physical disabilities at multiple community-based sites in the greater Atlanta area including Fulton, DeKalb, Gwinnett and other surrounding counties. The program provides case management and other supportive services. It promotes self-sufficiency, and clients are connected to community partners to access other beneficial services including HOPE Atlanta's hunger relief services.
Special Needs Housing Program - Housing Support for People who are HIV+
The Special Needs Housing Program (SNHP) assists people living with HIV/AIDS with housing, hunger, and self-sufficiency in a safe and secure environment. It provides emergency services, crisis intervention, and permanent housing to people living with HIV/AIDS. Clients are connected to the care services they need including medical, mental health, substance abuse treatment, hunger relief, and other supportive services through case management. The program also focuses on income generation through job readiness and placement and efforts to overcome barriers to self-sufficiency. HOPE Atlanta's serves as the central intake coordinator for all agencies participating in the HOPWA program in the greater Atlanta area and surrounding counties.
Outreach
The Outreach Program assists unsheltered people by engaging them where they are, ensuring they have access to any treatment they need for physical or mental illnesses like substance use disorder, and placing them in housing coupled with case management. The team builds trust by repeatedly talking with people sleeping on the streets, in parks, and in other places not meant for human habitation and inviting them to enroll in HOPE Atlanta’s housing programs. In particular, the program targets the chronically homeless and those suffering from severe mental illness in Fulton, DeKalb, Gwinnett, and Hall Counties.
Supportive Services for Veterans and their Families (SSVF)
The Supportive Services for Veterans and their Families (SSVF) program began in 2012 in 13 metro Atlanta counties and has expanded to 28 counties. It provides rapid re-housing and homelessness prevention assistance to veteran households. SSVF is primarily funded by Veterans Affairs grants to provide supportive services to extremely low or very low-income veterans and veterans with families residing in or transitioning to permanent housing. Veterans served by the program are also eligible for HOPE Atlanta hunger rellief assistance.
Reunification
The reunification program assists homeless residents and stranded travelers who need transportation assistance to return to their home communities and/or support systems when remaining in the Atlanta area is not in their best interest. HOPE provides travel accommodations to verified locations where clients’ families and loved ones are present to meet them.
Homeless Prevention and Rapid Re-Housing Program (HPRP)
The Homeless Prevent and Rapid Re-Housing Program (HPRP) provides financial and other assistance and case management to clients experiencing or at risk of homelessness in the greater Atlanta area including Fulton, DeKalb, Cobb, Gwinnett, and surrounding counties. Some clients served have been given eviction notices and need help in the form of past due rent to resolve a temporary financial crisis. Other clients are homeless and in need of temporary support and assistance to move beyond their current crisis. This may include assistance with security deposits, moving assistance, temporary rental support, food support, and referrals to other services to assist them with stability.
Hunger Relief Program
HOPE Atlanta addresses food insecurity through the distribution of food boxes to its housing clients and through a community outreach center operated since 1984 from our 458 Ponce de Leon Ave location as a Women's Community Kitchen. The Women's Community Kitchen (WCK) in Atlanta provides hot meals three days each week and seeks to expand to five days/week and to serving community men in 2024. Wrap-around services in conjunction with local community partners are provided at the kitchen and seasonal items (such as blankets or coats) as well as staples such as hygiene kits are distributed to those in need.
Where we work
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of people no longer living in unsafe or substandard housing as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
Families, Homeless people, People with HIV/AIDS, Veterans, Low-income people
Related Program
Permanent Supportive Housing (PSH)
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The total number served by one of our programs in FY 2107 was 4584. 1325 represents the number of individual or heads of household we were able to get stably housed through one of our programs.
Number of homeless participants engaged in housing services
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people
Related Program
Homeless Prevention and Rapid Re-Housing Program (HPRP)
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Average number of service recipients per month
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people, Veterans, People with HIV/AIDS
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of veterans and their families provided case management, eviction prevention, and rapid re-housing assistance to help remain housed or get off the streets and into stable housing.
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people, Veterans
Related Program
Supportive Services for Veterans and their Families (SSVF)
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of homeless persons living w/HIV/AIDS provided w/a full continuum of housing focused services including intensive case management, emergency lodging, transitional housing, & permanent support
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people, People with HIV/AIDS
Related Program
Special Needs Housing Program - Housing Support for People who are HIV+
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of victims of domestic violence avoid homelessness and find safe haven
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Reunification
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of households who were provided with safe, stable, and affordable housing through our transitional, permanent, and supportive housing programs
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people
Related Program
Permanent Supportive Housing (PSH)
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of households received financial assistance and case management to move out of homelessness and into their own homes (Rapid Re-Housing), or to avoid eviction (Prevention)
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people
Related Program
Reunification
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of households provided with temporary emergency lodging that allowed families and individuals to get off the streets and begin to work toward self-sufficiency and stable housing.
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people
Related Program
Reunification
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of households that obtain/retain permanent housing for at least 6 months
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Related Program
Homeless Prevention and Rapid Re-Housing Program (HPRP)
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
HOPE Atlanta aims to prevent and end homelessness and hunger in Georgia by providing support and services to allow people to move toward economic stability. Through outreach programs throughout the city, we engage people experiencing homelessness where they are. We follow the evidence-based Housing First practice, recognizing that safe and stable housing is a fundamental need of all we serve. We aim to help those we serve through food distribution programs so that low-income Georgians are not forced to choose between their housing and hunger needs.
What are the organization's key strategies for making this happen?
HOPE Atlanta's Strategic Plan for the next five years identifies 4 strategies for accomplishing our mission of preventing and ending homelessness:
I. The HOPE Atlanta Way: We will serve as a seamless bridge to self-sufficiency for our clients by ensuring basic needs are met; assisting clients to navigate community resources to build their resiliency; and investing in HOPE’s capacity as a behavioral healthcare provider, developing in-house behavioral health services for those we serve.
II. Place-Based Transformation: We will implement neighborhood and site focused initiatives that harness local assets, insights, and partnerships to promote economic mobility and self-sufficiency for those experiencing housing insecurity.
III. People-Focused: We will champion a culture where clients progress from survival to self-sufficiency and team members achieve balanced well-being, reflecting our unwavering commitment to the holistic growth of our community.
IV. Operational Excellence: Through a steadfast commitment to continuous improvement, harnessing best practices, and adopting innovative approaches to ensure sustained organizational impact, we will set the standard for operational excellence.
What are the organization's capabilities for doing this?
HOPE Atlanta has assisted over one million individuals since 1900. HOPE Atlanta is the oldest and longest serving homelessness program in the Atlanta area. The staff has a tremendous amount of experience in this field, and some members are former clients who can relate to current clients, contributing lived experience.
The organization works in and through the Atlanta, Fulton County, and Dekalb County Continuums of Care. In addition, through the "Balance of State" Continuum of Care, HOPE Atlanta serves the people of Gwinnett County as well. Our Special Needs Housing Program and our Veterans Services programs serve a broader geographic footprint, extending support to more than two dozen counties surrounding Atlanta.
In recognition of the agency's expertise, HOPE receives funding from local, state, and federal government agencies and a variety of private sources.
The organization distinguishes itself among the crowded field of homelessness service providers through its accreditation by CARF International, an independent review body. The CARF accreditation signifies HOPE Atlanta’s adherence to a specific set of best practices in service delivery and business processes that demonstrate a commitment to excellence and continuous improvement.
What have they accomplished so far and what's next?
As one of the oldest and most respected social service agencies in metro Atlanta, HOPE Atlanta has assisted over one million individuals since 1900.
The organization is a leader in providing services to the area's veterans. In 1941, the Travelers Aid movement with which the organization was affiliated accepted the call of President Franklin Roosevelt to assist troops in transit, thus becoming part of the original United Service Organization (U.S.O.). Honoring those roots, the organization continues to work closely with the Veterans Administration and to serve a large number of veterans annually. Further, HOPE Atlanta also signed on to President Obama's initiative to end veteran homelessness nationwide and helped make Atlanta one of the first cities to achieve the initiative's goals.
Through street outreach teams that ride the MARTA rails, go into the Hartsfield International Airport, and visit city encampments, the organization has significantly contributed to reducing the number of people experiencing chronic homelessness in the metro area as well.
HOPE will continue to support people experiencing and at risk of homelessness through outreach and housing coupled with best-in-class intensive case management until the vision of transforming lives and communities by ending homelessness is realized.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2023 info
0.86
Months of cash in 2023 info
0.9
Fringe rate in 2023 info
0%
Funding sources info
Assets & liabilities info
Financial data
HOPE Atlanta
Balance sheetFiscal Year: Jul 01 - Jun 30
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jul 01 - Jun 30
This snapshot of HOPE Atlanta’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
Profitability info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | $775,783 | -$288,944 | $2,621,153 | -$499,920 | $260,752 |
As % of expenses | 7.4% | -2.4% | 14.0% | -3.7% | 1.7% |
Unrestricted surplus (deficit) after depreciation | $733,110 | -$330,592 | $2,579,317 | -$606,144 | $39,896 |
As % of expenses | 6.9% | -2.7% | 13.7% | -4.4% | 0.3% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $11,214,150 | $11,963,095 | $21,344,786 | $13,092,543 | $15,565,518 |
Total revenue, % change over prior year | 25.0% | 6.7% | 78.4% | -38.7% | 18.9% |
Program services revenue | 2.3% | 1.6% | 0.9% | 2.5% | 4.2% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Government grants | 81.7% | 82.4% | 69.4% | 74.7% | 15.7% |
All other grants and contributions | 14.9% | 15.8% | 29.0% | 20.3% | 78.1% |
Other revenue | 1.1% | 0.1% | 0.6% | 2.4% | 1.9% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $10,544,638 | $12,249,082 | $18,719,406 | $13,592,463 | $15,304,766 |
Total expenses, % change over prior year | 20.7% | 16.2% | 52.8% | -27.4% | 12.6% |
Personnel | 39.2% | 38.1% | 34.5% | 42.4% | 37.0% |
Professional fees | 3.1% | 2.3% | 5.2% | 0.0% | 0.0% |
Occupancy | 2.1% | 1.8% | 1.5% | 2.0% | 0.6% |
Interest | 0.2% | 0.3% | 0.3% | 0.7% | 0.6% |
Pass-through | 50.8% | 52.0% | 54.7% | 36.5% | 49.2% |
All other expenses | 4.5% | 5.5% | 3.8% | 18.4% | 12.7% |
Full cost components (estimated) info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $10,587,311 | $12,290,730 | $18,761,242 | $13,698,687 | $15,525,622 |
One month of savings | $878,720 | $1,020,757 | $1,559,951 | $1,132,705 | $1,275,397 |
Debt principal payment | $0 | $0 | $0 | $0 | $2,203,032 |
Fixed asset additions | $0 | $0 | $204,780 | $636,069 | $0 |
Total full costs (estimated) | $11,466,031 | $13,311,487 | $20,525,973 | $15,467,461 | $19,004,051 |
Capital structure indicators
Liquidity info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Months of cash | 0.4 | 0.8 | 0.3 | 0.2 | 0.9 |
Months of cash and investments | 0.4 | 0.8 | 1.2 | 0.2 | 0.9 |
Months of estimated liquid unrestricted net assets | 1.3 | 0.8 | 2.2 | 2.5 | 1.9 |
Balance sheet composition info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Cash | $339,111 | $829,451 | $396,089 | $206,237 | $1,150,922 |
Investments | $2,380 | $24,098 | $1,517,839 | $1,830 | $6,416 |
Receivables | $2,240,557 | $2,792,190 | $4,820,233 | $4,105,970 | $3,138,731 |
Gross land, buildings, equipment (LBE) | $329,098 | $336,850 | $540,684 | $1,172,859 | $1,172,859 |
Accumulated depreciation (as a % of LBE) | 61.2% | 72.4% | 52.7% | 33.0% | 51.8% |
Liabilities (as a % of assets) | 57.8% | 78.1% | 51.6% | 64.8% | 63.7% |
Unrestricted net assets | $1,158,106 | $827,514 | $3,406,831 | $2,800,686 | $2,840,582 |
Temporarily restricted net assets | $0 | N/A | N/A | N/A | N/A |
Permanently restricted net assets | $0 | N/A | N/A | N/A | N/A |
Total restricted net assets | $0 | $0 | $0 | $0 | $0 |
Total net assets | $1,158,106 | $827,514 | $3,406,831 | $2,800,686 | $2,840,582 |
Key data checks
Key data checks info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Chief Executive Officer
Julio Carrillo
Julio Carrillo has more than 17 years of nonpofit management experience and is passionate about bringing strategic business thinking to Georgia’s nonprofit sector and driving measurable impact for organizations addressing issues that affect the stability and success of at-risk youth and families in low-opportunity communities. Julio most recently served as Chief Operating Officer for Families First, an Atlanta nonprofit that provides a spectrum of services for youth, individuals and families and has held executive leadership positions at TechBridge and Big Brothers Big Sisters of Metro Atlanta. Julio has a strong track record as a change-maker and leader in Metro Atlanta. He was selected to serve on the Leadership Atlanta Board of Directors, twice named one of Atlanta magazine’s “Most Powerful Leaders,” recognized as one of 50 Most Influential Latinos in Georgia and appointed to the Forbes Nonprofit Coun
Number of employees
Source: IRS Form 990
HOPE Atlanta
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
There are no highest paid employees recorded for this organization.
HOPE Atlanta
Board of directorsas of 06/11/2024
Board of directors data
Mr. Rocky Atkins
Rocky Atkins
City of Atlanta (ret.)
Alex Idichandy
Wells Fargo
Ellen Brooks
PwC
Kenneth Abele
Ernst & Young
Laura Diesley
Walker Diesley Strategic Consulting
Jerry Getant
Berkadia
Bob Greene
Robert Kadoori
CBRE
Angela Kolar
Colonial Pipeline
Ashley Luft
Home Depot
Jaza Marina
Kaiser Permanente
Cheryl Naja
Alston & Bird
Karthik Ramasamy
Georgia-Pacific
Stephanie Small
INROADS
Martina Jimenez Sperry
JPMorgan Chase
Rhonda Taylor
Consultant
Matt Westmoreland
City of Atlanta
Qaadirah Abdur-Rahim
BlackRock
Sarah Cash
Georgia Power Company
Robert Cotes
Emory School of Medicine
Alexis Nicole White
Genuine Parts
Cesar Wurm
IHG
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 06/11/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.