PLATINUM2023

Hope Hospice

aka Hope Hospice   |   Dublin, CA   |  https://hopehospice.com
GuideStar Charity Check

Hope Hospice

EIN: 94-2576059


Mission

Hope Hospice is committed to supporting patients and their loved ones with exceptional care, compassion, and dignity.

Ruling year info

1979

Chief Executive Officer

Ms. Jennifer Hansen

Main address

6377 Clark Avenue Suite 100

Dublin, CA 94568-3024 USA

Show more contact info

Formerly known as

Hope Hospice and Home Health

EIN

94-2576059

Subject area info

Hospice care

Palliative care

Mental health counseling

Diseases and conditions

Home health care

Population served info

Adults

Seniors

Families

Terminally ill people

NTEE code info

Home Health Care (includes Visiting Nurse Associations) (E92)

Hospice (P74)

Health Support Services (E60)

What we aim to solve

SOURCE: Self-reported by organization

Hope Hospice, Inc., cares for people at the end of life in the familiar and comforting surroundings of their home, wherever that may be. The hospice team is composed of a physician, RN case manager, visit nurse, home health aide, medical social worker, and a trained volunteer to provide a comprehensive circle of care and support. The team addresses the patient's pain and symptoms, monitors their health and vital signs, nutrition, and other physical aspects to bring peace and comfort as they complete their final journey. As the patient's symptoms are addressed and their family's needs for psychosocial support are met, the well-being of the patient often improves and the family's anxiety and concern about their caregiving is often reduced. The hospice model is designed to help the patient avoid repeated and unnecessary hospitalizations and to help the family heal in their grief journey. Hope offers a range of grief support services and caregiving education for family care partners.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hospice

Founded in 1980, Hope Hospice has been a trusted leader in hospice for more than 40 years. Using a team approach, Hope customizes care and support for each patient and his or her family/caregivers. The program of care is centered around achieving a higher quality of life for the dying patient by addressing pain and symptom management in the home setting, by honoring their choices about their care, and by protecting their dignity in the privacy of home. It is also focused on helping to reduce each families' fears and anxieties, feelings of isolation and inadequacy, and to offer support so that they can concentrate on spending quality time with their beloved in their final months and days. We pride ourselves on attending holistically to each individual’s needs – physical, mental, emotional, and spiritual. No one is alone in this end-of-life journey with Hope Hospice.

Population(s) Served
Seniors
Families

Since more than 50 percent of Hope's patients have a dementia related condition on admission, Hope has developed a specialty in serving these needs. Launched in 2016, Hope's Living with Dementia patient care and family support program highly trains its volunteers to work with families as they care for their loved one. Certified in dementia care, Hope staff run an extensive training program and provides consultations to outside agencies that also serve this patient population. Our team provides in-service training to local facilities, creating improvement in service delivery to seniors and others in the community. Hope also offers a a wide selection of educational workshops for the general public. Our Community Liaisons organize The Five Wishes panel presentations to help people engage with their power of choice regarding end-of-life decisions. Our Community Educator conducts the Family Caregiver Education Series of workshops once per month, covering topics essential to those fulfilling that role for a loved one.

Population(s) Served
Adults
Families

The primary mission of the Grief Support Center is to help people process grief, connect with a caring community, and learn healthy coping skills. The grief support program helps individuals overcome the confusion, fear and anxiety that grief can cause, and they learn how to successfully move forward in their lives after a painful loss.

The program includes a personal consultation, elective participation in on-going grief support groups or one-on-one sessions, and follow-up check-ins for up to 13 months.

Specialized programs for teens and children recognize the value of non-verbal as well as verbal methods of communication. We offer these young people the opportunity to express their feelings through art projects, writing, music, games, pet therapy, and topic discussions.

Population(s) Served
Adults
Families

Where we work

Affiliations & memberships

National Hospice and Palliative Care Organization

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of medical care visits, appointments & calls to hospice patients

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Adults, People with diseases and illnesses, People with disabilities

Related Program

Hospice

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

741 hospice patients; 617 people served through our Grief Support Center 589 people tuned in to our Caregiver Education 320 hours of educational programs given 33 in Advanced Illness Care

Number of Spiritual Care Counselor, Social Worker, Dietician, and Volunteer contacts with hospice patients

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of Grief Support contacts with bereaved families

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Adults, Widows and widowers

Related Program

Grief Support Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of people served in various support groups or individual sessions.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hope is committed to supporting patients at home with exceptional care, compassion, and dignity, and support their family members in the care of their loved one. No one is turned away for care and support, regardless of ability to pay; Hope serves all who need assistance. Hope's team offers medical, psychosocial, spiritual and other compassionate support so that patients can achieve a higher quality of life and avoid hospitalization.

In addition to providing best-in-class hospice services for patients and families on our service, Hope produces supportive programming for our local communities in the San Francisco East Bay area of California (Eastern area Alameda County and central Contra Costa County). Grief support, dementia education, and family caregiver education programs are made available to the public thanks to generous support from individuals and businesses in these Tri-Valley and Diablo Valley regions.

Enhance hospice referral network to increase access to hospice services for all who need them.
Be the market leader in providing high quality, ethical, and responsive hospice care in the home setting.
Build on core competencies of palliative and holistic care.
Focus on the Tri-Valley and Diablo Valley regions and their surrounding cities.
Provide the highest quality care and service by maintaining high-quality controls and assurances.

Hope Hospice is a 501(c)(3) non-profit organization based in the San Francisco Bay Area and funded by its local community. Since 1980, families and physicians in the Tri-Valley region have turned to Hope Hospice for quality, compassionate care at the end of life. We customize care for each patient and offer a comprehensive circle of support to family members and other caregivers. We pay close attention to each individual's needs – physical, mental, emotional, and spiritual. Hope is dedicated to helping our patients and families live each day to the fullest with dignity, hope, and comfort.

Our committed and compassionate team of healthcare professionals, many with hospice and palliative care certification, is dedicated to making a meaningful impact by offering the right amount of care at the right time. Today, we are an organization of more than 00 paid staff and some 115 active volunteers.

In addition to Medicare reimbursed hospice services, Hope Hospice also provides the following services to the community which are funded by donations, fundraising events, and grants:

1. The Grief Support Center: The primary mission of the Grief Support Center (GSC) is to help people process grief, connect with a caring community, and learn healthy coping skills after the loss of a loved one. The GSC offers a variety of services to provide support and guidance after the death of a loved one for our Hope Hospice patient family members and caregivers, and for the community at-large. The GSC is certified to deliver Critical Incident Stress Debriefing as a first responder organization. Programs include:
a. Individual Counseling - To assist those dealing with the loss of a loved one, we offer one-on-one support sessions.
b. Services for Adults - Support Groups are offered in eight week sessions every quarter. Programs are currently (4/2022) offered over Zoom within a safe, nonjudgmental environment of hope, acceptance, and cooperative learning. These will return to in-person and hybrid sessions as soon as it is safe to do so.
c. Children, Teens and Family Support Program – This program provides a safe, nurturing space for young people to better understand and process emotions while learning healthy coping skills.
2. The Volunteer Program - Volunteer roles include patient home care volunteers, grief support volunteers, fund-raising events and administrative support volunteers, and governance or advisory positions.
3. Community Education Program - Outreach staff serve as patient advocates throughout the hospice continuum to ensure a comforting transition to Advanced Illness Care or our Medicare-certified hospice services. Outreach staff also provide exceptional education programs on a variety of senior topics to both residents and staff caregivers at local facilities, and to the general public.

Founded in 1980, Hope Hospice has earned a reputation for being the most relied upon source of dignity, hope and comfort for those nearing the end-of-life in the Tri-Valley and Diablo Valley regions in the San Francisco East Bay. Due to the aging population, we expect our key demographic (those aged 70 and above) to increase markedly in our service area over the next few decades. Even while the medical industry evolves into large corporate entities, we resolve to maintain our community-based approach, working to provide the highest quality care for local residents on their end-of-life journey. We connect those who need us with the right care at the right time in the right place. We also support family members who are caring for their loved ones at home or who are rebuilding their lives after loss.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Hope Hospice
Fiscal year: Jul 01 - Jun 30

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990

5.05

Average of 5.18 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990

3.6

Average of 2.1 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990

19%

Average of 19% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Hope Hospice

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Hope Hospice

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Hope Hospice

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of Hope Hospice’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $364,467 -$732,205 $662,696 $3,921,324 -$761,567
As % of expenses 2.9% -4.7% 4.7% 29.6% -5.4%
Unrestricted surplus (deficit) after depreciation $299,445 -$797,790 $612,154 $3,895,784 -$787,805
As % of expenses 2.3% -5.1% 4.3% 29.3% -5.6%
Revenue composition info
Total revenue (unrestricted & restricted) $12,914,332 $15,206,878 $14,778,755 $16,986,570 $13,837,357
Total revenue, % change over prior year 16.1% 17.8% -2.8% 14.9% -18.5%
Program services revenue 87.3% 93.5% 96.1% 80.9% 92.2%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.2% 1.4% 0.3% 0.3% 1.2%
Government grants 0.0% 0.2% 0.2% 8.7% 0.0%
All other grants and contributions 12.6% 4.9% 3.4% 10.2% 6.6%
Other revenue 0.0% 0.0% 0.0% 0.1% 0.0%
Expense composition info
Total expenses before depreciation $12,720,410 $15,545,258 $14,188,154 $13,264,947 $14,044,238
Total expenses, % change over prior year 15.9% 22.2% -8.7% -6.5% 5.9%
Personnel 68.2% 65.7% 68.2% 69.7% 69.6%
Professional fees 5.9% 3.4% 3.6% 1.4% 2.2%
Occupancy 3.8% 3.1% 3.2% 3.4% 3.2%
Interest 0.0% 0.3% 0.2% 0.1% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 22.1% 27.5% 24.9% 25.4% 25.1%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $12,785,432 $15,610,843 $14,238,696 $13,290,487 $14,070,476
One month of savings $1,060,034 $1,295,438 $1,182,346 $1,105,412 $1,170,353
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $112,699 $0 $0 $0 $0
Total full costs (estimated) $13,958,165 $16,906,281 $15,421,042 $14,395,899 $15,240,829

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.5 1.4 3.4 4.7 3.6
Months of cash and investments 3.7 2.3 4.5 6.6 5.5
Months of estimated liquid unrestricted net assets 2.8 1.7 2.4 6.1 5.1
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $496,222 $1,832,727 $4,039,331 $5,191,436 $4,192,972
Investments $3,456,842 $1,197,499 $1,273,449 $2,129,611 $2,250,164
Receivables $1,450,490 $1,609,054 $1,334,661 $1,429,190 $862,592
Gross land, buildings, equipment (LBE) $134,557 $141,558 $141,558 $157,558 $166,216
Accumulated depreciation (as a % of LBE) 26.7% 45.2% 69.1% 78.3% 90.0%
Liabilities (as a % of assets) 45.6% 54.2% 58.8% 23.9% 19.2%
Unrestricted net assets $3,020,672 $2,222,882 $2,835,036 $6,730,820 $5,943,015
Temporarily restricted net assets $94,416 $57,208 N/A N/A N/A
Permanently restricted net assets $0 $0 N/A N/A N/A
Total restricted net assets $94,416 $57,208 $26,629 $141,047 $148,389
Total net assets $3,115,088 $2,280,090 $2,861,665 $6,871,867 $6,091,404

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Form 1023/1024 is not available for this organization

Chief Executive Officer

Ms. Jennifer Hansen

Jennifer Hansen brings to her role as Chief Executive Officer for Hope Hospice more than 20 years of experience in home healthcare, hospice and nursing in the San Francisco Bay Area. A licensed vocational nurse, Jennifer is formerly general manager of Comfort Keepers in Walnut Creek, where she was responsible for daily operations and oversight of a research and development facility. Jennifer also previously worked at Hope Hospice from 2013 to 2017 in business development. At that time, she focused on building relationships with Hope’s partners and enhancing our services to patients and families. From 2006 to 2013, Jennifer worked for Kindred Health Care where she provided patient care and led her team in business development, successfully negotiating contracts with major hospitals in the Bay Area. Prior to that, she was with HCR/Manor Care.

Number of employees

Source: IRS Form 990

Hope Hospice

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
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Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

Hope Hospice

Highest paid employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

Hope Hospice

Board of directors
as of 06/07/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Patrick Brown

Retired Business ExecutiveRetired Publisher of the SF Examiner, Bay Guardian and SF Weekly

Swaminathan Jayaraman

Vascular Innovations

Patrick Brown

Ret. Newspaper Publisher

Christina Hopson, D.O.

Valley Care Medical Foundation

Kathleen Lawrence

Global Human Resources

Nicola Golden

Marketing Consultant

Wesley D. Fisher

President, Graham-Hitch Mortuary

Sanciangco Rick

CEO/Owner, Nothing Bundt Cakes

Tom Fox

Real Estate Broker

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Not applicable
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 4/25/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Gender identity
Female

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Contractors

Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser