Repairing Homes, Changing Lives

aka H4H   |   Denton, TX   |
GuideStar Charity Check


EIN: 20-4637974


Improving the living conditions of low-income senior homeowners, age 60 and older, in Denton County, Texas.

Ruling year info


Founder & Executive Director

Susan Frank

Main address

826 East McKinney Street

Denton, TX 76209 USA

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Subject area info

Housing rehabilitation

Home repairs

Population served info


NTEE code info

Home Improvement/Repairs (L81)

Housing Rehabilitation (L25)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms


Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

No Cost Home Repairs

Hearts for Homes is a largely volunteer organization, which holds frequent project work days. Repairs on homes range from yard clean-ups to house painting to plumbing repairs to electrical repairs to roofing repairs. Hearts for Homes coordinates skilled and unskilled volunteers as well as various business partners who work together to make necessary home repairs for qualified seniors in need in order to afford needy, elderly homeowners a well-functioning and comfortable home in which to age in place.

Population(s) Served

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our mission is to improve living conditions for low-income senior homeowners, ages 60 and older, in Denton County, TX. Our goal is to afford struggling elderly homeowners the ability to age in place independently in a home that is safe, comfortable and well-functioning by providing no-cost home repairs, maintenance and safety modifications.

Hearts for Homes engages an army of volunteers and partners with area businesses, city leaders, religious organizations and others to manage home repairs for about 100 seniors annually. Once a senior qualifies for our services, they remain in our service until they no longer reside in that house. This builds trust and consistency for our elderly homeowners and allows us to assist them as they age in place to mitigate fall risks, structural deterioration and much more so they can live out the final chapter of their life story safely and with dignity.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback


Fiscal year: Jan 01 - Dec 31
Financial documents
2022 Stacey Campbell 2021 Hearts for Homes 2020 Hearts for Homes 2019 H4H 2019 Audit 2017 H4H Audit 2017 - Final.pdf
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 62.81 over 8 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 10.6 over 8 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 7% over 8 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990


Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data


Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data


Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of HEARTS FOR HOMES’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $4,727 -$3,755 $40,879 $72,566 $19,545
As % of expenses 1.5% -1.0% 11.8% 20.6% 4.8%
Unrestricted surplus (deficit) after depreciation -$4,004 -$12,791 $28,865 $61,917 $9,320
As % of expenses -1.3% -3.4% 8.0% 17.1% 2.2%
Revenue composition info
Total revenue (unrestricted & restricted) $314,314 $376,460 $361,101 $439,525 $459,491
Total revenue, % change over prior year 18.4% 19.8% -4.1% 21.7% 4.5%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.1% 0.1% 0.0% 0.0% 0.0%
Government grants 0.0% 0.0% 0.0% 0.0% 0.0%
All other grants and contributions 99.9% 99.4% 99.0% 99.9% 100.5%
Other revenue 0.0% 0.5% 0.9% 0.1% -0.5%
Expense composition info
Total expenses before depreciation $309,587 $365,215 $347,222 $352,379 $408,763
Total expenses, % change over prior year 59.2% 18.0% -4.9% 1.5% 16.0%
Personnel 32.7% 34.2% 47.2% 39.1% 38.8%
Professional fees 0.6% 1.9% 2.3% 2.5% 5.0%
Occupancy 12.0% 10.9% 11.5% 12.5% 10.2%
Interest 0.0% 0.0% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 54.8% 53.0% 39.0% 45.9% 46.0%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $318,318 $374,251 $359,236 $363,028 $418,988
One month of savings $25,799 $30,435 $28,935 $29,365 $34,064
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $9,758 $0 $26,610 $0 $11,652
Total full costs (estimated) $353,875 $404,686 $414,781 $392,393 $464,704

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 9.5 8.7 8.8 11.6 11.0
Months of cash and investments 9.5 8.7 8.8 11.6 11.0
Months of estimated liquid unrestricted net assets 9.5 7.9 8.8 11.2 9.8
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $245,982 $263,893 $254,967 $340,266 $374,412
Investments $0 $0 $0 $0 $0
Receivables $0 $0 $0 $550 $0
Gross land, buildings, equipment (LBE) $107,448 $107,448 $129,782 $130,412 $134,318
Accumulated depreciation (as a % of LBE) 66.7% 75.1% 68.2% 76.0% 75.6%
Liabilities (as a % of assets) 1.3% 3.2% 4.4% 2.7% 19.9%
Unrestricted net assets $280,932 $268,141 $297,006 $358,923 $368,243
Temporarily restricted net assets $20,000 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $20,000 $35,000 $8,000 $22,580 $53,763
Total net assets $300,932 $303,141 $305,006 $381,503 $422,006

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Founder & Executive Director

Susan Frank

Susan Frank is the founder and full-time director of Hearts for Homes. As a step of obedience and faith, she left her position at Liberty Christian School in Argyle, Texas, where she had been employed for many years. Susan has a servant's heart and a natural bent for home remodeling/repair. Those giftings and her love for people are vital to this ministry. Susan is married to Larry, and has two adult children and five grandchildren. She attends Lifegate Church in Denton, Texas.

Number of employees

Source: IRS Form 990


Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.


Board of directors
as of 03/20/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mr. Brett Walford

Fisher59 Properties

Term: 2023 - 2025

Janet Shelton

CPA, Southern Stretch Forming

Susan Frank

Founder & Executive Director, Hearts for Homes

Mike Vance

DATCU Credit Union

Lisa Cave

Branch Manager, Point Bank

Don Armstrong


Andy Braack

Community Loan Officer, First United Bank

Ron Strelke

Owner, Force Home Services

Sam Williamson

Assistant Director of Assessment, University of North Texas

Brett Walford

President, Fisher59 Properties

Jeff Bennett

Owner, Access Overhead Door

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 5/11/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data


No data

Equity strategies

Last updated: 05/11/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.