Hope Gain Center of West Michigan

Honest, Open, Shame Free

aka The Hope Gain Center of West Michigan   |   Grand Rapids, MI   |
GuideStar Charity Check

Hope Gain Center of West Michigan

EIN: 85-0746580


To increase the ability of those who live with mental illness to get and keep long-lasting careers by connecting them with legitimate remote opportunities. We do this through community engagement opportunities, workshops, training, and a remote career database

Ruling year info


Principal Officer

Sheri Munsell

Main address

233 Fulton St E Suite 14

Grand Rapids, MI 49503 USA

Show more contact info



Subject area info

Mental health care

Population served info


People of African descent

People with disabilities

People with intellectual disabilities

Unemployed people

NTEE code info

Alliance/Advocacy Organizations (F01)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms

Show Forms 990



Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Companies That Care Partnership Program

Companies That Are Champions In The Mental Health Needs of There Employees

The Companies That Care Database is our direct collaboration program with employers that go above and beyond to assist those that have a mental illness that they employ. This program also focuses on creating a partnership with companies to place individuals in a safe remote working environment and includes a database of mental illness friendly companies.

Population(s) Served
People of African descent
Unemployed people

Easing Anxiety By Providing Safe Online Comminutes To Find Work

Our online community program connects individuals looking for remote work together in a safe and comfortable environment. Our Facebook community currently stands at 104,000 members and gets over 25,000 comments a month and over 1,000 posts a month. New legitimate work from home careers are posted every day, and it cost our members nothing to join.

Donations to the Legit Work from Home Online Communities will go towards prizes in the group just as laptops, keyboards, computer desks, etc. for community members that need it.

Population(s) Served

Hope from Home is a one-on-one mentorship program that pairs someone living with mental health challenges to a mentor who will help guide them through the process of hiring, interviewing, and finding a fulfilling work-from-home career. Hope from Home specifically focuses on remote jobs as an alternative to brick-and-mortar because, through hands-on survey research, we discovered that 60% of people living with mental health challenges said that they could and would work if they could do so remotely

Population(s) Served

Restore and Renew uses local cleaning services that offer 1 free cleaning service a year to those in need. You will also be connected to an online community where you can get help with cleaning tips and long-term support. Participants in Restore and Renew are also eligible for Hope from Home, a 1 on 1 mentorship program that will assist in helping to find a remote job.
1. One free cleaning a year
2. Connection to an online community of support
3. Automatic approval into hope from home mentorship program
4. Cleaning Tips
Who We Are:
-A free home cleaning program that is focused on supporting those that live with mental health challenges with cleaning help.
-A empathic and discrete program that helps you to restore and renew.

Population(s) Served
Economically disadvantaged people
Unemployed people
People with disabilities
Economically disadvantaged people
Unemployed people
People with disabilities

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Unemployed people

Type of Metric

Input - describing resources we use

Direction of Success


Number of testimonies offered

This metric is no longer tracked.
Totals By Year
Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Reduce unemployment rates of those living with mental health issues in West Michigan by 10%
Reduce severe mental health episodes experienced by our clients during work hours by 20%
Cut in half poverty rates in West Michigan of those living with mental illness
Reduce eviction rates due to mental health challenges by 15%
Have 100 clean homes by 2024
Cut in half poverty rates in West Michigan of those living with mental illness

Connecting people with mental illness with employment alternatives is one of our strategies to close the unemployment gap. Cleaning services are provided at little to no cost to those with disabilities in order to reduce evictions due to mental health challenges.

Our board of directors are those that live with disabilities and come with years of experience in the nonprofit sector and in the work from home sector.

Over 100 individuals placed in employment living with mental illness
60% percent increase in salaries of those employed.
We plan to have over 50 homes clean by the end of 2023 and over 100 individuals living with mental illness in gainful employment.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Our priority population is men and women ages 18-45 that live in Kent County with mild/severe mental health challenges.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    One of the most recent changes that we made was to change the way that we talk about mental health challenges, we learned that the community would not like it to be talked about as a disability or something that needed to be fixed.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection,


Hope Gain Center of West Michigan

Assets info

BMF Data: IRS Business Master File

Financial data

SOURCE: Self-reported by organization

Hope Gain Center of West Michigan

Revenue & expenses

Fiscal Year: 2021

SOURCE: Self-reported by organization

Contributions, Grants, Gifts $122,000
Program Services $0
Membership Dues $0
Special Events $0
Other Revenue $0
Total Revenue $202,300
Program Services $83,000
Administration $50,000
Fundraising $0
Payments to Affiliates $0
Other Expenses $0
Total Expenses $202,300

Hope Gain Center of West Michigan

Balance sheet

Fiscal Year: 2021

SOURCE: Self-reported by organization

Total Assets $0
Total Liabilities $0
Fund balance (EOY)
Net Assets $0


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Principal Officer

Sheri Munsell

Sheri is a nonprofit leader with over 10 years of experience in working with several different Nonprofits in her area. She is passionate about helping others specifically those that suffer from mental illness as this has been a constant struggle in her life.

There are no officers, directors or key employees recorded for this organization

There are no highest paid employees recorded for this organization.

Hope Gain Center of West Michigan

Board of directors
as of 01/29/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Sheri Munsell


Sherrie Herter

Paris Lara

Sheri Munsell

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/31/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Sexual orientation
Decline to state
Disability status
Person with a disability

Race & ethnicity

Gender identity


Sexual orientation


We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 10/31/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.