Volunteer Center of Lubbock, Inc.
EIN: 75-2325274
Mission
The Volunteer Center of Lubbock connects, empowers and transforms the community through purposeful volunteerism and leadership development. We currently serve Lubbock County and 14 additional surrounding counties.
Ruling year
1991
Executive Director
Mrs. Sharon Hyde Bass
Main address
1706 23rd Suite 101
Lubbock, TX 79411 USA
EIN
75-2325274
Voluntarism
Nonprofits
Leadership development
Population served
Children and youth
Adults
NTEE code
Voluntarism Promotion (T40)
Leadership Development (W70)
Nonprofit Management (S50)
IRS subsection
501(c)(3) Public Charity
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
Tax forms
Communication
Programs and results
Reports and documents
Download annual reports Download other documentsWhat we aim to solve
The Volunteer Center of Lubbock sees a need for engagement and leadership development among community members, as well as support for organizations who want to broaden their capacity and give back to the community.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Lead
The success of a community will be defined by its next generations. The Volunteer Center believes it is their responsibility to help build a next generation of leaders who are engaged within their community and who know how to use their personal strengths and talents to benefit those around them, in their workplace, in their neighborhood, and every area of their lives. The organization helps individuals and teams find their purpose, enabling them to transform themselves, their community and ultimately the world.
Serve
People are passionate about many things. Those passions often direct individuals towards finding their particular purpose – the place they want to be involved in the community. For the Volunteer Center, service is about more than just volunteering. It’s about discovering personal passion and purpose and then putting that purpose into action. To that end, the center helps individuals, families, groups, businesses and organizations of all kinds find their best volunteer fit, connecting them with the center's 100+ agency partners, facilitating projects for National Days of Service, and presenting opportunities to get involved in a variety of meaningful ways.
Collaborate
A thriving community is a collaborative one – a community in which everyone is coming together to meet individual and corporate needs. The Volunteer Center exists to be a hub for collaboration between for profits, nonprofits, schools, individuals and organizations of all types.
Where we work
Affiliations & memberships
United Way Member Agency 1990
Points of Light Foundation 1992
Hands On Network 2007
Board Source 2008
Better Business Bureau 2015
External reviews
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of participants attending course/session/workshop
This metric is no longer tracked.Totals By Year
Population(s) Served
Adolescents, Adults
Related Program
Lead
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
In 2021, 1,615 adults attended different trainings, workshops, or consultations. 699 youth attended trainings for a total of 2,314 participants.
Number of unique website visitors
This metric is no longer tracked.Totals By Year
Related Program
Serve
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Context Notes
The Volunteer Center website is the hub of our volunteer collaborations.
Average number of dollars per person served
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Serve
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Context Notes
The Volunteer Center of Lubbock connected more than 61,000 people to opportunities to serve and lead in the community in 2021.
Number of donors retained
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
In 2017, the Volunteer Center had a 63% retention rate.
Number of phone calls/inquiries
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Serve
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Context Notes
Individuals who were given a volunteer referral and/or registered on the Volunteer Center's Get Connected website.
Number of new donors
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
In 2014-2015, the Volunteer Center began a focused effort of increasing the number of individual donors to the organization.
Number of volunteers
This metric is no longer tracked.Totals By Year
Related Program
Serve
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Volunteers who served through Volunteer Center programs gave a total of 265,606 hours in 2018.
Number of organizational partners
This metric is no longer tracked.Totals By Year
Related Program
Collaborate
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
in 2020, the Volunteer Center partnered with 120 nonprofit agencies, 40 secondary schools, and 29 business partners.
Number of briefings or presentations held
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
256 presentations, consultations, and training opportunities were given to community entities reaching 16,242 people.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The purpose of the Volunteer Center of Lubbock is to inspire a more engaged community by helping people find their purpose and act on it. Through collaborative partnerships, the center works to develop a culture of service throughout the South Plains and to develop the next generation of leaders.
What are the organization's key strategies for making this happen?
The Volunteer Center is in the business of community engagement. This means we work with populations and businesses of all types to build a more connected and integrated community. The Volunteer Center engages youth in community service and leadership development through partnerships with 40 area middle and high schools, Youth for Impact program, From the Heart program, and Lubbock HYPE program. Through its leadership programs, the Volunteer Center works to incorporate young adults into board service opportunities and other leadership opportunities throughout the community. Leadership programs also focus on building high performing teams in all sectors. The Volunteer Center partners with 130 nonprofit agencies and a growing number of businesses to broaden the capacity and reach of those partners.
What are the organization's capabilities for doing this?
The Volunteer Center primarily facilitates collaboration between individuals, families, groups, and organizations of all types. This may mean connecting volunteers to volunteer opportunities with Volunteer Center agency partners, developing leaders to serve in various ways throughout the community, building the next generation of leaders to value service and giving back, connecting organizations and people with common goals and ideas, or building the capacity of our agency partners.
What have they accomplished so far and what's next?
The Volunteer Center continues to improve upon its programs, consistently looking for innovative ways to inspire community engagement. For instance, in September of 2017, the Volunteer Center hosted the Annual Service and Leadership Symposium - an event designed to bring over 600 students, business people, nonprofits and other community members together in order to inspire and develop the community to be more collaborative and more engaged.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Serving the community by providing volunteer and leadership opportunities.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
Adjusting the workshops and consultations we offer based on what our partners need most.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2021 info
38.52
Months of cash in 2021 info
13.8
Fringe rate in 2021 info
12%
Funding sources info
Assets & liabilities info
Volunteer Center of Lubbock, Inc.
Revenue & expensesFiscal Year: Jan 01 - Dec 31
SOURCE: IRS Form 990
Volunteer Center of Lubbock, Inc.
Balance sheetFiscal Year: Jan 01 - Dec 31
SOURCE: IRS Form 990
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jan 01 - Dec 31
SOURCE: IRS Form 990
This snapshot of Volunteer Center of Lubbock, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
| Profitability info | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Unrestricted surplus (deficit) before depreciation | $67,680 | $42,102 | $27,111 | $4,281 | $42,775 |
| As % of expenses | 11.1% | 6.6% | 4.4% | 0.7% | 6.7% |
| Unrestricted surplus (deficit) after depreciation | $64,152 | $33,725 | $18,012 | -$3,541 | $38,962 |
| As % of expenses | 10.4% | 5.2% | 2.9% | -0.5% | 6.0% |
| Revenue composition info | |||||
|---|---|---|---|---|---|
| Total revenue (unrestricted & restricted) | $949,175 | $637,419 | $697,642 | $565,464 | $667,177 |
| Total revenue, % change over prior year | 42.7% | -32.8% | 9.4% | -18.9% | 18.0% |
| Program services revenue | 5.5% | 17.1% | 15.5% | 4.8% | 8.7% |
| Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Investment income | 2.8% | 5.4% | 5.1% | 6.3% | 4.7% |
| Government grants | 0.0% | 0.0% | 0.0% | 11.8% | 0.0% |
| All other grants and contributions | 85.0% | 76.2% | 79.2% | 73.1% | 80.5% |
| Other revenue | 6.6% | 1.3% | 0.2% | 3.9% | 6.0% |
| Expense composition info | |||||
|---|---|---|---|---|---|
| Total expenses before depreciation | $611,920 | $642,620 | $618,647 | $646,446 | $642,072 |
| Total expenses, % change over prior year | -2.2% | 5.0% | -3.7% | 4.5% | -0.7% |
| Personnel | 58.8% | 61.6% | 57.5% | 59.7% | 59.0% |
| Professional fees | 3.1% | 2.6% | 2.8% | 2.7% | 3.2% |
| Occupancy | 1.8% | 1.8% | 1.8% | 1.7% | 1.8% |
| Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Pass-through | 7.0% | 6.3% | 6.9% | 5.6% | 5.6% |
| All other expenses | 29.3% | 27.7% | 31.0% | 30.3% | 30.5% |
| Full cost components (estimated) info | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Total expenses (after depreciation) | $615,448 | $650,997 | $627,746 | $654,268 | $645,885 |
| One month of savings | $50,993 | $53,552 | $51,554 | $53,871 | $53,506 |
| Debt principal payment | $0 | $0 | $0 | $0 | $0 |
| Fixed asset additions | $14,679 | $0 | $0 | $0 | $0 |
| Total full costs (estimated) | $681,120 | $704,549 | $679,300 | $708,139 | $699,391 |
Capital structure indicators
| Liquidity info | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Months of cash | 12.2 | 10.9 | 12.8 | 13.4 | 13.8 |
| Months of cash and investments | 35.0 | 30.0 | 36.8 | 39.0 | 42.3 |
| Months of estimated liquid unrestricted net assets | 8.0 | 8.3 | 9.0 | 8.7 | 9.5 |
| Balance sheet composition info | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Cash | $624,110 | $584,661 | $661,654 | $720,115 | $736,775 |
| Investments | $1,160,771 | $1,023,837 | $1,233,593 | $1,381,425 | $1,528,261 |
| Receivables | $100,000 | $144,950 | $154,594 | $60,000 | $51,311 |
| Gross land, buildings, equipment (LBE) | $52,677 | $58,752 | $61,803 | $62,388 | $54,847 |
| Accumulated depreciation (as a % of LBE) | 60.6% | 68.6% | 79.9% | 88.6% | 88.2% |
| Liabilities (as a % of assets) | 1.5% | 3.0% | 1.7% | 3.2% | 2.5% |
| Unrestricted net assets | $427,056 | $460,781 | $478,793 | $475,252 | $514,214 |
| Temporarily restricted net assets | $328,675 | $0 | N/A | N/A | N/A |
| Permanently restricted net assets | $1,121,448 | $1,279,128 | N/A | N/A | N/A |
| Total restricted net assets | $1,450,123 | $1,279,128 | $1,567,824 | $1,626,092 | $1,750,757 |
| Total net assets | $1,877,179 | $1,739,909 | $2,046,617 | $2,101,344 | $2,264,971 |
Key data checks
| Key data checks info | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Executive Director
Mrs. Sharon Hyde Bass
Sharon has the joy of overseeing all programs and services of the Volunteer Center\u0027s community engagement business. Her delight is in seeing people with a desire to help being connected with opportunities that need what they have to offer. Her personal mission of facilitating, encouraging, and supporting people in maximizing their uniqueness to change the world has been an ideal fit with the Volunteer Center\u0027s purpose. Her roles include enterprise strategy and alignment, program and staff development, and relationship building. She also provides training, facilitation, and consultations.\n\nHer volunteer services include the Lubbock Chamber of Commerce Board and advisory boards for the TTU Center for Public Service and Junior League of Lubbock. Awards include: YWCA Woman of Excellence, Association of Fundraising Professionals Outstanding Professional Fundraiser, Women in Communications George Mahon Award, Rita Harmon United Way Award and Girls Scouts Women of Distinction Connect Award.
Number of employees
Source: IRS Form 990
Volunteer Center of Lubbock, Inc.
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
There are no highest paid employees recorded for this organization.
Volunteer Center of Lubbock, Inc.
Board of directorsas of 01/25/2023
Board of directors data
Mr. Wyatt Leavell
Julie Crow
UMC Health System
John Weddige
Western Bank
Yvette Hinojosa
UMC Physician Network Services
Cory Powell
Texas Tech University: Mentor Tech
Matt Rose
Lubbock Power & Light
Brandi Price
Atmos Energy
Emily Wooley
Keller Williams
Jon Mark Bernal
Texas Tech University
Donna Griffis
Retired
Josh Haynes
Madera Residential
Yvonne Limon
US Foods
Mary Moore
United Supermarkets
Neal Spradlin
Liggett Law Group, P.C.
Rina Teel
Oneal Underwood
Rose Wilson
Max Kinser
Student
Bilal Kharrat
Student
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 01/25/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.
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- Letter of Determination
- Officer and/or Employee data for 2021, 2020, 2019, 2018, 2017
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