Open Door Outreach Center, Inc.

Neighbor Helping Neighbor

aka Open Door   |   Waterford, MI   |

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GuideStar Charity Check

Open Door Outreach Center, Inc.

EIN: 38-2405595


Open Door Outreach Center's primary mission is to provide emergency services of food, clothing and referral information to people in need, while recognizing the human dignity of all persons.

Notes from the nonprofit

Open Door Outreach Center began in 1980 as part of a church outreach. It became an independent entity in 1982 and has continued doing its good work for over 44 years without fail. We have adapted to the ever-changing needs in our community. No matter if the economy is poor or on a modest rebound, there are people in need. Open Door is proud to serve these people and to give them hope.

Ruling year info


Executive Director

Ms. Mandie (Tillie) Coffey-Raymond

Main address

7170 Cooley Lake Rd

Waterford, MI 48327 USA

Show more contact info



Subject area info

Basic and emergency aid

Housing services

Population served info

Children and youth


Economically disadvantaged people

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Food Banks, Food Pantries (K31)

Other Housing Support Services (L80)

What we aim to solve

SOURCE: Self-reported by organization

Open Door Outreach Center focuses on meeting the basic needs of those less fortunate in our local area. These basic needs include food and clothing. When funding permits, we also work to assist those facing an immediate financial crisis. In 2021 we expanded our pantry and thrift store. Our goal in 2022 is the enhance our administrative center to include a resource center for our clients. This resource center will provide access to computers, classes in budgeting and job search techniques.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Food Pantry

Open Door operates a food pantry. Each qualified family visits the pantry monthly and selects the food appropriate for their family. In 2023, there were 2,899 family visits providing 291,419 pounds of nourishing food. Making their first visit were 559 families, a 141% increase from 2022! Sometimes a family needs assistance for only a month or two and sometimes they are clients for several years. We also provided 385 family holidays meals. Because of what we learned during COVID, rather than providing all of the meal fixings, we gave a holiday pie, a few pantry staples and a food only gift card, allowing clients to select their family favorite entre. This modification was greatly appreciated by our clients.

Population(s) Served
Economically disadvantaged people

Open Door operates a resale store with proceeds helping support our operating expenses. Also, our clients are able to "shop" at no cost selecting clothing and small household items for their family. This is especially critical at the Back to School season and for those enduring crisis like a house fire. In 2023, over $39,200 worth of items were distributed to clients at no cost. We also collect new pj's, underwear, socks, coats, hats and mittens for distribution.

Population(s) Served
Economically disadvantaged people

When funding is available, Open Door provides emergency funds to prevent evictions, utility shut offs, fuel only cards, critical car repairs, medical needs, etc. In addition to funds that we provide directly, we collaborate with many other groups to secure needed funding. Often times the need may be $1,000 or more. Open Door may provide $200 and several other referral partners provide the balance.

In 2023, Open Door provided $23,738 of crisis funds. In addition, we secured over $20,000 from our collaborative partners. This assisted 212 families.

Population(s) Served
Economically disadvantaged people

The Back to School program has been a staple of the Open Door. We believe that every child needs to start the school year feeling good about themselves and having the needed school supplies.

The program has evolved over the years based on our resources as well as community need. In 2023, we provided 14 families school age children with a back pack full of age appropriate school supplies valued at $1,600 and a shopping trip to buy new school clothes. We will also provide clothing from our thrift store at no cost.

Population(s) Served
Economically disadvantaged people
Children and youth

Easter, Thanksgiving and Christmas are special times for many and Open Door tries to make them extra special for those in need. In 2023, 385 families were provided a pie and a food gift card to purchase a meal for their family. This is the total number of families assisted for Thanksgiving, Christmas and Easter.

Covid made us rethink the holidays. Historically we provided a turkey and all the fixings. But the reduction in volunteers and food shortages forced us to adopt a new approach. A holiday pie and a few pantry staples with a food only gift card proved extremely warmly accepted by clients and much easier to administer for our staff and volunteers. This will be our process for the foreseeable future.

We also coordinate an Adopt a Family program for Christmas. Volunteers are provided a gift wish list for our neediest families with children and seniors. In 2023 gifts were donated and distributed at a value of over $ 10,555.

Population(s) Served
Economically disadvantaged people

Where we work


Outstanding Nonprofit Award 2015

Lakes Area Chamber of Commerce

Excellence in Service 2015

State of Michigan

Affiliations & memberships

Chamber of Commerce 2017

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This is the average number of individuals receiving items from our food pantry each month.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Open Door Outreach Center's primary goal is to be able to meet the critical needs of food and household basics for our clients. The need is critical as other resources for help through government programs are facing constraints. We also strive to assist our clients to access all sources of support. We do this by partnering with other agencies so together we can be a stronger safety net for those in need.

Our ultimate goal is to offer support and hope so that our clients can lift themselves up and become self-sufficient citizens.

Open Door evaluates each client to identify specific needs. If assistance is needed that we cannot directly supply, we will refer to a partner agency. Example - If a client needs to apply for "food stamps", we can arrange an appointment with our Gleaners rep who assists the client with filing.

We also focus on client education and empowerment. Our client services rep will identify areas of hope and help the client grow to achieve success. Example - A client is jobless. Our client services director will work with them to identify job possibilities; assist in resume preparation; coach in interviewing skills; obtain a new outfit if necessary; and follow up on the results. There is nothing more satisfying then having a client contact us with the good news of a new job! In 2024 Open Door will have a Client Resource Center offering a computer lab and enrichment in a number of areas like financial planning and smart phone useage.

Open Door has a proven (over 40 years) track record of assisting the community. We have the staff to work with the client to identify needs. Through the support of our donors we have been able to meet those needs of providing food and basic clothing needs. Financial resources are constrained to meet financial needs but we work with our clients to find strategic partners (like churches, St. Vincent DePaul, etc.) to assist with critical financial needs.

Open Door has expanded its physical presence which is allowing us to expand our services. We have consolidated our food pantry which offers expanded option for our clients and a more efficient work environment for our volunteers. Our thrift store has expanded which offers more items at no cost to our clients and increased revenue is supporting our operations. We have freed up space to build out a client resource center where we will offer expanded services. We will offer classes in finance and budgeting, job search techniques and basic computer skills. Our clients will also have access to computers. We see this as a way to break the cycle of poverty. A big need that clients have expressed is expanding their knowledge on use of smart phones. This is critical as many do not have access to a computer but most have phones.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is hard to come up with good questions to ask people, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback


Open Door Outreach Center, Inc.
Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 20.89 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 6.8 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 10% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Open Door Outreach Center, Inc.

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Open Door Outreach Center, Inc.

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Open Door Outreach Center, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of Open Door Outreach Center, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $95,482 $126,501 $260,511 $177,102 $16,268
As % of expenses 9.6% 13.0% 28.3% 18.7% 2.2%
Unrestricted surplus (deficit) after depreciation $90,108 $120,668 $245,744 $157,599 -$10,185
As % of expenses 9.0% 12.3% 26.3% 16.3% -1.3%
Revenue composition info
Total revenue (unrestricted & restricted) $1,088,174 $1,127,115 $1,209,203 $1,059,246 $750,797
Total revenue, % change over prior year 180.8% 3.6% 7.3% -12.4% -29.1%
Program services revenue 0.0% 0.0% 0.0% 0.0% 12.3%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.2% 0.3% 0.1% 0.1% 0.4%
Government grants 0.4% 0.8% 1.1% 0.0% 39.9%
All other grants and contributions 83.1% 79.4% 86.7% 77.2% 8.8%
Other revenue 16.4% 19.5% 12.1% 22.8% 38.7%
Expense composition info
Total expenses before depreciation $990,578 $972,728 $920,109 $946,727 $734,529
Total expenses, % change over prior year 174.5% -1.8% -5.4% 2.9% -22.4%
Personnel 13.7% 15.9% 20.2% 18.2% 35.1%
Professional fees 0.4% 0.4% 0.4% 0.0% 56.1%
Occupancy 3.3% 3.3% 0.6% 0.0% 0.0%
Interest 0.1% 0.0% 2.7% 3.4% 4.1%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 82.6% 80.4% 76.0% 78.4% 4.7%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $995,952 $978,561 $934,876 $966,230 $760,982
One month of savings $82,548 $81,061 $76,676 $78,894 $61,211
Debt principal payment $18,820 $5,858 $0 $8,128 $61,639
Fixed asset additions $0 $0 $696,294 $116,735 $31,473
Total full costs (estimated) $1,097,320 $1,065,480 $1,707,846 $1,169,987 $915,305

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 4.1 5.7 7.3 7.0 8.1
Months of cash and investments 4.1 5.7 7.4 7.0 8.1
Months of estimated liquid unrestricted net assets 3.8 5.3 6.4 6.9 7.6
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $336,956 $463,770 $556,855 $551,971 $498,463
Investments $0 $0 $10,567 $422 $0
Receivables $0 $0 $0 $0 $0
Gross land, buildings, equipment (LBE) $211,183 $216,525 $912,820 $1,029,555 $1,064,458
Accumulated depreciation (as a % of LBE) 34.4% 36.2% 10.2% 10.9% 13.4%
Liabilities (as a % of assets) 5.6% 0.4% 36.9% 34.1% 32.5%
Unrestricted net assets $444,755 $565,423 $811,167 $968,766 $958,581
Temporarily restricted net assets $8,114 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $8,114 $36,000 $64,583 $0 $0
Total net assets $452,869 $601,423 $875,750 $968,766 $958,581

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Ms. Mandie (Tillie) Coffey-Raymond

The Center is governed by the volunteer Board of Trustees and policies are implemented by Tillie Raymond, Ex. Dir.

Number of employees

Source: IRS Form 990

Open Door Outreach Center, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Open Door Outreach Center, Inc.

Board of directors
as of 04/02/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mrs. Sylvia Ashton

no affiliation

Term: 2022 - 2025

JoAnn Bolek

no affiliation

Eric Andrzejak

no affiliation

Gene Gerard

no affiliation

Sylvia Ashton

no affiliation

Mary Seifert

no affiliation

Karen Politowicz

no affiliation

E. Patrick Mitchell

no affiliation

Cindy Mason

no affiliation

Michael Harrison

no affiliation

Larry Greene

no affiliation

Nancy Croitori

no affiliation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No