Citizens Inn, Inc.

Citizens Inn breaks the patterns of instability that lead to homelessness and hunger for every individual served.

aka Haven from Hunger   |   Peabody, MA   |
GuideStar Charity Check

Citizens Inn, Inc.

EIN: 22-2540856


At Citizens Inn, we work on an individual basis to help families and individuals who are experiencing a housing crisis or food insecurity. Our full spectrum of services provides comprehensive assistance to each person based on their specific needs. Citizens Inn has served families and individuals across the North Shore for over 39 years. Our programs – Citizens Inn Between, Citizens Inn Transition, Citizens Inn Homes, and Citizens Inn Haven from Hunger – are designed to help families and individuals prepare for and transition to a sustainable life. Through our work, we not only provide a safe place to stay and a meal on the table, but offer tools to empower families and individuals to find permanent solutions to break the patterns of instability in their lives.

Ruling year info


Executive Director

Carolina Trujillo

Main address

Citizens Inn 81 Main Street

Peabody, MA 01960 USA

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Formerly known as

Citizens for Adequate Housing, Inc.



Subject area info

Food security

Housing development

Public housing

Human services information

Basic and emergency aid

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Population served info

Children and youth




Substance abusers

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NTEE code info

Temporary Shelter For the Homeless (L41)

Public Housing (L21)

Housing Development, Construction, Management (L20)

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Inn Between Emergency Shelter Program

Inn Between - Emergency Shelter: Established in 1985, this facility provides emergency shelter, case management, and support services to 17 homeless families, enabling our guests to begin the process of seeking permanent housing and addressing their own unique challenges and needs in a compassionate and safe environment.

Population(s) Served

Inn Transition - Sober Family Living Transitional Shelter and Housing: One of only two sober living transitional housing programs in MA, the Inn Transition accommodates eight families at a time for at least six months, each to address the endemic problem of alcohol and substance abuse among homeless families. Parent come to the Inn after undergoing detoxification and/or other extended residential treatment programs. Not yet ready for complete independence, families become stronger and more goal-oriented through group discussions, local Narcotics and Alcoholics Anonymous meetings, and individual counseling to intensify relapse prevention.

Population(s) Served

To be successful, homeless families need access to permanent housing and case management to maintain it. Our intensive Housing Search and Stabilization program begins with families' participation in a housing search process soon after arrival. Stabilization continues for up to 18 months after a family has transitioned into housing, allowing our unique continuum of care to support the family and remain secure in their new homes. Our expert case managers work with family members to address and reduce barriers to stable living, such as debt, hunger, employment issues, and much more.

Population(s) Served

A viable long-term housing option for as many as 18 families at a time is CAH's affordable rental units, which offer below market rate units to families with extreme financial need.

Population(s) Served

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?


Citizens Inn, Inc.
Fiscal year: Jul 01 - Jun 30
Financial documents
2021 2014 2013 2012 2011 2010 2009
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 0.21 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 1.2 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 22% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Citizens Inn, Inc.

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Citizens Inn, Inc.

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Citizens Inn, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of Citizens Inn, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $513,616 -$87,769 $342,094 $360,826 $1,149,469
As % of expenses 10.7% -1.6% 5.8% 4.7% 16.7%
Unrestricted surplus (deficit) after depreciation $377,314 -$264,022 $153,970 $161,589 $930,695
As % of expenses 7.6% -4.8% 2.5% 2.1% 13.1%
Revenue composition info
Total revenue (unrestricted & restricted) $4,829,248 $5,497,523 $6,093,548 $8,104,170 $7,948,455
Total revenue, % change over prior year 107.7% 13.8% 10.8% 33.0% -1.9%
Program services revenue 4.6% 4.1% 4.1% 3.1% 3.9%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 39.8% 35.0% 33.8% 33.6% 29.0%
All other grants and contributions 55.6% 60.9% 62.1% 63.3% 54.4%
Other revenue 0.0% 0.0% 0.0% 0.0% 12.8%
Expense composition info
Total expenses before depreciation $4,812,649 $5,351,710 $5,900,536 $7,673,344 $6,903,486
Total expenses, % change over prior year 114.6% 11.2% 10.3% 30.0% -10.0%
Personnel 27.4% 28.6% 27.0% 24.6% 28.0%
Professional fees 52.2% 53.5% 52.7% 59.7% 53.4%
Occupancy 10.4% 9.1% 8.6% 8.1% 9.8%
Interest 1.2% 1.2% 1.1% 0.8% 0.9%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 8.8% 7.6% 10.6% 6.8% 7.9%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $4,948,951 $5,527,963 $6,088,660 $7,872,581 $7,122,260
One month of savings $401,054 $445,976 $491,711 $639,445 $575,291
Debt principal payment $0 $46,105 $50,442 $0 $216,137
Fixed asset additions $896,366 $242,882 $0 $495,532 $771,262
Total full costs (estimated) $6,246,371 $6,262,926 $6,630,813 $9,007,558 $8,684,950

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 1.0 0.2 0.9 0.2 0.7
Months of cash and investments 1.0 0.2 0.9 0.2 0.7
Months of estimated liquid unrestricted net assets -0.2 -1.0 -0.6 -0.4 -0.2
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $391,853 $93,370 $446,274 $151,457 $399,819
Investments $0 $0 $0 $0 $0
Receivables $220,183 $381,813 $410,115 $586,339 $409,520
Gross land, buildings, equipment (LBE) $4,178,153 $4,421,034 $4,521,025 $5,013,647 $5,437,074
Accumulated depreciation (as a % of LBE) 35.1% 37.1% 40.5% 40.4% 34.9%
Liabilities (as a % of assets) 77.3% 78.0% 79.2% 74.0% 59.2%
Unrestricted net assets $746,973 $482,951 $636,921 $798,510 $1,729,205
Temporarily restricted net assets $40,000 $273,582 N/A N/A N/A
Permanently restricted net assets $0 $0 N/A N/A N/A
Total restricted net assets $40,000 $273,582 $124,500 $194,500 $90,000
Total net assets $786,973 $756,533 $761,421 $993,010 $1,819,205

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Carolina Trujillo

Carolina has worked for over two decades in the human services sector, much of it working in non-profit. She was most recently the Vice President, Volunteer Engagement at Eastern Bank. Carolina also sits on the Board of Directors for The Northeast Arc, Beth Israel Lahey Health, YMCA of Metro North, and the North Shore Maritime Center. She is a committee member of LEADS (Leaders Engaged and Activated to Drive System-wide Change), Lynn Education District, Lynn Business Partnership, ALPFA – Association of Latino Professionals in Finance and Accounting, and Stop the Violence Lynn.

Number of employees

Source: IRS Form 990

Citizens Inn, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Citizens Inn, Inc.

Board of directors
as of 06/05/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Steve Pettengill

North Shore Bank

Term: 2022 - 2024

Thomas Barrett

Thomas J. Barrett, PC

Mary Harrington

Ronan, Segal & Harrington

Steve Pettengill

North Shore Bank

Steve Vesey

Vesey & Weeks, PC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 6/2/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity

Race & ethnicity

Gender identity


Sexual orientation

No data


Equity strategies

Last updated: 07/07/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending
There are no fundraisers recorded for this organization.