Veterans Furniture Center

Furnishing a fresh start

aka VFC   |   Phoenix, AZ   |
GuideStar Charity Check

Veterans Furniture Center

EIN: 27-0768021


The Veterans Furniture Center provides basic free home furnishings and essentials to veterans who have obtained permanent housing after homelessness. Furniture and other household goods are delivered to veterans on a weekly basis. We work with the Veterans Affairs HUDVASH staff to establish the identity of the veterans in their program who are in need of our services.

Ruling year info



William Conner

Main address

2319 W. Holly Street

Phoenix, AZ 85009 USA

Show more contact info



Subject area info

Housing services

Homeless services

Population served info

Homeless people


NTEE code info

Homeless Services/Centers (P85)

Other Housing Support Services (L80)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms

Show Forms 990


Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Homeless veterans get assistance in finding subsidized housing through the Veterans Administration's HUDVASH program, however they enter these apartments with nothing. Most end up sleeping on a bare floor. With just four bare walls to look at, many revert back to the habits that caused their previous homelessness. We provide the necessary materials (furniture, household goods, etc) to make their house a home and aid in their transition back into society.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Veterans Furniture Center (VFC)

The VFC operates from a warehouse in Phoenix, AZ and delivers furniture and other household goods, each Friday, to previously homeless veterans who have acquired new housing through the VA's HUDVASH program. We rely on grants and other monetary donations to allow us to purchase all new items to deliver to the veterans. Most veterans we serve, we find living in a completely empty apartment. When we leave, they have a 'home'.

Population(s) Served
Homeless people

A continuing donation will ensure that the mission of the Veterans Furniture Center will continue to provide furniture, FREE OF CHARGE, to transitioning homeless veterans. Our work with the VA makes it possible for the neediest of veterans get the items they need to make a 'home'. For as little as $10/month, we can supply one veteran with a toaster or coffee pot. For $80 we can buy a TV, and the list goes on with higher monthly donations.

Population(s) Served
Homeless people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status

Related Program

Veterans Furniture Center (VFC)

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Client number based on actual deliveries. COVID restricted the VA from housing veterans, resulting in lower numbers in 2020 and especially 2021. In 2022 we are on track to do 180 deliveries.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Since 2017, we have provided more than 1,600 formerly homeless veterans, in the Phoenix area, with furniture and household items to call their own. While we have, in the past, relied on donated items from generous folks throughout the Phoenix metro area, we often found the items we picked up were not of suitable size or function for these veterans. As most of the subsidized housing is smaller in size, the items we get donated are often too big.

Since 2019, our approach has been to increase our fundraising efforts and begin the process of purchasing items, at a discount, from companies to ensure the condition and sizing of these items. We have been fortunate to receive a donation of 200+ mattress sets from Living Spaces and have found other outlets for other items.

We are proud to announce that as of this year, 2020, we now supply ALL new items to the veteran. These are theirs's to keep and get that sense of pride in ownership. We continue to work with the VA's HUDVASH program and, despite the COVID pandemic, will complete over 200 deliveries this year.

We have begun an online campaign to solicit individual donors to support our purchase of items through the Friends of the VFC program. Through this program donors can make a regularly scheduled donation and help ensure that we can continue to obtain the necessary items for delivery to these needy veterans. We have formalized arrangements with Walmart and others to purchase items with no sales tax, a great savings. We have applied, and received, many grants to help in our efforts and will continue to apply for more.

We have an all veteran Board of Directors that is committed to ensuring the success of our operation. With a typical military 'CAN DO' attitude we have been able to successfully deliver furniture each, and EVERY, Friday for the past 3 years. NOTE: The COVID pandemic resulted in three weeks of non-delivery, the first time in 4 years. We are now back in business, following the CDC Guidelines, and continue to deliver.

With increased support from many corporations, such as Living Spaces, APL Logistics, Arizona Public service (APS) , we are improving our operation each week. Our working relationship with the Veterans Administration's HUDVASH staff has made the entire request process easier for the veterans and simplified the delivery process for the VFC.

As of January 2020, we have secured funding to purchase about 100% of the total items needed. We continue to find new avenues for goods at a reduced cost and have worked to eliminate sales tax on all purchases. We have developed a CDC compliant program for the continuation of deliveries and are on-track to complete 200+ deliveries this year.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback


Veterans Furniture Center
Fiscal year: Jan 01 - Dec 31

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 0.00 over 7 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 11.5 over 7 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 14% over 7 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Veterans Furniture Center

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Veterans Furniture Center

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Veterans Furniture Center

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of Veterans Furniture Center’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $29,603 $84,578 $435,430 -$129,174
As % of expenses 13.4% 48.6% 340.9% -58.3%
Unrestricted surplus (deficit) after depreciation $29,603 $84,578 $435,430 -$129,174
As % of expenses 13.4% 48.6% 340.9% -58.3%
Revenue composition info
Total revenue (unrestricted & restricted) $246,268 $249,801 $561,675 $85,427
Total revenue, % change over prior year 0.0% 1.4% 124.8% -84.8%
Program services revenue 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0%
Government grants 18.7% 29.9% 0.0% 25.8%
All other grants and contributions 78.9% 70.1% 100.0% 74.2%
Other revenue 2.4% 0.0% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $220,779 $174,147 $127,745 $221,605
Total expenses, % change over prior year 0.0% -21.1% -26.6% 73.5%
Personnel 1.0% 0.0% 0.0% 0.0%
Professional fees 0.0% 0.0% 0.0% 1.1%
Occupancy 12.9% 16.5% 24.1% 11.7%
Interest 0.0% 0.0% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0%
All other expenses 86.2% 83.5% 75.9% 87.3%
Full cost components (estimated) info 2019 2020 2021 2022
Total expenses (after depreciation) $220,779 $174,147 $127,745 $221,605
One month of savings $18,398 $14,512 $10,645 $18,467
Debt principal payment $0 $0 $0 $0
Fixed asset additions $0 $0 $27,754 $0
Total full costs (estimated) $239,177 $188,659 $166,144 $240,072

Capital structure indicators

Liquidity info 2019 2020 2021 2022
Months of cash 2.6 7.1 50.4 20.6
Months of cash and investments 2.6 7.1 50.4 20.6
Months of estimated liquid unrestricted net assets 3.7 10.5 52.6 23.4
Balance sheet composition info 2019 2020 2021 2022
Cash $47,203 $102,392 $536,323 $379,705
Investments $0 $0 $0 $0
Receivables $0 $0 $0 $0
Gross land, buildings, equipment (LBE) $1,500 $1,500 $29,254 $28,500
Accumulated depreciation (as a % of LBE) 0.0% 0.0% 0.0% 0.0%
Liabilities (as a % of assets) 0.0% 0.0% 0.0% 0.0%
Unrestricted net assets $68,876 $153,454 $588,884 $459,710
Temporarily restricted net assets N/A N/A N/A N/A
Permanently restricted net assets N/A N/A N/A N/A
Total restricted net assets $0 $0 $0 $0
Total net assets $68,876 $153,454 $588,884 $459,710

Key data checks

Key data checks info 2019 2020 2021 2022
Material data errors No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization


William Conner

Mr. Conner is a retired USAF MSGT, with 21 years of service. For the past 20 years he has been the Vice President of MedTek Solutions Inc, a national IT consulting company, specializing in the Medicare/Medicaid arena. Mr. Conner has been with the VFC since the new administration took over control in 2016. He was previously the Vice President until the recent retirement of Col. Pagel.

Number of employees

Source: IRS Form 990

Veterans Furniture Center

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

Veterans Furniture Center

Highest paid employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

Veterans Furniture Center

Board of directors
as of 03/12/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Walter Schumacher

Wally Schumacher

Maj. USA, Retired

William Conner

MedTek Solutions Inc

William Garling


Jay Mahajan

LtCol, USAF, Retired

Joel Stemple


Organizational demographics

SOURCE: Self-reported; last updated 1/24/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data


No data

Equity strategies

Last updated: 03/05/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.