Mercy Mall of Virginia
Mercy Mall of Virginia
EIN: 46-5556297
as of September 2023
as of September 18, 2023
Programs and results
Reports and documents
Download other documentsWhat we aim to solve
Mercy Mall exists to assist individuals and families in crisis situations by providing essential items in their greatest time of need. Our clients are overcoming the many obstacles to home and life stability which could be numerable and difficult. At the same time, they are usually transitioning their living environment and starting over. The problem we are trying to solve is how to efficiently and effectively connect our services to the client as quick as possible all over the Richmond metro area.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Boutique Shopping Experience
The Shopping Experience is the trademark of our mission at Mercy Mall. We aim to serve each individual client with love, mercy and grace during their shopping appointment. Part of the shopping experience is meeting the individual where they are. We ask our clients to fill out a shopping sheet in order to help us better serve them. The shopping sheet includes a list of all the individuals in the home as well as a place to list housewares and baby items needed. Our volunteer shoppers then take each client through the boutique, discuss the amount of items they can expect to receive for each person in their home, and help them find those items. During this shopping appointment, our volunteers are able to spend time with and get to know our clients on a more personal level. Often volunteers will learn about more needs a client may have; maybe their children don’t have beds or they need a washer/dryer and we can provide them with resources to seek assistance for those needs.
Mercy Mall of VA serves approximately 50 families per week; about 200 families per month. In order to serve these families, we utilize the gifts and talents of 45 volunteers per month.
Back to School Event
MERCY MALL HAS HOSTED A BACK TO SCHOOL EVENT ANNUALLY FOR THE PAST 6 YEARS AS OUR MAIN GIVING FOCUS IS CLOTHES -WE COLLECT AND GIVE AWAY BACKPACKS, JEANS, ATHLETIC SHOES, UNDERWEAR AND SOCKS TO AT LEAST 100 SCHOOL-AGED CHILDREN EACH YEAR. FAMILIES ARE REFERRED TO US FOR THIS EVENT VIA SOCIAL SERVICES AND THEY ATTEND A SHOPPING EVENT AT OUR BOUTIQUE IN LATE AUGUST. DURING THIS EVENT ,WE HAVE VOLUNTEERS WHO SERVE FOOD, PLAY GAMES WITH THE CHILDREN, AND DO FACE PAINTING WHILE CONNECTING WITH THE CHILDREN AND THEIR FAMILIES THIS EVENT IS MORE THAN JUST A BACK TO SCHOOL SHOPPING EVENT IT IS A FUN PARTY TO CELEBRATE THE FAMILIES IN ATTENDANCE AND HELP THEM FEEL APPRECIATED AND LOVED NO MATTER THEIR NEED. IN 2019, OUR BACK-TO-SCHOOL EVENT SERVED 150 KIDS.
Adopt-A-Family Christmas Giveaway
OUR ADOPT-A-FAMILY PROGRAM IS A CHRISTMAS INITIATIVE TO CAPITALIZE ON THE GIVING SPIRIT AROUND THE HOLIDAYS BY CONNECTING THOSE IN NEED TO DONORS/ORGANIZATIONS TO PROVIDE PRACTICAL ITEMS FOR FAMILIES IN CRISIS SITUATIONS. WE SEEK OUT FAMILIES WHO HAVE RECENTLY BEEN REHOUSED AFTER HOMELESSNESS, FAMILIES WHO HAVE TAKEN IN GRANDCHILDREN OR OTHER FAMILY MEMBERS, AND FAMILIES WHO ARE IN EXTREME FINANCIAL CRISIS SITUATIONS. FAMILIES ARE INVITED TO APPLY TO OUR ADOPT-A-FAMILY PROGRAM AFTER A VOLUNTEER OR DONOR HAS BROUGHT THEM TO OUR ATTENTION. AT TIMES, WE FIND OUT A FAMILY NEEDS MANY PRACTICAL ITEMS DURING THEIR SHOPPING APPOINTMENT AND WE REFER THEM TO THIS CHRISTMAS INITIATIVE IN ORDER TO HELP THEM MEET THOSE NEEDS. IN 2019, WE SERVED 94 FAMILIES AND UTILIZED THE GIFTS AND TALENTS OF OVER 125 VOLUNTEERS/DONORS.
Cases of Hope
CASES OF HOPE IS A PROGRAM WHERE WE ENCASE HOPE IN A PERSONALIZED SUITCASE FULL OF NECESSITIES FOR WOMEN AND MEN BEING RELEASED FROM THE CENTRAL VIRGINIA CORRECTIONAL UNIT, THE CHESTERFIELD HARP PROGRAM, AND GOOCHLAND PRISON. WE HAVE A PARTNERSHIP WITH THE CHAPLAIN/COORDINATORS OF THE PRISON WHO SENDS US SHOPPING FORMS WITH RELEASE DATES, AS REQUESTED BY THE INMATES IN THE PRISON THESE FORMS ARE VERY SPECIFIC TO ALLOW US TO SHOP CAREFULLY FOR EACH PERSON. THE SUITCASES ARE PACKED BY VOLUNTEERS AT MERCY MALL AND EITHER DROPPED OFF ON EACH RELEASE DATE OR PICKED UP BY THE PROGRAM DIRECTOR. WE DON'T GET TO MEET THEM, BUT WE DO PRAY OVER THE SUITCASES AND THEIR JOURNEY TO A NEW BEGINNING. WE DISTRIBUTED 172 CASES OF HOPE IN 2019.
WeCare
WeCare is a program created to build relationships with families, usually single moms, who have requested an appointment. All of our families are going through difficult financial times and need extra support to get connected to other resources. We also provide spiritual support as well by giving out Bibles and sending devotionals as well as providing encouragement and prayer. Our WeCare coordinator communicates through Google text messaging and is often there when the families are shopping for their needs.We currently have 17 families who are connecting with us through our new WeCare program.
Where we work
External reviews

Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Total number of clients experiencing homelessness
This metric is no longer tracked.Totals By Year
Related Program
Boutique Shopping Experience
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of baby bags given to new mOthers
This metric is no longer tracked.Totals By Year
Related Program
Boutique Shopping Experience
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients who receive residential treatment services from at least one of the same providers who will provide services following discharge
This metric is no longer tracked.Totals By Year
Related Program
Boutique Shopping Experience
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of refugees resettled
This metric is no longer tracked.Totals By Year
Related Program
Boutique Shopping Experience
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of inmates served
This metric is no longer tracked.Totals By Year
Related Program
Cases of Hope
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of children who received school supplies
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of volunteers
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Hours of volunteer service
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Number of volunteer management professionals trained
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of youth who volunteer/participate in community service
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our micro-goals, as outlined in the Strategic Plan are always developed with the overarching macro-goals in mind:
1. To leverage technology, programs, applications, and non-profit resources to operate with efficiency, efficacy, compassion, faith, and humility.
2. To work toward future sustainability financially and operationally
3. To change with the culture as long as it does not conflict with our Statement of Faith
4. To create a reproducible business model that could be adopted for any locality, large or small scale.
What are the organization's key strategies for making this happen?
1. Build relationships with Community Partners like churches, small businesses, and larger corporations to achieve the funding and support needed to carry out our mission
2. Hiring forward-thinking individuals
3. Learning and growing in the areas of technology, non-profit management, and current community resources
4. Leverage Partner Providers (Case Managers, Counselors, Family Advocates) for the distribution of the critical items that are needed in a timely manner.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2022 info
62.61
Months of cash in 2022 info
4.7
Fringe rate in 2022 info
8%
Funding sources info
Assets & liabilities info
Financial data
Mercy Mall of Virginia
Balance sheetFiscal Year: Jan 01 - Dec 31
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jan 01 - Dec 31
This snapshot of Mercy Mall of Virginia’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
Created in partnership with
Business model indicators
Profitability info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | $9,855 | $16,633 | -$2,424 | $27,048 | $17,619 |
As % of expenses | 8.9% | 9.3% | -1.2% | 10.9% | 5.4% |
Unrestricted surplus (deficit) after depreciation | $9,542 | $16,348 | -$2,709 | $25,637 | $8,784 |
As % of expenses | 8.6% | 9.1% | -1.4% | 10.2% | 2.6% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $120,680 | $195,711 | $194,938 | $276,278 | $354,859 |
Total revenue, % change over prior year | -43.7% | 62.2% | -0.4% | 41.7% | 28.4% |
Program services revenue | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Government grants | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other grants and contributions | 100.0% | 100.0% | 100.0% | 100.0% | 100.0% |
Other revenue | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $110,825 | $179,078 | $197,362 | $249,230 | $328,924 |
Total expenses, % change over prior year | -3.2% | 61.6% | 10.2% | 26.3% | 32.0% |
Personnel | 16.3% | 20.6% | 36.4% | 37.5% | 38.6% |
Professional fees | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Occupancy | 60.0% | 47.8% | 38.0% | 31.9% | 23.8% |
Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other expenses | 23.6% | 31.6% | 25.6% | 30.6% | 37.6% |
Full cost components (estimated) info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $111,138 | $179,363 | $197,647 | $250,641 | $337,759 |
One month of savings | $9,235 | $14,923 | $16,447 | $20,769 | $27,410 |
Debt principal payment | $0 | $0 | $0 | $0 | $0 |
Fixed asset additions | $0 | $0 | $0 | $22,989 | $0 |
Total full costs (estimated) | $120,373 | $194,286 | $214,094 | $294,399 | $365,169 |
Capital structure indicators
Liquidity info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Months of cash | 20.4 | 13.6 | 12.5 | 9.8 | 4.7 |
Months of cash and investments | 20.4 | 13.6 | 12.5 | 9.8 | 8.0 |
Months of estimated liquid unrestricted net assets | 20.2 | 13.6 | 12.2 | 9.9 | 8.1 |
Balance sheet composition info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Cash | $187,949 | $203,415 | $204,939 | $203,322 | $127,731 |
Investments | $0 | $0 | $0 | $0 | $91,685 |
Receivables | $0 | $0 | $0 | $0 | $0 |
Gross land, buildings, equipment (LBE) | $5,976 | $5,976 | $5,976 | $28,965 | $28,965 |
Accumulated depreciation (as a % of LBE) | 31.5% | 36.3% | 41.0% | 13.3% | 43.8% |
Liabilities (as a % of assets) | 0.6% | 0.0% | 1.9% | 0.7% | 0.8% |
Unrestricted net assets | $0 | $0 | $0 | $0 | $0 |
Temporarily restricted net assets | $0 | N/A | N/A | N/A | N/A |
Permanently restricted net assets | $0 | N/A | N/A | N/A | N/A |
Total restricted net assets | $0 | $0 | $0 | $0 | $0 |
Total net assets | $190,875 | $207,223 | $204,514 | $230,151 | $238,935 |
Key data checks
Key data checks info | 2018 | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Executive Director
Mrs. Stacey A. Jones
First and foremost, I am an unapologetic Christ-follower and have been since 2000.
I am wife to Jeff Jones since 1992 and home school mom to 4 children (3 of which have graduated). Vocationally, I have faithfully led the Mercy Mall of VA since we opened here in 2011. I earned my certification for Client-Focused Professional Organizing in 2013 and love to help others find peace in order in their homes and lives as a paid hobby. I love Jesus! I love my family! And I love my community! God is graciously allowing me to use all the skills from retail, business knowledge from my degree, and my faith in Christ to lead a growing and thriving ministry that is serving the physical and spiritual needs of this amazing community.
Director of Operations
Misi Rose
Number of employees
Source: IRS Form 990
Mercy Mall of Virginia
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
There are no highest paid employees recorded for this organization.
Mercy Mall of Virginia
Board of directorsas of 08/18/2023
Board of directors data
Mr. Milton Jeffrey Jones
Equifax
Term: 2023 - 2024
Mr. Tom Carroll
DuPont - Retired/Nest Academy
Term: 2021 - 2024
LaShaun Greene
Henrico County Public Schools McKinney-Vento Team
Rachel Ramirez
Lifelong Learning Institute
Tyler Hart
Commonwealth Autism
T. Griffin Surowka
Genworth Financial
Stacey Anne Jones
Mercy Mall of Virginia
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
We do not display disability information for organizations with fewer than 15 staff.
Equity strategies
Last updated: 05/18/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We have community representation at the board level, either on the board itself or through a community advisory board.