PLATINUM2023

TheHopeLine, Inc

Nurturing young people through crisis to Christ

aka Dawson McAllister Association   |   Spring Hill, TN   |  www.thehopeline.com
GuideStar Charity Check

TheHopeLine, Inc

EIN: 20-1198064


Mission

To nurture young people through crisis to Christ

Ruling year info

2004

CEO

Mr. Tim Altman

Main address

220 Town Center Parkway Suite 110

Spring Hill, TN 37174 USA

Show more contact info

Formerly known as

DBA DMLive!

Dawson McAllister Association

EIN

20-1198064

Subject area info

Crisis intervention

Christianity

Youth development

Religion for youth

Population served info

Adolescents

Young adults

NTEE code info

Hot Line, Crisis Intervention (F40)

Christian (X20)

Other Youth Development N.E.C. (O99)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is a church.

Tax forms

Communication

What we aim to solve

SOURCE: Self-reported by organization

Teenagers and young adults are dealing with more confusion and despair in unprecedented numbers. While there are many gateway issues (cutting, eating disorders, addictions, rage, depression, suicide, etc), they are often symptomatic responses to some difficult and perplexing circumstances in their lives. Their need is learn how to think clearly and to establish right values to guide them through the trauma and confusion. They also need a judgement free zone - a place where they can be totally honest without fear of rejection. More than that, they need to know they are valuable, needed, useful, talented and loved. And finally, they need a plan for how to climb out of the hole they are in and begin making constructive decisions that lead to emotional, mental and spiritual health. These are the needs we seek to address.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Nurturing young people through crisis to Christ

Our Website, TheHopeLine.com has blog, ebook and podcast resources on over 50 serious topics young people struggle with. There are thousands of individual resources on the site that are easy to discover by topic. It culminates in access to Live chat with a trained Hope Coach. The Hope Coach listens, coaches and refers each student to a vetted partner to create a unbroken bridge of trust. As a web-based organization, our scope is world wide with young people from over 160 nations accessing.

Population(s) Served
Adolescents
Young adults

Where we work

Affiliations & memberships

ECFA - Evangelical Council for Financial Accountability 2010

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Hours of support group services offered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Religious groups

Related Program

Nurturing young people through crisis to Christ

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

These are hours of staffing for our live chat Hope Coaching service

Number of donations made by board members

This metric is no longer tracked.
Totals By Year
Related Program

Nurturing young people through crisis to Christ

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

All board member give at different frequencies and amounts. Our expectation is that our organization is in the top three giving priorities of a board member.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goals are:\n- to provide clear thinking and right values for whatever issue a young person is facing\n- to offer emotional and spiritual triage via live one-on-one chat as requested\n- to connect those who hurt with those who can help through a network of vetted partners

We offer clear thinking and right values through blogs, audio and video podcasts, user stories and other web-based resources\nWe offer emotional and spiritual triage through one-on-one live chat coaching and email mentors\nWe connect those who hurt with those who can help by connecting them with a network of vetted partners.

Our website, www.thehopeline.com is hosted by AWS and will scale to meet volume. Currently, the site has over 2000 pages of vital resources covering nearly 50 topics, each of which serves as a searchable entry point allowing users to find the help they need in one click through a Google search of their need. We have over 2200 ranked key words and that number is steadily growing. We are expecting 3.5 million visits in 2021. 90% of which will come from organic search. Our live chat offers 120 hours of one-on-one coaching per week. We have just introduced a digital virtual coach to guide users intuitively to the resources that will bring them the greatest help for their issue.

over 30,000 suicide chats/interventions in the past 5 years.\nOver one million one-on-one interactions 1991\nLive chats taken from over 150 countries\nPublishing an average of three new resources to TheHopeLine.com each week\n\nWe have identified four essential tasks to guide us into the future...\n- Drawing More to Our Door: Continually creating new web-based resources that address the immense emotional and spiritual needs of today\u2019s young people (Blogs, eBooks, Shows, Video\u2019s, FAQ\u2019s, and more). Then, attracting them to TheHopeLine.com via Marketing/Advertising/Social Media/SEO.\n- Enlightened Engagement: Many young people come to us seeking a quick fix\u2026an \u201Caspirin\u201D for the pain in their soul. However, what they need is a deeper understanding of the root cause of that pain. The digital tool we call Virtual Coach will encourage teens and young adults to look below the surface of their felt needs. Like a great movie, it is being designed to engage teens and young adults in their own stories, offer them powerful healing truth, and connect them to Live Chat and our fabulous follow-up partner organizations. This will be a multi-year effort\n- Core Coaching: Continue to expand this proven program that has been in operation since 1991 through Live Chat and email mentors and more\n- Sustaining Stewardship: Finding \u0026 partnering with new financial supporters through a digital development strategy which would include e-mail, Facebook, Instagram, Google, etc.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Teenagers and young adults who are struggling or are in crisis. The issues are inclusive and include relationships, substance abuse, phyical abuse, eating disorders, self worth, despair, depression, suicide ideation, cutting, lying and many more.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We determined we needed to develop a more intuitive way to guide young people through the resources they accessed to related or more in-depth resources that would be most helpful for them. We are using articicial intelligence tools to create a virtual coach to serve this purpose.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Rather than offering what appears to be the right resources, programs or tools, feedback, along with testing, allows us to implement data-driven solutions to the actual issues our clients face.

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback,

Financials

TheHopeLine, Inc
Fiscal year: Jan 01 - Dec 31
Financial documents
2021 TheHopeLine, Inc. 2019 The Shepherd's Call 2018 Shepherd's Call 12.31.18 Financial Statement
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2020 info

SOURCE: IRS Form 990

0.40

Average of 0.14 over 10 years

Months of cash in 2020 info

SOURCE: IRS Form 990

6.8

Average of 2.2 over 10 years

Fringe rate in 2020 info

SOURCE: IRS Form 990

20%

Average of 19% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

Source: IRS Form 990 info

TheHopeLine, Inc

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

Fiscal year ending: cloud_download Download Data

TheHopeLine, Inc

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

TheHopeLine, Inc

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

This snapshot of TheHopeLine, Inc’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2016 2017 2018 2019 2020
Unrestricted surplus (deficit) before depreciation $2,841 -$142,521 $337,006 $131,942 $469,649
As % of expenses 0.1% -6.6% 24.5% 9.5% 32.1%
Unrestricted surplus (deficit) after depreciation -$48,617 -$185,907 $301,311 $99,638 $443,592
As % of expenses -1.7% -8.5% 21.4% 7.0% 29.8%
Revenue composition info
Total revenue (unrestricted & restricted) $2,784,424 $2,031,185 $1,765,243 $1,557,619 $1,863,471
Total revenue, % change over prior year 4.9% -27.1% -13.1% -11.8% 19.6%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.1% 0.1%
Government grants 0.0% 0.0% 0.0% 0.0% 6.8%
All other grants and contributions 99.1% 99.0% 100.5% 100.4% 96.4%
Other revenue 0.9% 1.0% -0.6% -0.5% -3.3%
Expense composition info
Total expenses before depreciation $2,830,687 $2,149,935 $1,374,855 $1,389,111 $1,461,853
Total expenses, % change over prior year -6.1% -24.0% -36.1% 1.0% 5.2%
Personnel 57.8% 66.1% 55.9% 57.8% 61.0%
Professional fees 2.3% 0.6% 4.4% 3.7% 4.0%
Occupancy 0.0% 0.0% 4.2% 0.0% 0.0%
Interest 1.2% 1.6% 0.5% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 38.7% 31.7% 35.1% 38.5% 35.0%
Full cost components (estimated) info 2016 2017 2018 2019 2020
Total expenses (after depreciation) $2,882,145 $2,193,321 $1,410,550 $1,421,415 $1,487,910
One month of savings $235,891 $179,161 $114,571 $115,759 $121,821
Debt principal payment $117,997 $0 $219,719 $76,356 $80,124
Fixed asset additions $0 $0 $0 $0 $0
Total full costs (estimated) $3,236,033 $2,372,482 $1,744,840 $1,613,530 $1,689,855

Capital structure indicators

Liquidity info 2016 2017 2018 2019 2020
Months of cash 0.4 0.9 3.3 4.3 6.8
Months of cash and investments 0.4 0.9 3.3 4.3 7.0
Months of estimated liquid unrestricted net assets 0.1 -0.4 2.1 2.9 6.3
Balance sheet composition info 2016 2017 2018 2019 2020
Cash $102,016 $166,665 $373,863 $495,023 $830,139
Investments $0 $0 $0 $0 $24,013
Receivables $13,933 $0 $0 $0 $0
Gross land, buildings, equipment (LBE) $5,055,965 $5,057,727 $3,768,844 $3,800,061 $3,835,711
Accumulated depreciation (as a % of LBE) 46.8% 48.9% 33.5% 36.1% 38.6%
Liabilities (as a % of assets) 87.4% 93.0% 81.0% 76.6% 67.0%
Unrestricted net assets $354,138 $168,231 $469,544 $569,182 $1,012,774
Temporarily restricted net assets $1,000 $25,000 $78,382 N/A N/A
Permanently restricted net assets $0 $0 $0 N/A N/A
Total restricted net assets $1,000 $25,000 $78,382 $114,948 $46,917
Total net assets $355,138 $193,231 $547,926 $684,130 $1,059,691

Key data checks

Key data checks info 2016 2017 2018 2019 2020
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Letter of Determination is not available for this organization
Form 1023/1024 is not available for this organization

CEO

Mr. Tim Altman

Number of employees

Source: IRS Form 990

TheHopeLine, Inc

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

TheHopeLine, Inc

Board of directors
as of 02/23/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Dr. David Johnson

No

Term: 2020 - 2023

Rob Broin

Volunteer

Ruth McAllister

Emeritus member

David Johnson

Volunteer

Will Tenpenny

Volunteer

Brooks Gibbs

Volunteer

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 11/13/2020

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 11/13/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.

Contractors

Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser