Elder Services of Cape Cod and the Islands, Inc.
Access. Service. Advocacy.
Elder Services of Cape Cod and the Islands, Inc.
EIN: 04-2523904
as of September 2023
as of September 18, 2023
Mission
Elder Services of Cape Cod and the Islands, Inc. is a nonprofit, community-based organization dedicated to promoting welfare, enhancing the quality of life, and maintaining the dignity of elders in Barnstable, Dukes (except Gosnold), and Nantucket Counties. The organization acts as a central source for information and referral, as an advocate, collaborator, and catalyst, as a coordinator of services and care, as an educator, and as a provider of direct services.
Ruling year
1973
Principal Officer
Maryanne Ryan
Main address
68 Route 134
South Dennis, MA 02660 USA
EIN
04-2523904
Senior services
Population served
Older adults
Seniors
Caregivers
Economically disadvantaged people
People with disabilities
NTEE code
Senior Centers/Services (P81)
IRS subsection
501(c)(3) Public Charity
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
Tax forms
Communication
Programs and results
Reports and documents
Download annual reportsWhat we aim to solve
As we age, our bodies, minds and priorities change. We provide help in understanding these changes and connections to the resources needed to stay safe, healthy, and independent. We act as a central source for information and referral, as an advocate, collaborator, and catalyst, as a coordinator of services and care, as an educator, and as a provider of direct services. In our service areas, more than 40% of the population is age 60 or older. These older adults contribute to the community as business owners, taxpayers, workers, artists, and as volunteers, staffing town committees, non-profit boards, and maintaining conservation lands. Most would like to remain in their homes and active in their communities as they age for as long as possible. We help realize that goal and, in so doing, help maintain social fabric that makes this place so special.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Information & Referral
Our Information & Referral is a central source of information about services that help older adults and people with disabilities maintain well-being and independence.
Where we work
External reviews
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of meals delivered
This metric is no longer tracked.Totals By Year
Population(s) Served
Older adults, People with diseases and illnesses
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Elder Services provides home delivered "Meals-on-Wheels" to about 2500 individuals who are home-bound or otherwise unable to provide for themselves across our three county service area each year.
Number of older adults being supported to live at home through home care, assistive technology, and/or personal support plans
This metric is no longer tracked.Totals By Year
Population(s) Served
Older adults, People with disabilities, People with diseases and illnesses, Caregivers
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Allegations of elder abuse and neglect reported and investigated
This metric is no longer tracked.Totals By Year
Population(s) Served
Older adults, People with disabilities, Substance abusers, Caregivers
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Nursing assessments performed
This metric is no longer tracked.Totals By Year
Population(s) Served
Older adults, People with diseases and illnesses
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Nursing assessments determine which in-home services and supports an individual is eligible to receive. These assessments are performed at an individual's residence.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We want to make the Cape and Islands a better place to grow old by
1. maintaining a standard of excellence in the services we provide (i.e., Information & Referral, Meals-on-Wheels, Home Care Management, Senior Community Service Employment, etc.)
2. fostering collaboration among local service providers of similar or adjunct services, such as Councils on Aging or Home Health Care Agencies
3. developing new services or methods of service delivery, and assisting other organizations in doing the same to meet the needs of our area's older adult population through our Title III Community Grant Program
4. ensuring that state and federal monies appropriated for programs serving older adults flow equitably to our service area and are put to effective use to improve the lives of those older adults who most need access to them
5. eliminating ageism in our communications, marketing and employment practices
What are the organization's key strategies for making this happen?
1. Listening to consumers, front-line employees and the older adult population-at-large to better understand unmet and emerging needs. This includes formal customer service surveys, reviewing case notes, frequent outreach events and presentations, bi-annual public hearings.
2. Staying adaptive and agile in responding to the needs of individuals and the community, and to innovations in technology and assistive equipment; adopting technological innovations that improve service delivery and/or the quality of our consumers' lives.
3. Engaging our employees in fulfilling the organization's mission, offering employees abundant professional development options and career ladders, and working to solve external problems, such as a shortage of available housing, that drive staff turnover.
4. Lessening our dependence on government funding by increasing our community support and building operating reserves to ensure continuity of services in the event of government shut down or similar event.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2022 info
3.43
Months of cash in 2022 info
1.6
Fringe rate in 2022 info
29%
Funding sources info
Assets & liabilities info
Financial data
Elder Services of Cape Cod and the Islands, Inc.
Revenue & expensesFiscal Year: Jul 01 - Jun 30
Elder Services of Cape Cod and the Islands, Inc.
Balance sheetFiscal Year: Jul 01 - Jun 30
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Elder Services of Cape Cod and the Islands, Inc.
Financial trends analysis Glossary & formula definitionsFiscal Year: Jul 01 - Jun 30
This snapshot of Elder Services of Cape Cod and the Islands, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
| Profitability info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Unrestricted surplus (deficit) before depreciation | $358,261 | $146,962 | $901,667 | $1,370,832 | $2,694,063 |
| As % of expenses | 1.3% | 0.5% | 2.7% | 3.8% | 6.6% |
| Unrestricted surplus (deficit) after depreciation | $270,583 | $58,972 | $817,916 | $1,303,266 | $2,638,313 |
| As % of expenses | 1.0% | 0.2% | 2.5% | 3.6% | 6.4% |
| Revenue composition info | |||||
|---|---|---|---|---|---|
| Total revenue (unrestricted & restricted) | $28,745,125 | $30,994,508 | $34,121,398 | $37,698,786 | $43,360,495 |
| Total revenue, % change over prior year | 10.6% | 7.8% | 10.1% | 10.5% | 15.0% |
| Program services revenue | 16.2% | 14.9% | 15.3% | 12.8% | 11.1% |
| Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Investment income | 0.0% | 0.1% | 0.1% | 0.1% | 0.0% |
| Government grants | 83.2% | 84.4% | 84.1% | 86.8% | 84.8% |
| All other grants and contributions | 0.6% | 0.7% | 0.5% | 0.3% | 4.1% |
| Other revenue | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Expense composition info | |||||
|---|---|---|---|---|---|
| Total expenses before depreciation | $28,386,863 | $30,474,033 | $32,893,776 | $36,175,590 | $40,944,628 |
| Total expenses, % change over prior year | 12.3% | 7.4% | 7.9% | 10.0% | 13.2% |
| Personnel | 28.4% | 28.2% | 27.5% | 25.3% | 24.0% |
| Professional fees | 0.2% | 0.2% | 0.2% | 0.6% | 0.1% |
| Occupancy | 0.9% | 0.9% | 0.8% | 0.7% | 0.9% |
| Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Pass-through | 66.6% | 62.4% | 63.4% | 66.8% | 66.6% |
| All other expenses | 3.8% | 8.3% | 8.1% | 6.6% | 8.4% |
| Full cost components (estimated) info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Total expenses (after depreciation) | $28,474,541 | $30,562,023 | $32,977,527 | $36,243,156 | $41,000,378 |
| One month of savings | $2,365,572 | $2,539,503 | $2,741,148 | $3,014,633 | $3,412,052 |
| Debt principal payment | $0 | $0 | $0 | $0 | $1,490,400 |
| Fixed asset additions | $0 | $0 | $0 | $0 | $0 |
| Total full costs (estimated) | $30,840,113 | $33,101,526 | $35,718,675 | $39,257,789 | $45,902,830 |
Capital structure indicators
| Liquidity info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Months of cash | 0.4 | 0.5 | 1.4 | 1.1 | 1.6 |
| Months of cash and investments | 0.4 | 0.5 | 1.4 | 1.1 | 1.6 |
| Months of estimated liquid unrestricted net assets | 1.8 | 1.7 | 1.9 | 2.2 | 2.7 |
| Balance sheet composition info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Cash | $1,021,779 | $1,312,129 | $3,792,460 | $3,408,970 | $5,546,778 |
| Investments | $0 | $0 | $0 | $0 | $0 |
| Receivables | $8,212,368 | $5,734,729 | $5,310,487 | $8,937,775 | $8,105,590 |
| Gross land, buildings, equipment (LBE) | $3,018,123 | $1,754,286 | $1,778,186 | $1,769,581 | $1,715,402 |
| Accumulated depreciation (as a % of LBE) | 51.3% | 21.3% | 25.7% | 27.8% | 28.8% |
| Liabilities (as a % of assets) | 48.1% | 33.2% | 31.0% | 36.6% | 26.6% |
| Unrestricted net assets | $5,641,984 | $5,700,956 | $6,518,872 | $7,822,138 | $10,460,451 |
| Temporarily restricted net assets | $35,000 | $90,838 | N/A | N/A | N/A |
| Permanently restricted net assets | $0 | $0 | N/A | N/A | N/A |
| Total restricted net assets | $35,000 | $90,838 | $734,468 | $893,325 | $537,729 |
| Total net assets | $5,676,984 | $5,791,794 | $7,253,340 | $8,715,463 | $10,998,180 |
Key data checks
| Key data checks info | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|
| Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Principal Officer
Maryanne Ryan
Number of employees
Source: IRS Form 990
Elder Services of Cape Cod and the Islands, Inc.
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
Elder Services of Cape Cod and the Islands, Inc.
Highest paid employeesSOURCE: IRS Form 990
Compensation data
Elder Services of Cape Cod and the Islands, Inc.
Board of directorsas of 06/08/2023
Board of directors data
Dr. Sharon Tennstedt
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 03/29/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.
Contractors
Fiscal year endingGuideStar Pro Reports
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