Metropolitan Family Services

Families Mpowered

aka Metropolitan Family Services   |   CHICAGO, IL   |
GuideStar Charity Check

Metropolitan Family Services

EIN: 36-2167940


Metropolitan Family Services' mission is to provide and mobilize the services needed to strengthen families and communities. Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857 Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois' first comprehensive human services agency and operates community centers in the Chicagoland area. Metropolitan's services promote education, economic stability, emotional wellness and empowerment.

Ruling year info


President and CEO

Mr. Ricardo Estrada

Main address



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Formerly known as

United Charities



Subject area info

Early childhood education

Community mental health care

Crime prevention

Legal aid

Family services

Population served info




Economically disadvantaged people

Victims and oppressed people

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NTEE code info

Family Services (P40)

Children's and Youth Services (P30)

Senior Centers/Services (P81)

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?


At Metropolitan Family Services, we believe that when social workers, lawyers, financial counselors and educators work together, low-income families and families in crisis can swiftly grow healthier. Community by community, Metropolitan responds with these services:

Prevention and Education programs help to strengthen the capacities of individuals, families and communities to navigate life challenges, developmental milestones, and transitions. Programs promote healthy behaviors, lifestyles and safe environments by building assets and skills.

Clinical Services offer counseling and behavioral health care for families and individuals of all ages. Programs build on individual and family strengths and capacity for change and growth, while addressing behavioral problems, special needs, and life situation or life cycle issues.

Community Development activities include community assessment and planning, community leadership development, and resource mobilization focusing on increasing a community's capacity to create and sustain healthy families.

Legal Aid Bureau provides legal assistance in the area of family law protecting children and providing economic stability, while promoting functioning, healthy families.

Family Economic Development services enable families to develop budget management skills and access available financial resources through Consumer Credit Counseling, loan programs for low-income and working poor families, financial assistance and community-centered financial literacy initiatives.

Camping Services offer year-round retreat and education services and residential/day summer camp programs for low-income children, families and senior adults at Camp Algonquin and RRR Camp in McHenry County. Retreat, team-building and outdoor education opportunities are offered to schools, churches, human service organizations and corporate groups.

Social Policy advocates at the state and federal levels for public policies and programs that strengthen families.

Population(s) Served

We offer supportive counseling to adults, children, and families in any phase of life to better handle their challenges. We help individuals and families deal effectively with mental illness and support recovery.

Adult Mental Health: Our holistic approach helps adults build on individual strengths and capacity for change, and live productively and independently in the community. When needed, we provide psychiatric evaluation and medication monitoring to keep care on track. Specialized support is available for veterans and domestic violence survivors.

Children and Adolescent Mental Health: We help kids be kids with the normal ups and downs of growing up. Our services help children and adolescents with emotional difficulties recover, strengthen family relationships, and succeed in school. We stabilize crisis situations and help keep children out of hospitals and other restrictive treatment environments.

Population(s) Served

We offer counseling, caregiver and protective services, as well as support for grandparents raising grandchildren. All services are designed to help families meet the challenges and opportunities of later years.

Population(s) Served

The mission of the Legal Aid Society is to protect and strengthen families by providing equal access to justice for our most vulnerable among us, including those who are impoverished, the elderly and victims of domestic violence.

Population(s) Served
Economically disadvantaged people
Victims and oppressed people

Our programs offer support and education to economically challenged families so they may improve the quality of their work, lifestyle and finances. We help families prepare for, find and sustain stable jobs and housing, which is vital to long-term stability. Through specialized counseling services, our Employee Assistance Network helps employees remain productive and achieve balance between their work and personal lives.

Population(s) Served
Unemployed people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success


Goals & Strategy

SOURCE: Self-reported by organization


Metropolitan Family Services
Fiscal year: Jul 01 - Jun 30

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2023 info

SOURCE: IRS Form 990


Average of 1.51 over 10 years

Months of cash in 2023 info

SOURCE: IRS Form 990


Average of 0.6 over 10 years

Fringe rate in 2023 info

SOURCE: IRS Form 990


Average of 24% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Metropolitan Family Services

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Metropolitan Family Services

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Metropolitan Family Services

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of Metropolitan Family Services’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2019 2020 2021 2022 2023
Unrestricted surplus (deficit) before depreciation $4,561,261 -$3,944,705 $13,716,960 $11,578,653 $5,953,458
As % of expenses 7.6% -4.5% 14.3% 10.3% 4.6%
Unrestricted surplus (deficit) after depreciation $4,071,308 -$4,601,772 $13,009,052 $10,892,754 $4,894,440
As % of expenses 6.7% -5.2% 13.5% 9.6% 3.7%
Revenue composition info
Total revenue (unrestricted & restricted) $60,979,874 $88,438,482 $95,446,879 $119,151,765 $133,772,330
Total revenue, % change over prior year 16.7% 45.0% 7.9% 24.8% 12.3%
Program services revenue 15.5% 11.1% 10.4% 8.3% 9.5%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 3.2% 1.6% 1.5% 1.8% 0.8%
Government grants 49.8% 42.7% 55.2% 63.1% 63.0%
All other grants and contributions 30.5% 44.1% 30.5% 26.5% 25.7%
Other revenue 1.0% 0.5% 2.4% 0.4% 0.9%
Expense composition info
Total expenses before depreciation $59,988,651 $88,157,151 $95,744,079 $112,573,533 $129,993,530
Total expenses, % change over prior year 12.1% 47.0% 8.6% 17.6% 15.5%
Personnel 66.5% 49.6% 45.5% 47.0% 45.8%
Professional fees 15.1% 36.2% 39.7% 37.4% 37.2%
Occupancy 5.2% 3.8% 3.5% 2.8% 3.2%
Interest 0.9% 0.6% 0.6% 0.5% 0.5%
Pass-through 1.5% 2.7% 4.2% 3.7% 5.9%
All other expenses 10.8% 7.2% 6.5% 8.6% 7.5%
Full cost components (estimated) info 2019 2020 2021 2022 2023
Total expenses (after depreciation) $60,478,604 $88,814,218 $96,451,987 $113,259,432 $131,052,548
One month of savings $4,999,054 $7,346,429 $7,978,673 $9,381,128 $10,832,794
Debt principal payment $0 $70,708 $0 $0 $0
Fixed asset additions $5,067,055 $988,319 $0 $5,973,639 $6,778,437
Total full costs (estimated) $70,544,713 $97,219,674 $104,430,660 $128,614,199 $148,663,779

Capital structure indicators

Liquidity info 2019 2020 2021 2022 2023
Months of cash 0.5 0.5 1.7 1.3 1.4
Months of cash and investments 9.1 6.0 8.1 5.8 5.5
Months of estimated liquid unrestricted net assets 2.4 0.6 2.1 3.4 2.9
Balance sheet composition info 2019 2020 2021 2022 2023
Cash $2,580,567 $3,446,278 $13,511,480 $12,219,966 $15,324,086
Investments $42,901,268 $40,896,034 $50,732,098 $42,253,291 $44,259,013
Receivables $12,684,435 $13,319,929 $13,490,028 $20,758,201 $27,945,525
Gross land, buildings, equipment (LBE) $40,652,673 $41,772,674 $41,263,746 $40,007,105 $46,884,795
Accumulated depreciation (as a % of LBE) 48.1% 48.7% 49.9% 35.1% 32.4%
Liabilities (as a % of assets) 34.3% 39.3% 38.1% 35.7% 41.7%
Unrestricted net assets $15,942,360 $11,340,588 $24,349,640 $35,242,394 $40,136,834
Temporarily restricted net assets $25,951,208 N/A N/A N/A N/A
Permanently restricted net assets $22,608,783 N/A N/A N/A N/A
Total restricted net assets $48,559,991 $47,391,245 $49,551,915 $43,164,816 $45,395,078
Total net assets $64,502,351 $58,731,833 $73,901,555 $78,407,210 $85,531,912

Key data checks

Key data checks info 2019 2020 2021 2022 2023
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

President and CEO

Mr. Ricardo Estrada

Ricardo Estrada joined Metropolitan Family Services as its President and CEO on March 1, 2011.  He is the ninth CEO in Metropolitan's since 1857.

Number of employees

Source: IRS Form 990

Metropolitan Family Services

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

Metropolitan Family Services

Highest paid employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

Metropolitan Family Services

Board of directors
as of 05/01/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mr. David Tropp


Term: 2022 - 2024

John L. MacCarthy

Nuveen Investments

Leslie M Smith

Kirkland and Ellis LLP

Ashley D Joyce

Individual and Family Therapist

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/17/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data


No data

Equity strategies

Last updated: 05/17/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser