Bridge Over Troubled Waters, Inc.

A step toward hope and healing

aka The Bridge   |   Pasadena, TX   |
GuideStar Charity Check

Bridge Over Troubled Waters, Inc.

EIN: 74-1989590


The mission of The Bridge is to offer support, provide safety, and prevent domestic and sexual violence.

Ruling year info


Executive Director

Mrs. Olivia Rivers

Main address

P.O. Box 3488

Pasadena, TX 77501 USA

Show more contact info



Subject area info

Human services

Domestic violence shelters

Homeless shelters

Population served info

Children and youth


Women and girls

Homeless people

Victims and oppressed people

Show more populations served

NTEE code info

Human Service Organizations (P20)

Family Violence Shelters and Services (P43)

Family Violence Shelters and Services (P43)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms



See related organizations info

What we aim to solve

SOURCE: Self-reported by organization

The American Psychological Association estimates that over four million American women experience a serious assault by a partner annually. These assaults dramatically affect the development of our families: \u201Cwhat begins as an assault by one person on another, reverberates through the family and the community into the future\u201D. (Zimmerman) It is estimated that approximately half the children witnessing domestic violence are also the targets of physical, sexual, or verbal abuse by the perpetrator. As a result of receiving Bridge services, survivors will have access to immediate safety and housing, support services that address the specific needs of survivors, and ultimately achieve stabilization and a future free of violence.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Outreach and Counseling Services

Services help rebuild lives and are offered along a continuum for women or men affected by domestic or sexual abuse. They are available to any housing client as well as clients in the community. The Counselors will use several different therapy techniques when working with victims, including art, play, and sand techniques; cognitive behavioral therapy; solution-focused therapy; and gestalt therapy. These therapeutic techniques will help minimize the effects of trauma and assist survivors to meet their full potential in a life free of violence.

Population(s) Served
Victims and oppressed people

Services are designed to address every need of a traumatized family’s journey from crisis to self-sufficiency. Emergency shelter, hotline and crisis counseling provide critical assistance during the initial crisis and offer a safe place for families to plan their next steps. Case management and a wide variety of supportive services help families accomplish their goals and progress to a more stable, healthy place. The Bridge helps families attain self-sufficiency through increased residential stability, increased income and skills and greater self-determination.

Case management is the common thread throughout the continuum of services. Caseworker’s help clients assess needs and set goals. We advocate on behalf of clients and provide ongoing safety planning, counseling, and support, as well as assist clients in accessing support groups, education, employment services, therapy, legal and medical services and other resources. Throughout the continuum, our children’s advocacy and education services help children heal from abuse.

Population(s) Served
Victims and oppressed people
Homeless people

47 apartment units provide additional support for survivors exiting local emergency shelters. Goals are: 1) to help families heal from abusive situations and develop healthy lives, free from violence and 2) to empower them to achieve self-sufficiency as they increase residential stability, income/skills, and self-determination. Features: subsidized rent & childcare, casework, support services. Options: on-site at Bridge-operated Destiny Village (29 units) or at apartments in the community (18 units). The program addresses a need in our community by offering specialized services for women with disabilities, including but not limited to mental health disabilities.

Population(s) Served
Victims and oppressed people
People with disabilities

The Bridge provides vital services to disadvantaged children by providing childcare, counseling, support groups and advocacy to children residing in the emergency shelter and the long-term housing program due to domestic violence, sexual assault, homelessness or another crisis. Each year, The Bridge serves more than 500 children in the emergency shelter and approximately 100 children in the long-term housing program. The goals of the Children’s Program are for children to overcome the crises in their lives as well as to secure resources to address developmental gaps or delays and to provide quality services and skill development programs that will meet the needs of homeless and abused children in a safe, stable environment. The Children’s Program teaches children how to change attitudes and behaviors by addressing social, cognitive and emotional needs to reduce children’s impulsive and aggressive behavior and increase their level of social competence. Age-appropriate activities focus on creative expression, positive self-concept, development skills, acceptance, diversity, health and communication. Self-esteem and individuality are nurtured as children are provided with a sense of belonging and acceptance in a stable environment.

Mothers utilizing shelter services say that accessing affordable, quality childcare services is one of their biggest barriers to successfully overcoming homelessness. The Bridge addresses that gap with free or reduced-rate childcare. As a result of the Children’s Program, mothers have the opportunity to escape family violence, increase residential stability, access community resources and increase their income and skills.

Upon entering the program, children’s program staff members orient children and their mothers to our children’s services and the specialized childcare environment. A child advocate then completes a parent-child assessment to evaluate each child’s emotional, physical, social and cognitive development and the safety needs of the family. Upon completion of the parent-child assessment, a thorough case plan is developed and implemented to address identified needs for each child.

Services recommended in each case plan may include, but are not limited to: On-site childcare; On-site therapeutic services & referrals made to collaborative community partners for family therapy, Individual therapy, full psychological evaluation, physical examination and/or other similar services; The development of a personal safety plan (with each child 5 years and older); Age-appropriate support/education groups held on a weekly basis to address the special emotional concerns of children and teens that have experienced abuse; Assistance with public school enrollment and special education services including tutoring; Parenting classes that focus on positive guidance techniques and child development principles; Supportive services such as school supplies, school transportation, and enrichment activities.

Population(s) Served
Children and youth
Victims and oppressed people

Community presentations are available for students, parents, staff and teachers at local schools; residents; and members of organizations including religious entities. Sessions can be tailored to fit a group’s specific needs. Professional training and presentations are available for community professionals and leaders including those in medical, criminal justice and social service fields.

To schedule a presentation for your business, civic group, religious organization or school, or for more information, call 713-472-0753. NEW PRESENTATION NOW AVAILABLE: Why would a woman stay in an abusive home? How do I help a relative/friend who I think is being abused?

Other Available Presentations: 1. Healthy Relationships: Participants learn the four indicators of a healthy relationship and how to identify potentially abusive behaviors in relationships. 2. Domestic Violence 101: This introductory program defines domestic violence and discusses the dynamics of an abusive relationship and the impact on the victim, children, batterer and the community at large. 3. Domestic Violence 102: Legal Remedies; It is estimated that a woman in an abusive relationship will leave their abusive partner seven to eight times before they decide to never return. Why? There are a myriad of reasons. 4. Domestic Violence 103: Children & Domestic Violence –An estimated 3.3 million witness domestic violence in their homes every year. This program provides an overview of the impact on children witnessing the verbal, physical and sexual abuse of their parent. 5. Sexual Violence 101 –This introductory program defines sexual violence and the continuum of behaviors that lead to sexual assault. Participants will be able to identify the types of sexual violence and distinguish between myths and facts. 6. Sexual Violence 102: From Victim to Survivor –What happens after a sexual assault? This program provides information on the healing process after sexual violence and options for the individual who has been victimized such as community referrals, legal remedies and self-care strategies. Sexual 7. Violence 103: Sexual Harassment –Flirting vs. Hurting is the topic of this program; participants will be able to define sexual harassment and identify when “playing” crosses the line to sexual violence in the workplace, educational setting and general public. Participants will learn strategies to address sexual harassing behavior and identify legal remedies at work and in the educational setting.

Population(s) Served
Children and youth

Where we work


Model Classroom - Infants 2006

Bright Beginnings (United Way)

Childcare Accreditation 2012


Affiliations & memberships

Texas Council on Family Violence 1978

National Coalition on Domestic Violence 1978

United Way of the Texas Gulf Coast 1982

Texas Association Against Sexual Assault 1983

Houston/Harris County Coalition for the Homeless 1992

Coalition for the Homeless of Houston/Harris County, Inc. 1992

National Organization for Victim Assistance (NOVA) 1995

Harris County Domestic Violence Coordinating Council 1998

Collaborative for Children 1998

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of family violence survivors in emergency shelter

This metric is no longer tracked.
Totals By Year
Population(s) Served

Extremely poor people, Homeless people, Low-income people, Working poor, Victims of crime and abuse

Related Program

Emergency Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success


Number of hotline calls annually

This metric is no longer tracked.
Totals By Year
Population(s) Served

Victims and oppressed people

Related Program

Emergency Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success


Days of Shelter Provided yearly

This metric is no longer tracked.
Totals By Year
Population(s) Served

Victims and oppressed people

Related Program

Emergency Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success


Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Basic survival needs such as safety, food, and shelter are the highest priority for all people and these are the first needs that are addressed for survivors of abuse. \n\nFreedom from fear, learning trust, beginning new interpersonal relationships, and a sense of belonging all link to emotional safety, which is a mandatory part of recovery. \n\nChildcare allows mothers to pursue health and self-sufficiency for their families, knowing their children are receiving quality care in a specialized environment.\n\nWe equip youth with the skills and knowledge of what constitutes a healthy relationship and how to identify red flags or indicators of unhealthy or abusive behavior in relationships.

The Bridge Over Troubled Waters (The Bridge) exists to offer support, provide safety, and prevent domestic and sexual violence. Our programs support survivors as they take charge of their own lives without being abused, set goals, evaluate options, make choices and then work to achieve their goals. \n\nThe Bridge offers evidence-based, client-centered services to achieve its goals of breaking the cycles of homelessness and violence, and rebuilding lives. Through vision, passion, and diligence, Bridge services have grown over the past 40 years\u2013 not only in quantity, but also in depth and innovation. \n\nServices are comprehensive\u2014addressing physical, mental, emotional, and spiritual needs while always honoring the choices of each individual.

100-bed emergency and transitional shelter, 20 rapid re-housing and transitional apartments with rent paid for 3 months to 2 years, and 64 apartments of permanent housing for disabled survivors of family violence and their children. \n\n24-hour crisis hotline and access to shelter, counseling, medical\u0026 legal accompaniment, support groups; education on abuse issues; legality assessment and safety planning; job readiness/search.\n\nAdvocacy, legal accompaniment, and crisis intervention services are available 24-hours a day.\n\nWith the parent\u2019s help: we evaluate each child\u2019s emotional, physical, social and cognitive development and the safety needs of the family; a thorough case plan is developed and implemented to address unique needs of each child. \n\nWe build cross-sectoral partnerships with government and law enforcement agencies, private sector organizations, educational institutions, and medical facilities to improve the capacity of local service systems to address the traumatic effects of abuse and increase impact.

Our Facts and Stats about the number of clients helped this year:\n\nEmergency Shelter: 235 adults \u002B 253 children = 488 total \nDays of Shelter Provided: 27,664 \nAverage length of shelter stay for adults: 57 days \nLong-term Housing: 86 adults \u002B 166 children = 252 total\nHotline Calls 8,301 calls \nHotline Recipients (Family members benefiting) 18,462 beneficiaries \nWomen\u2019s Support Groups Offered 186 groups \nCase Management Hours \u2013 Shelter 3,727 hours \nCase Management Hours - Permanent Housing 6,847 hours \nCase Management Hours - Non-resident (Admin) 5,572 hours \u002B Baytown 1072 = 6,644 \nNon-resident Assessments 1150 assessments \nChildren\u2019s Advocacy Hours 6,837 \nChildren\u2019s Field Trips 5 \nAccompaniments (Medical, Legal, Police) 74 \nAccompaniments (To meet victims at the emergency room) 48\nAccompaniments (To press charges or file for protective orders) 26 \nAccompaniments (School) 277

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Survivors of violent crimes such as sexual and domestic violence, human trafficking, child abuse, and stalking.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Information received about the effectiveness of support groups led to us offering them at more popular times, establishing consistency in facilitators, and enhancing the activities and programs within each group to ensure it was beneficial to the attendees. Additional feedback will result in us having survivor-led peer groups.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    Program participants feel heard and feel like their voice matters; they believe that the agency cares about their feedback and supports their journey to healing.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time,

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2019 info

SOURCE: IRS Form 990


Average of 0.27 over 10 years

Months of cash in 2019 info

SOURCE: IRS Form 990


Average of 1 over 10 years

Fringe rate in 2019 info

SOURCE: IRS Form 990


Average of 18% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

Source: IRS Form 990 info

Bridge Over Troubled Waters, Inc.

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

Fiscal year ending: cloud_download Download Data

Bridge Over Troubled Waters, Inc.

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Bridge Over Troubled Waters, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990

This snapshot of Bridge Over Troubled Waters, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2015 2016 2017 2018 2019
Unrestricted surplus (deficit) before depreciation $178,848 $186,135 $107,503 $546,571 $725,944
As % of expenses 3.6% 3.5% 1.8% 8.4% 11.5%
Unrestricted surplus (deficit) after depreciation -$38,435 -$38,326 -$113,700 $320,347 $509,715
As % of expenses -0.7% -0.7% -1.8% 4.8% 7.8%
Revenue composition info
Total revenue (unrestricted & restricted) $5,135,663 $5,452,719 $6,055,531 $7,047,501 $7,022,366
Total revenue, % change over prior year 17.0% 6.2% 11.1% 16.4% -0.4%
Program services revenue 1.5% 1.6% 1.4% 1.2% 0.7%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.2% 0.2% 0.3% 0.2% 0.1%
Government grants 65.3% 71.1% 72.6% 73.3% 67.9%
All other grants and contributions 32.9% 27.1% 25.7% 25.2% 31.2%
Other revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $5,008,282 $5,267,126 $5,939,643 $6,508,917 $6,295,646
Total expenses, % change over prior year 23.4% 5.2% 12.8% 9.6% -3.3%
Personnel 53.6% 60.7% 58.5% 60.1% 64.0%
Professional fees 10.3% 10.2% 9.3% 7.0% 6.7%
Occupancy 2.2% 2.7% 2.7% 2.3% 2.5%
Interest 0.7% 0.6% 0.7% 0.5% 0.5%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 33.1% 25.7% 28.8% 30.0% 26.3%
Full cost components (estimated) info 2015 2016 2017 2018 2019
Total expenses (after depreciation) $5,225,565 $5,491,587 $6,160,846 $6,735,141 $6,511,875
One month of savings $417,357 $438,927 $494,970 $542,410 $524,637
Debt principal payment $36,874 $33,761 $185,570 $37,958 $40,817
Fixed asset additions $0 $0 $0 $0 $236,356
Total full costs (estimated) $5,679,796 $5,964,275 $6,841,386 $7,315,509 $7,313,685

Capital structure indicators

Liquidity info 2015 2016 2017 2018 2019
Months of cash 1.1 0.3 0.6 1.0 2.1
Months of cash and investments 1.1 0.3 0.6 1.0 2.1
Months of estimated liquid unrestricted net assets -1.8 -1.6 -1.1 -0.1 0.9
Balance sheet composition info 2015 2016 2017 2018 2019
Cash $461,445 $131,581 $301,292 $539,164 $1,077,357
Investments $0 $0 $0 $0 $0
Receivables $412,310 $895,449 $677,602 $992,727 $797,462
Gross land, buildings, equipment (LBE) $6,472,861 $6,591,113 $6,554,942 $6,589,190 $6,825,545
Accumulated depreciation (as a % of LBE) 24.1% 27.1% 30.6% 33.9% 35.9%
Liabilities (as a % of assets) 28.7% 29.7% 27.4% 26.7% 22.7%
Unrestricted net assets $4,160,673 $4,122,347 $4,008,647 $4,328,994 $4,838,709
Temporarily restricted net assets $69,281 $69,131 $77,133 $69,131 N/A
Permanently restricted net assets $0 $0 $0 $0 N/A
Total restricted net assets $69,281 $69,131 $77,133 $69,131 $69,131
Total net assets $4,229,954 $4,191,478 $4,085,780 $4,398,125 $4,907,840

Key data checks

Key data checks info 2015 2016 2017 2018 2019
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Mrs. Olivia Rivers

Specializes in Domestic Violence, Sexual Abuse, Homelessness, Trauma Resolution Counseling.

Number of employees

Source: IRS Form 990

Bridge Over Troubled Waters, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Bridge Over Troubled Waters, Inc.

Board of directors
as of 01/26/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board co-chair

Nick Caveness

CT Church - Pasadena

Term: 2024 - 2022

Board co-chair

Salvador Serrano

Serrano Insurance Agency

Term: 2022 - 2024

Calvin Powitzky

Bay Architects

Ken Unfried

Capital Bank -Pasadena

Salvador Serrano Jr.

Farmers Insurance

Steven Cowart

Business Owner

Dr. John Mrozek

Texas Chiropractic College

Rosemary Coffman

Lee College

Michael Sheppard

Texas Chiropractic College

Ivonne Khan


Paola Fusilier

Pasadena Counseling Center/Business Owner

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/26/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity


Sexual orientation


No data

Equity strategies

Last updated: 01/26/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending
There are no fundraisers recorded for this organization.