PLATINUM2024

Operation Troop Appreciation

Committed To Our Courageous

McKeesport, PA   |  www.OperationTroopAppreciation.org
GuideStar Charity Check

Operation Troop Appreciation

EIN: 81-0651982


Mission

Our Mission To build and sustain the morale and well being of the military community, past and present, with the assurance that the American public supports and appreciates their selfless service and daily sacrifices. Our Values Operation Troop Appreciation is dedicated to the active and veteran members of our Armed Forces who serve and sacrifice for our country. By providing them with items that contribute to their morale and well being, we present a united front to our deployed military by supporting them as individuals, for every one of them Memorializes our nation's pastSacrifices to maintain our nation's culture and freedomsEnsures the safety and freedom of our nation's future generations

Notes from the nonprofit

Since 2004, Operation Troop Appreciation (OTA) has served members of the U.S. Military, past and present, with a 100% volunteer staff. We volunteer to serve those who volunteer to serve our country. We are proud of what we've accomplished and grateful to the many donors and sponsors who work with us to support the brave troops and veterans we serve.

Ruling year info

2004

CEO/Executive Director

Ms Monica A Orluk

Chief Operating Officer

Sherry Einhaus

Main address

c/o Monica Orluk 1219 Schweitzer Road

McKeesport, PA 15135 USA

Show more contact info

EIN

81-0651982

Subject area info

Special population support

Population served info

Military personnel

Veterans

NTEE code info

Military/Veterans' Organizations (W30)

What we aim to solve

SOURCE: Self-reported by organization

Operation Troop Appreciation (OTA)'s mission is to build and sustain the morale and well-being of the military community, past and present, with the assurance that the American public supports and appreciates their selfless service and daily sacrifices. Specifically, our Active-Duty wish-list program intends to boost morale and aid deployed troops as they carry out combat and huminartarian support missions. Our veteran Welcome Home program is focused on battling homelessness in the veteran community and preventing veteran suicide in Western Pa. The program fills a gap in services that homeless veterans receive when coming out of agency assisted programs, inpatient care and into permanent housing.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Active-Duty Wish List Program

The active-duty “Wish List” program provides unit-level support to deployed members of the US military with "wish list" requests that improve or sustain troop morale and safety. Items include: supplemental tactical equipment, foul weather clothing, work out equipment and nutritional supplements, personal car & hygiene items, food and snacks. Since its inception in 2004, the “Wish List” program has provided essential supplies to over 165,000 troops stationed throughout Iraq, Afghanistan, the Middle East, Africa, and other deployed locations.

Population(s) Served
Military personnel
Veterans

The “Welcome Home" program fills a gap between the need and the actual support our veteran community receives today; we help prevent homelessness and provide a "hand-up" for our veterans experiencing tragic circumstances today. We are the only provider of these services in Pennsylvania to the veteran community.

OTA accomplishes these goals by providing brand new items for their homes. This includes beds for all family members, and other household necessities such as, table ware, cookware, bake ware, small appliances, cleaning supplies, and laundry items. These items are presented as a "Welcome Home" gift, intended to provide a "hand up" (to help them provide for themselves and their family) instead of a "hand out" that only has a one-time or short-term benefit.

As many of our veteran families do not own cars, OTA also ensures that the veteran remains healthy by providing transportation to them to attend doctor appointments, physical therapy sessions, counseling, and job interviews. We do this through a partnership with the Veterans Taxi Service in Pittsburgh, which employs 100% veteran-operators to transport our veterans to these critical appointments.

"Welcome Home" provides support for veterans in need by helping to defray the costs associated with establishing a new home, and providing emergency relief to veterans experiencing financial hardship. The services we provide are NOT available through any other agency and complement the services veterans receive through our partner agencies. At times, we are able to help veterans in need who do not qualify for other agency assistance from a federal or state level. In these cases, the ONLY assistance these veterans will receive is that provided by Operation Troop Appreciation through our Welcome Home Program.

Population(s) Served
Veterans
Military personnel

Where we work

Awards

Volunteer Service Award 2006

President George W. Bush

Mothers and Shakers Award 2005

Redbook Magazine

H.J. Zoffer Medal for Meritorious Service 2008

University of Pittsburgh

Community Champion 2007

The Pittsburgh Post Gazette, The Pittsburgh Foundation, and the Heinz Endowments as part of the Jefferson Awards volunteer recognition program.

Volunteer Leader Award 2010

University of Phoenix

Steeltown Heroes 2010

National Association Women Business Owners

Organizational Honor 2018

Veterans Leadership Program of Western PA

Top 10 Military/Veteran Charity 2019

Militarytimes.com

Affiliations & memberships

Greatnonprofits.org Top Rated Charity 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of Troops Served since 2004

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel

Related Program

Active-Duty Wish List Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Since July 2004, we have granted wishes to over 200,000 deployed members of the U.S. Military.

Number of Veteran Services provided since 2014

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Welcome Home Veteran Support Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Since launching Welcome Home, we have provided support to over 8,000 veteran families in need.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Operation Troop Appreciation (OTA)'s mission is to build and sustain the morale and well-being of the military community, past and present, with the assurance that the American public supports and appreciates their selfless service and daily sacrifices.
Since July of 2004, Operation Troop Appreciation (OTA) has provided support to over 195,000 members of the military community through our Active-Duty "Wish-List" program. Wish-List items include supplemental tactical equipment, foul weather clothing, exercise equipment, nutritional supplements, healthy food, personal care and hygiene items.

In April of 2014, recognizing the great challenges faced by returning warriors and other veterans, OTA expanded services with the launch of "Welcome Home". Since inception, this program has provided critical assistance to over 5,000 veterans (and veteran families) in need, living at or below the poverty line. We focus on veterans who are coming out of inpatient care for physical, psychological or substance abuse treatment, are at risk of becoming homeless, or have successfully gained residence after a period of homelessness. Our services defray the costs associated with establishing residence and remove the stress associated with setting up a house hold so veterans can focus on physical, psychological and financial recovery. OTA provides veterans and all family members with brand new beds and household necessities, including: brand new quality cookware, bakeware, dishes, drinkware, silverware, small appliances, cleaning supplies, laundry supplies, bedding and towels. We also transport veterans to doctor appointments, counseling sessions, and job interviews.

1. Work closely with deployed troop units to understand their needs. This will help us sharpen our focus on the deployed troops whose needs are our primary focus.
2. Actively fund raise with current donors and corporate sponsors, research new revenue streams with untapped corporate and private funding. This will ensure a steady income stream to fulfill current needs, build reserves for large unexpected projects in support of units with considerable needs, as well as veterans recovering from physical, psychological or financial challenges.
3. Expand services to veterans experiencing financial, physical & psychological challenges, living at or below the poverty line, at risk of or coming out of homelessness. We purchased a building that will serve as a center for veteran support in Western Pennsylvania beginning in 2024.
4.Research and understand the challenges faced by returning veterans to determine how we can best help them transition to life back home.

OTA's leadership team brings strong skills and capabilities. Monica Orluk's 25 year career in sales is put in action to obtain new revenue streams and promote the organization to the community, potential corporate sponsors and foundations. We take advantage of volume discount pricing to provide our troops and veterans with the highest quality items at the lowest cost possible.

The Board members, a diverse group of active-duty military members, veterans and business leaders, understand the difficulties faced by soldiers in the field and when returning home. Their input and guidance is critical to the successful operation of current activities, and evolving our active-duty and veteran support programs.

Our strong partnerships with suppliers ensures we have favorable pricing for frequently purchased items, a good selection of inventory, and expidited shipping to speed the delivery time for critical items needed by troops in the field and our returning veterans.

Our strong relationships with local companies who provide pro-bono services (e.g, web design and maintenance, accounting, legal, marketing, printing, storage, etc.) reduce our spending on these important areas and ensure donations are used to their fullest to support our programs.

Finally, our strong relationships with local and national agencies who support veterans help us understand the needs of returning veterans, the availability of services, and allow us to fill gaps between the need and the supply of help.

For 20 years, OTA has demonstrated visionary leadership from the moment the charity was conceived. Founded on the principle that the organization operate as a service non-profit, the charity utilizes a 100% volunteer staff and donated pro-bono business services to administer the charity and carry out its mission. OTA's business model and operating history has ensured that the majority of every dollar donated goes directly to fund projects that support our troops and veterans, and not towards excessive operating costs. Along with annual revenue growth and strict fiscal management, they have provided support to over 200,000 members of the military and veteran communities. Most non-profits supplement their paid staff with volunteers; to build a successful charity without the benefit of paid staff is an extraordinary challenge, and the success of OTA is truly representative of the skillful and visionary leadership demonstrated by its officers, board of directors and leadership team.

OTA's programs and activities exist for the purpose of building and sustaining the morale and well-being of our military community, past and present. It does this through specific programs designed to help active duty military members and the veteran community as well. OTA supports active duty troops by providing "wish list" items and tactical supplies specifically requested by troops in the field that contribute to troop members' safety, mission effectiveness, and overall well-being. The "Welcome Home" initiative provides support to the veteran community. For both programs, OTA leaders negotiate volume-based pricing and in-kind donation of product from its vendors to reduce costs, ensuring that donations are optimally spent, and the number of troops benefitting from OTA's services are maximized.

OTA also utilizes pro-bono services to further reduce our administrative overhead. Our legal and accounting functions are managed through partnerships with companies who share our belief in service and are provided at no cost to OTA.

Funding for our programs is provided through individual monetary donations, in-kind donations, corporate sponsorships and foundational grants.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
NET GAIN/LOSS:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990

1.54

Average of 4.88 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990

12

Average of -216.9 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990

0%

Average of 0% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Operation Troop Appreciation

Revenue & expenses

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Operation Troop Appreciation

Balance sheet

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Operation Troop Appreciation

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jan 01 - Dec 31

SOURCE: IRS Form 990 info

This snapshot of Operation Troop Appreciation’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$12,615 -$37,789 $61,618 $217,032 $210,079
As % of expenses 0.0% -9.5% 18.3% 61.1% 56.1%
Unrestricted surplus (deficit) after depreciation -$12,977 -$37,966 $61,618 $217,032 $210,079
As % of expenses 0.0% -9.5% 18.3% 61.1% 56.1%
Revenue composition info
Total revenue (unrestricted & restricted) $353,865 $384,839 $375,333 $572,487 $610,275
Total revenue, % change over prior year 19.9% 8.8% -2.5% 52.5% 6.6%
Program services revenue 0.0% 0.0% 0.0% 0.0% 0.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 0.0% 0.0% 0.0% 0.0% 0.0%
All other grants and contributions 100.0% 99.2% 99.5% 99.8% 99.5%
Other revenue 0.0% 0.8% 0.5% 0.2% 0.5%
Expense composition info
Total expenses before depreciation -$362 $397,836 $337,108 $355,455 $374,667
Total expenses, % change over prior year -100.1% -109999.4% -15.3% 5.4% 5.4%
Personnel 0.0% 0.0% 0.0% 0.0% 0.0%
Professional fees 0.0% 0.0% 0.0% 0.8% 0.8%
Occupancy -9145.6% 10.7% 13.5% 13.6% 18.7%
Interest 0.0% 0.0% 0.0% 0.0% 0.8%
Pass-through -89556.4% 86.9% 82.1% 82.2% 75.6%
All other expenses -2540.6% 2.4% 4.4% 3.3% 4.1%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $0 $398,013 $337,108 $355,455 $374,667
One month of savings -$30 $33,153 $28,092 $29,621 $31,222
Debt principal payment $0 $0 $0 $0 $0
Fixed asset additions $0 $0 $0 $0 $399,471
Total full costs (estimated) -$30 $431,166 $365,200 $385,076 $805,360

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash -2220.6 1.3 3.3 10.7 12.0
Months of cash and investments -2220.6 1.3 3.3 10.7 12.0
Months of estimated liquid unrestricted net assets -1815.0 0.5 2.8 10.0 10.3
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $66,987 $44,719 $93,607 $317,888 $374,030
Investments $0 $0 $0 $0 $0
Receivables $0 $0 $0 $0 $589
Gross land, buildings, equipment (LBE) $5,642 $5,642 $5,642 $5,642 $405,113
Accumulated depreciation (as a % of LBE) 100.0% 100.0% 100.0% 100.0% 1.4%
Liabilities (as a % of assets) 18.5% 10.2% 16.2% 7.1% 31.4%
Unrestricted net assets $54,752 $16,786 $78,404 $295,436 $505,515
Temporarily restricted net assets $0 N/A N/A N/A N/A
Permanently restricted net assets $0 N/A N/A N/A N/A
Total restricted net assets $0 $23,393 $0 $0 $25,529
Total net assets $54,752 $40,179 $78,404 $295,436 $531,044

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No

Operations

The people, governance practices, and partners that make the organization tick.

Documents
Form 1023/1024 is not available for this organization

CEO/Executive Director

Ms Monica A Orluk

A Pittsburgh Pennsylvania native, Monica Orluk serves as CEO/Executive Director and works to promote Operation Troop Appreciation, organize and coordinate fund raising events; and as a media spokesperson. She also oversees all activities at OTA operational headquarters, including inventory management, shipping, and donation procurement. Monica was selected as a 2010 University of Phoenix Volunteer Leader Award Honoree, an award given by HandsOn Network and the University of Phoenix to 10 outstanding volunteer leaders in the nation. This award is truly an honor as it recognizes leaders who motivate others and are catalysts for change in their communities. Recognition has never been her intent, but it is very rewarding to have others consider your volunteer work important. Monica is proud to be a volunteer. Her work with OTA has provided an opportunity to place her time and energy into a cause she believes in passionately.

Chief Operating Officer

Sherry Einhaus

Number of employees

Source: IRS Form 990

Operation Troop Appreciation

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Compensation
Other
Related
Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.

Operation Troop Appreciation

Board of directors
as of 02/17/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Ms. Monica Orluk

Monica Orluk

Fiserv Lending Solutions

John Dowling

Washington and Jefferson College

Sharon Liotus

Intergroup Communications

Trudy Friend

Non-Profit Professional

David Buckiso

First Commonwealth Bank

Kevin Zaffino

US Marine Corp.

Ruth Brannigan

US. Dept. of Defense (R)

Ethan Moody

USMC (R)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 2/1/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/22/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.