HELP HEAL VETERANS
Serving those who have served since1971
HELP HEAL VETERANS
EIN: 95-2706737
Programs and results
Reports and documents
Download other documentsWhat we aim to solve
When young men and women return from war, they often bring home more than their duffel bags. Tens of thousands of these servicemen and women have been severely wounded in the line of duty, often resulting in long-term rehabilitation. Help Heal Veterans (Heal Vets) believes every veteran should have access to the tools needed to help them heal from the realities of war.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Therapeutic Arts and Crafts
Craft kits are donated through the generosity of patriotic citizens across the country. They provide a needed creative and therapeutic outlet to occupy the hands and minds of all recipients, many of whom face long months of treatment, recovery and aftercare. The kits help patients overcome monotony, boost their morale, and restore self-confidence in their abilities. From leatherwork to jewelry design, from ceramics to needlecrafts, kits are available for every skill level and interest.
HHV’s craft kits are often a prescribed part of a patient’s treatment. Certain kits help develop dexterity or hand control, while others improve coordination or concentration. Kits that require many hours to complete are suggested to patients in extended care facilities. As they recuperate and go through rehabilitation, they look forward to making progress on their arts and crafts project.
In the home setting, family members can also work on the projects, giving the recipient a productive family activity to enjoy together.
Many patients have their own special reasons for selecting certain kits. Since HHV serves veterans of all branches of service, military themes in woodworking, leatherwork and models are always popular.
HHV’s program provides a healthy, meaningful hobby that patients can continue to enjoy for years to come. Often, patients discover a hidden artistic talent they never knew they had.
HHV’s craft kits can also be an asset to craft shows held at rehabilitation and extended care facilities. The shows have sparked additional interest and enthusiasm among patients, motivating even some of the harder-to-reach individuals and encouraging them to participate in crafts. Patients display a genuine sense of pride when their projects are on display.
From all the reports by caregivers, family members and recipients, HHV’s craft kits have done wonders to counteract one of the biggest obstacles of health care recovery – patient boredom – that can manifest itself in separation from family life and endless hours of TV watching or video game playing. By enabling military and veteran patients to become involved in a satisfying, creative activity, the kits greatly improve morale and that enables them to become more responsive to treatment. Among spinal cord injured patients, for example, the kits are particularly valuable in rebuilding self-esteem and confidence. The challenge of completing a kit helps a person discover that he or she can once again be useful and productive. Similarly with geriatric patients, working on kits injects new meaning into the lives of men and women who had given up on themselves. By working on the kits, they gain a sense of accomplishment and personal worth, which often brings about a remarkable change in their entire outlook. Patients begin to show an interest in what’s going on around them, both at home as well as in their local communities.
Working on crafts at HHVs community based arts and crafts centers can also foster a friendly spirit of competition, with patients anxious to do their best so fellow veterans or military service members don’t outdo them. Community arts and crafts centers come alive with activity and conversation. Individuals coping with disease, depression or post-traumatic stress now can regain a new lease on life.
Craft Care Specialists
Help Hospitalized Veterans developed its Craft Care Specialist (CCS) program to make sure that as many patients as possible had the opportunity to integrate arts and crafts into their treatment plans. A Craft Care Specialist (CCS) is a paid employee of HHV who works at a designated facility, such as a state veterans home, military hospital, nursing home, ambulatory care program or storefront community craft center.
The CCS mission is to enhance HHV’s value to veterans and military patients by providing compassionate and comprehensive therapeutic involvement through the creative arts. This is achieved by incorporating HHV arts and crafts into healing and recovery programs.
Having trained professionals working directly with HHV’s clients allows us to reach more veterans, add arts and crafts to their treatment plans, encourage social interaction, and give patients a chance to creatively express themselves.
Patient Home Rehabilitation Program
The organization is moving forward to provide its products and services to all military and veteran patients, not only in a hospital setting, but within their home or community as well. The trend of the medical industry has changed in recent years because of technology and ever increasing costs of providing healthcare. The commercial and federal medical industry continues to strive to decrease and/or control these rising costs by prescribing more and more treatment plans that involve a home base setting with as little hospitalization as possible. HHV leadership has recognized this change and the PHR program was created to ensure that veterans have the opportunity to experience the therapuetic benefits of arts and crafts kits.
Where we work
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Retail Value of Materials Provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Therapeutic Arts and Crafts
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
The retail value (in US $) of arts and crafts manufactured by Heal Vets is established by comparable market retail pricing. The retail value of arts and crafts purchased established by MSRP.
Percent of veterans surveyed said therapeutic craft kits helped relieve their pain with an average 63% drop in pain scale.
This metric is no longer tracked.Totals By Year
Population(s) Served
Military personnel, Veterans
Related Program
Therapeutic Arts and Crafts
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
We recently surveyed veteran and active duty military individuals that use our craft kits in various settings including at home and in/out patient. In total 2,043 veterans responded to the survey.
Percent of veterans surveyed said the therapeutic craft kits helped them have a more positive outlook on life.
This metric is no longer tracked.Totals By Year
Population(s) Served
Military personnel, Veterans
Related Program
Therapeutic Arts and Crafts
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
We recently surveyed veteran and active duty military individuals that use our craft kits in various settings including at home and in/out patient. In total 2,043 veterans responded to the survey.
Percent of veterans surveyed said that therapeutic craft kits helped them improve their relationships with friends and family.
This metric is no longer tracked.Totals By Year
Population(s) Served
Military personnel, Veterans
Related Program
Therapeutic Arts and Crafts
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
We recently surveyed veteran and active duty military individuals that use our craft kits in various settings including at home and in/out patient. In total 2,043 veterans responded to the survey.
Percent of veterans surveyed with a history of PTSD, depression, and anxiety said the therapeutic craft kits helped theim feel better an average of 7 on a scale of 10.
This metric is no longer tracked.Totals By Year
Population(s) Served
Military personnel, Veterans
Related Program
Therapeutic Arts and Crafts
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
We recently surveyed veteran and active duty military individuals that use our craft kits in various settings including at home and in/out patient. In total 2,043 veterans responded to the survey.
Percent of veterans surveyed said the therapeutic craft kits help take their mind off their problems.
This metric is no longer tracked.Totals By Year
Population(s) Served
Military personnel, Veterans
Related Program
Therapeutic Arts and Crafts
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
We recently surveyed veteran and active duty military individuals that use our craft kits in various settings including at home and in/out patient. In total 2,043 veterans responded to the survey.
Percent of veterans surveyed with wounds said the therapeutic craft kits helped their condition.
This metric is no longer tracked.Totals By Year
Population(s) Served
Military personnel, Veterans
Related Program
Therapeutic Arts and Crafts
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
We recently surveyed veteran and active duty military individuals that use our craft kits in various settings including at home and in/out patient. In total 2,043 veterans responded to the survey.
Percent of veterans surveyed with a history of traumatic brain injury said the therapeutic craft kits helped them.
This metric is no longer tracked.Totals By Year
Population(s) Served
Military personnel, Veterans
Related Program
Therapeutic Arts and Crafts
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
We recently surveyed veteran and active duty military individuals that use our craft kits in various settings including at home and in/out patient. In total 2,043 veterans responded to the survey.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
What many veterans need most is support and therapy, not a handout. Help Heal Veterans (Heal Vets) supports our veterans by providing therapeutic arts and crafts kits that help them recover from physical and emotional injuries and conditions. Some of our key goals in meeting our mission include:
• Increase the therapeutic impact of Heal Vets kits on veterans and service members.
• Achieve Leadership in Therapeutic Arts by supporting research and assisting caregivers and clinicians.
• Consistently improve Organizational Excellence.
• Improve the efficiency and effectiveness of the Heal Vets manufacturing process and improve synergy with program requirements to meet the needs of veterans and caregivers.
• Increase caregiver and clinician involvement in the therapeutic kit design process.
• Secure the resources and donor support required to meet the needs of veteran and active duty service members.
• Increase public awareness of the needs of veterans and the positive role of therapeutic craft kits therapy.
What are the organization's key strategies for making this happen?
Our strategic plan includes detailed timelines and metrics for fulfilling our mission objectives. These include, but are not limited to:
• Increase the therapeutic impact of Heal Vets kits on veterans and service members.
o Grow and expand existing distribution channels including Heal Vets community based craft centers (CBCs), military health care facilities, state veteran homes, homeless shelters and other community partners.
o Develop and deploy clinician and veteran surveys to measure impact of craft kits.
o Add new community based craft clinics in communities with dense veteran populations.
• Achieve Leadership in Therapeutic Arts by supporting research and assisting caregivers and clinicians.
o Refine evidence based case to continually improve kit design and therapeutic tool acquisition to best support veteran and caregiver needs.
o Host a clinician forum to discuss types of activities/kits that are most beneficial in the rehab process and prioritize manufacturing.
• Improve the efficiency and effectiveness of the Heal Vets manufacturing process and improve synergy with program requirements to meet the needs of veterans and caregivers.
o Develop a robust feedback system with clinicians and caregivers to ensure kit design best supports the needs of the clinician, therapist and veteran.
o Design and test new kits in accordance with the needs of veterans and clinicians.
What are the organization's capabilities for doing this?
Since its inception, Help Heal Veterans has delivered over 30 million therapeutic arts and crafts and 2700 computer systems free of charge to veteran and active duty military patients. The total value of products and services provided to military and veteran patients is in excess of $565 million.
• We are the only organization in the U.S. that manufactures and delivers tangible products, in the form of therapeutic craft kits, given directly to each individual veteran who requests it.
• Each kit is provided completely free of charge to veterans.
• Our therapeutic craft kits include leather, wood, painting, models, jewelry and others that veterans can choose from based on their individual interests. The result is a finished product they can keep, share or gift to friends and family.
• All veterans are eligible to participate in the program, whether they are active duty, on medical leave or retired. They do not need to be diagnosed with a medical condition or need to be hospitalized to receive the therapeutic craft kits, eliminating the red tape they so often find when trying to receive support.
• We are not government funded and these veterans need support. That is why, for 45 years, we've relied almost exclusively on individual donations. And we value each and every dollar given, working to maximize the amount of crafts delivered for every dollar we receive.
What have they accomplished so far and what's next?
The Heal Vets team works hard every day to put our therapeutic craft kits into the hands of as many veterans and active duty service members in need as possible:
• We offer Community Based Arts and Craft Centers across the country where veterans can come in and choose the kits that interest them and/or participate in groups to work on the crafts in a supportive and social environment.
• We deliver them directly to veterans in community centers, military hospitals, medical centers and homeless shelters through our Craft Care Specialist program, partners and direct to caregivers in facilities.
• We also ship directly to homebound veterans.
• Our organization needs to continue to grow in our ability to reach all veterans, everywhere who need the therapeutic healing of an arts and crafts kit. Heal Vets will continue growing distribution channels, seeking out and engaging the right partners and increasing the awareness of the organization and the therapeutic experiences that are available from Heal Vets.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Help Heal Veterans serves veterans and active duty military service members receiving medical care from federal, state or private facilities across the United States or at military bases around the world.
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How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Paper surveys,
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How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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What significant change resulted from feedback?
Help Heal Veterans recently instituted Virtual Crafters Studios based on feedback that during the pandemic many veterans are not able to socialize or take crafting classes. These events provide connection and instruction and were a direct result of feedback from the field regarding challenges during this time.
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners,
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How has asking for feedback from the people you serve changed your relationship?
This feedback allows the veterans we serve to feel like their needs are being met.
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is hard to come up with good questions to ask people, Timeliness of information received,
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2020 info
0.35
Months of cash in 2020 info
0.4
Fringe rate in 2020 info
76%
Funding sources info
Assets & liabilities info
HELP HEAL VETERANS
Revenue & expensesFiscal Year: Aug 01 - Jul 31
SOURCE: IRS Form 990
HELP HEAL VETERANS
Balance sheetFiscal Year: Aug 01 - Jul 31
SOURCE: IRS Form 990
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Aug 01 - Jul 31
SOURCE: IRS Form 990
This snapshot of HELP HEAL VETERANS’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
Profitability info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | -$357,910 | -$1,411,220 | $758,834 | -$550,654 | $1,629,709 |
As % of expenses | -1.9% | -9.3% | 5.7% | -4.5% | 12.4% |
Unrestricted surplus (deficit) after depreciation | -$402,689 | -$1,455,934 | $723,398 | -$584,548 | $1,595,710 |
As % of expenses | -2.2% | -9.6% | 5.4% | -4.8% | 12.1% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $18,533,456 | $13,522,759 | $13,904,451 | $12,763,605 | $12,258,550 |
Total revenue, % change over prior year | -10.8% | -27.0% | 2.8% | -8.2% | -4.0% |
Program services revenue | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 0.2% | 0.0% | 0.0% | 0.0% | 0.1% |
Government grants | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other grants and contributions | 98.0% | 97.2% | 96.9% | 95.4% | 98.0% |
Other revenue | 1.8% | 2.7% | 3.1% | 4.6% | 1.9% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $18,681,955 | $15,198,162 | $13,254,020 | $12,271,648 | $13,189,894 |
Total expenses, % change over prior year | -17.3% | -18.6% | -12.8% | -7.4% | 7.5% |
Personnel | 13.7% | 14.8% | 13.8% | 12.4% | 16.1% |
Professional fees | 7.1% | 8.8% | 5.3% | 5.5% | 3.5% |
Occupancy | 1.6% | 1.8% | 1.8% | 1.5% | 0.4% |
Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Pass-through | 12.9% | 16.6% | 18.2% | 22.3% | 18.0% |
All other expenses | 64.8% | 58.0% | 60.9% | 58.2% | 62.0% |
Full cost components (estimated) info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $18,726,734 | $15,242,876 | $13,289,456 | $12,305,542 | $13,223,893 |
One month of savings | $1,556,830 | $1,266,514 | $1,104,502 | $1,022,637 | $1,099,158 |
Debt principal payment | $0 | $0 | $0 | $1,572 | $52,578 |
Fixed asset additions | $0 | $0 | $0 | $0 | $0 |
Total full costs (estimated) | $20,283,564 | $16,509,390 | $14,393,958 | $13,329,751 | $14,375,629 |
Capital structure indicators
Liquidity info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Months of cash | 0.5 | 0.6 | 0.3 | 0.3 | 0.4 |
Months of cash and investments | 0.9 | 0.6 | 0.3 | 0.3 | 1.2 |
Months of estimated liquid unrestricted net assets | -0.8 | -1.8 | -1.2 | -1.9 | -0.3 |
Balance sheet composition info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Cash | $817,591 | $716,345 | $292,769 | $288,899 | $431,320 |
Investments | $554,136 | $26,973 | $0 | $0 | $918,064 |
Receivables | $762,458 | $107,070 | $88,690 | $78,996 | $133,237 |
Gross land, buildings, equipment (LBE) | $3,095,662 | $3,123,363 | $3,142,175 | $3,149,087 | $3,202,648 |
Accumulated depreciation (as a % of LBE) | 59.1% | 61.2% | 62.7% | 64.6% | 65.3% |
Liabilities (as a % of assets) | 63.5% | 92.1% | 78.0% | 88.0% | 92.7% |
Unrestricted net assets | $58,061 | -$1,397,873 | -$674,475 | -$1,259,023 | $336,687 |
Temporarily restricted net assets | $2,508,976 | $1,830,899 | $1,854,151 | $2,000,000 | N/A |
Permanently restricted net assets | $0 | $0 | $0 | $0 | N/A |
Total restricted net assets | $2,508,976 | $1,830,899 | $1,854,151 | $2,000,000 | $0 |
Total net assets | $2,567,037 | $433,026 | $1,179,676 | $740,977 | $336,687 |
Key data checks
Key data checks info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Chief Executive Officer
CAPT Joseph S McClain USN, (Ret)
In Sept 2015, CAPT Joseph S McClain, USN (Retired) became the new Help Heal Veterans CEO.
In the military, McClain served in a variety of operational command and staff positions, including numerous overseas deployments flying the carrier-based S-3B Viking aircraft. He served as Director, Congressional Liaison for the U.S. House of Representatives for the Secretary of the Navy. He also served as Commodore of Sea Control Wing Atlantic, leading approximately 1300 personnel in seven squadrons with 60 combat aircraft. He has held leadership positions as a commander, mentor and manager in various units including leading the "Blue Wolves" of Sea Control Squadron 35 (VS-35) as Commanding Officer.
After retiring from the military, McClain served as President of the Beer Institute in Washington, D.C. As a national advocate for the brewing industry, Mr. McClain represented America's brewers and beer importers. He also is on the Board of Directors for the Association for Creative Industries.
Number of employees
Source: IRS Form 990
HELP HEAL VETERANS
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
HELP HEAL VETERANS
Highest paid employeesSOURCE: IRS Form 990
Compensation data
HELP HEAL VETERANS
Board of directorsas of 09/15/2022
Board of directors data
John Meagher
No Affiliation
Term: 2020 - 2023
John Meagher
No Affiliation
Nora Egan
No Affiliation
Clint Pearman
Defense and Veterans Brain Injury Center
Keith A Stuessi
General Dynamics Information Technology
Jim Scatena
No Affiliation
Ed Meagher
Vetegic
Chris Balcik
Samsung Electronics America
Julie Teahan
Guidehouse
Ani Matson
Digital Marketing Strategies
Meg Vrabel
Freedom Learning Group
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Contractors
Fiscal year endingProfessional fundraisers
Fiscal year endingSOURCE: IRS Form 990 Schedule G