Housing Families, Inc.

aka Tri-City Family Housing, Inc.   |   Malden, MA   |
GuideStar Charity Check

Housing Families, Inc.

EIN: 04-2925846


At Housing Families, we are working to achieve housing equity and well-being for all. As a nonprofit organization, we partner with communities, families, and individuals to ensure housing stability by offering personalized services including temporary and permanent housing, food assistance, individual counseling and group therapy, legal assistance, and youth programs.

Ruling year info


Principal Officer

Ms. Laura Rosi Esq.

Main address

919 Eastern Avenue

Malden, MA 02148 USA

Show more contact info

Formerly known as

TriCity Family Housing



Subject area info

Out-of-school learning

Housing loss prevention

Basic and emergency aid

Homeless shelters

Homeless services

Population served info

Homeless people

Low-income people

Extremely poor people

Working poor

NTEE code info

Temporary Shelter For the Homeless (L41)

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We seek to ensure housing equity and well-being for all.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

GREAT Youth and Families Program

Housing Families' GREAT Youth and Families Program—where Growth, Resilience, Empowerment, Acceptance, and Trust are fostered every day—serves children, youth, and adults who have experienced homelessness or are at risk of homelessness. Children and youth receive academic tutoring, individual counseling, enrichment groups, age-based therapeutic arts services, as well as educational advocacy services. Parents participate in counseling services, therapy groups, and parenting classes to learn parenting skills and heal from their own trauma. GYFP also offers summer and school vacation enrichment programming. Notably, HFI provides transportation both to and from the program for all participants, which removes transportation as a barrier to access.

Population(s) Served
Low-income people

The Homelessness Prevention and Legal Services (HPLS) Program assists more than 500 families each year with no-cost legal representation, advocacy (working between the client and another party outside of a courtroom), advice, information, outreach, and referrals for low-income people who would otherwise struggle to gain access to legal services. The Pro Bono Legal Services aspect of this program maintains a presence in the Malden District Court and Northeast Housing Court’s Woburn Session, representing clients who are facing eviction proceedings. They also offer monthly workshops and seminars for older adults in the Medford Senior Center and the Everett Office of Human Services. Notably, during the COVID-19 pandemic, the program significantly increased the use of rental assistance as a tool to keep families housed and avoid evictions.

Population(s) Served
Low-income people
Homeless people
Extremely poor people
Working poor

Family Shelter Program: Housing Families operates 101 apartment-style units as emergency shelters for homeless families. These units are located in Malden, Revere, Medford, Everett, and Chelsea. Shelter units are designated to one individual family and include a private bathroom, kitchen, and an appropriate number of bedrooms for their family size, to ensure the most dignified experience possible. Families receive intensive case management, comprehensive housing search assistance, financial management skills-building, referrals to medical and mental health services, and other social services. The ultimate goal of the program is to assist families in overcoming barriers in obtaining and retaining long-term housing, and to help families find safe, affordable housing as quickly as possible.

Malden Individual Shelter: In response to increasing community need and the lack of emergency shelter for individuals in the area, Housing Families expanded our services to open our first-ever individual shelter in Malden in early 2021. Operating out of a local motel, this shelter houses 20 individuals at a time from Malden and the Metro North Region and offers wrap-around services to help them rapidly find housing and gain stability, including housing case management, food resources, mental and medical health services, and other social services. The shelter is a collaborative effort, borne from the combined work of local nonprofits, governments, and politicians.

Permanent Supportive Housing: Housing Families manages 71 units of permanent affordable housing for extremely low income families. 37 of these permanent housing units are part of The Disabled Family Leasing Program (DFLP) and are designated specifically for disabled heads of household. Families living in our permanent affordable housing receive Stabilization case management and referral services. This service helps families who have previously experienced homelessness or housing insecurity retain long-term, affordable housing. Case managers work with families to integrate into the community, boost income by increasing earning power, maximize social subsidy benefits, connect to community resources, and more.

Population(s) Served
Extremely poor people
Homeless people
Low-income people
Working poor

Where we work


Sue Heilman Award For Excellence 2004

Horizons For Homeless Children

Affiliations & memberships

AFP (Association of Fundraising Professionals) 2007

Associated Grant Makers 2009

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of families served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success


Number of families assisted with rent or mortgage to avoid eviction

This metric is no longer tracked.
Totals By Year
Related Program

Homelessness Prevention and Legal Services Program

Type of Metric

Output - describing our activities and reach

Direction of Success


Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success


Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

GOAL: Identify and communicate our differentiated value proposition of housing with holistic services (define our essence, culture) ​

GOAL: Establish the strategic housing partnership that feeds our fundraising, board expansion, and ELI development goals

GOAL: Expand Board by 5 (net new) to enable our development, ELI, and community and client representation objectives

GOAL: Strengthen our fundraising capability to raise $1.2M (balanced, corporate and individual) by hiring a Director of Development and expanding board development capability

- Provide wrap around services to increase housing stability and wellness through emergency assistance, affordable housing, pro bono legal assistance, education, food access, and clinical mental health support.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 2.30 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 0.7 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 19% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990

Housing Families, Inc.

Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data

Housing Families, Inc.

Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data

Housing Families, Inc.

Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990 info

This snapshot of Housing Families, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation $11,903 $225 $639,857 $630,125 $17,390
As % of expenses 0.2% 0.0% 10.5% 7.8% 0.2%
Unrestricted surplus (deficit) after depreciation -$56,677 -$35,138 $609,625 $602,927 -$7,213
As % of expenses -0.9% -0.5% 10.0% 7.5% -0.1%
Revenue composition info
Total revenue (unrestricted & restricted) $6,416,304 $6,505,995 $6,680,258 $8,658,783 $10,289,954
Total revenue, % change over prior year -0.8% 1.4% 2.7% 29.6% 18.8%
Program services revenue 1.9% 1.8% 2.1% 1.5% 1.4%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 83.8% 85.4% 83.8% 86.2% 87.3%
All other grants and contributions 14.3% 12.4% 13.9% 12.3% 11.3%
Other revenue 0.0% 0.4% 0.1% 0.0% 0.0%
Expense composition info
Total expenses before depreciation $6,523,879 $6,559,620 $6,090,401 $8,028,658 $10,185,694
Total expenses, % change over prior year 2.2% 0.5% -7.2% 31.8% 26.9%
Personnel 42.4% 40.2% 33.4% 32.9% 35.5%
Professional fees 2.4% 2.3% 6.1% 6.7% 8.0%
Occupancy 41.5% 44.6% 50.2% 41.9% 44.8%
Interest 0.1% 0.3% 0.1% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 13.5% 12.6% 10.2% 18.6% 11.7%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $6,592,459 $6,594,983 $6,120,633 $8,055,856 $10,210,297
One month of savings $543,657 $546,635 $507,533 $669,055 $848,808
Debt principal payment $0 $0 $110,176 $139,824 $0
Fixed asset additions $0 $82,549 $0 $0 $31,543
Total full costs (estimated) $7,136,116 $7,224,167 $6,738,342 $8,864,735 $11,090,648

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.7 0.7 0.9 0.5 0.5
Months of cash and investments 3.4 3.4 3.8 2.6 2.2
Months of estimated liquid unrestricted net assets 4.2 4.1 5.5 5.1 4.0
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $402,118 $409,721 $481,508 $336,100 $448,409
Investments $1,422,516 $1,422,516 $1,422,516 $1,422,516 $1,422,516
Receivables $652,061 $490,395 $654,050 $1,158,371 $1,500,374
Gross land, buildings, equipment (LBE) $324,699 $362,899 $362,899 $362,899 $394,442
Accumulated depreciation (as a % of LBE) 82.0% 70.9% 79.2% 86.7% 86.0%
Liabilities (as a % of assets) 20.2% 21.7% 13.4% 10.8% 14.1%
Unrestricted net assets $2,278,149 $2,243,011 $2,852,636 $3,455,563 $3,448,350
Temporarily restricted net assets $103,850 $50,000 N/A N/A N/A
Permanently restricted net assets $0 $0 N/A N/A N/A
Total restricted net assets $103,850 $50,000 $0 $0 $86,870
Total net assets $2,381,999 $2,293,011 $2,852,636 $3,455,563 $3,535,220

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Principal Officer

Ms. Laura Rosi Esq.

Laura began working with Housing Families in 2008. Her passion working on housing and homelessness issues began when she worked as a Housing Advocate helping the families in shelter obtain permanent housing. Working at this level enabled her to understand the families’ needs at a deeper level and identify many systemic inefficiencies and inconsistencies tied to subsidized housing which prompted her to become active in advocacy and policy. As part of her role, Laura facilitates a Family Advocacy Group and coordinates the annual Legislative Breakfast to help families get their voices and stories out to the public and advocate for changes to help other homeless families. Laura is a graduate of Suffolk Law School, and in her spare time has worked on pro bono Domestic Violence and Special Education projects. She is a board member of Homes for Families, and a member of the Real Estate/Affordable Housing Section of the Boston Bar Association.

Number of employees

Source: IRS Form 990

Housing Families, Inc.

Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

Housing Families, Inc.

Highest paid employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of highest paid employee data for this organization

Housing Families, Inc.

Board of directors
as of 06/27/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Mr. David Barbato

Talent Retriever LLC

Term: 2007 - 2023

David Barbato

Talent Retriever LLC

Brian Slater

East Boston Savings Bank

Eli Lipcon

Bell Atlantic Corp

Peter Allen

Retired Educator

Lisa Nickerson

Nickerson PR

Lanre Olusekun

Davenport Realty

Robert Rossignol

Stoneham Bank

Virginia Todd

Leading Edge Real Estate

Kathleen Freitas

Elaine Construction

Marienne Sanders

Fresenius Medical Care

Ann Wu

Boston Children's Primary Care Center

Karle Heine Goodale

Heine Goodale Law

Kristi Amendolare

Anchor Line Partners

Priya Amar

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 6/6/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight

Race & ethnicity

Gender identity


Sexual orientation


Equity strategies

Last updated: 06/27/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser