PLATINUM2023

Personal Counseling Services, Inc.

Wellness of the body, mind, spirit. and community.

aka PCS   |   Clarksville, IN   |  www.pcs-counseling.org

Mission

To offer assistance to all persons desiring to achieve wellness of body, mind, and spirit.

Notes from the nonprofit

PCS was gifted property adjoining the current campus and will be expanding. PCS is currently in the silent phase of a major gifts campaign to construct a 10,000 square foot facility, allowing PCS to serve an additional 250 persons per week.

Ruling year info

1978

Principal Officer

Mr. Doug Drake

Main address

1205 Applegate Lane

Clarksville, IN 47129 USA

Show more contact info

EIN

31-0919635

NTEE code info

Mental Health Treatment (F30)

Interfaith Issues (X90)

Family Counseling, Marriage Counseling (P46)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Mental Health Services

The various mental health services includes the following:
Individual, couple, marriage & family, Pastoral, faith-based, equine-assisted, art and play therapy. This is our psychotherapy department.

Depending on the person or child, one or more of these services could be combined. These are weekly sessions and are generally 45 minutes to one-hour in length.

Population(s) Served
Ethnic and racial groups
Families
Non-adult children
Parents
Substance abusers

PCS conducts psychological testing using various batteries of tests for:
 
Children/youth and adults
Ordered testing
Seminary testing for those seeking ordination.

Population(s) Served
Multiracial people
LGBTQ people
Men and boys
At-risk youth
Women and girls

Our music therapy clinic provides music therapy to clients in the region. Music therapy is a unique form of therapy that can reach people traditional therapy may not be able to. Providing services to schools, adult daycare, assisted living, skilled care, in-home services, and integrated into the substance use disorder and addictions programs.
Ages 2 - 85+

Population(s) Served
People with disabilities
Substance abusers
Women and girls
Men and boys
At-risk youth

Play therapy can be integrated into the therapeutic process. Play therapy enhances therapy by using sand trays, puppets and art therapy. This is effective in ages 2-14, depending on the intellectual level of the client.

Population(s) Served
Children and youth
Ethnic and racial groups
Women and girls
LGBTQ people
At-risk youth

This therapy is by request only and can integrate spirituality into the process to the extent that the client is requesting. We are able to provide services to all faith traditions.

Population(s) Served

Medication management is available for those needing medication for diagnosis such as depression, anxiety, ADD, ADHD, addictions, etc. The initial appointment is a one-hour session. Afterwards, sessions are 20-minute, monthly medication check-up.

Population(s) Served
Adults
Ethnic and racial groups
Substance abusers
Women
At-risk youth

Our partnership with Amari Acres in Georgetown, IN allows PCS to provide equine-assisted therapy to be used with our certified equine-assisted therapist. This therapy is used for those who are or have experienced trauma; our Veterans, active military, children and adults exposed to trauma and those with severe behavioral outbursts.

Population(s) Served

Businesses and organizations invest in their employee's mental health by creating an EAP with PCS. The business or organization determines the number of therapy sessions that will be provided free to their employee; they determine whether immediate family members are covered as well and if the company or organization desires to add more free therapy before requiring their insurance to be used.
The cost to the company or organization depends on the needs of that entity.

Population(s) Served
Adults
Families
Substance abusers
Women and girls
Adults
Families
Substance abusers
Women and girls
Adults
Families
Substance abusers
Women and girls
Men and boys
Adults
Families
Substance abusers
Women and girls
Men and boys

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This number represents 67% of those receiving services at PCS.

Number of veterans with PTSD served

This metric is no longer tracked.
Totals By Year
Related Program

Mental Health Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

These numbers reflect Veterans with PTSD and does not include our active military.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To serve all people regardless of race, creed, ethnicity, gender, sexual orientation, religion, belief system or nationality who desire mental wellness.

Expand or services on gifted property that adjoins our current campus. PCS is out of office space and we receive an average of 432 referrals per month but we have no more office space to add therapists. The new facility will allow PCS to hire 10 clinicians that will serve an additional 250 individuals and families per month.

PCS is in the beginning stages of a major gifts campaign.

1. First, secure the gifted property, which was completed on Dec. 28, 2022.
2. Discuss the needs in the region with all of our stakeholder, community leaders, review Community Needs Assessments to determine gaps and needs within mental health.
3. Engaging the Board of Directors & Staff in conversation lead by a consultant for a strategic and succession plan.
4. Conduct a feasibility study for expanding by adding a new facility.
5. Create a new facility TEAM to ensure all bases are covered in architect and construction.
6. Using a consultant begin the silent phase of a major gifts campaign.
7. Acknowledge a match gift from the Bales Foundation of $350,000 for this project.
8. Selected a contractor/architectural firm and signed the contract with board approval.
8. Create packets for the potential supporters that included the rendering, construction costs, statistics and other relative details.
9. Prepare for the groundbreaking ceremony scheduled for Oct. 3, 2023.
10. Continue raising the $2.5 M needed to complete this project.

PCS serves 17 counties in Indiana and four counties in Kentucky. We have updated strategic and succession plans to guide us into the future. A dedicated and very solid Board of Directors are completely engaged and actively involved in this project. PCS has the community support of several foundations and loyal donors. We are broadening our reach to attract new donors with a heart for mental health especially around our children/youth, first responders, Veterans and active military. PCS was founded in 1959, giving us 64 years of providing mental health and addiction services.
We have the $350,000 match grant and we have met the match. Giving us nearly one-third of the funds needed to complete this project.

PCS has a very dedicated board and staff as well as community support. The need is great and we must file these gaps in mental healthcare.

1. Land donated.
2. Feasibility study completed by consultant.
3. New Facility TEAM created.
4. Board/Staff strategic and succession plan completed through 2027.
5. Seed match money secured.
6. Contractor/architectural firm selected.
7. Assessed the infrastructure needs of the staff in terms of office space, group rooms, conference and other common spaces.
7. Floor plans and renderings completed.
8. Consultant assisting with major gift campaign.
9. All construction parties engaged; town planning meetings, annexation into the Town of Clarksville, permits secured, MEP, etc.
10. Created packets for potential donors.
11. In the silent phase, meeting with current donors, meeting with potential new donors.
12. Created naming rights opportunities.
13. Keeping all stakeholders informed of the progress as well as the Board of Directors.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Personal Counseling Services, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Personal Counseling Services, Inc.

Board of directors
as of 07/21/2023
SOURCE: Self-reported by organization
Board co-chair

Mrs. Kelly Tindle

Retired - Anthem BC/BS

Term: 2023 - 2025


Board co-chair

Dr. Steve Cunningham

Retired - educator

Term: 2023 - 2025

Norman Melhiser

Retired CPA

Stephen Cunningham

Educational Consultant

Cornelius (CJ) J. Mance

Independent Attorney

Wilma Bone

Retired Pastor

Pamela Stevenson

Kentucky State Representative

Scott Hines

Stengel-Hill Architecture

Kelly Tindle

Retired Anthem BC/BS

Carol Flynn

Flynn Accounting, LLC

William Chandler

Medicare Broker

Dr. Deepak Azad

Hospitalists

Sue Wright

Retired AT&T H.R Director

JoAnne Delisle

Groups Recover Together

Cedric Knight

Capital One

Julie Gamble

JPAR/Aspire

Michael Cooper

Samtec

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/17/2023
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 07/17/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.