PLATINUM2024

Doorways

Creating pathways out of homelessness, domestic violence, and sexual assault

aka Doorways for Women and Families   |   Arlington, VA   |  www.doorwaysva.org

Mission

Doorways creates pathways out of homelessness, domestic violence, and sexual assault leading to safe, stable, and empowered lives.

Ruling year info

1979

President and CEO

Diana Ortiz M.Ed., LPC

Main address

P.O. Box 100185

Arlington, VA 22210 USA

Show more contact info

Formerly known as

The Arlington Community Temporary Shelter

EIN

54-1087829

NTEE code info

Homeless Services/Centers (P85)

Family Violence Shelters and Services (P43)

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Doorways is a community-based nonprofit providing services for survivors of domestic violence and sexual assault, as well as youth and families experiencing homelessness. Our approach spans from broad-reaching community engagement to wraparound support in our emergency shelter and housing programs. Through the generosity of our partners and supporters, we help our most vulnerable neighbors survive crisis, rebuild their lives, and achieve brighter futures.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family Home

Doorways' Family Home 24 hours per day, 7 days per week, providing shelter and services to youth and families experiencing homelessness. The 22-bed shelter serves 6-9 households/families at a time. Within the Arlington Continuum of Care, Doorways' Family Home provides trauma-informed support for youth and families who often have multiple housing barriers who cannot be quickly housed elsewhere. Many of Doorways' clients need intensive therapeutic services and residential care with 24-hour staff support.  The Family Home also provides food, childcare, transportation, and other supportive services in a warm and caring home-like atmosphere.  Using a strength-based, client-centered model, the staff partner with youth and families to help them set and achieve goals for physical and mental health needs, finances, employment, housing, childcare, and long-term stability. 

Population(s) Served
Families
Homeless people
Children and youth

For those in imminent danger due to domestic violence, Doorways operates a Domestic Violence Safehouse, which includes a Safe Kennel for survivors' pets, as well as multiple Safe Apartments (scattered-site shelters). In addition to providing emergency shelter, Doorways' Safehouse program provides intensive support services, helping survivors plan for a brighter future of financial independence, employment, physical and mental health, and much more. Unlike traditional shelters, Doorways allows clients to stay in our facilities until they are best prepared to be successful in long-term housing.

Population(s) Served
Victims and oppressed people
Adults
Adolescents

Doorways’ HomeStart Supportive Housing Program provides short- to long-term support in housing for survivors, youth, and families after shelter. HomeStart offers families housing location and rental assistance, plus guidance, support, and opportunities to learn and grow. Through HomeStart, Doorways clients work toward achieving stability, maintaining housing, and becoming self-sufficient.

Population(s) Served
Economically disadvantaged people
Families
Adults

Children comprise a significant portion of those served by Doorways. Often, they have witnessed or experienced significant trauma and endured life-long instability. Our Children's Services staff works individually with each child and parent or caregiver to help address trauma, start the healing process, strengthen healthy routines and behaviors, and maintain family integrity.

Population(s) Served
Non-adult children
Children and youth

Doorways’ Revive Domestic & Sexual Violence Program provides individual and group counseling for adults, youth and children in our community impacted by abuse to foster healing and long-term wellness and safety.

Population(s) Served
Adults

Doorways’ fully accredited Domestic & Sexual Violence Programs provide a full spectrum of support, from mobile advocacy, to emergency shelter, to wraparound support. We offer life-saving, supportive and educational services to help survivors and their children leave behind a life of domestic violence and begin a new life of stability, dignity and self-sufficiency, including our 24-Hour Domestic & Sexual Violence Hotline (703-237-0881); Hospital Accompaniment for survivors of sexual assault; Court Advocacy; and our Domestic Violence Safehouse, Safe Kennel and Safe Apartments.

Population(s) Served
Victims of crime and abuse
Women and girls
LGBTQ people
Men and boys

Doorways’ Prevention Program uses educational programming to promote a community culture of safe and healthy relationships so that sexual and intimate partner violence are less likely to occur, especially in marginalized populations.

Population(s) Served
At-risk youth
Young women
Adolescent girls
Young men
Adolescent boys

Where we work

Awards

The Washington Post Award for Excellence in Nonprofit Management 2009

Center for Nonprofit Advancement

4 Stars 2008

Charity Navigator

4 Stars 2009

Charity Navigator

4 Stars 2010

Charity Navigator

4 Stars 2011

Charity Navigator

4 Stars 2012

Charity Navigator

4 Stars 2013

Charity Navigator

4 Stars 2014

Charity Navigator

4 Stars 2016

Charity Navigator

Human Rights Award 2014

James B. Hunter

Connect with Kids Champion (Carlyssa Winstead) 2019

The Arlington Partnership for Children, Youth and Families

4 Stars 2022

Charity Navigator

External assessments

Evaluated via the Impact Genome Project (2018)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of phone calls/inquiries

This metric is no longer tracked.
Totals By Year
Related Program

Domestic & Sexual Violence Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Calls to our 24-Hour Domestic & Sexual Violence Hotline (703-237-0881)

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Victims of crime and abuse, Families

Related Program

HomeStart Supportive Housing Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

In 2022, we embarked upon a six-month strategic planning process to shape Doorways’ strategic plan for fiscal years 2023 to 2025. Our goal was to build on the strong foundation Doorways established over the first 40+ years and to shape the organization moving forward. A broad range of stakeholders contributed, including Doorways clients, volunteers, staff, and board. Results reaffirmed Doorways’ vision, mission, and values, and solidified our direction for upcoming years.

The goals of our 2023-2025 strategic plan include expanding the reach and impact of our prevention services; strengthening our domestic and sexual violence and Housing First programs; and expanding safehousing solutions.

Doorways’ 2023-2025 strategic plan is grounded in 5 Pillars – Programs and Services, Workforce and Culture, Training and Processes, Funding and Communications, and Technology and Infrastructure. The plan focuses efforts to heal, celebrate, and sustain; strengthen and maintain; and build and grow:

Year One (2023): Heal, Celebrate, and Sustain – As Doorways and the rest of the world slowly emerge from COVID-19 crisis, we recognize the tremendous challenges the organization, our people, and our clients have faced during this time. We are focusing on strengthening our culture, hiring and retaining staff, instilling trauma-informed practices via enhanced training, and expanding the reach and impact of our prevention services.

Year Two (2024): Strengthen and Maintain – We will focus on strengthening domestic violence and sexual violence programs and services, fueling high performing teams, relocating the administrative offices (due to current space being slated for demolition in 2024), and improving operational resilience.

Year Three (2025): Build and Grow – We will focus on expanding the Safehouse, building our HomeStart services, elevating our brand, solidifying our financial strength, and evaluating our capacity to expand domestic violence and sexual violence programs and services.

Doorways has an annual budget of more than $5 million. Doorways is fortunate to receive support from a diverse group of funders, including government, private foundations, individual donors, corporations, in-kind/pro-bono, and special events.

Doorways employs a staff of about 50 people and engages a corps of more than 100 volunteers with governance and guidance from a very engaged Board of Directors. Our specially trained volunteers provide shift coverage at our shelters, answer the 24-Hour Domestic & Sexual Violence Hotline, accompany survivors for forensic exams at the hospital, provide childcare while parents are attending house or support groups, and more. Volunteers also assist with fundraising and special events, serve on committees, etc.

Doorways' programs are grounded in trauma-informed, evidence-based models that yield optimal outcomes in areas of child welfare, family preservation, family violence intervention, Housing First, financial literacy, and client empowerment. Together, these practices have created a winning formula for innovative client service delivery that leads most families served by Doorways from crisis to stability.

Each year, thousands of adults, youth, and children are impacted by Doorways' 24-hour hotline or served through counseling, court advocacy, or hospital accompaniment. Doorways shelters and houses hundreds of people each year. Dedicated staff coordinate services for every client, including children, within and beyond Doorways.

In response to qualitative and quantitative data, Doorways continues to evolve both its response and its strategies for assessing its response to the challenges of homelessness, domestic violence, and sexual assault. Obstacles to achieving our goals more fully include the dire lack of affordable housing in one of the nation's most expensive rental markets.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Doorways
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Doorways

Board of directors
as of 02/29/2024
SOURCE: Self-reported by organization
Board chair

Nina Tallon

Sarah Devoe

Burdette Smith & Bish LLC

Miguel Buddle

Granicus

Katrina Jones

Frannie Mae

Renee Aldrich

Old Dominion National Bank

Saiful Amin

Fannie Mae

Lauren Kass Harnishfeger

Student Conservation Association

Christine Leonhardt-Kimm

Insured Retirement Institute

Melissa MacGregor

Securities Industry and Financial Markets Association

Jhoanna Nunes

CliftonLarsonAllen

Brooke Oberwetter

TikTok

Michelle Sagatov

Washington Fine Properties

Tanvi Sinha

Matthews Carter & Boyce

Julia Whiston

Retired (previously Washington Press Club Foundation and White House Correspondents’ Association)

Todd Williams

Juliana Yaskin

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 6/9/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Female, Not transgender

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/21/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.