Helping Link
Helping Transitions, Honoring Traditions
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Helping Link
EIN: 20-1988027
as of November 2025
as of November 14, 2025
Programs and results
What we aim to solve
Helping Link/Một Dấu Nối's programs are designed to help build community. Our classes are offered in a bilingual context and in a supportive, family friendly and culturally appropriate atmosphere. We also advocate for the needs of this population with local and state government and partner organizations. Helping Link/Một Dấu Nối’s services help our students acquire the language, technical and cultural skills necessary to thrive in their adopted country, including passing the citizenship exam to become engaged citizens and voters. Tutoring and mentoring programs help all of our clients gain self-confidence and social skills that support them to work toward a bright future.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Education & Social Service Navigation
We serve primarily lower-income Vietnamese American youth, adults, and seniors in the Puget Sound Area who benefit from our courses in English as a Second Language, citizenship requirements, and technology. We also support this population with assistance navigating the social service referral system and gaining access to community resources. With all of our services, we assist about 1400 people annually.
Where we work
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Renton (Washington, United States)
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Seattle (Washington, United States)
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Helping Link/Một Dấu Nối provides community-strengthening activities that empower and help our clients and students become decision-makers with a stake in the systems that impact their lives. We work to support them in bridging the gap of language and technology with English as a Second Language (ESL), citizenship and technology classes for youth, adults and seniors. We also provide assistance in navigating the social service systems available to our clients. Helping Link/Một Dấu Nối strives to honor our Vietnamese heritage, values and cultural traditions, to foster bilingualism and to facilitate youth and elder relationships.
What are the organization's key strategies for making this happen?
Our classes are offered in a bilingual context and in a supportive, family friendly and culturally appropriate atmosphere. When we provide social service navigation, we stay with our clients for as long as it takes to help achieve a positive outcome.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people’s needs and how we can help them achieve their goals,
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We ask the people who gave us feedback how well they think we responded, We tell the people who gave us feedback how we acted on their feedback, We share the feedback we received with the people we serve,
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve,
Financials
Revenue vs. expenses: breakdown
Liquidity in 2023 info
85.04
Months of cash in 2023 info
79
Fringe rate in 2023 info
8%
Funding sources info
Assets & liabilities info
Financial data
Helping Link
Balance sheetFiscal Year: Jan 01 - Dec 31
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jan 01 - Dec 31
This snapshot of Helping Link’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
| Profitability info | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Unrestricted surplus (deficit) before depreciation | $46,580 | $139,620 | $178,432 | $178,362 | $217,743 |
| As % of expenses | 26.1% | 109.6% | 120.4% | 138.4% | 156.3% |
| Unrestricted surplus (deficit) after depreciation | $45,869 | $139,620 | $173,562 | $173,492 | $212,873 |
| As % of expenses | 25.6% | 109.6% | 113.4% | 129.8% | 147.7% |
| Revenue composition info | |||||
|---|---|---|---|---|---|
| Total revenue (unrestricted & restricted) | $225,367 | $267,006 | $326,639 | $307,203 | $356,204 |
| Total revenue, % change over prior year | 6.3% | 18.5% | 22.3% | -6.0% | 16.0% |
| Program services revenue | 0.2% | 6.6% | 0.0% | 0.0% | 0.0% |
| Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Investment income | 0.0% | 0.0% | 0.0% | 0.0% | 2.8% |
| Government grants | 13.4% | 9.2% | 19.7% | 11.0% | 8.9% |
| All other grants and contributions | 86.4% | 83.7% | 80.3% | 89.0% | 88.3% |
| Other revenue | 0.0% | 0.4% | 0.0% | 0.0% | 0.0% |
| Expense composition info | |||||
|---|---|---|---|---|---|
| Total expenses before depreciation | $178,787 | $127,386 | $148,207 | $128,841 | $139,304 |
| Total expenses, % change over prior year | 65.3% | -28.7% | 16.3% | -13.1% | 8.1% |
| Personnel | 87.9% | 72.9% | 82.5% | 84.3% | 86.4% |
| Professional fees | 1.2% | 1.8% | 12.2% | 3.4% | 1.0% |
| Occupancy | 5.6% | 6.9% | 2.0% | 5.7% | 3.3% |
| Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| All other expenses | 5.3% | 18.5% | 3.3% | 6.6% | 9.3% |
| Full cost components (estimated) info | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Total expenses (after depreciation) | $179,498 | $127,386 | $153,077 | $133,711 | $144,174 |
| One month of savings | $14,899 | $10,616 | $12,351 | $10,737 | $11,609 |
| Debt principal payment | $0 | $0 | $22,425 | $0 | $0 |
| Fixed asset additions | $14,626 | $10,437 | $0 | $0 | $0 |
| Total full costs (estimated) | $209,023 | $148,439 | $187,853 | $144,448 | $155,783 |
Capital structure indicators
| Liquidity info | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Months of cash | 14.2 | 38.4 | 42.3 | 68.8 | 79.0 |
| Months of cash and investments | 14.2 | 38.4 | 42.3 | 68.8 | 79.0 |
| Months of estimated liquid unrestricted net assets | 16.4 | 35.2 | 44.7 | 68.0 | 81.7 |
| Balance sheet composition info | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Cash | $211,136 | $407,445 | $522,142 | $738,635 | $917,317 |
| Investments | $0 | $0 | $0 | $0 | $0 |
| Receivables | $37,598 | $24,539 | $36,019 | $4,085 | $41,355 |
| Gross land, buildings, equipment (LBE) | $31,755 | $41,481 | $24,352 | $24,352 | $24,352 |
| Accumulated depreciation (as a % of LBE) | 56.2% | 41.3% | 20.0% | 40.0% | 60.0% |
| Liabilities (as a % of assets) | 2.4% | 12.8% | 1.1% | 1.7% | 1.1% |
| Unrestricted net assets | $258,079 | $397,699 | $571,261 | $744,753 | $957,626 |
| Temporarily restricted net assets | N/A | N/A | N/A | N/A | N/A |
| Permanently restricted net assets | N/A | N/A | N/A | N/A | N/A |
| Total restricted net assets | $0 | $0 | $0 | $0 | $0 |
| Total net assets | $258,079 | $397,699 | $571,261 | $744,753 | $957,626 |
Key data checks
| Key data checks info | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Executive Director
Minh Duc Nguyen
Number of employees
Source: IRS Form 990
Helping Link
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
Helping Link
Highest paid employeesSOURCE: IRS Form 990
Compensation data
Helping Link
Board of directorsas of 3/19/2025
Board of directors data
Hao Duong President
Patrick Tefft Secretary
Sam Kenney
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Professional fundraisers
Fiscal year endingSOURCE: IRS Form 990 Schedule G